商务职场英语Unit1听力文本及练习.ppt

HRManager Yourresumeisaveryimportantdocumentandwithyourapplicationandcoverletterit stheemployer sfirstintroductiontoyou andthemeasureofyoursuitabilityforthejob Rememberthatemployersreceivealotofapplications soyouhavetomakeallyourdocumentsasreadableandasuser friendlyaspossible Thelayoutofyourresumeshouldbeinasimplefont 11or12pointinTimesNewRomanorArialscript Yourcontactdetailsshouldbeup to dateandthee mailaddressseriousandnottoomuchofanattention grabber Wegenerallyadvisepeoplenottoincludeageandmaritalstatusbecausesomepeopleobjecttobeingaskedthesequestions Likewise youdon thavetoincludeinformationaboutyourreligionthoughsometimesthisquestionmayappearontheapplicationform It sadvisabletoincludeallinformationabout yourworkexperience includingtemporaryandpart timejobssincethiswillgivetheemployersomeinsightintoyourbackgroundindealingwithcustomersandworkingaspartofateam Ofcourse giveallrelevantinformationaboutyoureducationandincludedetailsonyourinvolvementinsportsandvolunteerwork too becausethisshowsyourpersonality Ofcourse youshouldreadthejobadcarefullyandfollowtheinstructionsgiventhere Makesurethatyougetapprovalfromyourreferencesbeforeincludingtheirnamesonyourresume Anyquestions Manager Jane whatwasyouroverallimpressionoftheapplicants Jane Iwasimpressedwithboth butforverydifferentreasons Manager Yes Iagree Applicant1hasquitealotofexperience overall20years butisalittleshortinacademicqualifications Jane Yes that struewhereasApplicant2hasanM A inHR andaveryrecentone aswellasaGeneralBusinessdegree It sveryimportanttohaveup to datetheoreticalknowledge Manager You rerightaboutthat butontheexperiencesidedon tyouthinkshe salittleweak Jane Ofcourse butshe sworkedatthatmortgagecompany whichhasgivenhersomeexperienceonthefinancialsideofthingswhereasApplicant1hashadmoreexperience butinmoregeneralsituations Manager True butlookatthewiderangeofresponsibilitieshe shadinveryimportantHRareasatmanagementlevels Jane Butwe relookingforsomeonewho sateamplayerandthat sprobablyeasierforapersonwho snewintheworkplace Iwonderabouttheflexibilityofapersonwho sbeeninmanagementforsolong Manager Let sinvitethembothforaninterviewandkeepthesequestionsinmindaswe reinterviewing Jane Goodplan I llcallthemandmakearrangements 1 Hi there How reyoudoin today 2 Guys wereallyneedtostayintouch 3 Itisimportantthatmanagerscommunicatewitheachother 4 I vebeenfeelingabitundertheweatherrecently 5 Greatwork everybody Keepitup 6 We refacingtoughcompetition sowehavetostayfocused Lesson5Sendingitalloff a Readthestatementsand inpairs discussbusinesssituationsinwhichthesestatementswouldbeappropriateorinappropriate Readtheexcerptsfromtwocoverletterswrittenbyapplicantsforajobasafinancialassistant Considertheregisteroftheexcerptsandbesideeachonewriteformalorinformal b 1 Anyway youcansendmeane mailattheaboveaddress Orcallanytime 2 Ienclosemyresumeandacompletedapplicationform 3 IwishtoapplyforthepositionofFinancialAssistantadvertisedrecently Ref 23456 4 Doyouwantmetosendaresume Ihaven tpreparedoneyet butIguessitshouldn ttakemetoolong 5 So canIcomeoverandseeyouthisweek Yousee I dliketogetthingstogetherassoonasIcan 6 SinceIgraduated Ihavebeenworkingwithasmallfirmthatarrangeshomeloans 7 TothepositionofFinancialAssistant Iwouldbringup to dateknowledgeofcomputerprogramsusedinfinancialanalysis 8 IreceivedadiplomainfinanceacoupleofyearsagoandrightnowI mworkingforafriend sbusiness Inpairs discussyouranswersandmakenotesofthefeaturesoftheinformalexcerptsthatmaketheminappropriateforacoverletter c 1 Anyway youcansendmeane mailattheaboveaddress Orcallanytime 2 Ienclosemyresumeandacompletedapplicationform 