tl900030[第四章 质量管理体系]_v1.doc

莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈膃莇蒇螇莆薃袅螆肅蒆螁螆膈蚁蚇螅芀蒄薃螄莂芇袂螃肂蒂螈袂膄芅蚄袁芇蒁薀袀肆芃薆袀膈蕿袄衿芁莂螀袈莃薇蚆袇肃莀薂羆膅薅蒈羅芇莈螇羄羇薄蚃羄腿莇虿羃节蚂薅羂莄蒅袄羁肄芈螀羀膆蒃蚅聿芈芆薁肈羈蒁蒇肈肀芄螆肇节蒀螂肆莅莃蚈肅肄薈薄肄膇莁袃肃艿薆蝿膂莁荿蚅膂肁薅薁螈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Section 4 Quality management system第四章 质量管理体系4.1 General requirements一般要求4.2 Documentation requirements文件要求4.2.1 General总则4.2.2 Quality manual质量手册4.2.3 Control of documents文件控制4.2.3.C.1 Control of Customer-Supplied Documents and Data The organization shall establish and maintain a documented procedure(s) to control all customer-supplied documents and data (e.g., network architecture, topology, capacity, installation termination assignments, and database) if these documents and data influence the design, verification, validation, inspection and testing, or servicing the product.客户提供文件及数据控制 组织将建立并且维护文件化程序以控制所有客户提供的文件和数据（例如，网络体系结构，布局，容量，安装结束任务及数据库）如果这些文件和数据影响设计，验证，确认，检查及测试，或服务于产品。4.2.4 Control of records记录控制Section 5 Management responsibility第五章管理职责5.1 Management commitment管理承诺5.2 Customer focus 以顾客为关注焦点5.2.C.1 Customer Relationship Development Top management shall demonstrate active involvementin establishing and maintaining mutually-beneficial relationships between the organization and itscustomers. 4发展顾客关系最高管理者应积极参与建立并维护组织与顾客之间的相互受益的关系。5.2.C.2 Customer Communication Procedures The organization shall establish and maintain adocumented procedure(s) for communicating with selected customers. The documented procedure(s) shall include:顾客沟通程序组织应建立并维护文件化的程序以确保与特定顾客之间的沟通。该程序文件应包括：a) a strategy and criteria for customer selection,选择顾客的策略及标准b) a method for the organization and its customers to share joint expectations and improve the quality of products, and组织和顾客共同参与策划及提高产品质量的方法，和c) a joint review with the customer at defined intervals covering the status of shared expectations and including a method to track the resolution of issues. 4会同顾客安既定的时间间隔评审期望目标的状况，并且应有可以追踪决定流转的方法。5.2.C.2-NOTE 1: It is recognized that it is not possible for an organization to provide the same level of communication with all its customers. The level provided may depend on the amount of business with the customer, the history of problems, customer expectations, and other factors (see Appendix F, “Guidance for Communication with Customers”).注解1：众所周知，组织不可能对所有顾客提供同样级别的沟通。所提供的级别应依据与顾客的生意数量、历史问题、顾客期望值，以及其它因素（参见附录F，“顾客沟通指导”）5.3 Quality policy质量方针5.4 Planning策划5.4.1 Quality objectives质量目标5.4.1.C.1 Quality Objectives Objectives for quality shall include targets for the TL 9000 measurements defined in the TL 9000 Quality Management System Measurements Handbook.质量目标质量目标应包括在TL9000 质量管理体系计算手册中为TL9000定义的对象。5.4.2 Quality management system planning质量管理体系策划5.4.2.C.1 Long- and Short-Term Quality Planning The organizations quality planning activities shall include long- and short-term plans with goals for improving quality and customer satisfaction.长期和短期质量策划组织的质量策划行为应包括以提高质量和顾客满意度为目标的长期策划和短期策划。Performance to these goals shall be monitored and reported. These plans shall address:实现这些目标需要监控和汇报。这些策划应注明：a) cycle time, 循环时间b) customer service, 顾客服务c) training, 培训d) cost, 成本e) delivery commitments, and 交货承诺，等f) product reliability. 产品可靠性5.4.2.C.1-NOTE 1: Top Management should demonstrate their active involvement in long- and short-term quality planning.注解1：最高管理者应积极参与到长期和短期质量策划中。5.4.2.C.2 Customer Input The organization shall implement methods for soliciting and considering customer input for quality planning activities. The organization should establish joint quality improvement programs with customers. 4顾客输入 组织应将顾客输入纳入质量策划中。组织应会同顾客建立质量改进程序。5.4.2.C.3 Supplier Input The organization shall implement methods for soliciting and using supplier input for quality planning activities. 4供应商输入组织应将供应商输入纳入质量策划中。5.5 Responsibility, authority and communication职责、权限与沟通5.5.1 Responsibility and authority职责和权限5.5.2 Management representative管理者代表5.5.3 Internal communication内部沟通5.5.3.C.1 Organization Performance Feedback The organization shall inform employees of its quality performance and the level of customer satisfaction. 4组织成绩反馈组织应通知其员工关于质量成绩以及顾客满意程度。5.6 Management review管理评审5.6.1 General总则5.6.2 Review input评审输入5.6.3 Review output评审输出Section 6 Resource management第六章 资源管理6.1 Provision of resources资源提供6.2 Human resources人力资源6.2.1 General 总则6.2.2 Competence, awareness and training能力、意识和培训6.2.2.C.1 Internal Course Development When the organization develops internal training courses, it shall establish and maintain a process for planning, developing, and implementing these courses. 