湖北省黄石市高考英语一轮阅读理解和书面表达选练（12）.doc

湖北省黄石市2016高考英语一轮阅读理解和书面表达选练（12）阅读下列四篇短文，从每小题后所给的a,b,c或d四个选项中，选出最佳选项。for five days, edmontons downtown park is transformed into one huge stage where artists are able to share their talents, and where people are able to celebrate and enjoy themselves. since its beginning in 1980, the edmonton folk music festival has been commemorating (纪念) the true feeling of what folk music is all about and thats the traditional togetherness (友爱) that is felt when people gather to share stories and feelings through song. this year will be the sixth year when volunteer riedel will be offering up her time to the festival. “people coming off a busy spring and summer have a moment of relaxation,” riedel said. “its really easy to relax, and its great seeing family and friends have fun together.” these families and friends come from all different kinds of musical tastes. people who take pleasure in blues are there, so are people who love bluegrass. this festival does its best to develop everyones musical interests. with so many years of experience, the festival has become a well-oiled machine, and does whatever it can to make attendees feel as comfortable as possible. there are free water stations throughout the venue (举办地) for people to fill up their travel cups. when people buy food, reusable dishes are given a $2 plate fee, but that is returned when the plate is brought back. the festival has completely sold out of tickets, and in record time. but with big names such as van morrison and jakob dylan, its easy to see how that was going to happen. there is no parking area during the festival, so using the park & ride system or edmonton transit is highly recommended. a bike lock-up area is provided and will be available thursday until sunday one hour before the gates open until 45 minutes after the gates close. the edmonton folk music festival begins on wednesday, aug. 4 with van morrison playing the special donation fund (基金) concert, and will finish up on sunday, aug. 8. 1. the edmonton folk music festival is held mainly to.a. gather people with different musical tastesb. remind people of the real sense of folk musicc. exhibit the good voices of great talents in folk musicd. collect old stories of folk music2. which of the following is true according to the passage? a. riedel has volunteered for the festival for at least 5 years.b. its hard for people to appreciate blues. c. it costs people a little to fill up their cups from water stations.d. people have to pay $2 for a plate of food.3. we can learn from the passage that.a. people can get tickets easily for the festivalb. the edmonton folk music festival is well organizedc. driving ones own car to the festival is highly recommendedd. bikes are available at the festival from wednesday to sunday4. what would be the best title for this passage? a. folk music of bluesb. one festival for allc. festival for family gatheringd. edmontons downtown park【参考答案】1-4 babb阅读理解。in the more and more competitive service industry, it is no longer enough to promise customer satisfaction. today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.it is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal new lunges for customer care have come when people can obtain goods and services through telephone call centers and the internet. for example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.“many people do not like talking to machines,” says dr . storey senior lecturer in marketing at city university business school. “banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .the aim is to make the customer feel they know you and that you can trust the sort of comfortable feelings people have during face-to-face chats with their local branch manager.” recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to rental customers ;and always returning calls ,even when they are complaints. aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . this can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,” i know how you must feel”), and possible solutions (replacement , compensation or whatever fames suggests best meets the case).airlines face some of the toughest challenges over customer care. fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. for british airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. they are trained to answer quickly, with their name, job title and a “we are here to help” attitude. the company has invested heavily in information technology to make sure that information is available instantly on screen. british airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. customer care is obviously here to stay and it would be a foolish company that used slogans such as we do as we please”. on the other hand, the more customers are promised, the greater the risk of disappointment.( ) 1. we can learn from paragraph 2 that .a. complaining customers are hard to satisfyb. unsatisfied customers receive better servicec. satisfied customers catch more attention d. well-treated customers promote business( ) 2. the writer mentions “phone rage”(paragraph 3) to show that .a. customers often use phones to express their angerb. people still prefer to buy goods onlinec. customer care becomes more attentiond. customers rely on their phones to obtain services ( ) 3. what does the writer recommend to create delight?a. calling customers regularly b. giving a “thank you” note.c. delivering a quicker service d. promising more gifts.( ) 4. if a manager should show his empathy (paragraph6), what would he probably say?a. “i know how upset you must be.” b. “i appreciate your understanding.”c. “im sorry for the delay.” d. “i know its our fault.”( ) 5. customer delight is important for airlines because .a. their telephone style remains unchanged b. they are more likely to meet with complaintsc. the services cost them a lot of moneyd. the policies can be applied to their staff ( ) 6. which of the following is conveyed in this article?a. face-to-face service creates comfortable feelings among customers.b. companies that promise more will naturally attract more customers.c. a company should promise less but do more in a competitive market.d. customer delight is more important for airlines than for banks.【参考答案】16、dccabc【福建省福州市2014高考英语3月质检试题】书面表达(满分25分) “百善孝为先是中国人的传统美德。请根据以下提示，谈谈你对“孝”的理解。提示：1你认为“孝”是什么? 2以你自己或身边人的事例说明。注意：1文章开头已给出，不计人总词2文中不得透露个人和学校信息；3词数1 20左右；4参考词汇：孝顺filial pietyit is universally accepted that filial piety is an important virtue in china 一、评分原则1本题总分为25分，按5个档次给分；2评分时，先根据文章的内容和语言初步确定其所属档次，然后以该档次的要求来衡量，确定或调整档次，最后给分；3词数少于100和多于150的，从总分中减去2分；4评分时应注意的主要内容为：内容要点、应用词汇和语法结构的数量和准确性及上下文的连贯性；5拼写与标点符号是语言准确性的一个方面。评分时，应视其对交际的影响程度予以考虑。英、美拼写及词汇用法均可接受；6如书写较差以致影响交际，将分数降低一个档次。二、内容要点1. “孝”是什么；2. 举例说明；3. 总结。三、各档次的给分范围和要求第五档完全完成了试题规定的任务。覆盖所有内容要点。应用了较多的语法结构和词汇。语法结构或词汇方面有些许错误，但为尽力使用较复杂结构或较高级词汇所致；具备较强的语言运用能力。有效地使用了语句间的连接成分，使全文结构紧凑。完全达到了预期的写作目的。2125分第四档完成了试题规定的任务。虽漏掉一两个次重点，但覆盖所有主要内容。应用的语法结构和词汇能满足任务的要求。语法结构或词汇方面应用基本准确，些许错误主要是因尝试较复杂语法结构或词汇所致。应用简单的语句间连接成分，使全文结构紧凑。达到了预期的写作目的。1620分第三档完成了试题规定的任务。虽漏掉一些内容，但覆盖所有主要内容。应用的语法结构和词汇能满足任务的要求。有一些语法结构和词汇方面的错误，但不影响理解。应用简单的语句间连接成分，使全文内容连贯。整体而言，基本达到了预期的写作目的。1115分第二档未恰当完成试题规定的任务。漏掉或未描述清楚一些主要内容，写了一些无关内容。语法结构单调，词汇项目有限。有一些语法结构或词汇方面的错误，影响了对写作内容的理解。较少使用语句间的连接成分，内容缺少连贯性。信息未能清楚地传达给读者。610分第一档未完成试题规定的任务。明显遗漏主要内容，写了一些无关内容，原因可能