美世-HR如何成为一个战略业务伙伴.ppt

HR sNewRoleBecomingaStrategicBusinessPartner November2005 ODNNationalConferenceMinneapolis MercerDeltaConsulting Overview BriefDescriptionOfMercerDeltaConsulting MDC HRTransformationandtheEvolutionoftheHRBusinessPartnerConceptWhatItTakestoBeAnEffectiveHRBusinessPartnerUsingDiagnosistoTransformRelationshipsandOpportunitiesStayingFocusedonIssuesthatMattertotheBusinessDeliveringChangesThatMakeaRealDifferenceSomeExamplesofDoingItWellNextSteps MercerDeltaConsulting MercerDeltaClients Executiveleadershipatthepublic company enterpriselevelIncludesCEOs COOs ExecutiveTeams andBoardsRelationshipsextendoutintotheorganization 1billion enterprisesandsmallerhigh growthcompaniesRecognizingtheneedforchangeAwareofownlimitationsLookingforassistance IllustrativeClientCompanies s MercerDeltaConsulting CreatingKnowledge HRTransformationandtheEvolutionoftheHRBusinessPartnerConcept MercerDeltaConsulting ThePromiseofHRTransformation SubstantialcostsavingsthroughtheautomationandoutsourcingofroutinetransactionalworkandthecreationofsharedservicesMorecomplete accurate andusefulinformationmanagementthroughthecreationofcomprehensive all encompassingdatabasesandHRISsystemsEnhancedaccessibilityandself servicethrough24 7onlineandcallcentersupportforroutineoperationsUniformpolicyapplicationacrosslocationsduetocentralizationofdecision makinginsharedsystemsEnhancedcapabilitiesthroughcentersofexcellencefornon routineworkFreedfromtheroutinework anewroleforHRgeneralistsasstrategicbusinesspartners MercerDeltaConsulting FromPersonneltoBusinessPartner MercerDeltaConsulting EvolutionofOrganizationDevelopment MercerDeltaConsulting Ulrich sHumanResourceChampions 1997 FourRolesforHRAdministrativeExpertEmployeeChampionChangeAgentStrategicPartner WhenHRprofessionalsworkasstrategicpartners theyworkwithlinemanagerstoinstituteandmanageaprocessthatcreatesanorganizationtomeetbusinessrequirements MercerDeltaConsulting ExamplesofCriticalCapabilitiesFromUlrich sHumanResourceChampions AlignperformancemeasurestostrategicprioritiesAttractandretainhigh caliberpeopleBethetechnologyleaderinthefieldCreateasharedmindsetCreatecapacityforchangeDemonstrateculturalflexibilityEnsuretrustbetweenleadersandworkersFormallianceswithavarietyoforganizationsHaveaculturallydiverseworkforceThinkandactglobally HavedominantdistributionchannelsHavecommittedemployeesIdentifyanddevelopthenextgenerationofleadersImprovespeed cashflow profitability andproductivityeveryyearInnovateandlearnmorequicklythancompetitorsMaintaingoodinvestorrelationsManagefinancialmanagementsystemsTakerisksWorkinaboundary lessway WhatItTakestoBeanEffectiveHRBusinessPartner MercerDeltaConsulting BecomingaStrategicBusinessPartner KnowledgerequirementsUsingdiagnosistotransformrelationshipsandopportunitiesStayingfocusedonissuesthatmattertothebusinessDeliveringcapabilitiesthatmakearealdifference MercerDeltaConsulting BusinessPartnerKnowledgeRequirementsExamples Strategic Operational Business HR Compensation benefitsRecruitingHiring firingDatareportingPerformanceassessmentSuccessionplanningRelocationOrientationandtrainingLaborlawMergerintegrationPolicy fairtreatment TalentplanningTalentdevelopmentPerformancemanagementExecutivesuccessionExecutivecompensationHRISSharedservicesOutsourcing offshoringInternationallawAcquisitionassessmentManagingdiversity QualityProductivity leanmanufacturingCost