新职业英语1酒店英语--Unit 6.ppt

,酒店英语,ENGLISHFORCAREERS,新职业英语,中国劳动关系学院高等职业技术学院,Unit6Cashier,Listening,Speaking,4,Warming-Up,1,Reading,2,3,Writing,5,Project,6,VocabularyandStructure,7,ListeningScript,8,Unit6Cashier,Warming-up,payingincashBpayingbydebitcardDpayingbycreditcardApayingwithtravelerscheckC,SuggestedAnswers,Task1Matchthemethodsofpaymentontheleftwiththepicturesontheright.,Unit6Cashier,Warming-up,AAirportExchangeOfficeBforeigncurrencyCinvoiceDbusinesscardEPOS(Point-of-Sales)Fcashier,SuggestedAnswers,Task2Writeeachofthewordsorexpressionsunderitscorrespondingpicture.,Unit6Cashier,Warming-up,SuggestedAnswers,Task3Howmanymethodsofpaymentdoyouknownow?Whatarethey?ArethereanyothermethodsofpaymentnotmentionedinTask1butacceptableathotels?Discusswithyourpartner.,BylearningTask1,Iknowfourmethodsofpaymentnow.Theyarepayingthebillincash,bydebitcard,bycreditcardandwithtravelerscheck.Iknowsomehotelsmayalsoacceptsomeothermethodsofpayment.Forexample,payingthebillonthecompanyaccountbysigningthebill.,Unit6Cashier,Warming-up,MoreaboutCashiersWork(1):,RESTR:restaurant餐厅消费SERV:servicecharge服务费L.DIST:longdistancecall长话费LNDRY:laundry洗衣费MISC.:miscellaneous杂费TR.CH.:transfercharge转出TR.CR.:transfercredit转入ADJ.:adjustment调整PD.OUT:paidout代付PAID:paid付现,CommonAbbreviationsonBill,Unit6Cashier,Warming-up,MoreaboutCashiersWork(2):,CommonForeignCurrencies,Unit6Cashier,Warming-up,MoreaboutCashiersWork(3):,USdollar,$,Unit6Cashier,Warming-up,MoreaboutCashiersWork(4):,Unit6Cashier,Euro,Warming-up,MoreaboutCashiersWork(5):,UK,Japan,Unit6Cashier,Task1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.,Doyouknowhowacashierdoesthecheck-outservice?2.Whenisthecheck-outtime?,Reading,Unit6Cashier,Reading,Thecashierusuallyasksguestsiftheyhaveanylast-minutecharges.Iftheansweris“yes”,thecashiermustaskthedepartmentsconcernedhowmuchtheguesthastobechargedforthatbeforepresentingthefinalbill.Thecashiersareoftenrequiredtoasktheguesttoturninhiskey.Aftertheguestfinishespayinghisbill,thecashierfinishesthecheck-outservice.,SuggestedAnswers,1.Doyouknowhowacashierdoesthecheck-outservice?,Unit6Cashier,Reading,Thecheck-outtimeisusuallysetatnoon.,SuggestedAnswers,2.Whenisthecheck-outtime?,Unit6Cashier,Check-outService,翻译,声音,1.Thedutiesofcashiersarealot,suchassettlingguestsaccounts,makingchanges,cashingtravelerschecks,exchangingforeigncurrencies,balancingaccountsatthecloseofeachshift,andsoon.Check-outservicemeanssettlingtheaccountfortheguests.Likethecheck-inprocedure,check-outproceduretakesonlyafewminuteswhenthesystemworksefficiently.Thecashierusuallyasksdepartingguestsiftheyhaveanylast-minutechargesfortheminibarorforfoodandbeverageserviceinthehotelrestaurants.If,Reading,Unit6Cashier,Check-outService,翻译,声音,theansweris“yes”,thecashiermustaskthedepartmentsconcernedhowmuchtheguesthastobechargedforthatbeforepresentingthefinalbill.Thecashiersareoftenrequiredtoaskiftheguesthasturnedinhiskey.Lostkeysareanexpenseforthehotel;moreseriously,