新职业英语1酒店英语--Unit-2.ppt

酒店英语 ENGLISHFORCAREERS 新职业英语 中国劳动关系学院高等职业技术学院 Unit2CheckingIn Listening Speaking 4 Warming up 1 Reading 2 3 Writing 5 Project 6 VocabularyandStructure 7 ListeningScript 8 Unit2CheckingIn Warming up greetingtheguest Bcheckingthereservationrecord Daskingfortheguest spassport Aaskingtheguesttofillintheregistrationform C SuggestedAnswers Unit2CheckingIn Task1Matchthestepsofcheckinginwiththeircorrespondingpictures Warming up A FrontDeskB roomcardC breakfastcouponD receiptE IDcardF receptionist SuggestedAnswers Task2Writeeachofthewordsorexpressionsunderitscorrespondingpicture Unit2CheckingIn Warming up SuggestedAnswers Task3Thefollowingstatementsdescribethejobprocedureofareceptionist Discusswithyourpartnerandputtheminthecorrectorder Unit2CheckingIn Correctorder AECDBF Warming up FrontOfficeOrganization Unit2CheckingIn Warming up MoreaboutFrontOffice 1 Lobby Unit2CheckingIn Warming up MoreaboutFrontOffice 2 ReceptionDesk Receptionist Unit2CheckingIn Task1Trytoanswerthefollowingquestionsbeforeyoureadthepassage Whatdutiesdoesareceptionistperform 2 Doyouknowhowthereceptionistchecksinwalk inguests Reading Unit2CheckingIn Reading Thereceptionistshouldcheckinguestswithorwithoutreservations answeranyquestionsfromtheguests helpguestswithanyproblems answertelephones takemessages andhandlecomplaints SuggestedAnswers 1 Whatdutiesdoesareceptionistperform Unit2CheckingIn Reading Forthewalk inguest thereceptionistfirstaskstheguestthesamequestionsaskedinthereservationprocess Thereceptionistshouldalsochecktheguest srequirementagainsttheroomavailabilityinthereservationsystem Aftertheguestdecidestotakearoominthehotel thereceptionistthengivesouttheregistrationformtotheguesttofillout Whentheguestcompletestheform thereceptionistmusthaveacheckandmakesuretheinformationitemsareenteredcorrectly Afterregistration thereceptionisttellstheguesthisroomnumberandtheflooritison Thenhegivestheguesthisroomcardandkeycard Finally thereceptionistshouldwishtheguestanenjoyablestayatthehotel SuggestedAnswers 2 Doyouknowhowthereceptionistchecksinwalk inguests Unit2CheckingIn TheReceptionist sWork 翻译 声音 1WhenaguestarrivesattheFrontDesk thereceptionistgreetshim herandasksifhe shehasmadeareservationornot Forthe Reading Unit2CheckingIn guestwithareservation thereceptionistshouldconfirmwithhim herthereservationdetails suchasroomtype roomrate lengthofstay etc andthengiveoutaregistrationformtotheguesttofillout TheReceptionist sWork 翻译 声音 2Forthewalk inguest thecheck inproceduresmaytakealittlelongertime Thesamequestionsaskedbyareservationistinthereservationprocessmustbeaskedbythereceptionist forexample howmanynights howmanypeopleintheparty whatkindofroom etc Thereceptionistshouldalsochecktheguest srequirementagainsttheroomavailabilityinthehotel sreservationsystem Aftertheguestdecidestotakearoominthehotel thereceptionistthengivesouttheregistrationformandcontinuesthecheck inprocedures Reading Unit2CheckingIn TheReceptionist sWork 翻译 声音 3Whentheguestcompletestheform