餐厅英语用句PPT课件.ppt

Serviceprocedure UsethepolitelanguageBepatienttolistentowhattheguestsaysandtakenotes SaysorryormakeanapologytotheguestTelltheguestwhatwillbedoneatonce TelltheguestthetimeinwhichtheproblemwillbesolvedoutAsktheguesttotellhisnameandroomnumberSaythankyoutotheguestTelltherelatedclerktodoatonceExamtheresultandmakearecord 1 Guests Complaints1 Thewindowsinmyroomareverydirty Icanhardlyseetheoutside 2 Thetelephoneinmyroomdoesn tworkproperly Theair conditionerstoppedworkingatmidnight andthebathtubisdirty 3 Canyoudosomethingaboutthenoiseintheneighboringroom Itisdrivingmecrazy 4 Canyousendsomeoneup Thebulbinmybedsidelampisbroken 5 Whyareyouchargingmeforthemineralwaterfromthemini bar 6 Don tyouprovidemineralwaterforfree 7 Ishouldhavebeenpaidforthedamages Myblousewastorninthewash 2 Makingapologyandhandlingthecomplaints1 Idoapologizeforwhathashappened Thisshouldneverhappen 2 I msorry Idon tknowhowthatcouldhavehappened I llbringsomeuptoyourroomrightaway 3 I mterriblysorry sir Weshouldhaveaclosercheckofthemini bareveryday Iwillhavethehousekeepertakecareofthisrightaway 4 Pleaseallowmetoapologizeforalltheinconveniences Wewilldoourutmosttofindthemissingitems 5 Wewilltakeimmediateaction 6 Wewilllookintothematterimmediately Thankyoufortellingus 3 我对我的粗心表示歉意 服务员 我要投诉 请接受我代表饭店向您道歉 我保证马上处理这件事 对不起 给您添了那么多麻烦 请您跟我到办公室来把事情经过详细讲一下好么对不起 这是饭店的规定 希望您能谅解我们会马上调查这件事 谢谢你告诉我 我理解您的感受 我们会尽快解决问题恐怕您误会了我的意思 不妨让我再解释一下 我保证这种事不会再发生了 谢谢您让我们注意到这件事情 最糟糕的是马桶堵了 当我冲马桶的时候 脏水溢出来了我的钻石项链被盗了 这条项链价值1200美元 一定室内门房间清扫员拿的 如果出了问题 经理应该对顾客负责 并亲自处理这事 请放心 我将按照您的要求办 我会记下的 一切都会安排好的 这是很少有的 我会调查此事的 我去把我们的大堂经理找来 但恐怕他也会这么说的 我们对贵重物品有严格的规定 我们必须按照这些规定办事 相信下次您光顾时一切会是您称心满意的 对不起 我们的房间只保留到当日下午6点 4 我对我的粗心表示歉意 Iamsorryformycarelessness 服务员 我要投诉 Receptionist Iwouldliketomakeacomplaint 请接受我代表饭店向您道歉 Pleaseacceptmyapologyonbehalfofthehotel 我保证马上处理这件事 Ipromisetoattendtothematterimmediately 对不起 给您添了那么多麻烦 Iamsorrytohavecausedyoutoomuchtrouble 请您跟我到办公室来把事情经过详细讲一下好么 Wouldyoumindcomingwithmetomyofficeandtellmeexactlywhathappenedthere 对不起 这是饭店的规定 希望您能谅解 Sorry Itisthepolicyofthehotel Ihopeyouwillunderstand 我们会马上调查这件事 谢谢你告诉我 Wewilllookintothematterimmediately Thanksfortellingme 我理解您的感受 我们会尽快解决问题 Iunderstandhowyoufeel WewillsolvetheproblemforyouASAP 恐怕您误会了我的意思 不放让我再解释一下 AamafraidyouhavemisunderstoodwhatIsaid PerhapsIcanexplainitagain 我保证这种事不会再发生了 Iassureyouitwillnothappenagain 5 谢谢您让我们注意到这件事情 Thankyouforbringingthismattertoourattention最糟糕的是马桶堵了 当我冲马桶的时候 脏水溢出来了 TheworstthingisthatthewaterclosetiscloggedandwhenIflushedit itranover 我的钻石项链被盗了 这条项链价值1200美元 一定室内门房间清扫员拿的 Mydiamondnecklacehasbeenstolen Itisworth1200dollars Itmusthavebeenoneofyourmaidsthattoolit 如果出了问题 精力应该对顾客负责 并亲自处理这事 Managersshouldberesponsibleforcustomersanddealwithitpersonallyifanythingiswrong 请放心 我将按照您的要求办 Nomatter Iwilldoasyourequested 我会记下的 一切都会安排好的 Iwilltakethatdown Everythingwillbeallright 这是很少有的 我会调查此事的 Itisunusual Iwilllookintothematterpersonally 我去把我们的大堂经理找来 但恐怕他也会这么说的 我们对贵重物品有严格的规定 我们必须按照这些规定办事 Iwillgetourmanagerforyou ButIamafraidhewillsaythesamethingIsaid Wehaveveryclearinstructionsaboutvaluablesandwemustfollowthem 相信下次您光顾时一切会是您称心满意的 Iasureyouwilebesatisfiedwitheverythingthenexttimeyoucomehere 对不起 我们的房间只保留到当日下午6点 Iamsorry Weonlyholdroomsforgueststill6pmontheexpectedarrivaldate 6 Hehasjustarrivedinhisroomandiscallingtocomplainabouthisroomwhichisnotcleanedthoroughly Meanwhile theporterhassenthimthewrongluggage Roleplay 7 TomMayercomplainstothedutymanagerthatthetwosuitcasessheputoutsideherroomat8 00a m aremissing Shedoubtsthattheywerestolen Thedutymanagermakesanapology givesapossibleexplanationoftheeventandthentellstheguestwhatactionwillbetaken 8 findssomethingwrongwithherroom themini barhasn tbeenrefilledandthetoiletdoesn tflushandwatertapdrips ShecallstotheFrontDeskandcomplainsaboutit Thestaffmakesanapologyandpromisestosendsomeoneupatonce 9 Mr Brownisnotsatisfiedwithhisroombecauseitisfacingthestreetandverynoisy hecannotsleepwellandwantstochangetoanotherroom ThehousekeeperlistenscarefullytohiscomplaintsandsuggestshegototheReceptionDesk 10 Whenyoucomebacktoyourroomafteraday ssightseeing youfindtheairconditionerhasgonewrongsoyoucallthefrontdesktosendsomeoneto