商务英语听说上课后答案

1 Reference Key Unit 1 Part I Lead in Open Part II Listening 2 being aware of your body language 3 keeping the interview positive 5 There are two reasons 1 employers want to know if you re truly interested in the position 2 they also want to know that you have all the information you need to make a decision if offered the job Unit 2 Part I Lead in 1 1 make a phone call 2 telephone sb 3 phone sb 4 ring sb up 5 call sb up 2 international access code country code area code telephone number 3 Try to interpret the following into English paying close attention to the difference between Chinese and English in making phone calls 1 May I speak to Mr Smith please Hold on please I ll get him for you 2 Could you please put me through to the Personnel Department Sorry the line is busy line Would you call back later 3 Who would you like to speak to 4 Would you please tell me who is calling 5 This is Mary secretary of the General Manager 6 Sorry I m afraid you have dialed the wrong number 7 I m afraid there is nobody by that name here 8 I d like to place make a long distance collect call to New Zealand 9 Sorry the line is bad Could you please speak up 10 Miss Davies you are wanted on the phone there s a phone call for you 4 Do you know the difference between appointment engagement and date Appointment means a formal arrangement for a meeting at an agreed time and place Engagement means an arrangement to meet someone or to do something Date means an informal meeting usually between people of opposite sexes 7 5 What do you think a receptionist should do or say when she he receives a visitor What he she will doWhat he she will say Offer to greet the visitor Offer to help the visitor Get a cup of tea or coffee for the visitor Answer the phone calls Show the visitor the way Check the identification of the visitor Ask the visitor to sign the register Call a taxi Good morning afternoon Can I help you May I help you Is there anything I can do for you How may I help you Have you got an appointment with him her May I have your name Would you like a cup of tea coffee Take a seat please Just a minute I ll tell him her you re here Would you come with me please I ll show you to his her office Part II Listening I ll get him for you I m afraid he s not in here available at the moment A Do you happen to know when he ll be back A Could I leave a message Comment H1 这部分完全和 transcript 一样 应该不用再详细写出 9 B Would you hold on a minute I ll get a pen and a piece of paper A Could you please ask him to return my call B Could you spell your name please A Have you got it B Yes I ve got it 2 Open Practice 3 Open Practice 4 Make an offer according to the following situations 1 Would you like me to help you with your luggage 2 Shall I give you a hand with cleaning the office 3 Let me send you to the hospital clinic on my bike 4 Do you want me to check fix the computer Billy 5 Would you like me to get lunch for you 6 Shall I open the windows 7 Do you want me to give you a lift 8 Would you like me to get some A4 paper Practice 5 1 Is it all right if I pay by credit card 2 I m afraid you can t This telephone is for business purposes only 3 I d rather you didn t if you don t mind 4 Can we buy these products by instalment 5 Do you mind if I put off our appointment till next Wednesday Part III Listening he s at a meeting at the moment Could you call back later A Can I leave a message B Sure May I ask who s calling please A This is David Copperfield from Philips B How do you spell Hewlett Philips and your name A Philips P H I L I P S David D A V I D Copperfield C O P P E R F I E L D B I ve got it What s your phone number please A My phone number is 020 2348 4687 B What s your message A I m going on a business trip to Australia next Wednesday I d like to see him on Friday morning Could you ask him to return my call B OK A Thank you 4 A Hello may I speak to Miss Black please B It s a bad line The line is bad Could you speak louder please A I d like to speak to Miss Black B Sorry I still didn t hear you clearly Can you please put the receiver closer to your mouth A OK Is Miss Black there B Just a minute I ll get her for you A Thank you 5 A Good morning sir Can I help you B Good morning Miss I d like to see the Personnel Manager Mr Smith A Have you got an appointment with him B Yes I think he s expecting me A May I have your name please B I m Mr Kong from China A Could you wait for a moment I ll call to tell him you re here B All right Thank you III Role Play 1 Refer