thereceptionistmusthaveacheckandmakesurethatsuchinformationitemsastheguest sfullname address nationality purposeofhis hervisitandsignatureareenteredcorrectly Ifthevisitorisaforeigner informationabouthispassportnumber placeofissueanddateofissuealsoneedstoberecorded Reading Unit2CheckingIn TheReceptionist sWork 翻译 声音 4Afterregistration thereceptionisttellstheguesthis herroomnumberandtheflooritison thengivestheguesthis herroomcardandkeycardwhichwerepreparedwhiletheguestwascompletingtheregistrationform Theroomcardhastheeffectofbeingtheidentitycardfortheguestduringhis herstay Finally thereceptionistshouldwishtheguestanenjoyablestayatthehotel Reading Unit2CheckingIn TheReceptionist sWork 翻译 声音 5Withtheformalitiesconcludedthereceptionistwillinformthebellmantocarrythebaggageandshowtheguesttohis herroom Andthereceptionistwillcheckallthepaperworkundertakenontheguest sarrivalonceagainandmakesurethatthecomputerdetailsareallcorrect Reading Unit2CheckingIn TheReceptionist sWork 翻译 声音 6Besidescheckinginguests thereceptionistisalsoresponsibleforansweringanyquestionsfromtheguests helpingthemwithanyproblemsthattheymayhave answeringtelephones takingmessagesfortheguests andhandlingcomplaintsfromunsatisfiedguests Reading Unit2CheckingIn confirm e g IamwritingtoconfirmabookingforasingleroomforthenightofJune6th 我写信是想确认一下我预订的6月6日晚的一个单人间 MrBaker sassistanttelephonedtoconfirmhisappointmentwiththechairman 贝克先生的助手打电话来确认他与主席的约会 v 确认 Reading Unit2CheckingIn detail e g Sherefusedtogiveanydetailsaboutwhathadhappened 她拒绝提供关于所发生事情的任何细节信息 weshallconsidereverydetailoftheBill 我们会考虑这个议案的每一细节 n 细节 Reading Unit2CheckingIn registration e g StudentregistrationstartsthefirstweekinSeptember 9月的第一周开始进行学生注册 n 登记 Reading Unit2CheckingIn Thenumberofnewprivatecarregistrationshasincreased 私人新车注册数量已经增多 giveout e g Pleasehelpmegiveoutthesetestpapers 请帮我发一下这些试卷 分发 散发 Reading Unit2CheckingIn Overathousandcopiesofthepamphlethavenowbeengivenout 现在已分发了一千多本小册子 check in e g Thehotelishiringadditionalstafftomakecheck ineasier 这家酒店额外雇佣了一些员工 使入住变得更加简便 n 报到 登记 Reading Unit2CheckingIn Couldyoutellmewherethecheck indeskis 请问登记处在哪里 procedure e g What stheprocedureforapplyingforavisa 申请签证的程序是什么 Thereisasetprocedureformakingformalcomplaints 要正式提出投诉是有固定程序的 n 程序 手续 Reading Unit2CheckingIn formality e g It saformalitywhichwehavetogothrough 这是我们必须履行的手续 Themanager ssignaturewasjustaformality 经理的签字只是一道必须履行的手续 n 正式手续 必须履行的手续 Reading Unit2CheckingIn inform e g Pleaseinformusofanychangeofaddressassoonaspossible 如果地址有变 请尽快通知我们 Canyouinformmewhentobeginourfinalexamination 你能告诉我们什么时候期终考试吗 UsefulExpressions informsomebodyof 通知某人 beinformedof 听说 接到 通知 v 通知 Reading Unit2CheckingIn undertake e g Dr JohnsonundertookthetaskofwritinganEnglish Chinesedictionary 约翰逊博士承担起编写英汉字典的任务 I llleaveyoutoundertakeanimportantmission 我要让你承担一项重要使命 n 着手做 承揽 承担 责任 Reading Unit2CheckingIn checkin e g Youneedtocheckintwohoursbeforetheflight 你需要在航班起飞前两个小时办理登记手续 Howmanydelegateshavecheckedinattheconvention 大会已有多少代表报到 登记签到 