遇见员工英语口语培训.ppt

遇见麽麽茶遇见黄岐店,餐饮员工英语口语培训,一 问候语,您好 Hi! 您好！ Hello！ 先生（女士），早上好。 Good morning, Sir(Ladies) 先生们（女士们），下午好！ Good afternoon,Ladies and Gentlemen 先生们（女士们），晚上好！ Good evening, Ladies and Gentlemen.,一 问候语,Glad (nice ) to see you . 见到您很高兴。 Welcome to our hotel. 欢迎到我们的酒店来！ 这里是接待处，可以为您效劳吗？ Heres the reception. What can I do for you? 欢迎您！ You are welcome.,二 引路,请问一共几位？ How many people in all, please? 对不起，这里有空位吗？Excuse me, Do you have a free table, Sir? 请问一共几位？ How many people in all, please? 请这边走！ This way, please .,二 引路,夫人，这是您的座位。 This is your table, Madam. 请里边坐！ Come in and sit down please . 您喜欢坐这里吗？ Would you like to take this table? 这里有一张空台。 Here is a vacant table.,二 引路,请问厕所在哪里？ Where is the toilet? 向左拐。 Turn left please.向右拐。 Turn right please.一直往前走。 Straight on please. 洗手间在走廊尽头。 There is a washroom at the end of the corridor.,二 引路,请原谅。 Excuse me, please . 请您休息一下！ Take a rest, please . 有什么能为您效劳的吗？ Is there anything I can do for you? 请稍等一下。 Just a moment, please.,三 点餐,你要哪种？ Which may I bring you? 您吃点什么？ What are you going to take? 您喜欢喝什么酒？ What wine would you like, Sir? 请等一等。Wait a moment, please,三 点餐,还要别的吗？ Anything else? 您还有别的要求吗？ Any more requests? 我能帮您做点什么吗？ Can I help you? 对不起，让您久等了。 Im sorry to have kept you waiting so long. 好，马上就来。 Yes, right away.,四 餐中服务,先生，请慢用。 Enjoy your dinner, Sir. 这茶还很烫，请小心。The tea is still too hot, be careful, please. 现在上菜好吗？ May I serve you now? 抱歉，耽误了您的时间。 Im sorry to have kept you waiting.,四 餐中服务,实在对不起，我们马上替您重做。Im very sorry. We will make another portion for you shortly. 别介意。 Never mind. 希望您别介意。 Hope you dont mind. 请随意用 Help yourself. Please dont smoke here. 请不要在这里抽烟。,四 餐中服务,对不起，我马上问清楚再告诉您。Im sorry. Ill make it clear and inform you as soon as possible. 对不起，请再说一遍好吗？ I beg your pardon?(or Pardon?) 请吧。 Thats all right. 请原谅，打搅您了。 Excuse me for interrupting you .,四 餐中服务,您的英语说的确实很好。 You do speak pretty good English. 谢谢，我的英语还不够好。Thank you. My English is not enough.,五 结帐,服务员，请拿帐单来！ Waiter,bill,Please! 现在可以为您结帐吗？ Sir,the bill please? 这是您的找头，谢谢。 Its your change. Thank you very much. 请付现款好吗？ Pay your bill by cash, Please.,五 结帐,先生，这是您的账单。 Heres your bill, Sir.、 先生，一共是880元。That will be eight hundred and eighty yuan, Sir. 先生，这是您的收据。 Heres your check, Sir. 我要核实一下，请稍等。Ill have to check for an OK, Just a moment.,六 送客,请不要遗忘你的东西。 Please dont leave anything behind. 请走好！ Mind (or watch) your step! 祝您旅途愉快！ We wish you a pleasant journey. 一路平安！ Ha