3 IwishtoapplyforthepositionofFinancialAssistantadvertisedrecently Ref 23456 4 Doyouwantmetosendaresume Ihaven tpreparedoneyet butIguessitshouldn ttakemetoolong 5 So canIcomeoverandseeyouthisweek Yousee I dliketogetthingstogetherassoonasIcan 6 SinceIgraduated Ihavebeenworkingwithasmallfirmthatarrangeshomeloans 7 TothepositionofFinancialAssistant Iwouldbringup to dateknowledgeofcomputerprogramsusedinfinancialanalysis 8 IreceivedadiplomainfinanceacoupleofyearsagoandrightnowI mworkingforafriend sbusiness informal formal formal informal informal formal formal informal Key Readthesentencesandthinkaboutthefunctionoftheunderlinedlinkingwords Beloweachsentence writethecorrectlanguagefunctionfromthebox d Key 1 IalsoenjoyworkingwithpeopleandIwouldbringenergyandenthusiasmtotheposition 2 SinceIgraduated Ihavebeenworkingwithasmallfirmthatarrangeshomeloans 3 ThoughIamarecentgraduate Ihavealreadyhadsomeexperienceworkinginfinance 4 Ihaveneverworkedforalargecompanyandsothiswouldprovideanewchallengeforme showatimerelationshipprovideareasonofferadditionalinformationcontrasttwoideas offeradditionalinformation showatimerelationship contrasttwoideas provideareason Listentoateachertalkingtohisstudentsaboute mailetiquette Readthesentencesandcheck thecorrectboxforeachone e Script Key Youhavejustreceivedthefollowinge mail Inyournotebook writeane mailreplytoRogerDavisconfirmingthedateandtimeofyourinterview f John CanIsendane mailinsteadofacoverletterwithmyapplication Teacher Yes ofcourse ifane mailaddressisincludedinthead Martha Iknowweusee mailallthetimeandchattoeachother butcanIuseitinthesamewayforbusinesscommunication Teacher No definitelynot Therearecertainrulesyouhavetofollow wecallite mailetiquetteandit simportantthatyoufollowalltheseconventions Martha Sometimeswedon tuseanopeninggreetinginoure mails IsthatOKforbusinesse mail Teacher Youshouldalwaysopenwithagreetingandendwithafinalsalutation Whenyoudon tknowtheperson usethesameopeningasyouwouldforaletter thatis Dearsoandso Makesureyouaddyoursignatureattheend Ifyou resendingane mailtoacolleagueorfriendyoucanjustusetheperson sname John Whataboutlength Idon tlikereadingfromthecomputerscreenandIhateitwhenIgetalonge mail Teacher Ithinkmostofusfeellikeyou John It sgoodtosticktoonepage nomorethanaletter sizedpageifprintedout Youshoulduseparagraphsaswell Whenyoulookatthecoverletteryouseeit sdividedintoparagraphs youshoulddothesameonthee mail John CanIdependonthecomputertodothespell checkandgrammar check Teacher No notreallybecause asyouknow thatfeatureisnotalwaysavailableonthee mailprogramsomakesureyoucheckandeditityourself Rememberalsothatit sOKtoaddgimmickythingslikesmileyfaceswhene mailingfriendsandfamily butneverinabusinesse mail Lesson6Finally it stimefortheinterview a Inpairs discussthequestions 1 Whenwasthelasttimeyouattendedaninterviewandwhatwasitfor 2 Howdidyoufeelbefore during andaftertheinterview 3 Howwell orotherwise didtheinterviewgo Combinethewordsorphrasesintheboxwitheithermakeordoandwritephrasesinyournotebook b progressacourseagoodimpressionajobaprofitanexercisemoneyafavorbusinesssomeonefeelnervousyourbestyourhomework e g doacomputercourse makeadecision makeprogressmakeagoodimpressionmakeaprofitmakemoneymakesomeonefeelnervous doacoursedoajobdoanexercisedoafavordobusinessdoyourbestdoyourhomework Key Completethefollowingsentenceswithacorrectformofmakeordo c 1 Sarahrealizedshe amistakewhenshesawherfriend sface 2 Tom hisbestbuthedidn tgetpastthefinalinterview 3 Therearesomanygoodcandidatesforthejobthatit shard adecision 4 Thankyouverymuch Ithasbeenapleasure businesswithyou 5 Wearegoingtohavetoworkveryhardifwewant