兰海度假酒店公寓服务指南.doc

欢 迎 辞Welcome尊敬的阁下：欢迎您下榻兰海度假酒店公寓，本酒店全体员工将竭尽全力，热诚为阁下服务。兰海度假酒店公寓，是一家集餐饮、娱乐、休闲、住宿、购物等各种功能于一体，是一家综合型的休闲度假酒店。“顾客至上”、“服务第一”是我们的宗旨。我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。总经理Dear His Excellency：Welcome to stay in California Business Hotel, the hotel staff will make every effort, enthusiasm for your service.California Business Hotel is a food and beverage, entertainment, leisure, accommodation, shopping and other functions, is a comprehensive four-star business hotel. Customer first, Service First is our purpose. We hope that through the hotel guide that can help you to understand and use the hotel facilities and services, make your life in this comfortable and pleasant memories.General Manager前台服务Service the Antechamber前台接待处88955999兰海五期前台Check88955999LAN Five Front 兰海会餐厅海五期五号楼首层CheckAN five five building the first floor 海汀苑餐厅海三期中门 Checklue sea in the three period 兰海联合旅行社海三期中门Business Centerlue sea in the three period 退房时间一般退房时间为中午12：00之前，如延迟至下午6：00前退房则按全日计算行李处88955999General check-out time is 12:00 before, such as the delay to check out before 6:00 pm on day calculation 如需搬运或存放行李，请与总台联系 Luggage Department88955999For transporting or storing luggage, please contact with total station 客房设备服务Rooms Equipment and Service电力所使用电力220伏和110伏，50赫兹。若您使用的电器插头与插座不符，请与前台联系 88955999 ）PowerBy the use of power to 220 volts, 50 Hz. If you are using the electrical plug and socket do not match, please contact the Housing Service Center 88955999)客房照明系统请将房卡插入取电。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板，你只要触摸电器的开关键，便能控制房间的电器开关。Room lightingPlease send the real card is inserted into the electric. When you leave the room, please take out the real card, TV back automatically shut down. In your bedside table top is also provided with an electric switch control board, as long as you touch electric switch, can control room electrical switch. 客房电视阁下房间的电视可以收看全国的有线电视节目。Room TVYou can watch TV room cable programs across the country.饮用开水阁下房内已备有电热水壶Drinking waterYour room has been equipped with electric kettle客房房卡阁下在外出时请将客房房卡保存好，如发现房卡丢失，请到总台办理手续，交付赔偿金，更换房卡Hotel room cardWhen they go out in your hotel room card to preserve your good, if card is lost room, go to Taiwan, the total processing, delivery of compensation, the replacement of the Housing Card客房早餐阁下入住本酒店兰海会餐厅您提供早餐，早餐时间：07： 30-09：30Breakfast RoomYou stay in the Lan Haihuis Restaurant to provide you with breakfast, breakfast time :07:30-09:30餐饮服务海汀苑餐厅为您提供各种风味的中国菜，饮包括湘菜、海鲜、海南菜等各大菜系Food and Beverage Serviceedding Court restaurant offers you a variety of styles of Chinese food, drinks, seafood, including Hunan Hainan cuisine and other major cuisine 电话指南Phone Guide前台：88955999Reception 88955999兰海会餐厅an Haihuis Restaurant 汀苑餐厅edding Court Restaurant 海联合旅行社lue Sea joint travel agency 李处88955999Luggage office 88955999住客须知1、 住宿必须登记，登记时请主动出示证明人身份证的护照、回乡证、居民身份证2、请勿使用自带加热器，炊具及熨烫工具3、请勿携带下列物品入店：A、猫、狗等小动物B、刺激性、怪气味物品C、大量私人物品D、易燃、易爆及挥发性物品E、其它对住店客人安全有影响的物品4、严禁嫖娼、卖淫、吸毒、贩毒、走私、聚众赌博、流氓斗殴等犯罪活动5、如客人由于疏忽，将酒店物品损失或丢失，应按要求进行赔偿，（附赔偿价目表）6、未经酒店允许，酒店设施除食、宿、饮外不能转作其它用途7、请勿在酒店公共厅堂分发、张贴广告8、请勿将私人用品放在酒店公共厅堂9、酒店不提供贵重物品保险服务，具体情况可在总服务台问询处了解，对于非存放物品的丢失，酒店恕不负责10、离开房间时请将房门锁好11、客人酒店消费后签帐单时，请向收款人员出示房间钥匙和住宿卡12、客房在23：00之后请勿招待来访者13、如客人付款期超过规定日期或实际消费金额超出押金，酒店可要求客人付款14、如要换住客时间或更换房间，请通知前台服务员15、请勿在房间里或家具上随意涂抹或安装其它设备16、请勿随意移动客房内家具，若需要请与楼层服务台联系17、对严重反酒店规定，经劝阻不听者，酒店有权取消其住房资格18、入店信息已与当地公安部门联网Guest Information1, accommodation must be registered, registration, please take the initiative to produce a passport to prove identity cards, Home Visit identity cards2, Do not use self-heaters, cooking and ironing tools3,入店not to bring the following items:A, cats, dogs and other small animalsB, irritating, strange smell goodsC, a large number of personal itemsD, flammable, explosive and volatile itemsE, other guests on the safety implications of the items4, no sex, prostitution, drug abuse, drug assault and other criminal activities rogue5, as the guests as a result of negligence, the hotel lost or missing items should be requested compensation (with compensation price list)6, without a hotel to allow, in addition to hotel facilities, food, lodging, and drink can not be transferred outside for other purposes7, a public hall in the hotel do not distribute, display ads8, not on private supplies hotel public halls9，The hotel does not provide valuables insurance services, the specific circumstances can be in the general service desk information about, for storing items lost, the hotel will not be responsible for 10, please leave the room when the door lock11, hotel guests to sign the bill after the consumer when receivable staff to produce a room key card and accommodation12, room after 23:00, please do not entertain visitors13, such as the provisions of the guests more than the date of payment or the amount of actual consumption in excess of the deposit, the hotel guests can request for payment14, such as changing the time or the replacement of guest room, please notify the front desk attendant15, not in the room or furniture can smear or other equipment installed16, Do not move the room with furniture, if necessary