09旅管其中考试口语复习材料三年级上.doc

Oral part Sample:1A: Hello, Id like to reserve a hotel room.B: That should be no problem. May I have your full name, please?A: My name is John Sandals.B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir?A: Im planning to visit New York from Friday, April 14 until Monday, April 17.B: Our room rates recently went up. Is that okay with you, Mr. Sandals?A: How much per night are we talking about?B: Each night will be $308.A: That price is perfectly acceptable.B: Wonderful! Do you prefer a smoking or nonsmoking room?A: Nonsmoking, please.B: Next question: Is a queen-size bed okay?A: That sounds fine.B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.A: Certainly. My phone number is 626-555-1739.B: Thank you, Mr. Sandals. We look forward to seeing you in New York!Sample 2:A: Hi there, I want to reserve a hotel room.B: No problem at all. Could I have your full name, please?A: Sure, John Sandals.B: Hi, Mr. Sandals. Im Michelle, at your service. When do you need the room?A: My plans are to be there April 14th to the 17th.B: We have new room rates, sir. Will that be acceptable to you?A: Well, it depends on the price, of course. What is it?B: Its $308 a night.A: I have no problem with that.B: Great! Would you prefer smoking or nonsmoking?A: Definitely nonsmoking. I cant handle that smell.B: Nonsmoking. Now, is a queen-size bed okay?A: No problem.B: Great, Mr. Sandals. Your reservation is confirmed. Now all I need is your phone number.A: Of course! Its area code 626-555-1739.B: Thank you so much, Mr. Sandals. We look forward to seeing you!Sample 3:A: Hello. I need to reserve a room.B: Not a problem. May I have your name, please?A: Of course. Im John Sandals.B: Hi, sir. My name is Michelle. Could you tell me when you need the room?A: Right now. I plan to be there in April from the 14th to the 17th.B: Perhaps you didnt know that we have new room rates. Do you find that acceptable, sir?A: Maybe. How much is a room?B: The price per night is $308.A: That sounds fine to me.B: Fantastic! Would you like a smoking or nonsmoking room?A: I hate cigarettes! Nonsmoking.B: Thatll be nonsmoking. Now, do you approve of a single queen-size bed?A: Thatll be no problem.B: Im happy to hear that, sir. Your reservation is all set except for your phone number.A: Sure! My number is 626-555-1739.B: 626-555-1739. Thank you for doing business with us, Mr. Sandals.Sample 4Part1:A: My wife is sick, so I have to cancel a reservation I made.B: If youll just give me your name, phone, and date of visit, I can cancel your reservation.A: Im Rudy Randolph at 818-555-1234, April ninth to the fifteenth.B: Mr. Randolph. Okay, one second, sir, and there you go. Your reservation is now cancelled.A: I wish everything in life was so simple. Thank you.B: Not a problem, sir. Please remember us in the future.Part 2:A: Can I leave a parcel with you for one of my friends to pick up later?B: I just need your name and your friends name. Also, tell me when he is coming by.A: How about if I write all that on the package and then bring it down to you?B: Perfect. Thank you for doing thatSample 5Part1:A: I have a reservation. My name is John Sandals.B: May I see your ID, please, Mr. Sandals?A: Certainly. Here it is.B: Thank you. Do you have a credit card, Mr. Sandals?A: Yes, I do. Do you accept American Express?B: Sorry, sir, just VISA or MasterCard.A: Okay. Heres my VISA card.B: Okay. Youre in room 507. Its a single queen-size bed, spacious, and nonsmoking. Is that suitable?A: Yes, it sounds like everything I expected.B: Heres your key, sir. If you need anything, just dial 0 on your room phone.Part2:A: Can I order something from the kitchen?B: Just tell me what youd like, please.A: A bottle of champagne, lobster tail, and filet mignon, medium rare would hit the spot.B: I hate to tell you this, but we have no more filet mignon. May I suggest the porterhouse instead?A: Sure! Right now, I would even eat hamburger!B: Have you ever tried chocolate-covered strawberries with champagne?A: Thank you, but I just finished eating some chocolate-covered cherries.B: Thatll be a bottle of champagne, lobster tail, and porterhouse, all charged to your amenities account.A: Not a problem.B: Please call if you have any other requests. Your food will be delivered promptly.Sample 6a:Good morning.Hilton Hotel. May I help you?b:Good morning.Have you got any vacancies for the nights of 12th and 13th.Id like to make a reservation for the two nightsa:All right .Single or double-room?B:Double-room please.a:Yes.we have a double -room available.b:Is that with or without bath?a:Its a room with shower and toilet ,sir.b:That sounds fine. Is there an air conditioner?a:Yes,but of course.b:How much will it be for one night?a:Let me see.A double-room $800 per night.b:Does that include breakfast?a:Yes.that includes a continental breakfast and a morning newspaper.b:Do you accept VISA?a:Yes, we do, what time will yo be arriving?b:I should be there aroud 5:30 p.m on the 12th.a:Ok, sir ,Could I take your name and contact number, please?b:Yes,Its John Smith.Its New York 456-122a:Could you spell that, please?b:J-o-h-s-m-i-t-h.a:John Smith. double-room with bath and air conditioner for the nights of 12th and 13th.b:Thats right.Thank you.a:Thank you sir. Good-bye.问题部分：1、 What are the three mainstays for tourism?2、 What standards are adopted in the classification of hotels?3、 How hotels are usually classified? (6 classes)4、 Which three interests do western hotels stress?5、 Which service is becoming popular now in western hotels while which service are Chinese hotels promoting?6、 Which three methods are western hotels seeking for harmony between work and people?答案：1、hotels travel agency transportation 2、hotels are classified in accordance with the normally accepted gauges, including guests, resource, location, scale and service standards etc.3、hotels are classified in accordance with the normally accepted gauges, including guests, resource, location, scale and service standards etc. Currently, hotels are put into six classes, namely, commercial hotel, long-term hot