酒店房务总监工作岗位描述(中英文).doc

酒店房务总监工作岗位描述JOB TITLE:Director of Rooms / Rooms Division Manager职位： 房务总监AREA/DEPARTMENT:Rooms Division/Front Office 部门：房务部/前厅JOB BAND:3职务级别： 3HOTEL LEVEL:IV - V酒店级别： 5REPORTS TO:Hotel Manager/ Resident Manager/ General Manager 直属上级：酒店经理/驻店经理/总经理POSITIONS SUPERVISED: Front Office Manager/ Executive Housekeeper/ Spa Manager / Laundry Manager/Transportation/Public Area Department 直接下属：前厅经理/行政管家/温泉中心/洗衣房经理/车队/公共区域部JOB SCOPE:Under the general guidance of the General Manager, or delegate, within the limits of established InterContinental Hotels Group and local hotel policies and procedures, oversees and directs all aspects of Front Office, Housekeeping, Laundry operations and Recreation and Health Club operations. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 工作范围： 服从总经理和其他行政委员的全面指示，遵守和执行洲际酒店集团和当地酒店的政策和程序。负责和监管前厅部，客房，洗衣房，健身房的有效正常运行。发扬洲际酒店集团以信任、诚实、尊重、团队、服务为五个核心价值的公司文化和品牌精神。TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。Signature签名: Date日期: Key Responsibilities 重要职责 Supervises the overall activities of Front Office, Housekeeping, Laundry, Spa Center and Public Area监管前厅，客房，洗衣房，温泉中心和公共区域部的全面运作 Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition监管所有的员工确保客人得到快捷，热情周到的服务和重视 Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition确保相关的前线员工熟悉并给予贵宾会员，回头客人的特别关注 Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security协调部门之间的变更信息 Consults with Department Heads and General Manager on an ongoing basis to improve business conduct与部门经理和总经理共同协商以便提高和改善酒店生意 Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained确保酒店设施设备干净整洁和正常的维修保养和保持酒店品牌标准 Schedules and regularly conducts routine inspections of areas under control有计划的检查各个部门的运作 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees确保所有房务部门员工有良好的仪容仪表，个人卫生 Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information举行整个部门月会包括总结运作和宴会方面的特别方案 Promotes Inter-hotel sales and in-house facilities推广酒店和酒店设施的销售 Monitors and controls the inventories for operating equipment and supplies监查和控制相关设备的盘点 Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them保持和总经理，行政委员会的紧密沟通和汇报 Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget控制和检察房务部门的成本花费，争取最大的赢利 Carries out other tasks as assigned履行其他分配任务Human Resource Responsibilities人力资源职责 Works within the companys Human Resource Framework to ensure the departmental performance of staff is productive. Duties include:在公司人力资源结构框架中工作，确保部门员工的工作表现，主要职责包括：o Planning for future staffing needs 计划未来员工需求o Recruiting in line with company guidelines 为企业招聘员工o Preparing detailed induction programmer for new staff 准备新员工的详细计划o Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 保证部门执行对顾客的全面关注并遵循程序和标准o Ensuring training needs analysis of Rooms Division staff is carried out and training programmer are designed and implemented to meet needs 确保所有员工的培训需求都得到了执行，并且培训的计划的设计和执行都满足了所有需要o Maintains training records for all direct reports and ensures they do the same for their staff保留所有的培训记录并确保整个部门一致执行o Conducting probation and formal performance appraisal in line with company guidelines根据公司方针组织试用期评估和正式工作表现评估o Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance 指定，商谈和纪律管理员工，给予有建设性的回复意见提高员工的工作o Overseeing and reviewing work schedules to ensure they maximize productivity in line with labor codes 监管和确保有效的工作程序提高员工生产力o Approve all leave, after considering hotel occupancies 根据酒店运作情况合理安排假期o Regularly communicating with staff to maintains good relations 时常与员工沟通，建立良好关系Financial Responsibilities财务职责 Prepares the Rooms Division budget制定房务部门的预算 Controls and analyses, on an on-going basis, Rooms Division costs to ensure performance against budget有效的控制和分析部门成本确保赢利 Participate in the preparation of the hotels Strategic Plan, Marketing Plans and Goals Program 参与酒店一些策略计划，市场分析和其他工作目标Occupational Health and Safety Responsibilities职业健康和安全职责 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处。 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures了解并坚持职业的、健康的、安全地立法、政策和程序 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备 Initiate action to correct a hazardous situation and notify supervisors of potential dangers及时对危险的情形采取补救措施，并对主管通报存在的潜在危险 Log security incidents and accidents in accordance with hotel requirements按酒店的要求，记录安全事故和意外事故Key Competencies主要能力Key Tasks主要任务Drive For Results关注结果 Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals 通过设立较高的成绩标准并追求积极进取的目标，力争达到优秀的标准 Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles 争取每时每刻的进步并为达到营业结果负责，不论障碍有多少都要坚持Courage and Conviction勇气和信念 Use your beliefs and values to benefit the success of the business 运用自己的优势使酒店取得成功 Take calculated risks 勇于承担风险 Constructively challenge the views and opinions of others and question your own assumptions 勇于提出建设性的观点和想法，澄清假设 Take on board new ways of thinking 创新思维 Take personal ownership for action积极主动的行动Understanding the Market了解市场 Seek knowledge on different aspects of internal and external marketplace and inquire about underlying aspects of the business 寻求内部和外部的市场定额获取更多的生意 Gather information from a variety of sources to establish the different facts affecting the business 收集全面的资源信息获取生意 Demonstrate an understanding of issues relevant to the business and keep your knowledge up to date including legislative information明确和更新全面的合法信息Strategic Thinking and Innovation策略性的思维和创新 Stand back and think about the broader perspective in order to visualize the way forward 思维宽广 Think about he future and create innovative ideas in order to maximize market opportunities 预见性和创新的观点以扩大市场 Recognize the need for new and modified approaches which will benefit the business识别有利生意的需要Customer Focus顾客关注 Build and maintain positive relationships with all customers and guests in order to exceed their needs 与酒店内外宾客建立并保持良好关系 Take action to address these needs in order to exceed their expectations 了解预知并满足客人需求 Create a positive hotel image in every interaction with internal and external customers 创造积极的酒店形象 Champion hotel brand standards遵守酒店品牌标准 Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes确保下属熟知酒店的政策和程序。Understanding People了解员工 Demonstrate an insight into the behaviors and interests of individuals and use this knowledge to motivate people观察员工的行为表现激励整个团队 Understand human behavioral trends in the marketplace and use this to take initiatives熟知人力资源市场的趋向Working within Organizations紧密联系组织 Regularly read to understand the relationships within the business and other organizations such as customers and suppliers and use this knowledge to predict situations and influence outcomes和生意伙伴和其他相关组织保持良好关系获取预见性资料 Demonstrate a flexible and mature management style and adapt your actions to influence others to achieve results灵活和成熟的管理以达到成效 Adhere to InterContinental Hotel Group Corporate Code of Conduct履行洲际酒店集团的政策和程序Impact and Influence影响力 Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance 有力倡导观点，并劝说下属接受意见，并能克复其间的阻力 Bui