aprofit 6 AlthoughTerryisaverygoodstudent shehates exams hadmade did tomake doing tomake doing Key make do Listentosomeadviceaboutinterviewsandcheck theappropriateboxes d Script Key Completethefollowinginterviewwithappropriatequestions e 1 Q A IgraduatedfromcollegeinSeptember2005 2 Q A Yes Ihavehadsomeworkexperience IworkedforfourmonthswithBrownandCo intheirFinanceDepartment 3 Q A IhaveheardalotaboutyourcompanyandfeelthatIcouldlearnalotifIworkedhere 4 Q A Ienjoyworkingwithpeople Inmylastposition Iworkedonaprojectwithfourotheryoungpeopleandwesharedtheresponsibilitieswell Whendidyougraduatefromcollege Haveyouhadanyworkexperience Whatappealstoyouaboutworkinginourcompany Whatareyourparticularstrengths Key 5 Q A IwouldliketogainsomeexperienceandthengoontodoanMBA 6 Q A IspeakSpanishandalittleFrench IamalsoquitecompetentwithMicrosoftOfficeandIplantotakesomespecialcomputercoursesforfinance 7 Q A Well IhavebeentoldthatIamquitefussyaboutdetails butIthinkitisveryimportanttobeaccurate especiallyinmattersofaccountingandfinance Whatareyourfutureplans Key Whatareyourparticularlanguageandcomputerskills Whatdoyouseeasyourweaknesses Inpairs discusstheinterviewee sanswersandmakesuggestionswithregardtohow ifatall theycouldbeimproved f Havingmadeanyrelevantchanges practicetheinterviewinpairs g Listentoshortexcerptsfromthreeinterviewsandthendiscussthefollowingquestionsinpairsorsmallgroups h Chooseoneoftheintervieweeswho inyouropinion didnotperformwell Inpairs role playaconversationinwhichyougivethatpersonsomeadviceonhowtohandleinterviews i 1 Howwellpreparediseachintervieweeforhis herinterview 2 Howwouldyoudescribetheemotionalstateofeachinterviewee 3 Whatcommentswouldyoumakeaboutthequalityoftheinterviewer squestions 4 Whatcommentswouldyoumakeaboutthetoneandformalityoftheinterviews Script Speaker Knowinghowtoprepareandbehaveisoneofthekeystoasuccessfulinterview Firstimpressionsarebasedonappearance soitisveryimportanttopayattentiontohowyoudress Wearclothesthatarefashionable butappropriateandnevershowupforaninterviewinflashyloudclothing Thisgivesaverypoorimpressionandpossiblycausesinterviewersnottotakeyouseriously Remember beforeyougototheinterview doyourhomeworkandfindoutallyoucanaboutthecompany Thenwhenyougoinsideyoucanrelaxandbenatural Waitfortheinterviewertoinviteyoutositdownandbeformalandpoliteinyouropeninggreeting Neversayanythingnegativeaboutapastemployerevenifyouhavehadunpleasantexperiencesinyourlastjob Don tbeafraidtokeepeyecontactwithyourinterviewersandtrytoavoidgivingshortanswerstoquestions Youcandirecttheflowoftheinterviewbydevelopingyouranswers Interview1Interviewer HaveyoucheckedoutourcompanyontheNet Interviewee Yeah there salotofstuffoutthere Interviewer Wereyouimpressedwithwhatyouread Interviewee Yep soundsprettygood Interviewer Areyouinterestedinworkingforus Interviewee Yeah Ithinkso Interview2Interviewer Whatappealstoyouaboutworkingforacompanylikeours Interviewee Well fromwhatIhaveresearchedIthinkworkingwithyourcompanywouldbeverychallengingandwouldalsogivemetheopportunitytolearnandinteractwithexpertsinmyfield Interviewer Whatkindofasset财富doyoufeelyouwouldbetothecompany Interviewee WellapartfromthequalificationsandexperiencethatIhave IalsofeelthatIamahighlymotivatedpersonwhoiscapableofworkinginateamoralone Interview3Interviewer So you reinterestedinjoiningourcompany Interviewee Yes that sright Interviewer Doyouknowanyonewhoworksinthecompanyatthemoment Interviewee Yes Ihaveacoupleoffriendswhoareworkinghere Interviewer Andwhathavetheytoldyouaboutthecompany Interviewee Thatyouareallveryniceandhelpful Unit1 TeamProject