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JasonFerdinand2012 13ULMS785 ConflictManagement Overviewofthemodule ModuleIntroductionConflictandIndustrialRelations 冲突和劳资关系 HumanResourceManagementPower ControlandNegotiatedOrder 动力 控制和协商的秩序 SourcesofConflict 冲突的原因 OrganizationalPolitics 组织策略 ShadowSystems 影子系统 CulturalAspectsofConflictResolution 文化方面的冲突解决 PracticalNegotiation 实用谈判 Coaching 指导 Mediation 调解 Assessment 50 individualassignmentTheindividualassignmentwillbeareflectivelearninglogYouareexpectedtowrite500wordsfortheintroduction approximately400wordsperdayonyourexperienceofthematerialpresentedanddiscussed and500wordsforasummary leadingtoafinalsubmissionof3 000words50 individualexamination Reflectivelearninglog The400wordperweekisintendedasanopportunityforyoutoreflectonthematerialspresented theactivitiesundertaken andtheadditionalreadingdone Itshouldnotbeasummaryofthematerial butratheryourthoughtsandfeelingsaboutitItwillrecordyourowndevelopmentandreasoningabilityItshouldberelatedtoeitheryouexperienceofmanagingconflictordirectedtowardsyourfutureactions AssessmentoftheReport Focusingonthebrief 20 ofthetotalmark QualityofResearch 30 ofthetotalmark QualityofAnalysis 30 ofthetotalmark Cogency StructureandPresentation 20 ofthetotalmark formoredetailspleaserefertothemodulehandbookonVITAL Questions ManagingPeopleandConflict Threesectorsinvolvemanagingpeople PrivateSector business PublicSector healthandeducationperhaps VoluntarySector charities PrivateSector business ThisisthebusinesssectorandisdrivenbycompetitivepressuresThismeansthatprofitisthedrivingobsessionofmostfirmsManagingpeopleandconflictisnormallydealtwithbyHumanResourceProfessionals alsoknownasPersonnel oramateursConflictcanbecollectiveorindividualPeoplemaybemotivatedbymoneyandassociatedfinancialrewardMostpeoplehavetowork PublicSector PublicsectorisrunbytheStateItisnotinterestedinmakingprofitsResultantlythefinancialaspectsofconflictmaybelessimportantFinancialincentivesmaybeoffsetbyvocationalinterestsThismeansthatidentityclaimsareimportantcausesofconflictConflictcanbecollectiveorindividual VoluntarySector ThissectorcontainsvolunteerworkersTypicallycharities andspecialinterestgroupsNofinancialaspectIdentityandsocialaspectscauseconflictInterpersonalconflictscanhaveseriousimplicationsbecauseofthelackofcontractofemploymentConflicttendstobeindividual HumanResourceManagement Thisistheapproachtomanagingpeople andhencetheframeworkformostconflictmanagementintheworkplaceItisquiterecent andsoweneedtoknowwhatitisandwhatprecededit IndustrialRelations Wewillexamineitinmoredetailthisafternoon butfornowwecanunderstanditasamanagerialistframeworkorphilosophyIti
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