centos6.5---otrs部署文档.docx

软件准备：l centos6.5；l otrs-4.0.13；l otrs模块：1) ITSM-4.0.13.opm2) FAQ-4.0.2.opm3) TimeAccounting-4.0.1.opml Mysql5.1.73l Apache/2.2.15安装步骤：1、 关闭centos6.5防火墙关闭命令： service iptables stop永久关闭防火墙：chkconfig iptables offservice iptables statusCentOS 7.0默认使用的是firewall作为防火墙，这里改为iptables防火墙。firewall：systemctl start firewalld.service#启动firewallsystemctl stop firewalld.service#停止firewallsystemctl disable firewalld.service#禁止firewall开机启动2、 关闭selinux1）vi /etc/selinux/config2）#SELINUX=enforcing #注释掉3）#SELINUXTYPE=targeted #注释掉4）SELINUX=disabled #增加5）:wq #保存，关闭。6）shutdown -r now #重启系统3、 安装gcc,makeyum install gcc make4、 安装perlyum install -y perl5、 安装cpanyum install perl-CPAN6、 安装apacheyum install-y httpd添加到开机启动# chkconfig httpd onsystemctl enable httpd.service启动Apache service httpd startapachectl start7、 安装mysql数据库 安装命令：yuminstallmysql-servermysqlphp-mysql 设置开机启动：chkconfigmysqldon设置密码：设置远程连接# mysql -uroot -pmysql grant allon *.* to root% IDENTIFIED BY rootmysql FLUSHPRIVILEGES;设置Apache连接MySQL# setseboolhttpd_can-network_connect=1设置MySQL允许包的大小,添加到mysqld下# vim /etc/fmax_allowed_packet=1048576000innodb_log_file_size=1024M /日志大小以上是对innodb引擎的初步优化，我们是一次性更换了所有的参数，然后保存配置文件，然后无法启动mysql，最后一步一步来发现是更新innodb_log_file_size=256M时候出现了问题，只要加上这个就无法启动（第一次没经验啊- -汗了）。后来才知道原来要STOP服务先，然后再删除原来的文件打开/var/lib/mysql删除ib_logfile0, ib_logfile1.ib_logfilen再开启选项，成功启动。 重启mysql# service mysqldrestartCentOS 7的yum源中貌似没有正常安装mysql时的mysql-sever文件，需要去官网上下载 # wget /mysql57-community-release-el7-7.noarch.rpm# rpm -ivh mysql57-community-release-el7-7.noarch.rpm# yum install mysql-community-server成功安装之后重启mysql服务 # service mysqld restart初次安装mysql是root账户是没有密码的设置密码的方法 # su mysql u root pmysql set password for rootlocalhost = password(mypasswd);mysql exit搞定！8、 安装otrs下载wget /pub/otrs/otrs-5.0.3.tar.bz2解压tar -jxvf otrs-5.0.3.tar.bz2mv otrs-5.0.3 /opt/otrs创建otrs系统用户加入运行web服务的组：useradd -r -d /opt/otrs/ -c OTRS user otrsusermod -G apache otrs拷贝配置文件模板：cd /opt/otrs/Kernel/cp Config.pm.dist Config.pmcd Configcp GenericAgent.pm.dist GenericAgent.pm设置权限/opt/otrs/bin/otrs.SetPermissions.pl /opt/otrs -otrs-user=otrs -otrs-group=otrs -web-user=otrs -web-group=apache/opt/otrs/bin/otrs.SetPermissions.pl -web-group=apache查看需要安装的perl模块：cd /opt/otrs/bin/./otrs.CheckModules.plyum install perl(Archive:Tar) yuminstallperl(Archive:Zip)yuminstallperl(Crypt:Eksblowfish:Bcrypt)yuminstallperl(Crypt:SSLeay)yuminstallperl(Date:Format)yum install perl(Encode:HanExtra) yuminstallperl(GD)#yuminstallperl(GD:Text)yuminstallperl(GD:Graph)yuminstallperl(IO:Socket:SSL)yuminstallperl(ModPerl:Util)yuminstallperl(Net:DNS)yuminstallperl(Net:LDAP)yuminstallperl(PDF:API2)yuminstallperl(Template)yuminstallperl(Template:Stash:XS)yuminstallperl(Text:CSV_XS)yuminstallperl(Time:HiRes)yuminstallperl(Time:Piece)yuminstallperl(XML:Parser)yuminstallperl(YAML:XS)yuminstallperl(DBD:Pg)检查一下perl