theymightbeathreattosecurityiftheyfallintothewronghands.,Reading,Unit6Cashier,Check-outService,翻译,声音,2.Usuallythehotelhasanaccountingsystemtomaintainguestsconsumptionitemswithinthehotelandkeepthemup-to-date.Allchargesmustbeenteredorpostedontheiraccountsassoonaspossible.Inadditiontothechargesfortheguestsrooms,theremayalsobechargesresultingfromtheuseoftelephones,thelaundryservice,therestaurants,androomservice.Allthefinancialtransactionsnotonlymustbeposted,butalsobecheckedforaccuracy.Thisisusuallythejobofanightauditor,whogoesthroughthismassoffiguresonthenightshift,whenthereislittleactivityinthehotel.,Reading,Unit6Cashier,Check-outService,翻译,声音,3.Manyhotelshaveacheck-outtime.Thecheck-outtimeisusuallysetatnoon.Guestswhocheckoutafter12:00atnoonnormallywillbechargedtopayhalfoftherate.Thosewhocheckoutafter6:00pmwillbechargedthefullrate.Manycommercialhotelsreceivealargenumberofguestsinthelateafternoonorearlyevening,between4:00and8:00pm.Thisisoftenaresultofaheavyconcentrationofarrivingairlineflightsduringthosehours.,Reading,Unit6Cashier,change,e.g.Excuseme,canyoumakechangefor$20?对不起，你能给我换20美元零钱吗？Heemptiedhispocketsofloosechange.他把口袋里的零钱全掏出来了。,n.零钱,Reading,Unit6Cashier,e.g.Thebankwillcashyoufive-dollarcheck.银行会将你的五美元支票兑付现金。Haventyouafriendwhowouldcashyouacheck?你没有一位可以帮你把支票兑成现金的朋友吗？,cash,v.将（支票，汇票）兑换成现金，兑现,Reading,Unit6Cashier,shift,e.g.Thedayshiftarrivesateightoclock.白班工人八点钟来换班。Weworkinthreeshiftsofeighthours我们实行每班八小时的三班工作制。UsefulExpressions:day/nightshift白/夜班early/lateshift早/晚班,n.（工作）轮班,Reading,Unit6Cashier,check-out,e.g.Check-outtimeisatnoon.退房时间是中午12点。Hotelcashiersworkincludesprovidingcheck-outserviceforguests,cashingguestschecks,andexchangingforeigncurrencies.酒店收银员的工作包括为客人提供结帐服务、兑现支票服务和外币兑换服务。,n.付账离开处，结账，退房,Reading,Unit6Cashier,last-minute,e.g.Ihavemadeafewlast-minutechangestothedraft.我对草图做了最后一些修改。Well,alast-minuteplaneticketisexpensive.嗯，关键时刻的飞机票总是很昂贵的嘛！,adj.最后的,Reading,Unit6Cashier,expense,e.g.Wehadorderedsuitsatgreatexpense.我们花大笔钱订购了套装。Thecommitteedonotexpectmemberstobeputtoanyexpense.委员会不想让委员们负担任何费用。,n.费用，花费,Reading,Unit6Cashier,threat,e.g.Membersofherfamilyhavereceiveddeaththreat.她的家人收到了死亡威胁。Hurricanedamageposesamajorthreattomanycoastalcommunities.飓风灾害对许多沿岸的社区构成主要威胁。,n.威胁,Reading,Unit6Cashier,security,e.g.Thismancouldgivetheemotionalsecuritysheneeded.这个男人能够给予她所需要的情感安全。AmidtightsecuritythepresidentsmetintheColombianresort.在严密的安全措施下，总统们聚集到了这个哥伦比亚胜地。,n.安全,Reading,Unit6Cashier,consumption,e.g.Liquorissoldforconsumptionoffthepremises.酒类是外卖的。Industrializedcountriesshouldreducetheirenergyconsumption.工业化国家应该减少能源消耗。,n.消费，消耗,Reading,Unit6Cashier,up-to-date,e.g.Heboughtanup-to-datetextbook.他买了一本最新的教科书。Allmycorrespondenceisup-to-date.我所有的通信手段都是跟上时代的。,adj.现代的;最新的,Reading,Unit6Cashier,transaction,n.交易，业务,e.g.Thebankchargesafixedrateforeachtransaction.银行对每一笔交易都收取一定比例的费用。Inanordinarycommercialtransactionadeliverydateisessential.在普通商业交易中，交货期至关重要。,Reading,Unit6Cashier,figure,e.g.Theabovefiguredidnotincludeworkers.