酒店各部门礼貌用语(中英文)

武陵源宾馆员工礼貌武陵源宾馆员工礼貌 服务用语服务用语 一 常用词汇一 常用词汇 先生 女士 sir lady 卫生间 Toilet W C lavatory bath room 中餐厅 Chinese restaurant 西餐厅 west restaurant 泡脚 feet dipping 演艺中心 showplace 全陪 导游 tour guide 司机 driver 香皂 soap 沐浴液 shower 洗发液 shampoo 卫生纸 toilet paper 电吹风 hair drier 剃须刀 razor 毛巾 towels 浴巾 bath towel 面巾 face towel 梳子 comb 牙刷 toothbrush 牙膏 toothpaste 插座 plug 烟灰缸 ashtray 信封 envelope 衣架 caat hangers 湿巾 wet towel 茶水 teas 绿茶 green tea 北京二锅头 erguotou made in Beijing 啤酒 beer 电话号码 telephone number 房间号码 room number 二 方位 二 方位 前 front 后 behind 左 left 右 right 三 数字三 数字 0 10 0 zero 1 one 2 two 3 three 4 four 5 five 6six 7seven 8 eight 9 nine 10 ten 四 基本礼貌用语四 基本礼貌用语 欢迎您下榻我宾馆 Welcome to our hotel 欢迎 welcome 您好 How do you do How are you 早上 上午 下午 好 Good morning afternoon 晚安 Good night 祝您节日快乐 Have a good holiday 新年快乐 Happy new year 生日快乐 Happy birthday 对不起 Sorry 没关系 Don t mention it 不要紧 It doesn t matter 别客气 You are welcome 再见 Bye bye 请问我能帮到您什么吗 What can I do for you May I help you 请稍等 Wait a moment please 不用担心 Don t worry 谢谢 Thank you 不用谢 Not at all You are welcome That s OK 五 前厅部日常用语五 前厅部日常用语 请把这个灯打开一下 Can you turn the light on please 请把空调打开一下 Please open the air conditioner 现在几点了 What time is it What s the time 现在是 10 30 It is half past ten o clock 请往这边 那边走 This way please That way please 房卡寄存 Keep you key please 房间没有水 There is no water in the room 谢谢您提出的宝贵意见 Thank you for your advises 祝您住店愉快 I wish you have a good time in our hotel 打扰一下 您的行李到了 Excuse me Here are your luggage 您好 您的行李需要寄存吗 How do you do Would you like to keep your luggage 六 餐饮部日常用语六 餐饮部日常用语 请 这边请 This way please 请问先生 女士 小姐 需要用 餐吗 Would you like something to eat sir madom miss 请问您共几位 How many please 您好 这是我们的菜单 请您过 目 How do you do this is our menu please have a look 请您稍等 Just a moment please 请慢用 Help yourself 好走 欢迎下次光临 Bye bye Welcome to our hotel next time 先生 女士 请问您需要喝什么 酒 饮料 Excuse me sir madom miss What would you like to drink 对不起 打扰一下 这是您的帐 单 请过目 Excuse me This is your bill please check it 这是找回的零钱 请清点 Here is your cashes please check it 先生 女士 您的菜已经上齐了 请问还需要加点什么吗 Sir Madom here are all your ordered would like something else 请慢用 Help yourself 先生 女士 请问需要试一下本 餐厅的招牌菜吗 Sir madom would you like try today s special 先生 女士 请允许我介绍一下 本餐厅的土家风味餐吗 Sir madom may I suggest our special in Tujia food for you 先生 女士 这是您点的例汤 Sir madom here is your clear soup 您好 您需要什么酒水 How do you do what kind of wine would you like 我们这里有啤酒 白酒和红酒 还有饮料 We have beer white wine red wine and beverages 有我们当地产的白酒 口感很好 的 您要不要买瓶尝尝 We have the white wine made in Zhangjiajie It tastes very good how about trying some 韩国酒水只有真露 We have only one kind of Korea wine Chamjinisulro Soju 我们这里还有二锅头 竹叶青 口感和韩国的烧酒差不多 而且 价格也便宜 We still have Erguotou and Zhuyeqing Which are the same taste with wine from Korea and they are very cheap 您可以试试我们中国最有名的酒 五粮液 剑南春和酒鬼酒 You can taste our Wuliangye Janlanchun and Jiuguijiu That are the most popular white wine in China 请您买单 May you settle yourbill now please 七 前厅部日常用语七 前厅部日常用语 您的叫早时间已到 Good morning this is your morning call 我让您的导游跟您说 好吗 May I ask your guider to speak with you 韩国对方付款 The collect call to Korea 空调不制冷 热 The air conditioner doesn t work now 请把这个灯打开一下 Can you turn on the light please 房间没有热水 There is no hot water in the room 请问您的房间号码是多少 May I have your room number 热水怎么开 How to open the hot water 左边是热水 右边是冷水 Hot water is on the left and cold water is on the right 您好 接待处 Good moring afternoon evening this is the reception 这是您需要的手纸 Here is your toilet paper 八 管家部日常用语八 管家部日常用语 我的钥匙锁在房间里了 麻烦帮 我开一下门好吗 I lost my key in the room can you help me to open the door 房间太热 冷 了 请开一下空 调好吗 It s too hot cold Can you open the air conditioner please 对不起 打扰了 Execese me 请问您还需要什么帮助吗 What else can I do for you 您需要打扫卫生吗 Would you like me to clean up your room right now May I clean your room now please 对不起 让您久等了 I am sorry to keep you waiting so long 您这边请 This way please 欢迎再次光临 Welcome to our hotel again 祝您晚安 I wish you have a good night 您一路走好 Have a good journey 祝您旅途愉快 Have a happy journey Have a good trip 您退房吗 请把房卡交给前台 Would ypu like to check out please give your room key to the front desk 请问您的房间是不是需要维修 Housekeeping may I help you 现在已经维修好了 您可以放心 休息了 Everything is all right you can have a good rest now 这是您的房间 请进 This is your room come in please 不用谢 这是我们应该做的 You are welcome it is my duty 电梯在这边 这边请 The loft is over here this way please 餐厅在那边 请那边走 The restaurant is over there that way please 这是您的房卡 请收好 Here is your roomkey please keep it 这是您需要的东西 放这里可以 吗 Here are all you need may I lay them here 小心地面滑 Watch your step please 马桶堵住了 The water closet is clogged up 九 财务 收银 部日常用语九 财务 收银 部日常用语 您好 前台收银 请问有什么可 以帮到您的 Good morning front desk cashier may I help you 早上好 麻烦将您的早餐券给我 好吗 Good morning May I get your vouches please 这是您的发票 请收好 Here is your receipt keep it please 请问您是否有贵重物品需要寄存 Do you have something to 请问您的房间号吗是多少 What s your room number please May I have your room number 能为您服务 我感到非常荣幸 I am pleasure to service for you 对不起 您拨的电话正忙 请您 稍后再拨好吗 Sorry the Calling is busy now please try again later 我马上通知服务员 您请稍等 I am asking the attendant for you just moment please 服务员正在检查房间 您请稍等 The attendant is checking room just moment please 请问对我们的服务有什么建议吗 What do you sugest to our services 非常感谢您提出的宝贵意见 Thank your very much for your advises 这是您的费用清单 请您核对一 下 Here is your bill please check it 您好 我们的早餐时间是 6 00 至 8 30 How do you do our breakfast time is from 6 00 to 8 30 six o clock to half past eight 您好 我们的早餐时间是 7 00 至 9 00 How do you do our breakfast time is from seven o clock to nine o clock 您好 请问您给我的这张