航空服务客舱会话 PPT课件

航空乘务英语 客舱会话 课程介绍 本课程介绍了机上最常用的服务用语与对话 通过对本课程的学习 使学员熟悉航空乘务工作的基本内容 并具有基本的英语沟通能力 本课程的培训程序是 主题介绍 maininstruction 关键词汇 keywords 运用技巧 usingskill 分组讨论 discussion 运用练习 practice UnitOne Boarding MainInstruction UnitOne Boarding KeyWords aboardaislegreen coloredinthemiddleofboardingpassrowindicateoverheadcompartmentallowgothroughwindowseat 在 车 上 在 船 上通道 过道绿色的在 前面登机牌排 行指示 显示行李架 舱 允许 承认通过靠窗的座位 UnitOne Boarding UsingSkill greeting Themainpurposeofgreetingistobuildupandmaintaingoodrelationship findseat makesuretheseatnumber explainaskothersforhelp muststarttheconversationpolitly sentencepattern Excuseme Sir Please Thanks You rewelcome Sir MayI Excuseme Could would youplease Pleaseletusknowifthereisanythingwecandoforyou UnitOne Boarding Discussion Howwouldyougreetthepassengerswhentheyboardtheplane Apassenger sseatnumberis12A Howcanyouhelphimtofindhisseat Whenpassengersareboarding oneofthemisblockingthewayinthecabin Whatdoyousaytohim Willpassengersbeabletochangeseatsfreelyduingtheflight UnitOne Boarding Practice UnitTwo Seating MainInstruction UnitTwo Seating KeyWords togetherwindowseatlegroomrestrictstretchbalance 共同 一起靠窗的座位放脚空间 踏脚处限制伸展平衡 UnitTwo Seating UsingSkill offerhelp Thisissocialbehavior Cabinattendantsalwaysofferhelptotheircustomersiftheywanttogivegoodservice Thosewhoaccepthelpmayfeelgratefulandexpresstheirthanks sentencepattern Excuseme Iwantto Canyouhelpmeto I ll if too to Wouldyouplease I msorry I mafraidthat Thankyoufor UnitTwo Seating Discussion Whenapassengerwantstochangeseatwithothers howdoyouhelphim Whenapassengerwantstotakeaemptyseat whatwouldyousay Whenapassengertakethewrongseat whatwouldyoudo UnitTwo Seating Practice UnitThree Seating MainInstruction UnitThree Seating KeyWords instructiongooverwillingassistanceenlistincaseofavailablepulloutmanagecomplicateproperlyinthatcaseregulationevacuateuponsignal 知识 用法说明书仔细检查 复习乐意的 自愿的帮助万一 假设有用的 可用的拉出处理 应付 操纵复杂恰当的 适当的在那种情况下规章 规则疏散 撤出依附于 按照信号 UnitThree Seating UsingSkill Theseatbesidetheemergencyexit it sveryimportanttomakesurethatthereissomebodycanhelpthecrewincaseofemergency Theyshoulddouponthecrew sinstruction sentencepattern Excuseme yourseatisjustbeside Areyouwillingtooffertheassistance I mnotsureifIcan Couldyoushowme Youarekindlyrequestedto UnitThree Seating UsingSkill Yourseatisjustbesidetheemergencyexit wouldyoupleasehelpthecrewtoopenthisdoorwhenintheemergencysituation Sopleasereadthissafetyinstructionnow 您正好坐在紧急出口座位上 当发生紧急情况时 您是否愿意帮助机组成员打开这个出口 请您现在阅读一下出口座位须知卡 UnitTwo Seating Discussion Whatwouldyousaytothepassengerwhoseseatisjustbesidetheemergencyexit Whatwouldyoudoifthatpassengerisnotwillingtohelpcrewtodosomething Howwouldyoudoiftheseatbesidetheemergencyexitisempty UnitThree Seating Practice UnitFour Baggage MainInstruction UnitFour Baggage KeyWords allowblockregulationemergencygalleyprepare 允许 承认防碍 阻塞规则 规章 调节 校准紧急情况 突然事件狭长船 大型划船 船上厨房准备 UnitFour Baggage UsingSkill Askforhelp Peoplemayaskothersforhelpwhentheyareintroubleorinneed butbeforetheydoso theymuststarttheconversationpolitely sentencepattern Wouldyouminddoning No Idon tmind I mafraidwearenotallowedtodo I mafraidyoucan tdo too to UnitFour Baggage Discussion