reductionProcessreengineeringSupplychainmanagementWorkredesignCustomermanagementProductdevelopmentChangemanagementMetrics balancedscorecardTeameffectiveness StrategicalignmentOrganizationarchitectureGlobalizationEnterpriseintegrationAcquisitionplanningOrganizationallearningExecutivedevelopmentCulturalintegrationChangeleadershipCapabilitycreationBoardrelations UsingDiagnosistoTransformRelationshipsandOpportunities MercerDeltaConsulting Diagnosis ProvidesapowerfulwayofworkingwithbusinessleadersInvolvesaprocessandasetofprinciplesRepeatswhenevernewopportunitiesemergeHelpstransformrelationships MercerDeltaConsulting TheDiagnosticProcess ScoutingandAgendaSetting ImplementedStreams Examples OrganizationArchitectureCultureChangeExecutiveTeamPerformanceLeadershipDevelopment RelationshipBuilding Contracting DataCollection OrganizationalDiagnosis DataFeedback StreamsofWork MercerDeltaConsulting DataCollectionandAnalysis Dialogues centerpieceofdata collectionstrategyInputfrombusinessleadersonorganizationalissuesandconcernsConfidential one on onediscussionsStructuredprocessforinterviewing recording analyzing andreportinginterviewswithbusinessleadersResultsmustfeaturepowerfulfindingscapturedintheorganization sownwords MercerDeltaConsulting CollaborativeOrganizationalDiagnosis Information Whatdowesee Whatdoesitsay Whatdoesitmean Whatdowedo HRBusinessPartner BusinessLeader MercerDeltaConsulting CorePrinciples ProcessSteps CorePrinciples BLOwnership Collaboration IterativeLearning InterpretiveDiagnosis ChangeLeadershipSkills GettingStarted DataCollection DataFeedback StreamsofWork OrganizationalDiagnosis MercerDeltaConsulting SixDimensionsofRelationshipsThatEnableChange Source CarucciandPasmore RelationshipsthatEnableEnterpriseChange JosseyBass 2002 InterpersonalAgility Courage PersonalInvestment BuildingTrust Collaboration Advocacy StayingFocusedonIssuesThatMattertotheBusiness MercerDeltaConsulting StayingFocusedonBusinessIssues Whataretheissuesthatmatter What skeepingbusinessleadersupatnight What sthe mooseonthetable regardingthefuture Whatdrivesthebottomline ChanginghowyouspendyourtimeandattentionNotgettingpulledorpushedbackintotheoldHRbox DeliveringChangesThatMakeaRealDifference MercerDeltaConsulting CongruenceModel MercerDeltaConsulting TwoKeyChallenges Creatinganewstrategythatseizesmarketopportunitiesandmakesfulluseoftheorganization scompetitiveadvantages Designinganorganizationthatsupportsthefullandeffectiveexecutionofthenewstrategy SomeExamplesofDoingitWell MercerDeltaConsulting StrategicBusinessPartnersParExcellence NoelTichy SteveKerr RichardAntoine MercerDeltaConsulting BusinessPartnerCareerPathsExamples Strategic Operational Business HR Compensation benefitsRecruitingHiring firingDatareportingPerformanceassessmentSuccessionplanningRelocationOrientationandtrainingLaborlawMergerintegrationPolicy fairtreatment TalentplanningTalentdevelopmentPerformancemanagementExecutivesuccessionExecutivecompensationHRISSharedservicesOutsourcing offshoringInternationallawAcquisitionassessmentManagingdiversity QualityProductivity leanmanufacturingCostreductionProcessreengineeringSupplychainmanagementWorkredesignCustomermanagementProductdevelopmentChangemanagementMetrics balancedscorecardTeameffectiveness StrategicalignmentOrganizationarchitectureGlobalizationEnterpriseintegrationAcquisitionplanningOrganizationallearningExecutivedevelopmentCulturalinteg