前台英语培训New.doc

UNIT 1 电话预订及到达机场需接机1、情景对话-预定A您好！这里是蓝天酒店，请问有什么可以帮忙的吗？A: Hello！Heres BLUE SKY hotel. May I help you?B是的，我想预订一个房间。B: Yes.Id like to book a room.A请问预订哪一天。A: When do you want?B（今天）（明天）（后天）（下周）（下月）B: Today/Tomorrow/The day after tomorrow/next week/next month.A可以，您想要什么样的房间？我们有单人间、双人间、套间和五人间。A: Sure, (yes), what kind of room do you want to have? Weve single-room, double-room, inner-room and family room.B我想预订一个单人间，价钱是多少？B: Yes，good. I want to have a single-room. Whats the price?A单人间价格是388元一晚。A: A single-room is 388RMB per-night.B你们有折扣吗？B: Do you have any discount for me?A不好意思，已经给您打完折扣了，请问您住几天。A: Sorry, we have already made the discount for you. How long will you be staying?B只住一晚。B: Just one night.A好的，可以告诉我您的名字和电话号码及护照号吗？A: OK, may I have your name, telephone number and Passport number?B我是来自美国的大卫，电话号码护照号是11022256789。B: Im David from America .My telephone number isand my Passport No. is 11022256789.A请拼写一下您的名字。 A: Could you spell your name please?BDAVIDB: D-A-V-I-D.A好的，已经给您做好了预订，到酒店后直接提名字即可入住。A: OK, I have already made the reservation for you. You just need mention your name to us when you get here.B好的，谢谢！B: Well, thank you.A再见！A: Bye-bye.情景对话-接机A早上好，有什么需要帮忙的吗？这里是蓝天酒店。A: Good morning.May I help you? This is BLUE SKY hotel.B是的，我刚到机场，我需要你们的班车来接我。B: Yes. Im just arriving at Beijing Capital Airport, I need your shuttle bus to pick me up.A没问题，请问您在几号航站楼。A: No problem. Could you tell me which terminal building are you in?B3号航站楼。B: No.3 terminal building.A好的，请您去3号航站楼的四层12门等。我们的班车大概15分钟左右到达，有行李员进去接您。A: OK, Please wait at the Gate 12 on the fourth floor. We will arrive there about 15 minutes and our bellman will pick you up.B太好了，谢谢！B: Thats great. Thanks.A不客气，过会见。A: Not at all. See you later.2、专业词汇Book (vi) buk 预定 reservation (n) ,rezvein 预定Terminal (n) t:minl 航站楼Discount dskaunt 折扣mention mnn 提起，说起bellmanblmn 行李员luggage lgd 行李pricepras 价格passportps,port 护照capital kpitl 首都shuttle tl 往返arriverav 到达 minutes minits 分钟3、重点掌握语句 Not at all 没关系Sorry to have kept you waiting. 对不起让您久等了Thats all right 没关系Certainly 当然可以Let me have a check again 让我再核对一下Wish you a peasant journey! 祝您旅途愉快Its my job. 这是我应该做的No problem 没问题See you later 一会见May I help you? 请问有什么可以帮忙的吗？what kind of room do you want to have? 您想要什么样的房间？How long will you be staying? 请问您住几天？UNIT 2 办理入住办理入住A您好，欢迎光临蓝天酒店，请问有什么可以帮助的吗？您有预订吗？A: Good morning, sir /madam, Welcome to Blue Sky Hotel. What can I do for you? Have you make a reservation？B是的，我在你们酒店预订了一个标准间。B: Yes, I have reserved a standard room.A可以告诉我您的名字吗？A: Could you tell me your name please?B大卫B: David.A请出示您的护照。A: May I see your Passport please? B给你B: Here you are.A您的房费是388元，请问刷卡还是现金。A: Its RMB 388. How do you pay, by cash or credit card?B（刷卡）（现金）B: Credit card/Cash.A现金请预付500元押金，多余的明天退房时给您。A: Would you please pay RMB 500 deposit? We will return the balance to you when you check out tomorrow.B好的，没问题。B: OK, no problem.A我们去机场有免费班车，请问需要预订吗？