to File 2 Page 257 2 Refer to File 3 Page 258 3 Open VII Supplementary Reading 1 Public corporations refer to those created by national governments or municipalities such as cities towns and villages to carry out such governmental functions as collecting taxes 11 enforcing ordinances and raising capital through the sale of bands while private corporations mainly refer to those founded and owned by an individual or a small group of individuals 2 Two types of stock common stock and preferred stock 3 The responsibility of the board of directors is to determine basic corporate policy and select the top officers of the corporation such as the chief executive officer to manage operations 4 The rights and benefits of a stockholder vary according to the type of stock held Holders of common stock 1 usually must approve changes in the corporation s profits such as an amendment of the corporate charter and 2 share in the corporation s profits 3 elect board of directors Holders of preferred stock receive any proceeds before holders of common stock if a company discontinues business and liquidates its assets and preferred stock dividends are usually set at a fixed rate and must be paid before the corporation distributes common stock dividends However holders of preferred stock do not have the right to vote 5 The two ways a corporation often uses to raise money are to issue shares of stock and to sell bonds Unit 3 Part I Lead in 1 Can you figure out what their jobs or professions are 1 accountant2 coach3 conductor4 beautician5 reporter 6 secretary7 manager 8 chef 2 Open 3 All of them Part II Listening get to know individuals outside your immediate working group always show appreciation for the time full time employees spend with you use full time employees to help you develop realistic long range career plans and goals 5 He plays golf tennis basketball and lifts weight He also takes photos and does some cooking Unit 4 Part I Lead in 1 1 sole proprietorship2 partnership3 corporation 2 Open 3 Open 15 4 Open 5 Open 6 1 headquarters head office 2 Managing Director CEO 3 board of directors4 personnel department 5 multinational corporation6 township enterprise 7 turnover8 manufacturing production capacity 9 lose money run in the red10 bring in talents 11 total assets12 management mechanism 7 1 Motorola2 Mercedes Benz3 Apple 4 Adidas5 Shell6 Bank of China Part II Listening the beverage businesses of Pepsi Cola North America Gatorade Tropicana North America and PepsiCo Beverages International and Quaker Foods North America manufacturer and marketer of ready to eat cereals and other food products 4 PepsiCo contributes to society through support of social agencies projects and programs 5 PepsiCo is headquartered in Purchase New York and the headquarters building covers an area of 10 acres Unit 5 Part I Lead in 1 Open 2 Open 3 Open 4 The length How long is the iPad What s the length of the iPad The width How wide is the iPad What s its width The height How high is it What s its height The color What color is it The weight How much does it weigh The features What are the features of the iPad The time to deliver When can will you deliver it The cost How much is it The cost of delivery How much does the delivery cost The length of the guarantee period How long is the guarantee period Part II Listening 3 785 American measurement 20 Practice 2 1 1 圆形 2 半圆形3 正方形 4 椭圆形5 三角形6 球体形 7 圆锥形8 圆柱形9 立方体 10 长方形11 金字塔形12 尖顶 13 长方形 2 1 circle2 rectangle3 oval4 triangle5 square 6 cone7 cylinder8 pyramid9 sphere 3 1 n2 k3 g4 m5 h6 i7 j8 o 9 l10 b11 a12 d13 p14 c15 q16 e 4 Refer to File 7 Page 260 261 Practice 3 1 效率高的2 耐用的3 昂贵的4 高质量的 5 信息广的6 现代化的7 可调整的8 稳定的 9 自动的10 高科技的11 可靠的12 经济实惠的 13 不退色的14 有弹性的15 舒适的16 有娱乐性的 17 可折叠的18 手提的19 环保型的20 使用方便的 Part III Listening going through security check going through customs 4 True statements 1 3 4 6 8 9 5 duty free shop 6 Open Part II Listening have you got any luggage to check B Yes three pieces A Please label them and put them on the scales B All right A Sorry your luggage is 3 kilos overweight I m afraid you have to pay an excess luggage charge B What s the charge for overweight per kilo A 15 6 Have you got anything to declare Do you have anything to declare 7 Personal belongings are duty free exempt from tax 8 Attention please Passengers for Chicago on China Southern Airlines Flight 303 24 please proceed to Gate 10 9 May I have your attention please Passengers who have just arrived on Air China Flight 708 please proceed to the