Whenapassengerwantstoputbaggageinthegalley whatwouldyousay Apassenger sbagistoobigtoputinthecompartmentorundertheseat howdoyouhelphim Apassengerleavethebagbytheemergencyexit howwouldyoudo UnitFour Baggage Practice UnitFive BeforeTake off MainInstruction UnitFive BeforeTake off KeyWords champagnetowelthirstyhangupclosetcertainlyvaluablewalletsupplementarycomfortable 香槟酒 香槟色毛巾口渴的 渴望的挂断 拖延 把 挂起来壁橱 储藏室的确 口语 当然 行贵重的 有价值的皮夹 钱夹增补物 辅助的舒适的 UnitFive BeforeTake off UsingSkill Peopleaskfordirectionsorlocationswhentheyareinanewplace Itisimportantforflightattendantstomakeagoodservicebeforetake off becauseit sagoodbeginningoftheflight sentencepattern Wouldyoulike Thatsoundsagoodidea Wouldthatbeallright Thatwouldbefine thankyou Wouldyoulikemetodo foryou UnitFive BeforeTake off Discussion Whatkindofserviceshouldweoffertothepassengersbeforetakeoff Apassengerwithababydoesn tknowhowtofastenherseatbelt Whatwouldyoudaytohelpher Apassengeraskssomethingtodrinkbeforetakeoff whatwouldyousay UnitFive BeforeTake off Practice UnitSix BeforeTake off MainInstruction UnitSix BeforeTake off KeyWords reachcruisealtitudejournalelectronicequipmentinterferenavigationcigaretteimmediatelyforbidchewinggum 到达 达到巡游 巡航高度定期刊物 杂志电子的设备妨碍 干扰领航 导航香烟立刻 马上禁止 不许口香糖 UnitSix BeforeTake off UsingSkill Therearesth cannotbedoneintheairplane Theflightattendantsshouldaskthepassengersnottodosth sometimes Buttheyshouldbepolitely andexplainthereasonaspossibleastheycan sentencepattern Youwillhavetodosth until Wouldyouliketodo I mafraidwedon thavethatonboard Youarenotallowedtodosth Itmightinterferewithsth UnitSix BeforeTake off Discussion Theplaneisgoingtotakeoff butapassengerwantstogotothelavatory Whatwouldyousaytohim Apassengerisusinghismobilephonepriortotake off Howdoyoustophim Apassengerissmokinginthecabin howdoyoustophim Howdoyouofferthenewspapertothepassengers UnitSix BeforeTake off Practice UnitSeven DrinkService MainInstruction UnitSeven DrinkService KeyWords availablemineralpreferplainstraightcoffeecocktailchaserinstead 可利用的 有用的狂舞 矿石更喜欢 宁愿简单的 平常的纯咖啡鸡尾酒烈酒后饮品代替 UnitSeven DrinkService UsingSkill Whenpeoplefacechoices theyneedtoknowmoreaboutthethings It simportanttobefamiliarwithabasicrangeofdrinksfortheflightattendants sentencepattern Wouldyoulikesth todrink Wehave Howdoyoulikeyour Wouldyoucareforsth todrink I mafraidwedon thavethatonboard UnitSeven DrinkService Discussion Howdothecabinattendantstellthepassengerswhatdrinksavailable Howdothecabinattendantsservethecoffeetothepassengers Howdothecabinattendantsservethecocktailtothepassengers UnitSeven DrinkService Practice UnitEight MealService MainInstruction UnitEight MealService KeyWords setroastmaincoursesteaktastyhorsd oeuvresalmonlobsterdelicacytypically 放 置烤 烘主菜肉排 牛排好吃的 可口的 正餐前的 开胃食品鲑鱼 大马哈鱼龙虾美味佳肴代表性地 作为特色地 UnitEight MealService UsingSkill Peoplegiveadvicetothosewhoaskforitorseemtoneedit Therearevariouskindsofadvice Givingadviceishelping sentencepattern Whatwouldyoulikefor I mafraidwearealloutoffsth Wouldyoucarefor Whatkindofsth doyouhave I dliketotry Youordered isthatright UnitEight MealService UsingSkill Takingadviceandsuggestions Thatwouldbeverynice Thatwouldbeagoodidea Thatsoundsgood I dlikethatverymuch