4内部课程开展当组织开展内部培训课程时应当建立并维护一个程序以确保课程的计划、开展及实现。46.2.2.C.2 Quality Improvement Concepts Those employees that have a direct impact on the quality of the product, including top management, shall be trained in the fundamental concepts of continual improvement, problem solving, and customer satisfaction. 4质量改进观念包括最高管理者在内的所有对产品质量有直接影响的员工应当接受持续改进、解决问题及顾客满意等基本观念的培训。46.2.2.C.3 Training Requirements and Awareness Training requirements shall be defined for all positions that have a direct impact on the quality of products. Employees shall be made aware of training opportunities. 4培训需求和意识培训需求应针对所有对产品质量有直接影响的职位。员工应该知晓培训的机会。6.2.2.C.4 ESD Training All employees with functions that involve any handling, storage, packaging,preservation, or delivery of ESD-sensitive products shall receive training in electrostatic discharge (ESD) protection prior to performing their jobs.ESD 培训所有包括操作、仓储、包装、保存及运输ESD敏感产品的员工都应接受静电放电培训，以确保他们开展工作。6.2.2.C.5 Advanced Quality Training The organization shall offer appropriate levels of advanced quality training. Examples of advanced quality training may include statistical techniques, process capability, statistical sampling, data collection and analysis, problem identification, problem analysis, and corrective and preventive action. 5高级质量培训组织应体统适当更高层次的质量培训。高级质量培训可以包括统计技术、过程能力、统计取样、数据收集及分析、问题判断、问题分析积极纠正预防措施等。56.2.2.C.6 Training Content Where the potential for hazardous conditions exists, training content shouldinclude the following:培训内容有潜在危险的地方，培训内容应包括：a) task execution, 作业执行b) personal safety, 个人安全c) awareness of hazardous environment, and 危险意识，等d) equipment protection. 设备保护6.2.2.HV.1 Operator Qualification The organization shall establish operator qualification andrequalification requirements for all applicable processes. These requirements, at a minimum, shall address employee education, experience, training, and demonstrated skills. The organization shall communicate this information to all affected employees. 4HV.1 操作员资格组织应当为所有必要过程建立操作员资格及要求条件。这些要求应注明员工教育背景、工作经历、培训及技能。组织应将该信息通知所有相关职工。6.3 Infrastructure基础设施6.4 Work environment工作环境6.4.C.1 Work Areas Areas used for handling, storage, and packaging of products shall be clean, safe, and organized to ensure that they do not adversely affect quality or personnel performance. 56.4.C.1 工作区用于操作、储存及包装产品的区域应保持干净、安全并且有序，以确保不会对质量或个人造成负面影响。Section 7 Product realization第七章 产品实现7.1 Planning of product realization 产品实现的策划7.1.C.1 Life Cycle Model The organization shall establish and maintain an integrated set of guidelines that covers the life cycle of its products. This framework shall contain, as appropriate, the processes, activities, and tasks involved in the concept, definition, development, production, operation, maintenance, and (if required) disposal of products, spanning the life of the products. 10生命循环模式组织应当建立并维护一套覆盖产品生命循环的完整的指导手册。该框架应尽可能包括国过程、功能、以及观念、定义、发展、产品、操作、维护，以及产品的处理（如果必要），跨度产品的生命周期。7.1.C.2 New Product Introduction The organization shall establish and maintain a documented procedure(s) for introducing new products for General Availability.新产品介绍组织应建立并维护一套文件化的程序用以介绍新产品的一般性能。7.1.C.2-NOTE 1: The new product introduction program should include provisions for such programs as: quality and reliability prediction studies, pilot production, demand and capacity studies, sales and service personnel training, and new product post-introduction evaluations.注解1新产品介绍程序应包括以下程序：质量及可靠性预测计划，试制产品，需求及产量计划，销售及服务人员培训，新产品定位估计。7.1.C.3 Disaster Recovery The organization shall establish and maintain methods for disasterrecovery to ensure the organizations ability to recreate and service the product throughout its life cycle. 10事故处理组织应建立并维护事故处理的方法以确保组织有能力在生命周期内进行维修和服务。7.1.C.4 End of Life Planning The organization shall establish and maintain a documentedprocedure(s) for the discontinuance of manufacturing and/or support of a product by the operation and service organizations. The documented procedure(s) should include:最终策划组织应为保质期和服务组织终止生产或支持产品建立并维护一套文件化的程序。该程序文件应包括：a) cessation of full or partial support after a certain period of time, 一定时间后停止全部或部分支持，b) archiving product documentation and software, 保存产品文档及软件，c) responsibility for any future residual support issue