No 8 Baggage Pool to collect pick up your baggage luggage IIIRole Play Open Part IV Supplementary Reading Questions 1 Jet lag occurs when a traveler s internal biological clock circadian rhythms is out of synchronization with the time zone of his or her destination thereby disrupting the normal daily rhythms of sleeping eating and other activities 2 Since the day is shorter for an eastward traveler the disruption of the circadian rhythms is more severe and it can take up to 50 percent longer to recover When a person flies west he or she experiences a longer day than normal since the body s natural cycle is about 25 hours long it is easier for the body to adjust to this change 3 Other factors that may result in the symptoms of jet lag include food drink work exercise alarm clocks and traffic noise 4 It may take up to two weeks to recover completely from jet lag 5 Because understanding the causes of the symptoms can help to reduce them Unit 7 Part I Lead in 1 Open 2 Open 3 Open Part II Listening all our rooms have been booked up during the trade fair B That s OK Goodbye C Hello this is White Swan Hotel How may I help you B This is Alan Green Could I make a reservation in your hotel Do you have any vacancies C Just a minute I ll check Mr Green we have only one single room and one double room available B What s the rate of the single room per night C US 200 B What facilities are available in the room C There is central air conditioning a telephone a TV set and so on B Is there a computer C I m afraid not but you could rent one B OK I 11 take the single room C May I ask when you d like to have the room and how long you plan to stay B I ll be arriving in Guangzhou on Monday afternoon and I ll stay from Monday to Friday five nights in all C All right a single room for five nights starting from Monday to Friday B Thank you C You re welcome 2 A Hello Room Service Can I help you B Yes this is David Brown in Room 1816 I have some laundry to do A Sir can you put the clothes in the plastic bag and fill in a laundry form Someone will collect 27 it B Where s the plastic bag A The plastic bags and the laundry forms are kept in the second drawer on the right of the dressing table B I d like to have the overcoat dry cleaned the shirts washed laundered and the suit ironed pressed How long will all this take A I think half a day Is there anything else B Could you give me a wake up call at 7 o clock tomorrow morning A Sure B Could you send me some apples and bananas as well as today s China Daily A Certainly We ll send them to you in a quarter of an hour B Thank you 3 A Hello this is Mrs Anderson in Room 3326 I d like to check out Will you please get my bill ready B Could you come down to the reception desk in ten minutes please A All right Thanks B After ten minutes Excuse me are you Mrs Thompson A Yes I am B Here s your bill 560 altogether A Excuse me what is this amount for B This is the charge for surfing the Internet A Oh I see Here s 600 dollars Keep the change B Thank you but we can t accept tips Here s your change Before you leave would you please return the key to the reception desk I hope you ve enjoyed your stay here Please come again A Thank you for your wonderful service Bye III Role Play Open Part IV Supplementary Reading Questions 1 When you are sure the room is empty you can close the door because mistakes do happen and sometimes someone else has been assigned to your room This happens more frequently in suites with adjoining bedrooms that can be sold as separate rooms Or there could be a thief 2 By doing so you can save your life in the event of a fire earthquake or other emergency 3 When an airplane is delayed first class passengers are stuck waiting along with the cheap seat guys in coach With hotels more money almost always means better service 4 Because they are a valuable commodity 5 Because when disaster strikes the familiar face usually gets the best treatment Familiarity also means that you will know the best rooms to ask for Comment H4 这部分与书中不同 应该改正的是课本上的 因为谈论会 议不会是有关办公系统供应问题 课 本校正的时候没有弄清这部分 录音 文件里是这十句话 28 Unit 8 Part I Lead in 1 Open 2 Open 3 1 Do you see what I mean 2 I d like to call the meeting to order 3 Why don t we let Peter finish first 4 All right ladies and gentlemen are we unanimous all agreed on this Good then let s move on to the next item 5 Could I make a suggestion Would this be a good time to adjourn for lunch 6 I m sorry that s not really my field I don t have any strong feelings on it 7 Mr Zhou