Rejectingadviceandsuggestions IregrettosayIcan tacceptyouradvice Thatwouldbeverypleasant butIcan t Idon tthinkIwill butthankyouallthesame Well I drathernot ifyoudon tmind UnitEight MealService Discussion Generally whatisthemaindishonboard Apassengerwantschickenforhismaincourse butactuallythereisnomorechickenleftinthegalley Whatwouldyousay Whenpassengersareofferedmealsonboard besidethemaindish whatelsecantheybeserved Ifacabinattendantwantstopassthetraytothepassengersbythewindow whoareoutofherreach whatshouldshedo UnitEight MealService Practice UnitNine OtherCabinService MainInstruction UnitNine OtherCabinService KeyWords bassinetsoilfeeddisturbgratefuldizzysufferairsicknesstabletvomitthoughtful 婴儿摇篮弄脏 变脏喂打扰感激的 感谢的 指人 晕眩的 昏乱遭受 经历 忍受晕机药片吐出 呕吐体贴的 关切的 UnitNine OtherCabinService UsingSkill Infantsarespecialpassengersonboard Thepassengerswithbabyneedmorecare It sthebestservicetodosth forthethiskindofpassengersbeforetheaskforhelp sentencepattern I llbegladto Doyouthink Wouldyoulikemetodo Willyoubeabletodo Didyouorder for IfthereisanythingIcandoforyou pleaseletmeknow I llhelpyouwith I mfeeling UnitNine OtherCabinService Discussion Howthecabinattendantshoulddowhenthepassengerwiththebabyisboarding Whenapassengeraskforthemilkforherbaby whatkindofthingsshouldcabinattendantshouldask Whenwecansetupthebassinet Andwhenweshouldtakedownit Howcanwetakecareofthepassengerwhoissufferingfromairsickness UnitNine OtherCabinService Practice UnitTen OtherCabinService MainInstruction UnitTen OtherCabinService KeyWords headsetpopmusicclassicalmusicfolkmusiclightclasicfilloutimmigrationunaccompanied 耳机流行音乐古典音乐民间音乐轻音乐填写移民局无伴侣的 无随从的 UnitTen OtherCabinService KeyWords exceedtax freelimitinadvancecustomseardropprettysuredafinitelyitinerarydescription 超过免税限度 限制提前海关耳环非常确定明确地 干脆地旅程 旅行线路描述 UnitTen OtherCabinService UsingSkill Passengersmaybenotfamiliarwiththeairplane Sowhenthecabinattendantsintroducethefacilitiesoftheplane theyshouldbeslowlyandclearly Describingpersonsorthingsisusefulwayofcommunication Thededcriptiongivesusefulinformationtotheotherperson Peopleoftendescribelostpersonsorthings UnitTen OtherCabinService UsingSkill sentencepattern Ienjoydoing Youwillneeditwhenyou Doyouhave exceedingtheduty freelimit Iseemto I msorrytohearthat madam Whendoyouthinkyou Wouldyouminddoing UnitTen OtherCabinService Discussion Whenapassengertellyouheloststh inthecabin whatshouldyoudo Howdothecabinattendantsintroducethecabinfacilitiestothepassengers justlike seatback readinglight Apaasengerhasjustfilledoutseveralforms Heasks WhendoIneedtheseforms DoIhavetoreturnthemtoyou Whatdoyousay UnitTen OtherCabinService Practice UnitEleven Information MainInstruction UnitEleven Information KeyWords conditionunfavorablefogliftperhapslocalinternationalDateLinecomplicatedsightseeingrecommendancient 条件 环境不宜的 不顺利的雾 云 雾等 消散可能当地的 地方的国际日更线复杂的 难解的观光推荐 介绍远古的 旧的 UnitEleven Information UsingSkill Peoplemayaskforinformationalmosteveryday Informationabouttrainschedules flightschedules weatherconditions andsoonisfrequentlyaskedabout Askingforinformationhasbecomeoneofthefavoritetopicsofourdailyconversations sentencepattern I msorrytotellyouthat What sthematter itisgoingtotakesb s