服务外包英语常用词句.doc

ReviewUnit 1Outsourcing is often viewed as involving the contracting out of a business function - commonly one previously performed in-house - to an external provider.Cost savingsFocus on Core BusinessCost restructuringImprove qualityOperational expertiseAccess to talent-Capacity management-Catalyst for changeEnhance capacity for innovationRisk managementVenture Capital-Creating leisure timeoutsource交外办理；外购；外包term条款，术语；学期inconsistently不一致地intellectual知识分子；智力的；理智的；有理解力的expertise专门技术或知识，专家鉴定，专长catalyst催化剂，促使事情发展的因素outsourcer发包商contractors(建筑、监造中的)承包人；承包单位，承包商；接包商agent代理人，承销人，作用剂commodification商品化start-up创业者，新成立的企业，开车，启动Scalability可扩展性，可伸缩性，可扩充性temporary临时的, 暂时的, 短时间的；无常的；短暂的；临时工；临时雇员optimize使最优化，优选优化arbitrage套购；套利；套汇restructuring重建;改组;调整agree upon/on同意，赞成；就取得一致意见；就达成协议决定contract out 包出去；给人承包；批给外界承办；招商承办；外发包办；退出合同labor arbitrage劳动套利fixed costs固定成本，固定费用variable costs可变成本，可变费用operating leverage经营杠杆Venture Capital风险投资，风险资本，投机资本Unit 2Offshoring describes the relocation by a company of a business process from one country to another-typically an operational process, such as manufacturing, or supporting processes, such as accounting. Even state governments employ offshoring.Offshoring is defined as the movement of a business process done at a company in one country to the same or another company in another, different country. Offshoring is sometimes contrasted with outsourcing or offshore outsourcing.Production offshoring also known as physical restructuring of established products involves relocation of physical manufacturing processes to a lower-cost destination.The growth of IT services offshoring is linked to the availability of large amounts of reliable and affordable communication infrastructure following the telecommunication and Internet expansion of the late 1990s.Distinct不同的，显著的；独特的；清楚的；与其他不同的,有区别的(+from)Import (vt.)进口，输入；引进(+from)；含有.意思，意味着；(n.)进口，输入；进口商品；意义，含义；重要性，重大Operational形容词 a. 操作上的；经营上的，运营上的；作战上的subsidiary形容词 a. 辅助的，附带的，次要的；隶属的，附设的名词 n. C辅助者，辅助物；子公司restructuring名词 n. 重建，重构，改组，调整relocation改变位置，改换所在地；迁徙，迁移；重定位置geographical 地理学的，地理的；区域的，地理的proximity 名词 n. 接近，邻近，附近；亲近U(+to/of)destination 目的地，终点，目的站；目标，目的downturn （经济）衰退，下降；低迷时期patent n. C专利，专利权；专利证书，专利品；vt. 给予.专利权，取得.的专利权形容词 a.专利的，获得专利的，有专利权的；公开的，显然的，明白的lax形容词 （a.）轻松的，松弛的；不严格的，马马虎虎的；散漫的，放纵的manpower人力，劳动力，人力资源layoff（n.）解雇，临时解雇；停工，停止活动robust 强健的，茁壮的，健全的；结实的，坚固耐用的；需要很强体力的；（酒)醇厚的，（味）浓的；粗鲁的，粗野的，喧闹的；精力充沛的nascent幼稚的，初生的，发展初期的perseverance坚定不移；坚持不懈，锲而不舍；坚忍不拔credit信誉U；信用，信赖U；荣誉，赞扬，功劳；贷方；赊帐，赊欠Utransparent透明的，明显的，坦率的；清澈的；显而易见的；一目了然的+that；明晰的；【物】可穿透的availability有效；有益；可（利）用性；可得到的东西；可获得性/供货能力talent pool人才库go through经历，详细检查，完成；通过，审查，完成；遭受，经历；检查，审查in view of鉴于，考虑到；由于driving force驱传, 主动力，推动力量，原动力take root in 生根，扎根transaction processing交易处理back-office processes后台流程interest rates利率economies of scale规模经济效益，规模效益，规模经济intellectual property laws知识产权法up to（数量上）多达；（时间上）直到；取决于；起来，从事于，忙于；直至；多到；直到；等于；达到；适于；胜任；忙于；由决定in a manner在某种程度上；用一种方式；有几分，有点儿Unit 3Nearshoring is the transfer of business or IT processes to companies in a nearby country, often sharing a border with your own country1, where both parties expect to benefit from one or more of the following dimensions of proximity: geographic, temporal (time zone), cultural, linguistic, economic, political, or historical linkages.Offshoring involves shifting work to a foreign, distant organization in order to reduce production costs.take advantage of low cost, and skilled labour with a common languageIn contrast, nearshoring means that the business has shifted work to a lower cost organization, but within its own region, broadly defined.These destinations are attractive because they are low-cost, have skilled labor forces, and a less stringent regulatory environment, but crucially they allow for more day to day physical oversight. They also have strong cultural ties to the major economic centers in Europe.lag v. 落后，减退，缓慢进行；n. 落后，时间间隔； n.保温层，木桶板；vt.装隔热层于； n. 罪犯， 刑期；vt. 逮捕border n. 边界，国界， 边，边沿，边境vt. 与接壤，接近v. 接壤习惯用语on the border of 在.的边界上，将要；接近于，濒临于Dimension n. 尺寸，次元，容积，维度，范围，方面 vt. 标尺寸，形成尺寸Proximity n. 接近，亲近Temporal adj. 时间的，当时的，暂时的，现世的，世俗的derivative dirivtiv, drivtiv衍生的，派生的；衍生物；派生词oversight失察，疏忽出错；监督，照管vulnerability 易受攻击，脆弱；易受伤；易损性；易受责难；弱点region n. 