PMEmodv

8-1,Module 8: Managing Change,8-2,Objectives,At the end of this module, you will be able toState purpose of Change Control ProcessDescribe the elements of change control processDiscuss how Change management and Base Plans LinkHave experience dealing with Change,8-3,Definition,Construction,Installation,Cost and Impact,PAIN,Cost and Impact of Change,8-4,Change Management,Business Purpose:Ensure the Initiatives Business Proposition meets the original intent; or there is full agreement to change based on new business dynamics.Documenting and managing changes to scope ensures functional/ management alignment to Initiative Launch deliverables,8-5,Scope is “locked” after PC locked date shown on Base PlanChange is tightly managed to enable excellent delivery.Use Change Management to “unlock”,When do we use it ? After PC,When to Use,8-6,Majority of change is dealt within the TeamProgram Manager & Sponsor decide what needs to be elevated for approval, based on decision rights captured in the Base PlanAny change in contract (Scope, Decision Criteria etc.) needs alignment from leadership team agreeing to original scopeIf change impacts the Decision Criteria, than it needs to be escalated,Ownership,8-7,Preventing ChangeBarrier to CreativityBarrier to SpeedProject Cancellation,Is Not,Is,What is Change Management?,CommunicationAlignment/AgreementRecognizing ImpactDoing What is RightMultifunctionalDocumentingTracking to ImproveThe Key to the Locker,8-8,=,PDM,1.Scope2.Schedule3.Cost,Initiative Baseline,Baseline Initiative Plan Establishment,8-9,Change Request Analysis,8-10,Elements of a Change Management Process,Documented change management processChange control board (sometimes called change management board)Change request formChange control log,8-11,Change Management Process,Purposeto define the process of how change requests will be handled on the initiativeActionchange request may be accepted, rejected, or deferred.,8-12,Change Control Board or Other Decision Maker,Purposeto receive, review, and recommend actions to be taken on approved change requestsChange control board should includeInitiative managerCustomer representativeTechnical representativeThere could be several levels of change control boards depending on the complexity of the initiative,8-13,Change Request Form,Purposeto standardize the information needed to assess the change request,Common elements:Name of requestorOrganization Date of requestChange request number (CRN)DescriptionImpact/benefit of changeActionStatusSignature authorityApprovals,8-14,Change Management Form,Type of Change,Impacts of Change,Why change is needed,8-15,Change Management Form,Who needs to review?,Who needs to approve?,8-16,Change Control Log,Purposeto provide a documented record of the change requests received during the initiativeExample,8-17,Guidelines for Initiative Change,Ensure that all initiative participants understandand follow proceduresEstablish predefined authority and approval pointsInvolve the appropriate people in decisions, especially those concerning tradeoffsEvaluate the effect of change in terms of dollars, resources, schedule, time, and riskCommunicate the change to initiative participantsDocument and track the change,8-18,Avoiding “Scope Creep”,Without change management, scope will not creepit will gallop!Change management componentsChange management processChange control boardChange request formChange control log,8-19,Case Study: Change Management,BACKGROUND:BASES test failureHigh consumer interest via innovative Internet / QVC marketingKey customers require theft deterrence Leadership Team proposes changes and needs CWS team to assess impacts,8-20,Respond to Changes,Use December Base Plan and emails Use Change Management documents:CM Summary, CM CBA, and CM Form in Schedule Management section of SW (CM Form also in Dec envelope)Work through CM Form. Identify and agree on:Changes proposed; types of changes Describe cost impact Change detailsWhy benefit, rationaleHow identify impacts on multifunctional rolesIssues and risksFill in Change Management Form; use flipcharts too,8-21,Case Study Debrief,What are your next steps to incorporate the changes in the initiative?What really happened?Whitestrips product stability was at 3 months prior to launchStability was fixed Several BASES tests were run on CWS,8-22,Key Points,Scope, schedule, and cost are components of initiative baselineThe purpose of the change management process is to define how initiative change requests are ha