unit_3 Starting a businessppt课件.ppt

3.1Businesstopic:Startingabusiness,3.2Businessskills:Leavingandtakingmessages,Module3,1,3.1Businesstopic:Startingabusiness,Vocabulary:Typesofbusiness,Speaking:Discussingaschedule,Reading:Wewannaholdyourhand,Listening:AdvicesonfranchisesvealsodescribeditasatalkbutImgivingaworkshop.Pleasegetbacktomeaboutthisassoonaspossible.Illbeinmyofficebetweentwoandfiveoclock.,24,Call4:Hi,Vanessa.ItsKristen,justtoletyouknowthatJochenAndersonistryingtogetholdofyou.Heleftamessageonmyhomenumbertosayheisnthappyaboutthescheduleforthe25th.IhaventgotthedetailswithmesoIcanthelpreally.Imsorry,butcanyoucallhimback?Heonlyneedsthetimechangingandsomethingaboutthetitle.Imsureoneoftheotherspeakerswontmindchanging.Youknowwhatheslike.Seeyoutomorrow.Call5:Hello.ThisisBryaninsecurity.ImreturningyourcallabouthavingthebuildingopenonSunday.Imjustcallingtosaythatsfine.IllbehereatmiddayanywaysoitllbeOKforthreeoclock.Iftheresanythingelse,youcancallmeanytimeonmymobile.Its077866788890.,25,3.Matchthefollowingexpressionstostages1-7inexercise2.Writethenumberofthecorrectstagenexttoeachexpression.,0Hello,thisisamessagefor_AIts_BYoucanemailmeatrdot_CThereasonImcallingisthat_DItswithregardto_EThisis_FSothatsMasinMadrid_GYoucangetmeanytimebetween_HCouldyoucallmeback?_IItsPforParis_JCallmeon0207._KIllbeintheofficetomorrow._LIdbeverygratefulifyoudreturnmycall_,26,其他常用的电话留言句型：（1）Justaminute.Illgetapen.请等一下，我拿支笔。（2）Illlethimknow,Mr.Brown.（3）No.Ireallyneedtotalktohimpersonally.（4）wouldyouliketolaveamessageonhisvoicemail,then?（5）HoldonandIlltransferyou.稍候，我会帮您转接过去。（6）Imnotavailabletotakeyourcall,butpleaseleaveyourname,numberandabriefmessage.（7）Pleasecallmeat556-3243whenyougetback.,27,Speaking:Leavingavoicemailmessage,Yourcontactdetails(telephoneno/email)Whoareyoucalling?Whatsthemessageabout?Whatactiondoyouwantthepersontotake(e.g.callyouback,meetyousomewhere)?,1.Preparetoleaveamessageonacolleaguesvoicemail.Makenotesbelowandthennotesdownthekeyinformationonthefollowingform.,28,ImportantmessageMessagefor:_called.Message:_Action:_,29,Writing:Takingnotesandmessages,0.Hello.ThisisMichaelJamesspeakingandthisisamessageforLelia.MichaelJamescalledforLelia.(4words)1.Idbegratefulifyoucouldreturnthiscallonmyhomenumber.Callhimback_.(4words)2.Iamcallingtoinformyouthatthenextmeetingisonhe23rd.Pleasenote_.(8words)3.Wouldyoumindcheckingandlettingmeknowthefinaldates?Pleaseconfirm_.(3words)4.IjustwantedtosaythatImsorryforanyconfusion.Heapologized_.(3words),1.Readwhatpeoplesayin1-9andwritemessages.Usewordsfromthespokenmessage.,onhishomenumber,thatthenextmeetingisonthe23rd,thefinaldates,foranyconfusion,30,5.Theclientisaskingifitwouldbepossibletoputthemeetingback.Hecalledaboutpostponing_.(2words)6.Ifyouhaveanyfurtherquestions,donthesitatetocallme.Feelfree_him.(2words)7.Iwashopingwecouldbringtheinterviewsforward.Isthatpossibleforyou?Areyouableto_?(4words)8.Canyouletmeknowifyouareavailabletojoinuslater?Letherknowifyoucan_.(3words)9Iamtelephoningwithregardtoordernumber01-X33.Iamnothappyaboutit,Iamafraid.Shescomplainingabout_.(3words),themeeting,tocall,bringtheinterviewsforward,joinus/themlater,ordernumber01-X33,31,2.Listentothefivecallsfromexercise1onpage30again.Takenotesandwritebriefandclearmessages.,1,2,3,4,5,1.PleaseemailRalphdetailofnextmonthsseminarsatr.hensherhenckel.de.,2.MariaMonblotwantstoattendnextmonthsbusinessbreakfastmeetingnotthismonths.,3.PleasecallJochenAndersonaboutthescheduleforthe25thbetweentwoandfiveoclock.Hewantstochangethetimeandlengthofhisworkshop.,4.PleasecallJochenAndersononbehalfofVanessaaboutthescheduleonthe25th.,5.BryaninsecurityconfirmedtheopeningarrangementsforSunday.Callhimon077866788890ifthereisanythingelse.,32,3.VanessareceivesacallfromJochenAnderson.Listenandtakenotesonanyimportant:,Checkingandclarifyingdetails?_.Confirmingactions?_.Requestingfurtherinformation?_.,Listenagain.WhatphrasesdoesVanessausefor:,*Dates_*Times*Numbers_,Theeventisonthe25th.,TheschedulesaysJochenisspeakingat9.30pmbuthessupposedtospeakat11am.Hedactuallyprefertospeakat2pm.,Hismobileis07788908895.,Sothats/Isee./letmereadthatbacktoyou.,Letmecheck.,Illhavetocheck,thencallyouback./Illcallbackinanhour.,Couldyougivemeyour?,33,4.Workinpairs.,StudentA:,YournameisAndrzejWelanetz.YoutelephoneKristenatBusinessCircleConferencing.Requestdetailsofthenextcourseontelephoneskillsandaskthemtobesentbyemail(giveyouremailaddress).Confirmthatyouwillwanttosendfivemembersofyourstaffonthiscourseandfindoutwhatdiscountscanbegivenongroupbookings.,StudentB:,YouworkforBusinessCircleConferencing.SomeonecallstospeakstoyourcolleagueKristenbutshehastakenthedayofftoday.Takeamessageusingtheformbelow.,34,To:_Caller:_Message:_,Kristen,AndrzejWelanetz,Pleaseemaildetailsofthenexttelephoneskillscourseto(emailaddress).Hessendingfivepeoplesoalsoincludedetailsofdiscountsongroupbookings.,35,YournameisSergiuszParteka.YoutelephoneVanessaatBusinessCircleConferencing.PostponeyourbookingfortheseminarononlinebusinessesnextTuesday(the13th)andapologizeforthecancellation.Requestdetailsoothedatesforthenextsimilarseminarsafterthe13thandfindoutifthemoneyfortheseminarisrefunded.,5.Nowmakeanothersimilarcall.,StudentA:,StudentB:,YouworkforBusinessCircleConferenc