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Stage 1 TopicTopicQuestions (Why? Why or why not?)Skills & QualitiesWhat kinds of people do you most like working /studying with?What sort of skills do you think a good manager needs?(What kind of person is a good manager?)What specific skills do you need the most in your career?What qualities does a good employee need to have?(What should a good employee be like?)To what extent is it important to train people in interpersonal skills?What kind of people do you like most working /studying with?Working with other peopleWhat do you think are the advantages of working in a team?Is it a good thing to work or study with other people?What do you think make a good team?Do you think you work in a good team?CommunicationWhich method of communication do you like best letters, phone calls or emails?Do you think methods of communication at work will change in the future?Working hoursDo you think companies should be able to contact their staff outside working hours?How important is it to you to have flexible working hours?Do you work more effectively at certain times of day?Do you think companies should control the number of extra hours their staff work?Do you work faster when you have to meet a deadline?Business TripWhat kind of accommodation do you usually stay in when you go on holiday?Do you stay in a hotel or an apartment when you are on holiday?What kinds of facilities do you think hotels should offer to business people?Do you think companies should pay for staff to stay in expensive hotels on business trip?How do you feel about being away from home on business?Do you think it is an advantage to stay in a large, international hotel rather than a hotel when on business?Do you prefer to stay in a hotel alone or with your colleagues?InternetDo you find the Internet useful for your work or studies?Do you think the Internet will be widely used by companies in the future?Do you think the Internet is an effective channel for marketing a companys product?Do you think other forms of advertising will continue to be more important than Internet?Advertising, publicity, Marketing and SponsoringDo you think the Internet is an effective channel for marketing a companys product?Do you think other forms of advertising will continue to be more important than Internet?Are you influenced by company logos when you choose service or products?Is the image of the company important when you decide what to buy?What kinds of popular events or personalities do you think companies should involve in sponsoring?Do you think sponsoring sports events or personalities is the most effective way of advertising?Do you think companies will make more use of sponsorship in the future as a way of advertising?Are you influenced by advertisements when you choose service or products?Do you think there should be a limit on the amount of advertising on TV?ClientsDo you enjoy eating in restaurants? What type of restaurants would you take business visitors to?What kind of entertainment do you think are most suitable for foreign business clients?What kinds of things do you think foreign business people like to see or do?CelebrationsWhat events do you usually celebrate in your family?What kinds of occasions do you think companies should celebrate?How important is it to involve all staff in company celebration?WorkplaceIs it important to you what type of building you work in?What kinds of facilities do you think should be available in an office building?Do you think people work better in an office alone or sharing with other people?Should companies have sports facilities for their staff?Are there any advantages in working at home rather than an office?Do you prefer to live in a house or an apartment?Do you think our homes and offices will change in the future because of technology?RecreationWhat types of sports do you enjoy watching or playing?What are the benefits of physical exercise for people who work?Career and FutureWould you like to work or study abroad in the future?Do you think companies can benefit from their staff working or studying abroad?What kinds of help should companies give to staff who are going to work or study abroad?What would your ideal job be?Do you think all companies should provide training opportunities for staff?Is the opportunity to work in another country important to you?How ambitious are you for your career?Do you think you are or will be a good manager?Would you rather be the manager of a small company or a large one?Would you like to be the head of your own business?What kind of training course have you ever taken?What do you think is the most important when choosing a training course?What do you expect from a training course?What do you like to do after your study?Whats your future plan?What are you doing now for your preparation for the future/What if you failed to find a job as?Work and studyDid you like your first day at work or study?What do people need to know when they start a new job or course?How should companies help their employees on the first day at work?Can you tell me about a successful interview you have had? Why do you think you were successful?Are interviews the best way to decide whether a job applicant is suitable?How do you prefer to prepare for an interview?What do you think creates a good or bad impression at an interview?How do you prefer to deal with stress before or during an interview?SupplementaryDo you have much free time? How do you spend it?Whats your hobby? Why? When did you first start it?How did