已阅读5页,还剩11页未读, 继续免费阅读
版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
1、Showing interest/surpriseReally?Im surprised to hear that.Do you? /Did you? /Have you?2 Asking follow-up questionsWhat did you think of?When are you going to?How do you feel about?3 Using the speakers words in a follow-up questionSo the meetings been postponed until next March.Next March?4.Letting of invitationThe following phrases are useful for formal written invitations.5 Inviting/OfferingWe should like to invite youWe should be very pleased if you couldWe would be delighted if you could6 ThankingThank you (very much) for your (kind) invitation toIt was very kind of you to invite me toI was delighted to receive your invitation to7 AcceptingI would be very pleased to I should be delighted to8 DecliningUnfortunately, due to I am unable to9.Describing duties and responsibilitiesThe following phrases are used for talking about responsibilities.My job is toIm responsible forMy job involvesIn this job you have to9.Report writingThe following phrases are useful when writing reports. IntroductionThe aim/purpose of this report is toThis report sets out toThis report aims to10 ConclusionIt was decided/agreed/felt thatNo conclusions were reached regardingIt was concluded that11 RecommendationsWe would recommend thatIt is suggested thatIt is proposed that12 Asking for informationWe can ask for information using a fixed phrase followed by a noun.Id like to know about availability.What about?Can you tell me about?13 Checking informationWe can use the following phrases for checking information.Sorry, I didnt get that. Could you say that again?Sorry, did you say?14.SuggestingThe following phrases are useful when we make suggestions.LetsWhy dont we?How/what about?I think we shouldPerhaps we couldCouldnt we?If wewe could/should15.Making presentationsThe following phrases are used when making presentations.16 Referring to visualsIf youd like to look at the screen, youll seeAs you can see17.Expressing hindsightWe can talk about past mistakes in the following ways.With hindsight, we should have/could haveWhat we should have/could have done isIf wed, we wouldnt have18.Suggesting times and datesHow about/What about the following week?Shall we say 14 February?19.Asking for suggestingWhen would suit you?Did you have a time/place in mind?20.Saying we are unavailableIm afraid Im busy then.Im sorry but I cant make it then.21.Complaining about poor performanceIm calling/phoning/writing to complain aboutTheres some sort of delay/hold-up/problem.There seems to be a problem withThings are in a mess.Something has gone wrong somewhere.There seems to be a problem in the system.Id like to make a formal complaint.Whats going on?Can you tell me whats happening?Whos in charge of this?Could you look into this?22.Responding to complaintsIll look into this and get back to you.My colleague Mr./Ms X deals with this. Ill get him/her to call you back.Im afraid theres been a problem withIm sorry about this. Weve changed our procedures so it wont happen again.We apologise for the mistake. It wont happen again.Our apologies for the mix-up. Weve sorted things out now.Weve looked into your complaint and it seems to be justified. Can we offer you some sort of compensation?23.Here are some ways of talking about where something is:Is the golf course far from Khania?Is the Athena Hotel a long way from the golf course?Where exactly is the hotel Located/situated?Where is the hotel in relation to the golf course?Which is the most convenient hotel for the course?The khania Palace Hotel is in Ayios Marina, not far from the center of the town.The Athena is in the middle of Khania, right on the port.The Apollo is in a place called Kolimval, about 25 km west of the golf course.The Helena is (right) opposite the entrance to the golf course.This hotel is very convenient for the course. In fact, its right next door.24.Prepare the listener for the messageThis is Frank Larsen from Scandinavian Conferences.Its 9.30 on Wednesday morning.Im ringing about the sales report.25.Make requests simple and politeCould you send me the report, please?Could you please call me back?26.Give clear contact informationIm in Helsinki until Friday.My telephone number is 346 766.27.Talking messagesThe following phrases are useful for taking messages.11.Offering helpIm afraid shes not here today. Can I help you?Im afraid hes visiting a client. Can