PreparearecruitmentdossierYouworkinthecareeradvicecenterofauniversity Itisyourjobtoadvisestudentsaboutcareerchoicesandtoprovideinformationaboutemploymentopportunities Task Withyourteam 1 Selectamedium tolarge sizedcompanyinyourtown city 2 Consultthecompany scorporatewebsiteforgeneral backgroundinformation 3 ContacttheHumanResourcesdepartmentofthecompany 4 Askforcopiesofanyjobadvertisementsthattheyhavepostedrecently 5 Askforinformationabouttheprocessinvolvedinhiringnewemployees 6 Gatherinformationonselectionproceduresandtheshort listingofcandidates 7 Presentyourfindingstotherestoftheclass Jake Hi Mrs Madison Howisyourdaygoing Doyouhaveafewminutestotalk Mrs Madison What syourproblem I mrushingofftopickupmykidfromhisdaycare Paula Well we rehavingabitoftrouble Wedon tknowhowtofindsomeworkforthesummer Doyouhaveanyideas Unit1 Review RewritetheconversationbetweentheschoolcounselorandJakeandPaulainmoreformalandpolitelanguage A Goodmorning Mrs Madison Howareyou Couldwespeaktoyouforafewminutes Whatdoyouwanttotalkabout I minratherahurryasI mjustabouttoleave Well we rehavingsomedifficultybecausewedon tknowhowtofindasummerjob Wewerewonderingifyoucouldgiveussomeideas Key Mrs Madison Thisisn tthebesttimeformetotalkaboutthistopic Haveyouhadalookatthenewspaperadsortalkedtoyourfamilyaboutavailablejobs Jake Wethoughtthatsinceit syourjobtogiveusadviceandhelp wewouldstartwithyou Whatdoyouthink Mrs Madison Youknowyoureallyshouldtrytohelpyourself Comeandseemetomorrowat10a m anddon tbelate Paula Fine Seeyouthen Bye I msorrybutnowisnotreallyagoodtimeformetodiscussthis Haveyoucheckednewspaperadvertisementsortalkedtoyourfamilyaboutavailablejobs Well wethoughtthat beingtheschoolcounselor youwouldbethebestpersontotalkto Isee Well Ithinkyoushouldalsotrytohelpyourselves Comeforaninterviewtomorrowat10a m andpleasebepunctual Wewill Thankyou Mrs Madison Seeyoutomorrow Goodbye Key Matcheachofthephrasalverbs withfill totheappropriatemeaning B Verbphrase Meaning Key 1 Yes Icanswimbutnotverywell 2 No Johndoesn thavetoattendthemeetingthisevening 3 Yes Magdawillprobablydropbyonherwayhomefromwork 4 Yes sheusedtovisitregularlylastyear 5 Ifshestudies shewilldefinitelydowellintheexam Writequestionsforthefollowinganswers C Canyouswim DoesJohnhavetoattendthemeetingthisevening WillMagdadropbyonherwayhomefromwork Didsheusetovisit Doyouthinkshewilldowellintheexam Key Example WhatqualificationsareessentialfortheAccountant 1 DoesthePersonnelManagerhavetohavea 2 What arelistedfortheProductionManager 3 Noprevious isnecessaryason the jobtrainingisprovided 4 What oftheFinancialAssistantjobmightmotivateacandidate 5 Thecompanyoffersabasicsalaryand onsales 6 Fromthepointofviewofanew whatadvantagesdoesthisjoboffer 7 The shouldhaveworkedforatleastthreeyearsforreputablecompanies Unit1Test Completethesentenceswithwordsfromthebox Therearetwoextrawords 1 responsibilities experience feature commission degree Key experiencegraduateresponsibilitiesdegreecandidatespositionreferencesfeaturecommissionnegotiation graduate candidates position Example follow a yourabilitiesandskills1 apply b candidates2 leave c adecision3 make d anapplicationform4 short list e instructions5 fillout f asectionblank6 list g forajob Matcheachverbwiththecorrectnounornounphrase 2 Key e g f c b d a Completeeachsentencewiththecorrectformofmakeordo 3 Example Trynottobenervousabouttheexams Just yourbest 1 He averygoodimpressionwhenhewentfortheinterview 2 LaterIrealizedthatI abigmistakeinturningdowntheiroffer 3 I m acourseintimemanagement I mfindingitveryuseful 4 Couldyou meafavor Ineedtoprintsomethingandmyprinterisn tworking 5 Afteradifficultstart