A: We have shuttle bus to the airport free of charge, do you want to reserve?B是的，我需要。B: Thats great, I need.A请问您是几点的航班。A: Could you tell me the time of your flight?B我是明天上午10：30的航班。B: My flight is at 10:30 tomorrow morning.A国际还是国内A: Domestic flights or international flights B国际，3号航站楼。B: International flight, No 3 Terminal building.A中际航班需提前2个小时去机场，我想给您预订8：00的车可以吗？A: Zhongji Flight needs to arrive 2 hours earlier at the airport, I intend to book the shuttle bus of 8oclock, is it OK?B好的没问题。B: Its OK.A请问需要叫醒服务吗？A: Do you need wake-up service?B我想一下，早餐是几点。B: Well, let me see, what time is breakfast?A早餐是7：009：00，如果用早餐请到前台取早餐卡，15元/位并从您的押金扣除。A: Breakfast time is from 7oclock to 9oclock, if you need breakfast please go to the receptionist to get the breakfast card and it will be deducted from your deposit, 15yuan per one person.B好的，我需要7：00叫醒。B: OK, I need to wake me up at 7oclock.A好的，这是您的收据和房卡，房号710房间，电梯在这边，请上七层，希望您在这里住的愉快。A: OK, its your receipt and key card, your room is 710, the lift is here, please go to the seventh floor and wish you a good time to stay here.2、专业词汇Standard stndd 标准reserve riz:v 预定cash k 现金credit card kredit k:d 信用卡deposit dipzit 押金balance blns 结存，结余check out tek aut 结账离开，退房receptionist risepnist 前台，接待deduct didkt 扣除person p:sn 人wake up weikp 叫醒 charge t:d 花费flight flait 航班，班次domestic dmestik 国内的international ,intnnl 国际的receipt risi:t 收据first f:st 第一second seknd 第二third :d 第三fourth f: 第四fifth fif 第五sixth siks 第六seventh sevn 第七eighth eit 第八ninth nain 第九floor fl: 楼层3、重点掌握语句 Turn left/right 向左转/右转I will help you to contact the engineer department/hospital/police at once. 我马上帮您联系工程部/医院/警察局Its on the sixth floor . 在六楼This way , please. 请走这边 UNIT 2 办理退房及一些其他问题办理退房A您好，需要帮助吗？A: Hello, do you need any help?B我要退房B: Yes, I want to check out.A好的，请出示您的房卡和收据。A: OK, please show me your key card and the receipt.B给你。B: Here you are.A请稍等，我通知客房服务员查房。A: Please wait for a moment, I will inform the room attendant to check your room.B好的。B: OK.A谢谢您的等待，您共交了500元押金，消费388元房费+15元早餐费，退给您97元押金。请问需要发票吗？A: Thank you for waiting, sir. Your deposit is 500yuan, the room rate is 388yuan and the breakfast is 15yuan, so I will give you back 97yuan. Do you need receipt?B请给我开一张发票。B: Please give me one.A请您写一下发票抬头。A: Please write the head of the receipt.B给你B: Here you are.A发票给您，班车已到。A: Here is the receipt and the shuttle bus is coming.B谢谢！B: Thank you!A祝您旅途愉快，希望您下次光临我们酒店。A: Wish you have a good trip and hope you will come back to our hotel again.其他问题A您好，有什么帮忙的吗？A: Hello! Do you need any help?B请问班车什么时候到？B: When will the shuttle bus arrive?A请稍等，班车10分钟就到。A: Please wait for a moment, the bus will arrive in ten minutes.B能帮我叫一辆出租车吗？B: Could you call a taxi for me?A可以，请问您要去哪？A: OK, please tell me where you want to go?B（去机场）（去市区）（去展览中心）（去长城）（去故宫）B: Go to the Airport/Go to the downtown area/Go to the Exhibition Center/Go to the Great Wall