I take a message?28.Asking for informationCould I ask whos calling, please?Could you give me your fax number, please?29.Checking informationCould you spell that, please?So, thats 27 November.30.Promising actionIll give her the message as soon as shes back.Ill ask her to call you as soon as possible1.The following phrases are used when youre on the phone.Hello, Id like to speak to MrHello, this is Misscalling fromIs Msavailable, please? My names2.Speaking.Im afraid hes in a meeting/not in the office/still at lunch/not available just now. Is there anything I can do for you?Hold on a moment, please.Ill just find out if shes back yet/in the other office/available.Ill put you through to MissIll ask her to call you back as soon as shes free.Whats your extension number/fax number?Could you ask her to call me back, please? My number isCould you give him a message, please?What time do you expect her back?Ill call again later today.Thanks very much for your help.3.RequestingId like you to, please.Could you ask to for me?Do you think you could?Would you mind-ing?4.Sure.Certainly.I wont be able to, becauseIm sorry butIm afraid thats not possible, because5.Offering to helpCan I give you a hand?Would you like a hand with?Shall I?Would you like me to?If you need any help, just let me know.Yes, please. Thanks a lot.No, thanks, I think I can manage.Thats very kind of you, butI think Id prefer to do that myself because6.Asking permissionMay I?Do you mind if I?Could I?Is it all right if I?Do you think I could?Sure, go ahead.By all means.No, Im afraid you cant, becauseIm sorry butAgreeing and disagreeing7.If you want to agree with someone you can say:Thats exactly what I think.Thats a good point.Quite right, I couldnt agree more.Thats just what I was thinking.I agree entirely.Yes, Im all in favour of that.8.Its often considered rude or aggressive to say Youre wrong or I dont agree with you. Its more polite to disagree with someone by saying.I see what you mean, butI dont think its such a good ideaThats true, but on the other handI dont quite agree becauseMaybe, but dont you think?9.If you require some information you can say:Could you tell me if/when/how much/why?I wonder if you could tell me?Id like to knowId like some information about10.When someone given you some information you can say comment or reply:Oh, I see.Thats interesting.Thanks for letting me know.11.If someone asks you for information you can reply:As far as I know, Well, (in confidence,) I can tell you thatIm afraid I dont know.Ive no idea, Im afraid.I dont have that information available just now. Can I call you back?Im not sure. Ill have to find out. Can I let you know tomorrow?Im afraid I cant tell you that. Its confidential.12.If you want to give someone some information you can say:Id like you to know thatI think you should know thatDid you know that?1)Mature, dynamic and honest思想成熟、精明能干、为人诚实。2)Ability to work independently, mature and resourceful. 能够独立工作、思想成熟、应变能力强。3)A person with ability plus flexibility. 有能力及适应力强的人。4)A stable personality and high sense of responsibility. 个性稳重、具高度责任感。5)Bright, aggressive applicants. 反应快、有进取心的应聘者。6)Ambitious attitude essential. 有雄心壮志。7)Initiative, independent and good communication skill. 积极主动、独立工作能力强,并有良好的交际技能。8)Willing to work under pressure with leadership quality. 愿意在压力下工作,并具领导素质。9)Willing to assume responsibilities勇于挑重担。10)Mature, self-motivated and strong interpersonal skills. 思想成熟、上进心强,并具极丰富的人际关系技巧。11)Energetic, fashion-minded person. 精力旺盛、思想新潮。12)With a pleasant mature attitude. 开朗成熟。13)Strong determination to succeed有获得成功的坚定决心。14)Ability to work well with others. 能够同他人一道很好地工作。15)Highly-motivated and reliable person with excellent health and pleasant personality. 上进心强又可靠者,并且身体健康、性格开朗。16)The ability to initiate and operate independently. 有创业能力,并能独立地从业。17)Ability to work independently while possessing a g
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 数控钻工安全理论模拟考核试卷含答案
- 农药生产工岗前质量控制考核试卷含答案
- 轨道作业车司机岗中心理健康考核试卷含答案
- 2026年医院妇幼保健医院人事管理工作制度【新】
- 垂直运输机械设备管理制度
- 2025年工会知识竞赛培训试题及答案
- 危险源识别及环境因素培训试题及答案
- 焦虑心理护理查房
- 轻质混凝土施工工艺
- 烧结瓦屋面施工工艺
- 2026年吉林省中考英语真题(含答案)
- 2026盐城市国企招聘考试真题及答案
- 2026广西-东盟食品检验检测中心招聘编制外食品安全检查员22人笔试备考试题及答案详解
- (2026版)医疗质量安全(不良)事件报告制度及流程、处置规范、报告表
- GA/T 2379-2026城市道路非机动车交通组织规范
- 2026秋人教版(新教材)小学数学五年级上册(全册)教学设计(附目录p273)
- 中国创伤失血性休克急诊诊疗指南(2025 版)
- 栏杆监理实施细则
- 第25章 一元二次方程数学活动 教学设计
- 冷链药品收货验收作业指导书
- 《中华人民共和国生态环境法典》专题全解读课件
评论
0/150
提交评论