would you wind up your statement We re running out of time 4 1 False2 False3 True4 False5 True 6 True7 True8 False9 False10 True Part II Listening is there a table for three B Yes there is This way please 3 A Here s the menu May I take your order now B What are your specialties A I recommend you try grilled lamb It s quite delicious B OK I d also like some steak A How would you like your steak rare medium or well done B Rare please A What would you like to drink B A bottle of Qingdao beer please 4 Please take it easy There ll be several more courses to come 5 A Please help yourself to some more Beijing roast duck B Thank you but I m afraid I m approaching my limit 6 Just make yourself at home Help yourself to what you like 7 A Tianjin Goubuli what s that B It s a kind of meat bun stuffed with pork and shallots 8 A Would you like anything else B No I ve had enough A OK Waitress may I have the bill please B It comes to ninety eight Yuan A Can I have a look at the bill B Sure A Miss all the food and drinks make a total of total 73 Yuan B You re right but you still need to pay a service charge of 15 Part IV Supplementary Reading Questions 1 The word etiquette dates back to Louis XIV 2 Don t spit it out or into the napkin Instead discretely place the item back on the utensil that delivered it to your mouth and deposits it on your plate 3 When confronted with a place setting of three or four forks and spoons that confuses you a good rule of thumb is to start with the outermost utensil and work your way in with each course In general the dishes for liquids are on the right while dishes for solids are on the left 4 Signal the servers that you are still eating by placing your fork and knife in an inverted V on your plate 5 Turn cell phones off when in presentations at dinner or the theater Comment H6 这个表格虽然和课本 上不同 但这个更能准确说明相关数 据 建议沿用这个表格 34 Unit 10 Part I Lead in 1 Open 2 Graphs and charts are often used to describe company results Basically there are three kinds of them line graph pie graph and bar graph Can you match them to the following graphs 1 bar graph2 line graph3 pie graph 3 In describing trends we often use the following expressions Can you give their English equivalents 1 show a downward trend2 fluctuate considerably 3 climb4 hit a record high of 5 remain constant level off 6 decrease by 2 percentage points 7 bottom out8 rise increase go up steadily Part II Listening 2 Click the icon with the right button of the mouse 3 Select Save As 4 Select the place where you wish to save the document 5 Key in the name of the document 6 Click Save B How to download a document 1 Search for the document or information you want to download 2 Double click the document or information with the right button of the mouse 3 Double click the icon of the document or the information 4 Select Open or Save 5 Click the icon of download The computer will inform tell you by beeping when the download is completed IIIRole Play 1 Open 2 Open 3 Refer to File 15 Page 265 4 Open Part IVSupplementary Reading Questions 1 The computers in the 1950s were large very expensive high speed machines that require trained operators as well as a special temperature regulated facility to prevent overheating 2 The microcomputer or personal computer has come to play a vital role in most office workplaces because it s affordable and cost effective for PC users to share files and common peripherals such as printers facsimile boards modems and scanners 3 The most common method used to connect computers to a network is by means of coaxial cables 4 Modems permit two computers to communicate by telephone in order to access 40 databases transmit files upload and download facsimile transmissions and send and receive electronic mail 5 Optical character recognition OCR software is needed to convert printed documents into computer readable files Unit 12 Part I Lead in Open Part II Listening go to the bar work out in the gym watch TV or play PS3 Speaker 2Have night classes take a stroll meet friends for drinks Speaker 3Watch TV do martial arts stay home Speaker 4Do grocery shopping or laundry on Sundays get trashed on Saturdays go to the gym Speaker 5Do gardening in the summer walk his dog in the park Practice 1 1 Interpret the following sentences 41 1 A Have you got any hobby B Yes I am very fond of hiking and cycling 2 A What is your hobby B I like collecting stamps and reading 3 A Which one do you like better volleyball or football B I prefer volleyball 4 A Which one is your fa