check-in-酒店英语-入住登记PPT课件

1 Check in 2 StepstoCheck in 1 Greetguests2 Asktheguestwhetherhe shehasareservationwiththehotel 3 Yes checktherecordincomputer No sellrooms 4 Asktheguesttoshowhis heridentification 5 Asktheguesttofillintheregistrationform 6 Askaboutthewayofpayment 7 Formthecheck inrecord 8 Givetheroomkeycardtotheguest9 Callthebellman10 Thanktheguest 3 GlennChicagoHotel TangLiao 12March 15March 1 Single 1 980RMB TangLiao8March LanLan 4 GlennChicagoHotel 5 Check in R receptionistG guest R Hello WelcometoChicagoHotel HowmayIhelpyou G Yes Iwanttocheck in R Doyouhaveareservation sir G Yes Ireservedasingleroom R Oksir mayIhaveyourname G MynameisTangLiao R Checkthecomputer Yes Hereitis YoureservedasingleroomfromMarch12toMarch15 right G Yes 6 R OkSir mayIseeyourpassport please G Hereyougo R Howwouldyouliketopay G Incash R OkSir Hereisyourkeycard Youareinroom508onthefifthfloor G Thankyou R Pleaseenjoyyourstay 7 A localguideB TourleaderC ReceptionistC Goodevening Welcometoourhotel A 1 晚上好 我需要一个套房 八个单人间和三个双人间 C Haveyoumadeareservation A Yes 2 我们是为一个德国团队预订的 3 我来自中旅 该团共有15个游客 团号为SHCITS A070828 中旅 CITSChinaInternationalTravelServiceC I msorry butIdon tseeyourreservationhere A 4 我们肯定办过预订 因为我三天前还确认过 5 你可以再查一下吗 或者联系销售部 C Allright Letmecheckagain Ah yes hereitis Wehaveonesuite eightsingles andthreetwinsforCITS 8 B 6 有什么问题吗 A No everythingisallright B 7 客房都准备好了吗 C Yes theyare MayIhaveyourpassports please B Sure Hereyouare C Thankyou Wouldyoupleasefillintheseregistrationforms B 8 登记表填好了 我们可以拿钥匙吗 C Herearethekeys Haveapleasantstayinourhotel B Thankyouverymuch 9 Translation 1 晚上好 我需要一个套房 八个单人间和三个双人间 2 我们是为一个德国团队预订的 3 我来自中旅 CITS 该团共有15个游客 团号为SHCITS A070828 4 我们肯定办过预订 因为我三天前还确认过 10 Translation 1 你可以再查一下吗 或者联系销售部 2 有什么问题吗 3 客房都准备好了吗 4 登记表填好了 我们可以拿钥匙吗 11 Surname Name Nationality Sex Birthday RoomNo Roomrate PassportNo 803214DateofissueSept6 2006ValiduntilSept5 2012Permanentaddress252KingsStreet NewYork USAOccupationDoctorTel 555 880 321Methodofsettlementofbill pleasecheckone Cash Creditcard CheckDateofarrival Dateofdeparture Guest ssignature MONEY JEWELSANDVALUABLESMUSTBEDEPOSITEDINTHEHOTELSAFE OTHERWISETHEMANAGEMENTCANNOTASSUMEANYRESPONSIBILITY REGISTRATIONFORM 12 KeySentences GreettheguestHelloSir Ma am HowmayIhelpyou Askaboutreservation1 Doyouhaveareservation please 2 Couldyoutellmeyourname please Couldyouspellyourname please Yes wehaveyourreservation You vereservedasingledeluxeroomwithseaview haven tyou 13 Check in AskaboutlengthofstayHowlongwillyoubestaying please AskaboutidentificationMayIseeyourIDCard passportplease Sir Ma amPleaseshowyour AskaboutpaymentHowwouldyouliketopay please Incash Bycreditcard 14 Asktheguesttofillintheregistrationcard1 Couldyoupleasefillinthisregistrationcard 2 Pleasecompletethisregistrationform Telltheguestwheretheirroomis1 Hereisyourkeycard You reinroom508onthefifthfloor 2 Thebellboywillshowyoutoyourroom 15 Tasks groupwork Situation1 1 YournameisBrown 2 Youhavereservedadoubleroomfromthe5th Maytothe7th May 3 Nowyouarecheckingin 4 Youwanttopaybycreditcard 16 Situation2 1 YournameisLily comingtoGuilinforaconference meeting 2 YouprefertostayinGuilinSharatonHotelfromAugust8thto12th 3 Youaskforasingleroom 4 Youneedthemorningcallservice 17 Keys 1 Goodevening I dliketohaveonesuite eightsingles andthreetwins please 2 We vebookedthemforourtourgroupfromGermany 3 I mfromChinaInternationalTravelServiceandthegroupcodeisSHCITS A070828 Wehave15passengers 4 I msurewehavemad