beresponsiblefor 对 负责 e g Theairlineislegallyresponsibleforthesafetyofitspassengers 航空公司对乘客的安全负有法律责任 Theweatherisresponsibleforthedelay 由于天气关系才耽搁了 handle e g Theheadmasterhandledthesituationverywell 校长很好地处理了情况 Idon tthinkIcouldhandleitiftheyturnedmedown 我想如果他们拒绝我 我会受不了的 v 处理 处置 Reading Unit2CheckingIn complaint e g Thesalesassistantsaretrainedtodealwithcustomercomplaintsinafriendlymanner 售货员训练有素 以友善的方式处理顾客投诉 Ihavenocomplaintsaboutthehotel 我对这家旅馆没什么不满意的 n 投诉 诉苦 Reading Unit2CheckingIn 登记入住 1当客人抵达前台时 接待员向客人问好致意 并询问客人有无预订 如果客人有预订 接待员需要与客人确认他的预订信息 例如 房间类型 房价 住店日期等等 然后再给客人一份入住登记表请客人填写 Unit2CheckingIn Reading 登记入住 2对于无预订的散客 办理登记入住手续的时间会稍微长一些 那些在预订过程中由预订员询问客人的问题 在这里接待员也需要一一询问客人 例如 要住几个晚上 一共多少位客人 需要什么类型的房间等 接待员还要检查饭店预订系统中有无客人需要的房间 等客人决定入住酒店后 接待员拿出入住登记表给客人 然后继续为客人办理登记入住手续 Unit2CheckingIn Reading 登记入住 3当客人填写完登记表 接待员必须检查一遍客人填写的表格 确保以下信息填写准确 客人全名 地址 国籍 来访目的和签名 如果住店客人是外国客人 登记表中还需要填写护照号码 护照签发地和日期 Unit2CheckingIn Reading 登记入住 4登记完之后 接待员告诉客人他的房间号以及房间所在的楼层 然后接待员把在客人填表时准备好的房卡和钥匙卡交给客人 房卡起到作为客人住店期间身份证的作用 最后 接待员应该祝愿客人住店期间愉快 Unit2CheckingIn Reading 登记入住 5所有手续办完之后 接待员会通知行李员过来帮助客人搬运行李并护送客人到房间 接待员需要再次核对客人来店后建立起来的所有文档 确保电脑里记录的信息准确无误 Unit2CheckingIn Reading 登记入住 6除了为客人办理入住登记手续 接待员还需要承担一些其他工作 例如回答客人提出的问题 帮助客人解决他们遇到的困难 接听客人打来的电话 为客人记录留言 处理不满意的客人的投诉等 Unit2CheckingIn Reading Task2Readthepassageandtickoffthedutiesofthereceptionistmentionedinthepassage Reading SuggestedAnswers Unit2CheckingIn Reading SuggestedAnswers Task2Readthepassageandtickoffthewaysofreservationmentionedinthepassage Unit2CheckingIn Task3Completethefollowinginformationlistofaforeignguest Reading SuggestedAnswers Unit2CheckingIn Reading SuggestedAnswers nationality 1 signature 2 passportnumber 3 dateofissue 4 Unit2CheckingIn Task3Completethefollowinginformationlistofaforeignguest 1 Ittakesalongertimeforthereceptionisttocheckinwalk ingueststhantheguestswithreservations 2 Thewalk inguestsshouldfirstfilloutaregistrationformwhencheckingin 3 Thekeycardservesastheidentitycardfortheguestduringhisstay 4 Thereceptionistshouldchecktheinformationonguests registrationformsandinthecomputeraswell Task4Decideifthefollowingstatementsaretrue T orfalse F Reading SuggestedAnswers Unit2CheckingIn Reading SuggestedAnswers 1 T2 F3 F4 T Task4Decideifthefollowingstatementsaretrue T orfalse F Unit2CheckingIn Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark whereappropriate Listening SuggestedAnswers Unit2CheckingIn 声音 SuggestedAnswers Task1Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark whereappropriate Listening Unit2CheckingIn Task2Mr Moorewalksintoahotel Hewantstocheckin buthedidn tmakeareservation Listentotheconversationandfillintheblanksintheinformationcard Listening SuggestedAnswers Unit2CheckingIn 声音 SuggestedAnswers Listening Unit2CheckingIn Task2Mr Moorewalksintoahotel Hewantstocheckin buthedidn tmakeareservation Listentotheconversationandfillintheblanksintheinformationcard Guest G I dliketocheckin please Receptionist R Haveyou 1 sir G No R Whatkindofroomwouldyoulike sir G Anexecutivesuite please