Booz Allen - Understanding Your Customers Through Surveys

1 . RS a 993, s on of It RS 997 to on a of to a of 3 . se 0:00 , 1995 4 An - We to in RS as to it a of to An to 988 RS on of of to a in a be RS We of to of to RS be By a of 5 of a n RS to of of RS is to to it to RS to it : 998, to as as 6 ct 998 (8) RS to to 98, 201, RS to a or It RS to to or of to as a an s of it by RS to 204 98. 98, 204 of of to or to or or 01, 7 1 is a of a is a of of to of be in of an is we s s 8 “ in to of of on by to to a of to be in to of to be by a ct 993 9 a of in be of a of In of a of a 10 is of s y to to a F 1 s & at as RS to RS of s of 2 nd be in of 13 In of of RS a as in in to a to of RS be of 4 of C an by a of in a to to in a 5 to be a of to of in of do 16 in on RS to a of of of of in to to 17 is a be in a 18 RS of to be in is of In RS s Of 19 - t is in of 0 In of 21 - of a to s 22 23 C u s t o m e r S a t i s f a c t i o n - T o l l F r e 0%20%30%40%50%60%70%A P R L T N R L T N R L T N R L 0 00 . 5 01 . 0 01 . 5 02 . 0 02 . 5 03 . 0 03 . 5 04 . 0 0P e r c e n t a g e C o m p l e t e l y S a t i s f i e d P e r c e n t a g e D i s s a t i s f i e dO v e r a l l R a t i n g A v e r a g e A n n u a l R a t i n 61% of to a of of %. 51% of of 2001 (is to 000 ( he is in to in of W & I in to a in HE of an P e r c e n t a g e C o m p l e t e l y S a t i s f i e dP e r c e n t a g e D i s s a t i s f i e dO v e r a l l R a t i n gA v e r a g e A n n u a l R a t i n R - J U N 9 8 57% 3% 3 . 4 3J U L - S E P 9 8 55% 3% 3 . 4 3O C T - D E C 9 8 55% 3% 3 . 4 2J A N - M A R 9 9 65% 2% 3 . 5 5A P R - J U N 9 9 58% 3% 3 . 4 6J U L - S E P 9 9 57% 3% 3 . 4 5O C T - D E C 9 9 58% 2% 3 . 4 8J A N - M A R 0 0 59% 2% 3 . 5A P R - J U N 0 0 56% 3% 3 . 4 3J U L - S E P 0 0 55% 3% 3 . 4 3O C T - D E C 0 0 55% 2% 3 . 4 5J A N - M A R 0 1 58% 2% 3 . 4 7A P R - J U N 0 1 56% 2% 3 . 4 5J U L - S E P 0 1 51% 2% 3 . 3 6T o l l F r e eY e a r O n e 3 . 4 6Y e a r T w o 3 . 4 6Y e a r T