Non-coning Product Management Procedure.docx

TitleNon-conforming Product Management ProcedureIssueUS-QSM-QA-06-01Rev.02Date2011-10-01Page7/7Non-conforming Product Management ProcedureISO9001:2008Document CodeUS-QSM-QA-06-01Revision02Issued Date2011-10-01Total Pages6Prepared byApproved byOwnerReviewed bySalesProjectTechnicalProductionPurchasingFinancialLog. & HR 022011-10-01Revision 2Anbu012010-08-16Initial issueAlex PangRev.DateDescriptionPreparedApprovedTangqiao road South District of Economic Development ZoneZhangjiagang City, Jiangsu Province P.R.ChinaTel: +86 (512) 5695 1910 - Fax: +86(512) 5868 9863TABLE OF CONTENT1. OBJECTIVE 目的32. APPLICATION 应用范围33. TERMS AND DEFINITION 术语和定义34. PROCESSES 程序34.1. Non-conforming product management process不合格品管理程序35. RELATED DOCUMENTS5ANNEX A. PROCESS DIAGRAM6COPYRIGHT PROTECTED DOCUMENTAll rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from the party at the address below:Zhangjiagang Unistar Mobile Shelter SytemsTangqiao road South District of Economic Development ZoneZhangjiagang City, Jiangsu Province P.R.ChinaTel: +86 (512) 5695 1910 - Fax: +86(512) 5868 98631. Objective 目的This procedure is applied to prevent the non-conformance material and product using, make the non-conformity disposal definite, and ensure to the production quality.本流程用于防止不合格材料和产品的使用，明确不合格品的处理， 确保产品质量。.2. Application 应用范围This procedure is applied to the non-conformity control which issued from raw material, outsourcing part, product in process.本流程适用于原材料，外购品，生产线在制品（半成品）等的不合格控制。3. Terms and Definition 术语和定义Critical non-forming product严重不合格品The non-conformity after determine would direct impact to product quality, property and technical data. Critical non-conforming product can not be rework and concession acceptance. 经判定可直接影响产品质量，性能及技术指标等的不合格品。严重不合格品不能被返工使用及让步接收。Slight non-conforming product轻微不合格品The defect status wouldnt effect to products applicability, property and technical data. Slight non-conformity product can be concession accepted after related departments confirm together, or re-use after rework.经判定，产品的缺陷程度不足以影响到实用性，性能及技术指标等。轻微不合格品可由相关部门共同确认后让步接收，或经过返工后再确认使用。4. Processes 程序4.1. Non-conforming product management process不合格品管理程序 Quality department should segregate and indentify the any non-conforming parts in time when it is detected, and inform to related departments.任何不合格品被发现时， 质量部门必须及时隔离或标识不合格品， 并通知相关部门。 The treatment of the non-conforming parts could include scrap/reject, reworking, repairing, concession acceptance.对不合格品的处理可分为废弃/拒收，返工，修理，让步接受。4.1.1 Incoming non-conformance来料不合格: Quality department should prepare and make decision for the treatment.由质量部填写IQC不合格报告，并确定处理方式。 Purchasing department is responsible for return the non-conforming material to supplier if the disposal decision is reject.如处理决定为拒收时，由采购部负责将不合格物料退回供应商。 Purchasing department is responsible for contact to supplier for reworking and repairing if the disposal decision is reworking or repairing.如处理决定为返工或修理时，由采购部负责联系供应商进行返工、修理。 Quality department is responsible for approval of concession acceptance application and way if the related department apply concession acceptance application.如相关部门提出让步接收请求时，由质量部批准让步接收请求和让步接收方式。4.1.2 Non-conformity in process过程产品不合格： Quality department should prepare , and make a decision for disposal way.由质量部填写IPQC/OQC不合格报告，并确定处理方式。 If the decision is scrap the non-conforming part which detected in process, production department is responsible for the scrap action, and record. 如处理决定为报废时，由生产部负责将物料报废，并作报废统计记录。 Production department is responsible for reworking, repairing if the disposal decision is reworking or repairing. And quality department should do re-inspection before the part be processed after reworking or repairing. 如处理决定为返工或修理时，由生产部负责进行返工、修理，返工，修理完成后，应由质量部门重新检验后才能继续使用。 Quality department is responsible for approval of concession acceptance application and way if the related department apply concession acceptance application.如相关部门提出让步接收请求时，由质量部批准让步接收请求和让步接收方式。4.1.3 Final production non-conformance 成品不合格： Quality department should prepare for for the non-conformity which is detected in OQC process. And production department is responsible for reworking or repairing. And before shipping to customer, quality department should do re-inspection for reworking or repairing.在OQC发现的不合格，由质量部开具IPQC/OQC不合格报告，由生产部负责进行返工或修理，返工或修理工作完成后，由质量部门重新检验合格后，方可发运给客户。 Quality department should submit reading report to customer for concession acceptance application if it c couldnt be disposed by reworking or repairing. And shipping to customer should after its confirmation.如不能进行返工，则质量部须出具书面报告，向客户提出让步接申请，获得客户的批准后，方可发运。 When the non-conformance is detected after delivery, quality department should submit a written notice to the customer. Production department is responsible for reworking or repairing at customer sit