R Onemoment please I msorry Ourexecutivesuitesare 2 tonight G Whatapity R Butwestillhaveafewjuniorsuitesand 3 available Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox Listening Unit2CheckingIn 声音 G Howmuchisajuniorsuite R Ninehundredyuanpernight Ithasaking sizebed aseparateseatingarea abalconyandthe 4 G Fine I lltakethat R MayIhaveyourname please G BrantMoore R MayIknowforhowmanynightsareyougoingtostayinourhotel G Justonenight R Thankyou Mr Moore Couldyoupleasefilloutthis 5 G OK Listening Unit2CheckingIn SuggestedAnswers SuggestedAnswers 1 madeareservation 2 fullybooked 3 deluxesuites 4 high speedInternetaccess 5 registrationform Task3ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox Listening Unit2CheckingIn Task4AguestcomestotheFrontDesk Hewantstoextendhisstay Listentotheconversationandfillintheformwiththeinformationyouhear Listening SuggestedAnswers Unit2CheckingIn 声音 SuggestedAnswers Guestname KevinJonesRoomnumber 810Planneddeparturetime thismorningExtendedstay forthreemoredays Listening Unit2CheckingIn Task4AguestcomestotheFrontDesk Hewantstoextendhisstay Listentotheconversationandfillintheformwiththeinformationyouhear 1 Theguestplannedtostayinthehotelforthreenights 2 Theguestcanstillstayathisroomtomorrow 3 Theguestneedstocheckbackwiththereceptionisttomorrow 4 Theroomsontheeighthfloorarebookedupbyaconferencefortomorrownight Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue T orfalse F Listening SuggestedAnswers Unit2CheckingIn 声音 SuggestedAnswers 1 F2 F3 T4 T Listening Task5ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue T orfalse F Unit2CheckingIn Speaking Task1Readandpracticetheconversationinpairs Receptionist R Goodafternoon sir HowmayIhelpyou Guest G I mAndrewScott Ihavemadeareservationwithyou Here stheconfirmationnotice R Thankyou Mr Scott I llcheckthereservationrecord Waitamoment please Sorrytohavekeptyouwaiting Accordingtoourrecord yourreservationisforadoubleroomfromMarch20thto24th Theratewillbe90dollarspernight Isthatright G Yes R Couldyoufillouttheregistrationform please G OK R Thanks CouldIseeyourpassport please G Yes hereyouare Unit2CheckingIn Speaking Task1Readandpracticetheconversationinpairs R Thankyou Mr Scott Hereisyourpassport Howwouldyouliketosettleyourbill G Bycreditcard R MayItakeaprintofyourcard please G Sure R Thankyou Mr Scott Yourroomis1012onthetenthfloor Hereisyourreceipt andthisisyourkeycard Pleasekeepthem Thebellmanwillshowyouuptoyourroom AnythingelseIcandoforyou G Nomore Thankyou R You rewelcome Wehopeyou llenjoyyourstaywithus Unit2CheckingIn Speaking Task2PeterAndersonreservedadeluxesingleroomyesterday NowhecomestotheFrontDesktocheckin MakeupaconversationsimilartotheoneinTask1withtheexpressionsgiveninthebox andthenactitoutinpairs SuggestedSample Unit2CheckingIn SuggestedSample 1 Receptionist R Goodevening sir HowmayIhelpyou Guest G I dliketocheckin R Haveyoumadeareservation sir G Yes Ihavereservedadeluxesingleroomyesterday R MayIhaveyourname sir G PeterAnderson R