物流2010级管理学双语期末试卷B.doc

承诺：我将严格遵守考场纪律，知道考试违纪、作弊的严重性，还知道请他人代考或代他人考者将被开除学籍和因作弊受到记过及以上处分将不授予学士学位，愿承担由此引起的一切后果。专业 班级 学号 学生签名： 华东交通大学20112012学年第一学期考试卷试卷编号：（ B ）卷 管理学基础（双语）课程 课程类别：必、限、任闭卷（ ）、开卷(范围)（教材、参考书、笔记、字典）考试日期: 2012.1.6题号IIIIIIVIV总分累分人签名题分3010162420100得分考生注意事项：1.本试卷共 6 页，总分100分，考试时间120分钟。2.考试结束后，考生不得将试卷、答题纸和草稿纸带出考场。得分评阅人 I. Choose the only one correct answer for each question (2 point per question, total 30 points)1. Which one of the following best demonstrates the concept of efficient management? _A. Maintaining output with fewer resources B. Increasing output and inputC. Getting activities completed D. Maximizing output2. Power based upon identification with a person who has desirable resources or personal traits is known as: _A. coercive powerB. legitimate power C. expert powerD. referent power.3. When an individual is characterized by a need to constantly do better, to accomplish difficult goals , and to succeed , he or she has _A. an external locus of control B. a high nAchC. an unfulfilled need for hygiene factors D. a high nAff4. Which of the following is NOT a strength of the matrix structure? _.A. The efficiency from specialization attributable to the functional structureB. The accountability of the divisional structure C. Minimizes ambiguity in reporting relationshipD. Elimination of the duplication of resources and facilities 5. If the environment in which the organization functions is relatively stable, which structure will be most effective?_A. strategic organizationB. mechanistic organization C. organic organization D. adhocracy 6. An organization must contain all except which of the following characteristics_A. purposeB. people C. structureD. product7. According to the leadership grid, which leadership style occurs when efficiency in operations is the dominant orientation?_A. team managementB. country club managementC. impoverished managementD. task management 8. Which of the following statements is INCONSISTENT with the relationship between strategy and structure?_A. change in structure will result in a change in strategy.B. change in strategy is followed by a change in structure.C. Strategy is a major influence on structure.D. None of the above is inconsistent with the relationship between strategy and structure. 9. A large discount store, like Wal-Mart, whose primary goal is to have the lowest prices in the industry, is using which of the following strategies to maintain a competitive advantage?_A. cost-leadership strategyB. differentiation strategyC. focus strategyD. retrenchment strategy10. The degree to which an individual believes that working at a particular level will generate a desired outcome is defined by the expectancy theory as_A. value or valenceB. attractivenessC. performance-reward linkageD. effort-performance linkage11. If a leader describes his or her least-preferred coworker in relatively unfavorable terms, according to Fielder, _A. The leader would be classified as relationship-orientedB. The leader would be classified as task-orientedC. The leader would be classified as authoritarianD. None of the above12. In the job characteristics model (JCM), the links between the job dimensions and the outcomes are moderated or adjusted by the strength of the _ need.A. security B. power C. growthD. affiliation13. According to Maslow, when does a need stop motivating? _A. When the situation changesB. When it is substantially satisfiedC. When the person returns to a lower-level needD.Never14. Information about opportunities and threats comes from_A. An analysis of the organizations internal resourcesB. A department by department study of the organizationC. Scanning the external environmentsD. None of the above15. Bounded rationality differs from the rational model in that decision makers:A. act irrationally B. focus on easy-to-find choicesC. seek advice from employees D. act outside the boundaries set by their organizations.得分评阅人II.True/False Questions (1point per question) 1._ 2._ 3._ 4_ 5._6._7._ 8._ 9._ 10._1. The four contemporary functions of management are planning, organizing, leading, and controlling.2. The primary issue that aroused Taylor to create a more scientific approach to management was worker effectiveness3. The 14 principles of management are associated with Fayol.4. In the omnipotent view of management, much of an organizations success or failure is due to forces outside managements control.5. Goals are the foundation of organizational planning.6. The most outspoken advocate of the classical view of organizational social responsibility is Milton Friedman.7. The BCG matrix evaluates SBUs to identify which SBUs offer high potential and which drain organizational resources.8. People will do better when they get feedback on how well theyre progressing toward their goals.9. Job enlargement increases job depth.10.Managers and leaders are the same.III.名词解释(每题4分，共16分) 得分评阅人 1. SWOT Analysis2. Overall Cost-leadership Strategy3. Related Diversification4. escalation of commitmentIV、简答题 (每题8分，共24分) 得分评阅人 1. 什么是非正式组织，了解非正式组织有何意义？2. 矩阵式组织结构有哪些优点和缺点？3. 简述战略管理基本流程的内容。 V.综合题(共20分) 得分评阅人 1. 案例：宏利服装公司的激励制度汪明明是宏利服装公司的人事经理，最近她刚刚兼职学习完MBA的所有课程并且获得了某著名学府的MBA学位。在MBA学习的过程中，她对于管理中的激励理论，特别是马斯洛和赫茨伯格的理论相当注意。在她看来，赫茨伯格的激励因素和保健因素理论的划分非常具有操作性。因此她认为可以立即在公司中实际运用它们。据汪明明了解的可靠信息，宏利公司的工资和薪水水平在服装行业中间是最好的。因此，她认为公司在激励下属时应该集中在赫茨伯格的激励因素上。经过多次会谈，她说服公司高层管理者。公司总裁授权她去制定工作计划并且放手让她去推行。在这种情况下，汪明明开始制定关于强调表彰、提升、更大的个人责任、成就以及使工作更有挑战性等各种计划，并且在组织里开始推行。但是计划运转了几个月后，她迷惑了，发现结果和她的期望相差甚远。首先是设计师们对于计划的反应很冷漠。他们认为他们的工作本身就是一个很具有挑战性的工作。他们设计的服装在市场上很畅销就是对他们工作成绩的最大肯定，而且公司通过发放奖金的方式对他们的工作已经给予肯定。总之他们认为所有这些新计划都是浪费时间。有一个和汪明明比较熟悉的设计师甚至和她开玩笑地说：明明，你这些玩艺儿太小儿科了，你是不是把我们当成小学生了，我看你理论学得太多了。裁剪工、缝纫工、熨衣工