区域，地方，（世界上某个特定的）地区，（艺术，科学等的）领域， （大气， 海水等的）层Destination ,destinein 目的地，目标，终点；目的站；目标,目的Stringent strindnt 绷紧的，严厉的，缺钱的；（规定）严苛的，缺钱的；严格的，紧急的，迫切的oversight英音：uvsait 名词 n. 失察;疏忽出错CU；监督；照管；失察dominant adj. 有统治权的，占优势的，支配的，主要的；生物 显性的n. 主宰者，显性基因physical adj. 身体的，物质的，自然的，物理的；物质的，有形的，实体的，自然(界)的，自然科学的，按自然法规的；n. 体格检查benefit from从中得到；受益于；从某某处受益specialize in专攻，专门研究，专业化；专门经营；擅长，专攻take advantage of占(人)便宜；欺骗某人；乘之便；利用；利用，趁之机in contrast with/to与对比起来，与形成对比；与成反比allow for考虑到，顾及，估计到establish trust and long-term relationships建立长期信任关系set apart from使分离stem from源于，来自于physical oversight实体（有形）监管Unit 4Homesourcing also known as homeshoring is the transfer of service industry employment from offices to home-based employees with appropriate telephone and Internet facilities.Traditionally, employers were most likely to homeshore call-centers and other customer service processes.Its no longer just call centers and information-technology jobs.Worker preferencerates of speechIt provides the employer the ability to provide work to individuals who through disability are unable to travel to a workplace.facilities室内设施；设施，设备；便利设施contractor立契约者；承包人，承包商；收缩物，收缩肌；包工者；包造者amenable 肯顺从的；经得起检验（或考查）的；对.负有义务（或责任）的；有责任的；肯（可）接受的architect建筑师，设计师，建设师；设计单位；【喻】缔造者，创造者preference 更加的喜爱，偏爱UC(+for)；偏爱的事物(或人)C；偏袒U(+for)；优先（权）；优惠权UCappreciate vt. 欣赏，赏识；感谢，感激；体会，领会，察知W+(that)；正确地评价，鉴别vi. （土地、货币等）增值(+in)prejudice n. 偏见，歧视CU(+against)；偏爱,偏袒CU(+in favor of)；【律】损害,侵害Uvt. 使抱偏见，使怀成见(+against/in favor of)；对.不利，损害，侵害preclude阻止，妨碍(+from)；排除，使避免；预先排除，预防，阻止，妨碍；through由于，因为appropriate a. 适当的，恰当的，相称的(+to/for)及物动词 vt. 拨出（款项等）(+for)；占用，盗用，挪用be known as被称作，以 著称；以知名；被认为是；“作为而著名”，其后的名词表示一个人的身份、职业等。from time to time时而，不时地 tax preparers税务代理人no longer不再；已不on track to explode飞速发展Unit 5Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.be associated withBPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.offshore outsourcingnearshore outsourcingKnowledge process outsourcing (KPO)legal process outsourcing (LPO)increase a companys flexibilityTherefore business process outsourcing enhances the flexibility of an organization in different ways.This can help a company become more flexible by transforming fixed into variable costs.respond to changes in required capacitycontribute to a companys flexibilityfocus on its core competenciesbuild the firms core businessesthe main value driverscustomer intimacyproduct leadershipoperational excellencecreate a competitive edgeSupply Chain Managementin the organizational life cyclegrowth goalsbusiness bottlenecksretain their entrepreneurial speed and agilityA company may be able to grow at a faster pace.have similar Quality Improvement approachesOutsourcing leads to a different relationship between an organization and its contractor.achieve any benefitsA Business continuity management (BCM) model is set up.vendor卖主pharmacy药学，药剂学，配药学；制药业；药房capacity容积；容量；载客量；才能；能力release from释放，解放；豁免，赦免，免除asset n.资产，有用的东西agile 敏捷的, 轻快的, 灵活的intimacy 名词 n. 熟悉；亲密；亲近US1(+with)；亲昵的言语(或行为)C；私下，秘密Uinventory 名词 n. 存货清单;存货盘存(报表);财产目录CU；清单上开列的货品;存货CU；详细目录(或记载)C；财产目录(或其他细目)的编制Uthroughput 名词 n. 生产量，生产率，生产能力；【电脑】吞吐量，总处理能力entrepreneurial 形容词 a. 企业家的，创业者的；中间商的；与企业有关的sacrifice 牺牲，献出；圣武士的牺牲技能；祭祀，供奉contractual 形容词 a. 合同的，契约的differentiate及物动词 vt. 使有差异;构成.间的差别(+from)；区别,区分;鉴别(+from)；使变异；【数】求.的微分leverage 名词 n. 杠杆作用；杠杆效应；杠杆效率；手段;力量;影响力；（综合）利用；平衡on a fee-for-service basis基于服务费用的，在服务费用基础上core competencies核心竞争力core businesses核心业务competitive edge竞争优势customer intimacy顾客亲密度product leadership产品领导能力，产品的领先地位operational excellence运作管理水平或卓越运营linear programming线性规划，线性程序编制organizational life cycle企业生命周期over time久而久之；随着时间的推移turn out to be结果是.;原来是.;证明是.other than除了；除.之外；不同于；非Unit 6Information security has emerged as a significant concern for banks, mobile phone companies and other businesses that use call centers or business process outsourcing. There have been instances of theft of personal data reported from call centers.a million calls per monthCommon countermeasuresconcerning fraud emanating from call centersthrough illegal meansminimise riskCreating a paperless environment, preventing employees from writing down and remov