Thankyou Mr Anderson Waitamoment please Letmecheckthereservationrecord Thankyouforyourwaiting Soyou vereservedadeluxesingleroomforthenightsfromFebruary14thto16th Theroomrateis500yuanpernight Isthatcorrect G Yes R Couldyoufillouttheregistrationform please G OK Speaking Unit2CheckingIn SuggestedSample 2 R Thanks CouldIseeyourpassport please G Yes hereyouare R Thankyou Mr Anderson Hereisyourpassport Howwouldyouliketopay Incash bycreditcardorwithtraveler scheck G Bycreditcard please R MayItakeaprintofyourcard please G OK Hereyouare R Thankyou Mr Anderson Yourroomis602onthesixthfloor Hereisyourreceipt andtheseareyourkeycardandroomcard Pleasekeepthem Thebellmanwillcarryyourbaggageandshowyouuptoyourroom AnythingelseIcandoforyou G Nomore Thankyou R You rewelcome Wehopeyou llenjoyyourstaywithus Speaking Unit2CheckingIn Speaking Task3Mr FreemanisleadinganAmericantourgroup Hewantstocheckinhisgroup Thesentencesinthefollowingboxarewhatthereceptionistsays ThinkaboutwhatMr Freemansaysintheconversation andthenactouttheconversationbetweenMr Freemanandthereceptionist Onemoment Mr Freeman Iwillcheckthelist Yes wehaveyourreservation Youragencyhasbooked12TWBsforfivedays Isthereanychange CouldIseeandcopyyourgroupvisa Thankyou Sorrytohavekeptyouwaiting Hereyouare Nowwouldyoupleasefillintheregistrationformwithyourpersonalinformation Thankyouverymuch We llgiveyou12TWBsfromRoom1501to1512 Herearethekeysandroomcards Pleasehaveacheck SuggestedAnswers Unit2CheckingIn SuggestedSample 1 Receptionist R Goodmorning WhatcanIdoforyou Guest G I mCharlesFreeman tourguideofChinaInternationalTravelAgency Wehavemadeareservationwithyourhotel R Onemoment Mr Freeman Iwillcheckthelist Yes wehaveyourreservation Youragencyhasbooked12TWBsforfivedays Isthereanychange G No R CouldIseeandcopyyourgroupvisa G Hereyouare Speaking Unit2CheckingIn SuggestedSample 2 R Thankyou Sorrytohavekeptyouwaiting Hereyouare Nowwouldyoupleasefillintheregistrationformwithyourpersonalinformation G OK Hereyouare R Thankyouverymuch We llgiveyou12TWBsfromRoom1501to1512 Herearethekeysandroomcards Pleasehaveacheck G Thanks I llassigntheroomsamongmymembers Speaking Unit2CheckingIn Speaking Task4Role playthefollowinggroupcheck insituationaccordingtothestepsprovidedintheboxes Unit2CheckingIn Receptionist Greetandwelcometheguest Confirmreservationdetailswiththeguest Asktheguesttoshowthegroupvisa Asktheguesttofillintheregistrationform Telltheguesttheroomallotmentandroomnumbers Givetheguestroomcardsandkeys Telltheguestthatthebellmenwillhelpthemwiththeirbaggage Wishtheguestanicestay MissBrown Greet Tellthereceptionistthereservationinformation Givethereceptionistthegroupvisa Fillouttheregistrationform Tellthereceptionistthatyouhopethetourgroupcanbearrangedonthesamefloor Gettheroomcardsandkeys Expressthanks SuggestedSample SuggestedSample 1 Receptionist R Goodafternoon madam HowmayIhelpyou Guest G I mJulieBrown I vemadeareservationwithyouforagroupof20guests Here stheconfirmationnotice R Thankyou MissBrown