Julieisnow goodprogressinherjob 6 Thiscompany aprofiteveryyearsince2001 made hadmade doing do making hasmade do Key Completeeachsentencewiththecorrectconnectorfromthebox 4 howeverbutsincealsosothough Example heleftcollege hehasbeenlookingforworkinrealestate 1 sheonlygraduatedrecently shehasalreadyhadsomeexperienceinsales 2 Ilikesolvingproblems I enjoypresentingnewideastopeople 3 Ihaveneverworkedininsurancebeforeand thiswillbeanewchallengeforme 4 Experiencegivesyouanadvantage itisnotanecessity 5 Teamworkisimportantinthiscompany youshouldalsobeabletoworkalone Though also so but However Since Key Example Couldyouhelpmeto fillup fillinfor fillin thisapplicationform 1 WhenAmyreturned wehadtofill her herin herup onwhathadhappened 2 Theconferenceroomwasemptywhenwearrived butitsoonfilled itup in up 3 AlanisoffsicktodaysoIamfilling inforhim himin upforhim 4 Whenthereisnotmuchtodo shefills in itin up herdaywithunnecessaryphonecalls Ineachsentence underlinethecorrectoption 5 Key Goodnews Theselection hasinvitedyouforaninterview Youdon thavealotof 1 withinterviewsbutyoufeelquite 2 You reanextrovertanditshouldbeeasytomakeagood 3 right Butisitenoughtowearyourbestclothes smilepleasantly andnodyourheadattherighttimes Isitthateasy Well notquite 4 hasshownthatjob 5 areoftentoocomplacentatinterviewsandthattheycomeill prepared Also interviewscanmakeevenconfidentpeoplefeel 6 Youneedtoprepareyourselfsothatyoucandoyourbest Howcanyouprepareyourself Askyourselfthefollowingquestions WhydoIwantthisjob WhatdoIknowaboutthiscompany WhydoIwanttoworkforthiscompany WhydoIthinkIamtherightpersonforthis 7 Listentoyourteacherandcompletethetext 6 Key experience confident impression Research applicants nervous position committee Script Role playtwotelephoneconversationsbasedonthefollowinginformation SPEAKING Conversation1 StudentA Youareastudentcounseloratauniversity CallStudentB astudent toconfirmthetimeofhis herappointmenttotalkaboutcareerchoices StudentB Youareacollegestudent Explaintothestudentcounselorthatyoucannotgotoyourappointmentbecauseyouaresick Conversation1 Conversation1 StudentA Youareacollegestudentwhocannotgotoyourappointmentwiththestudentcounselorbecauseyouaresick Calltheuniversityclinicandmakeanappointmenttoseethedoctor StudentB Youareasecretaryattheuniversityclinic TakeStudentB scallandarrangeatimeforhim hertoseethedoctor Conversation2 Goodnews Theselectioncommitteehasinvitedyouforaninterview Youdon thavealotofexperiencewithinterviewsbutyoufeelquiteconfident You reanextrovertanditshouldbeeasytomakeagoodimpression right Butisitenoughtowearyourbestclothes smilepleasantly andnodyourheadattherighttimes Isitthateasy Well notquite Researchhasshownthatjobapplicantsareoftentoocomplacentatinterviewsandthattheycomeill prepared Also interviewscanmakeevenconfidentpeoplefeelnervous Youneedtoprepareyourselfsothatyoucandoyourbest Howcanyouprepareyourself Askyourselfthefollowingquestions WhydoIwantthisjob WhatdoIknowaboutthiscompany WhydoIwanttoworkforthiscompany WhydoIthinkIamtherightpersonforthisposition ACTIVITY1 1 AdditionalActivities dutiesexperiencenegotiablequalificationsbenefitsrecruitmentagencycandidatecounselorsalaryskills Matcheachtermintheboxwiththecorrectdefinition qualifications salary duties candidate negotiable benefits skills experience recruitmentagency counselor Key 1 Inpairs role playaconversationinwhichacounselorgivesadvicetoapersonwhoislookingforajob 2 ACTIVITY1 2 mission Underlinethecorrectspellingofeachofthefollowingwords Key 1 mision ission Inpairs testeachotheronthespellingsofthesewordsandotherwordsthatyoufinddifficulttospell 2 ACTIVITY1 3 Completetheph