CPAN配置是否正确cd /opt/otrs/perl -cw bin/cgi-bin/index.plperl -cw bin/cgi-bin/customer.plperl -cw bin/otrs.PostMaster.pl出现“syntax OK”说明安装都可以；安装确实的必须模块perl -e shell -MCPANcpan1 install YAMLcpan1 install DBD:Pg cpan1 install Encode:HanExtra再次用perl CPAN检查其中的配置；9、 Apache配置vi /etc/httpd/conf/httpd.conf # Include conf.d/*.conf (在这个底下添加下面这段话，/+“搜索的内容“，可以快速定位) # Include /opt/otrs/scripts/apache2-httpd.include.conf # User apache (找个这个内容后，将apache修改为otrs)重启Apache：service httpd restartsystemctl restart httpd.service10、 Mysql配置： service mysqld restart11、 文件授权cd /opt/otrs bin/otrs.SetPermissions.pl -web-group=apache 12、 重启服务器shutdown r now13、 开始web配置访问地址是：http:/【ip】/otrs/installer.pl自动生成密码：qWJ8fL5qunZDxb15配置过程请查看官网文档https:/otrs.github.io/doc/manual/admin/3.3/en/html/web-installer.html14、 修改登录密码系统自动生成的密码比较复杂，不容易被记住。或者登录密码忘记时，可以通过以下命令修改登录密码：#cd/opt/otrs/bin#./otrs.SetPassword.pl rootlocalhost 12345615、 启动Cronjobs设置cron jobslinux:# cd /opt/otrs/var/cronlinux:/opt/otrs/var/cron# lsaaa_base.dist generic_agent.dist rebuild_ticket_index.distcache.dist pending_jobs.dist session.distfetchmail.dist postmaster.dist unlock.distgeneric_agent-database.dist postmaster_mailbox.distlinux:/opt/otrs/var/cron#linux:/opt/otrs/var/cron# for foo in *.dist; do cp $foo basename $foo .dist; donelinux:/opt/otrs/var/cron# lsaaa_base generic_agent-database.dist rebuild_ticket_indexaaa_base.dist generic_agent.dist rebuild_ticket_index.distcache pending_jobs sessioncache.dist pending_jobs.dist session.distfetchmail postmaster unlockfetchmail.dist postmaster.dist unlock.distgeneric_agent postmaster_mailboxgeneric_agent-database postmaster_mailbox.distlinux:/opt/otrs/var/cron#启动任务linux:/opt/otrs/var/cron# cd /opt/otrs/bin/linux:/opt/otrs/bin# su otrslinux:/bin$ ./Cron.sh start/opt/otrs/binCron.sh - start/stop OTRS cronjobsCopyright (C) 2001-2009 OTRS AG, /(using /opt/otrs) donelinux:/bin$ exitexitlinux:/opt/otrs/bin#任务启动检查以root用户登录，通过命令“crontab -l -u otrs”检查cron jobs是否启动成功。16、 安装ITSM-4.0.13.opm把“ITSM-4.0.13.opm”放到“/opt/otrs/bin”下#cd /opt/otrs/bin#/opt/otrs/bin/otrs.PackageManager.pl -a install -p /opt/otrs/bin/ITSM-4.0.7.opm#./otrs.RebuildConfig.pl#./otrs.DeleteCache.pl# ./otrs.CleanUp.pl#./otrs.SetPermissions.pl -web-group=apache17、 安装FAQ-4.0.2.opm把“FAQ-4.0.2.opm”放到“/opt/otrs/bin”下# cd /opt/otrs/bin#/opt/otrs/bin/otrs.PackageManager.pl -a install -p /opt/otrs/bin/FAQ-4.0.1.opm#./otrs.RebuildConfig.pl#./otrs.DeleteCache.pl# ./otrs.CleanUp.pl#./otrs.SetPermissions.pl -web-group=apache18、 安装TimeAccounting-4.0.1.opm把“TimeAccounting