Letmecheck Sorrytohavekeptyouwaiting Soyou vereserved10TWBsfortwonightsandtheroomrateis680yuan Isthatcorrect G Exactly R MayIhaveyourgroupvisa G Yes hereyouare R Thankyou MissBrown Couldyoupleasefillouttheregistrationformwithyourpersonalinformation Speaking Unit2CheckingIn SuggestedSample 2 G OK I lltakecareofit Bytheway sinceweareinagroup I dlikeourroomsonthesamefloor Couldyouarrangethatforme R Certainly I veputyourgrouponthe7thfloorfromRoom701toRoom710 Hereareyourgroup sroomcardsandkeys IsthereanythingelseIcandoforyou G Nomore thanks R You rewelcome Pleasetaketheelevatorthereuptotheseventhfloor Thefloorattendantswillmeetyouthereandshowyoutoyourrooms Youmayleaveyourbaggagehereandourbellmenwilldeliverittoyourrooms Ifyouhaveanyproblemsorrequests pleasedon thesitatetoaskus Iwishyou llhaveagoodstayinourhotel Speaking Unit2CheckingIn Writing Task1Thefollowingisaconversationbetweenaguestandthereceptionistaboutfillingintheregistrationform Readthisconversation Guest G Excuseme couldyoufillintheregistrationformforme Ican tseethewordsclearlybecauseIhaveratherpooreyesight Receptionist R Yes sure MayIhaveyourname please G AnthonySmith That sA N T H O N YforAnthony R Thankyou Mr Smith Nowletmefillintheformitembyitemforyou TodayisApril11th Onwhichdateareyouleaving G The14th R What syournationality G American R Canyoutellmeyourbirthdate G October16th 1958 Unit2CheckingIn Writing R Andyouraddress Eitheryourcurrentresidenceorcompanyaddressisokay G 41SheratonStreet London S H E R A T O NforSheraton R MayIknowyouroccupationandyourcompany sname G I majournalistfromthenewspaperofLondonDaily R Canyougivemeyourpassportnumber dateandplaceofissue G It s0981472 November2007 andLondon R MayIknowyournextdestination G Eh ImaygotoShanghai Unit2CheckingIn Task1Thefollowingisaconversationbetweenaguestandthereceptionistaboutfillingintheregistrationform Readthisconversation Writing R Thankyou Howareyougoingtopay Incash bycreditcard transferorothers G Bycreditcard R Verygood Mr Smith YouneedonesingleroomandIhaveputyouinroom916andtherateis360yuan Nowpleasesignyournamehere G OK Unit2CheckingIn Task1Thefollowingisaconversationbetweenaguestandthereceptionistaboutfillingintheregistrationform Readthisconversation Writing Task2Thefollowingisahotelregistrationform PleasefillintheformwiththeinformationgivenintheconversationinTask1 Unit2CheckingIn Writing Task2Thefollowingisahotelregistrationform PleasefillintheformwiththeinformationgivenintheconversationinTask1 Unit2CheckingIn Writing Unit2CheckingIn Task2Thefollowingisahotelregistrationform PleasefillintheformwiththeinformationgivenintheconversationinTask1 SuggestedAnswers Writing SuggestedAnswers 1 Unit2CheckingIn Writing SuggestedAnswers 2 Unit2CheckingIn Writing SuggestedAnswers 3 Unit2CheckingIn Project ProjectGuidelinesThisprojectaimstogothroughtheprocessofcheck in Thewholetaskisdividedintothreesteps StepOnefocusesonaresearchofalocalfive starhotel scheckinprocess StepTwoisapresentationaboutthehotel scheck inprocedur