上面的数字没有包括工人。Heofferedtobuytheteamforthefigureof$140million.他愿意出1亿4千万美元买下这支队伍。,n.数字,Reading,Unit6Cashier,concentration,e.g.Largeconcentrationsofcapitalwereinthehandsofmerchants.大量资本集中在商人手里。Theislandhasthegreatestconcentrationofseabirdsinthenorth-west.此岛集中了西北部最多的海鸟。,n.聚集，集中,Reading,Unit6Cashier,结账离店服务,1.收银员的工作职责有很多，例如为客人结账、找零、兑换旅行支票、兑换外币、在每次轮班结束时清算账目等等。结账离店服务意味着为客人结算账单。和办理登记入住手续一样，如果系统运作效率高的话，办理结账离店手续也只需要几分钟的时间就可以完成。收银员通常会问离店客人是否有最后几分钟的消费，比如使用了迷你吧，或者在餐厅享用了餐饮服务。,Reading,Unit6Cashier,结账离店服务,如果有的话，收银员必须询问有关部门该客人消费的费用，然后再准备最终的账单。收银员还需要询问客人是否已经归还房间钥匙。遗失房间钥匙对酒店是一种损失。而更严重的是，如果钥匙落入不法分子的手中，就会对酒店的安全造成威胁。,Reading,Unit6Cashier,结账离店服务,2.通常酒店有自己的会计计算系统，记录和更新客人在酒店的消费明细。客人所有的消费都会在最快的时间内计入他们的账户。除了房费，还有电话费、洗衣费、餐费和送餐费。所有的交易不但需要计入客人的账户，还需要仔细核对以确保准确。这通常是夜班审计员的工作。在夜班时酒店的交易活动比较少，审计员可以浏览账目，进行审计核对。,Reading,Unit6Cashier,电话服务,3.很多酒店都有一个结账离店的时间。通常这个时间设在中午12点。客人如果在中午12点以后结账离店，通常会被多收半天的房费。而在晚上6点以后结账离店，则需要多交一天的房费。很多商务酒店会在傍晚前后，即下午4点到晚上8点之间，接待大量的来客。这通常是因为很多航班都集中在那个时段抵港到达。,Reading,Unit6Cashier,Task2Readthepassageandtickoffthedutiesofthecashiermentionedinthepassage.,Reading,SuggestedAnswers,Unit6Cashier,Reading,SuggestedAnswers,Unit6Cashier,Task2Readthepassageandtickoffthedutiesofthecashiermentionedinthepassage.,Task3Thefollowingisachartshowingthecomponentsofahotelbill.Pleasecompletethechart.,Reading,SuggestedAnswers,Unit6Cashier,Reading,SuggestedAnswers,Unit6Cashier,Task3Thefollowingisachartshowingthecomponentsofahotelbill.Pleasecompletethechart.,1.Thecashierneedstoconfirmwhethertheguesthasreturnedhisroomkeyornot.2.Last-minutechargesrefertominibarandrestaurantcharges.3.Thenightauditorgoesthroughthefiguresofguestsconsumptionaccounts.4.Commercialhotelsareoftenverybusyreceivingguestsbetween4:00pmand8:00pm.,Task4Decideifthefollowingstatementsaretrue(T)orfalse(F).,Reading,SuggestedAnswers,Unit6Cashier,Reading,SuggestedAnswers,1.T2.F3.T4.T,Task4Decideifthefollowingstatementsaretrue(T)orfalse(F).,Unit6Cashier,Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark()whereappropriate.,Listening,SuggestedAnswers,Unit6Cashier,声音,SuggestedAnswers,Listening,Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark()whereappropriate.,Unit6Cashier,Task2Mr.Smithwantstochangesomeforeigncurrencyatthecashiers.Listentotheconversationandfillintheblanksintheinformationcard.,Listening,SuggestedAnswers,Unit6Cashier,声音,Listening,Unit6Cashier,SuggestedAnswers,Guest(G):CanIchangesomedollarsintoRMB?Cashier(C):Sure.Accordingtotodays(1)_,everyUSdollarincashcomesto6.82yuanRMB.Howmuchwouldyouliketochange,sir?G:Fivehundred.Heresthemoney.C:FivehundredUSdollars,(2)_3,410yuanRMB.MayIhaveyourpassport,please?G:Hereyouare.,Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.,Listening,Unit6Cashier,声音,C:Thankyou,sir.Wouldyoupleasefillinthisform?Putdownyourname,(3)_,passportnumberandroomnumber.G:OK.Hereyouare.C:Thankyou,Mr.Smith.Howwouldyoulikeyourmoney?G:(4)_,please.Andcouldyougivemesomefifty-yuanandten-yuannotes?Ineedsome(5)_.C:Onemoment,pleaseMr.Smith,hereisyourmoney.3,000yuaninhundreds,8(6)_,andaten-yuannote.Pleasecheckit.Thisisthe(7)_.,Listening,Unit6Cashier,声音,G:Thanks.Bytheway,canIchangemyRMBbackintoUSdollarshere?C:Imafraidweonlyofferone-waychange.Youcangoto(8)_ortheAirportExchangeOfficetochangeitbackintoUSdollars.Andthereyouwillbeaskedtoshowthememo.Sopleasekeepit.G:Isee.,Listening,SuggestedAnswers,Unit6Cashier,声音,SuggestedAnswers,(1)exchangerate(2)equalto(3)nationality(4)Inhundreds(5)smallchange(6)fifty-yuannotes(7)exchangememo(8)BankofChina,Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.,Listening,Unit6Cashier,Task4ListentoaconversationbetweenaguestandacashierattheFrontDesk,andfillinthehotelbillwiththeinformationyouhear.,Listening,Unit6Cashier,SuggestedAnswers,声音,Listening,Unit6Cashier,SuggestedAnswers,1.Theguesthaspooreyesightsoheasksthecashiertoexplainit.2.TheguestarrivedatthehotelonSeptember17th.3.Thecashierexplainedtotheguestalltheitemsinthebill.4.Thetotaloftheguestsbillis1,660yuanwithoutservicecharge.,Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).,Listening,SuggestedAnswers,Unit6Cashier,声音,SuggestedAnswers,1.F2.F3.F4.T,Listening,Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).,Unit6Cashier,Speaking,Task1Readandpracticetheconversationinpairs.,Guest(G):ImAdamClarkeinRoom1209.Idliketocheckout.Cashier(C):Certainly,Mr.Clarke.MayIhaveyourroomkey,please?G:Sure.Hereitis.C:Thankyou,Mr.Clarke.Haveyouusedanyhotelserviceorhadbreakfastatthehotelthismorning?G:No.C:Justamoment,please.IlldrawupyourbillforyouMr.Clarke,yourbilltotals1,160yuan.Heresthebill.Pleasehaveacheck.G:Excuseme,whatsthischargefor?C:Thatsfortheoverseascallyouvemadeinyourroom.G:Oh,yes.Thebillisright.,Unit6Cashier,Speaking,Task1Readandpracticetheconversationinpairs.,C:Howwouldyouliketopayforyourbill,Mr.Clarke?G:Bycreditcard.C:Whatcardwouldyouliketouse?G:MasterCard.HowmuchismybillinUSdollars?C:Waitamoment,please.IllcalculatethatforyouItcomesto$170attodaysrate.MayIhaveyourcreditcard?G:Hereyouare.C:Couldyousignyournamehere,please?G:Sure.C:Thankyou,Mr.Clarke.Hereisyourcreditcard,yourreceipt,andyourcreditcardvoucher.,Unit6Cashier,Speaking,Task2Discusswithyourpartnerthejobprocedureofcheck-outwiththehelpoftheconversationinTask1,andputthefollowingstepsinthecorrectorder.,A.Greetingtheguest;B.Askingguestsmethodofpayment;C.Presentingbilltoguestandexplainingitemsquestionedbyguest;D.Checkingifthetotaldueiscorrect;E.Collectingpaymentfromguest;F.Askingforguestsnameandroomnumber;G.Givingreceiptorinvoicetoguestandsayinggoodbye;H.Informingrelateddepartmentsofthechecking-outandchangingroomstatus;I.Askingwhethertherewereanychargesmadein30minutes.Correctorder:_,SuggestedAnswers,Unit6Cashier,SuggestedAnswers,Correctorder:AFIHCDBEG,Speaking,Unit6Cashier,Task2Discusswithyourpartnerthejobprocedureofcheck-outwiththehelpoftheconversationinTask1,andputthefollowingstepsinthecorrectorder.,Speaking,Task3MichaelFordcallstheReservationDepartment.Hewantstoreserveadoubleroom.MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveninthebox,andthenactitoutinpairs.,SuggestedSample,Unit6Cashier,SuggestedSample(1),Cashier(C):Goodmorning,sir.HowmayIhelpyou?Guest(G):Imleaving,soIdliketosettlemyaccountnow.C:Certainly,sir.Illgetyourbillreadyforyourightaway.MayIhaveyourroomkey,please?G:Sure.Hereitis.C:Waitamoment,please.Illdrawupyourbillforyou.Mr.Ford,yourbilltotals920yuan.Howwouldyouliketomakethepayment?G:Hereisthereceiptofmyadvancedeposit.,Speaking,Unit6Cashier,SuggestedSample(2),C:Thanks,Mr.Ford.Youradvancedepositwas1,000yuan.Wellrefundyou80yuan.Hereisyourchangeandyourinvoice.Pleasecheckit.G:Thanks.Onemorething,Idliketogetmyvaluablesbackfromyoursafe-depositbox.Thisisthereceipt.C:Waitamoment,please.Hereyouare.Pleasecheckiftheyareallright.G:Right.Thankyou.C:Yourewelcome.Welookforwardtoseeingandservingyouagain.,Speaking,Unit6Cashier,Speaking,Task4Mrs.Bakerischeckingoutatthecashiers.Shechecksherbillcarefullyandwantstopaywithhertravelerscheck.Pleaserole-playthesituation,followingthestepsintheboxesandwiththehelpoftheexpressionsprovidedbelow.,SeeNextPage,Unit6Cashier,Speaking,Unit6Cashier,Speaking,SuggestedSample,Unit6Cashier,SuggestedSample(1),Cashier(C):Goodmorning,madam.HowmayIhelpyou?Guest(G):ImMrs.BakerinRoom1006,andIdliketocheckout.Herestheroomkey.C:Thanks,Mrs.Baker.Waitaminute,please.Sorrytohavekeptyouwaiting.Mrs.Baker,heresyourbill.Pleasehaveacheck.G:Thatmuch!Theremustbesomethingwrongwithmybill.C:Imsorry,Mrs.Baker.Whatseemstobetheproblem?G:LetmeseeExcuseme,whatsthischargefor?,Speaking,Unit6Cashier,SuggestedSample(2),C:Thatsfortheoverseascallyouvemadeinyourroom.G:ButIdidntmakeanyoverseascallsatall!C:Imsorry.Justamoment,letmehaveacheck.Yes,Mrs.Baker,youareright.Youdidntmakeanyoverseascalls.Imawfullysorryforthat.Idoapologizeformymischecking.Nowletmegiveyouanotherbill.Pleasecheckit.G:Thistimeitsquitecorrect.C:Howareyougoingtopay,Mrs.Baker?G:CanIpaywithtravelerschecks?,Speaking,Unit6Cashier,SuggestedSample(3),C:Sure.G:Hereyouare.C:Couldyoupleasesignyournamehere,Mrs.Baker?G:Ididsignit.C:Yes,buttravelerscheckshouldbecountersigned,ortheyarenotvalid.G:Isee.C:Thankyou.Hereisyourreceiptandyourcreditcardvoucher.Ihopeyouhaveenjoyedyourstaywithusandhopetoseeyouagain.,Speaking,Unit6Cashier,Writing,Task1ThefollowingisSylviaZhangsdiaryinwhichsherecordedherfirstdayworkingexperienceasacashier.Pleasereadthisdiary.,Friday,February20th,2009SunnyThiswasmyfirstdayworkingatHiltonHotelasaFrontDeskcashier.Ifeltproudandalsoalittleexcited.IstoodtherebytheFrontDesk,expectingmyfirstdistinguishedguest.ItwasAndrewHarrisinRoom718.HewasaCanadianandcouldntspeakanyChinese.Hewantedtochange400CanadiandollarsintoRMB.Iaskedhimtoshowmehispassport,andthenIhandedhimtheexchangememowithmytwohands.Seeingthememo,hewasconfused.Itold,Unit6Cashier,Writing,himjusttofillinitwithhisname,nationalityandpassportnumberandIwouldtakecareoftherestpart.Soonhefinished.Icheckedtheinformationhewrote,especiallythepassportnumber.ThepassportnumberisJF410389.ThenIfillouttherestpart.Theratewas1:6.25.SoIgavehim2,500yuan.IremindedhimthatthememomustbekeptwellbecauseifhewantedtochangethemoneybacktoCanadiandollars,hewouldbeaskedtoshowthememo.FinallyIwishedhimaniceday.Ordinaryexperience,wasntit?Buttome,itwasveryspecial!,Unit6Cashier,Writing,Task2Thefollowingisanexchangememo.PleasecompletethememowiththeinformationgiveninthediaryinTask1.,Unit6Cashier,SeeNextPage,Writing,Unit6Cashier,SeeNextPage,Writing,SuggestedAnswers,Unit6Cashier,Writing,Unit6Cashier,SuggestedAnswers(1),Writing,Unit6Cashier,SuggestedAnswers(2),Project,ProjectGuidelinesThisprojectaimstogothroughtheprocessofcheck-out.Thewholetaskisdividedintothreesteps.StepOnefocusesonaresearchofalocalfive-starhotelscheck-outprocedure.StepTwoisapresentationaboutthehotelscheckoutprocedure.StepThreecallsforacompleterole-playoftheprocessofcheckingoutguestspayingbycreditcard.PleasefollowtheTaskDescriptiontocompletetheproject.,Unit6Cashier,Project,TaskDescriptionStepOneOrganizesmallgroupsof3or4studentsinyourclass.Lookupinformationonalocalfive-starhotelscheck-outprocedure,includingthestaffanddepartmentinvolvedinthecheck-outprocess,themethodsofpaymentacceptableatcheck-out,thetimetheguestneedstowaitatcheck-out,andthestepsofcheck-outprocedure.Focusontheprocedureofcheckingoutguestspayingbycreditcard,incashandwithtravelerscheck.,Unit6Cashier,Project,TaskDescriptionStepTwoWorkinthesamegroup.Prepareapresentationtointroducetotheclassthehotelscheck-outprocedure.UsetheinformationyouhavegotinStepOne.Chooseonestudentineachgrouptogiveapresentation;usemultimediaaidifpossible.,Unit6Cashier,Project,TaskDescriptionStepThreeWorkstillinthesamegroup.Preparearole-playofthewholeprocessofcheckingoutguestspayingbycreditcard.UsetheinformationyouobtainedinStepOneandpresentedinStepTwo.Followthecorrectstepsthatyouhavelearnedinthisunitincheckingoutguests.,Unit6Cashier,VocabularyandStructure,Task1Matchthewordsintheboxwiththeirdefinitions.,cashierexchangeratecheckvaluablesreceipt,SuggestedAnswers,Unit6Cashier,SuggestedAnswers,1.valuables2.check3.cashier4.receipt5.exchangerate,Task1Matchthewordsintheboxwiththeirdefinitions.,VocabularyandStructure,Unit6Cashier,VocabularyandStructure,Task2PleasewritetheChinesetranslationsofthefollowingcards.,SuggestedAnswers,Unit6Cashier,SuggestedAnswers,A.美国运通卡B.万事达卡C.国际大来俱乐部卡D.维萨卡E.日本信用局卡,VocabularyandStructure,Unit6Cashier,Task2PleasewritetheChinesetranslationsofthefollowingcards.,VocabularyandStructure,Task3Fillineachblankwiththeappropriateformofthewordgiveninbrackets.,1.Haveyou_(use)theminibarthismorning,sir?2.Sorry,butwedontaccept_(person)checksaccordingtothehotelpolicy.3.Wouldyouliketosettlethe_(different)incash?4.Welookforwardto_(serve)youagain.5.Givetheguesthischange,andaskfora_(sign)onthebill.,SuggestedAnswers,Unit6Cashier,SuggestedAnswers,1.used2.personal3.difference4.