you come here today? How did you come to the test?If you could travel by any form of transportation you want, what would you choose?How do you think you will travel to work in 5(10,15) years?Stage 2 Task SheetTask Sheet 1A: What is important when selecting applicants for a job or employees for promotion?Suggestion: Work experience; Personal qualities; Education background; Current position; Business achievements;B: What is important when choosing a new supplier?Suggestion: Prices and discounts; Reputation; Punctuality of delivery; Scope of business;C: Whats important when aiming to improve production quality?Suggestion:Up-to-date equipmentStaff trainingResearch and DevelopmentCustomer feedbackTask Sheet 2A: Whats important when preparing for a job interview?Suggestion:Studying the job advertisementFinding out about the companyPsychological preparationClothesMannerB: Whats important when deciding whether to attend a conference?Suggestion: Venue; Speakers; Content; Schedule; Accommodation; C: Whats important when developing new products?Suggestion: Market ResearchCosts InvolvedTrial productionCustomer feedbackTask Sheet 3A: Whats important when selecting a job to apply for?Suggestion:SalaryCareer opportunityAdditional benefitsInstructions for applyingResponsibilities of jobWorking hoursB: Whats important when choosing a magazine to buy regularly?Suggestion:ContentsCostTitle of magazineAvailabilityIts contributorsC: Whats important when choosing a business book to study from?Suggestion:TopicsWriterPriceSuppliersDate AvailableTask Sheet 4A: Whats important when giving a presentation?Suggestion:Type of audienceEquipment neededLengthAssistant RequiredReason for the presentationB: Whats important when choosing a business course to attend?Suggestion:ContentCostTypeQualifications offeredCourse leadersFeesC: Whats important when choosing a language course?Suggestion:Length of courseCostTitleEntry requirementsCourse leadersTask Sheet 5A: Whats important when deciding which type of company you would like to work for?Suggestion:Opportunities for staff trainingForeign travelType of productsLocation of premisesMain activitiesNumber of staffB: Whats important when choosing a magazine to advertise a product or service in?Suggestion:Cost of advertisingType of readersContentsPrice of magazineNumber of readersC: Whats important when planning business trips?Suggestion:PurposeTravel arrangementsLengthDestinationAccommodation arrangementTask Sheet 6A: Whats important when choosing a conference center?Suggestion:FacilitiesLocationType of events organizedAccommodationTransport connectionsChargesB: Whats important when choosing a business journal?Suggestion:Topics includedCostEditorsAvailabilityIntended readersC: Whats important when choosing a business training course?Suggestion:TopicsVenueSuitable applicantsDatesSpeakersTask Sheet 7A: Whats important when choosing the location for a new factory?Suggestion:Transport connectionsAvailability of workforce in areaLocationCost to rentSpace availableDate of completionB: Whats important when choosing a training video?Suggestion:Topics coveredCostTitleDistributorAvailabilityC: Whats important when planning a business trip?Suggestion:ScheduleContact personTransport arrangementAccommodationTask Sheet 8A: Whats important when deciding whether to apply for a new post?Suggestion:LocationCareer prospectsPlace where it is advertisedCompany informationB: Whats important when organizing an in-house training course?Suggestion:Course contentParticipants selectedCourse leadersCost involvedC: whats important when recruiting senior staff?Suggestion:Recruitment agenciesFinancial incentivesRequirements from themPosts for themTask Sheet 9A: Whats important when attending an interview?Suggestion:Appearance of applicantApplicants knowledge of companyPunctualityPromises from companyB: whats important when planning market research?Suggestion:Types of questionsType of peopleWays of information feedbackAnalysis of current complaintsC: whats important when predicting profits?Suggestion:Current sales figuresMarket trendsTechnology developmentChanges of social codesTask Sheet 10A: whats important when deciding whether to obtain a further qualification?Time commitment requiredSuggestion:Career benefitsProfession concernedLoss of experience B: whats important when placing a newspaper advertisement?Suggestion:Newspaper sales figuresCost of advertisingNewspaper circulationReadersC: whats important when considering whether to invest in technology?Suggestion:Benefits to the companyCost involvedDevelopment and researchInnovationTask Sheet 11A: whats important when planning a presentation?Suggestion:Finding out about the audienceResearching the topicTo practice the presentation before giving itDifferent types of equipmentB: Whats important when aiming to improve customer service?Suggestion:Staff trainingCustomer satisfaction surveysPrices and discountsRewards for customersC: Whats important when managing a project?Suggestion:Encouraging teamworkKeeping to scheduleMotoring progressStaff trainingTask Sheet 12A: Whats important when motivating staff?Suggestion:Financial benefitsCareer development opportunitiesTraining opportunitiesSocial eventsB: Whats important when dealing with competition?Suggestion:Pricing policiesAdvertising strategiesCustomer serviceA wide range of goods or servicesC: Whats important when planning health and safety training?Suggestion:Selecting topicsSelecting staff to attendLengthRe-trainingTask Sheet 13A: Whats important when choosing new office equipment?Suggestion:Price and discountsBrand namesConsulting staff before buyingAfter-sales serviceB: Whats important when entertaining foreign business clients?Suggestion:Venue for entertainmentCultural differencesInformation about the clientCost of entertaining themC: Whats important when aiming to reach new markets?Suggestion:Market researchAdvertisingCost involvedCompetitors productsTask Sheet 14A: Whats important when choosing a management training course to attend?Suggestion:Program contentsLength of courseReputation of the course providerFormal qualification offeredB: Whats important when relocating a business?Suggestion:Local workforce availableLocation of siteTransport networkThe costs involvedC: What is important when advertising a new product?Suggestion:Target marketsChoice of mediaTimingCostTask Sheet 15A: Whats important when starting a new job?Suggestion:Knowledge of company proceduresHelp from company staffTrainingAbility to use company equipmentB: Whats important when selecting staff for marketing trips abroad?Suggestion:Position in the companyPrevious experience of other countriesForeign language skillsSocial activitiesC: Whats important when aiming to reduce production costs?Suggestion:Efficiency of production lineCost of raw materialsShift workMonitoring overheadsTask Sheet 16A: Whats important when choosing people to work in teams?Suggestion:Variety of experiencePersonal qualitiesQualificationsYour own impressionB: Whats important when dealing with a heavy workload?Suggestion:Time managementSharing tasksTechnology usedAssistance from colleaguesC: What is important when developing new products?Suggestion:Market researchPricingProduct testingCompetition from other productsTask Sheet 17A: Whats important when being interviewed for a job?Suggestion:Information about the companyPersonal appearanceSelf-confidenceQuestions asked by candidatesB: Whats important when exhibiting at trade fair?Suggestion:Quality of displayStaff selectedWritten information for visitorsFeedback from visitorsC: Whats important when introducing a reward system for staff?Suggestion:Purpose of the reward systemTypes of reward offeredKinds of achievement to rewardEnsuring fairnessTask Sheet 18A: Whats important when entertaining clients?Suggestion:Types of activitiesCostVenueCompany personnel involvedB: Whats important when choosing retail premises to rent?Suggestion:LocationLength of contractCostCondition of the premisesC: Whats important when deciding on packaging for products?Suggestion:ImageProduction processCost of packagingMarket research to carry outTask Sheet 19A: Whats important when selecting staff for promotion?Suggestion:Attitude to workCurrent performanceTheir ambitionAppropriate skillsB: Whats important when considering a career change?Suggestion:Further study or trainingOpportunities for future promotionFinancial rewardsFlexible working arrangementsC: Whats important when planning an advertisement campaign?Suggestion:Market researchSelecting appropriate mediaTask Sheet 20A: Whats important when choosing transport for a business trip?ConvenienceCost-effectivenessComfortB: Whats important when aiming for promotion?Suggestion:Quality of performanceCompany loyaltyGaining extra qualificationsSkills and personal qualitiesC: Whats important when exporting goods services for the first time?Suggestion:Personal contactsProfessional adviceTarget countryA preliminary tripStage 3 Topic1. Export officeYour company has decided to open an export office in order to deal with an increase in orders from abroad. This office will be responsible for the companys exports, and will be visited by foreign representative.What kinds of jobs will be available in the new officeWhat training will be needed for these jobs2. Cost cuttingYour company has decided to try to reduce costs. You have been asked to investigate the possibility of cutting the financial costs of operating your department.Which are the areas where costs could be cut?What problems might arise from cutting costs?3. New factoryYour company is expanding and wants to open a new factory in another area. You have been asked to consider where the best place would be to locate it.What factors need to be considered in choosing a good locationWhich of these factors are the most important to consider4. Staff recruitmentYour factory urgently needs to recruit a large number of temporary staff in order to fulfill an unexpected order. The staff needs to be ready to start work as soon as possible.What you need to do in order to find suitably skilled staff?What type of induction program the new staff will need before they start work?5. Customer complaintsYour manager is not satisfied with the way staff reacts to complaints from clients about products or services. You have been asked to suggest how this could be improved.How the company can make effective use of will be available in the new office?What training will be needed for these jobs?6. Modernization ProgramYou work for a large company which has decided to introduce a program of modernization and improvement. You are involved in setting up this program.How to prepare staff for major changes within the companyWhat other factors have to be considered when introducing major changes in a company7. Language Courses AbroadYour company has offered you the opportunity of attending a sixmonth English language course abroad. You have to decide whether to accept, and are therefore going to attend a meeting to find out more about the offer.Wha
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