国际商务礼仪1(双语)

ChapterITheImportanceofBusinessEtiquette 商务礼仪的重要性 Objectives 学习目标 Afteryouhavestudiedthischapter youshouldbeableto Realizethenecessityoflearningbusinessetiquette Analyzetheconceptofetiquettetheoreticallyandrecognizethecharacteristicsofetiquette Cultivatethecross culturalawarenessinbusinesscommunication Chapter1 Goodmannersarecost effectivebecause 1 Theyincreasethequalityoflifeintheworkplace2 Theycontributetooptimumemployeemorale3 Theyembellishthecompanyimage4 TheyalsoplayamajorroleingeneratingprofitSucceedinginbusinesstodayrequiresnotonlymasteryofone sjobbutalsomasteryofthecommoncourtesiesofgiveandtakeandofconsiderationforothers Putthemtoworktoday andyouwillfindthattheywillworkforyouinallyourprofessionaldaystocome Chapter1 Whyshouldwelearnbusinessetiquette Testyourself 自我测试 Basedonyourunderstandingofbusinessetiquette judgethefollowingsituationsanddiscussingroups 1 WhenyouhaveabusinessmeetingintheUK youshouldA getdowntobusinessstraightawayB spendtimeeatinganddrinkingandgettingtoknoweachother2 Themostill manneredthingtodoatabusinessmealisA orderalotoffoodB useacellphone Chapter1 Testyourself 自我测试 3 YouhaveameetingwithaclientbutareexpectingacallyoushouldA turnyourcellphoneoffB tellyourclientyouareexpectingaphonecall4 Whenyoureceivesomeoneelse sbusinesscardyoushouldA immediatelypassthemyourbusinesscardB lookatthecardandacknowledgeit5 Whenexpressingthankstoabusinessclientwhohasgivenyouagift youshouldA sendane mailbecauseitisfasterandmoreefficientB sendahandwrittennote Chapter1 Preview 课前预习 Beforewelearnthischapter trytoanswerthefollowingquestionsbasedonyourownunderstandingandthenreadthetextonyourbookcarefullywiththesequestions 1 Whatisyourunderstandingofthequotation EtiquetteIssimplyhowpersons livestouchoneanother 2 Whydowedefineetiquetteasapowerfulcombinationofmannersandprinciples 3 Howcanyouavoidbetrayingyourselforcompromisingyourintegrityandbepoliteatthesametime Chapter1 Thestructureofthetext Part1TheConceptofBusinessEtiquette Whenevertwopeoplecometogetherandtheirbehavioraffectsoneanother youhaveetiquette Etiquetteisnotsomerigidcodeofmanners it ssimplyhowpersons livestouchoneanother EmilyPost Americanetiquetteexpert Chapter1 Part2TheEffectsofBusinessEtiquetteEmployeeRelationsRespectindividualpersonalspaceDon tinteruptduringmeetingsPleasantofficeenvironmentBetterqualitywork Thestructureofthetext Chapter1 Thestructureofthetext Employee BossRelationsSupervisorsGivethank youcardsorholidaygiftsasawardsBewell dressedandgroomedatalltimesDonotdrinktoomuchatofficepartiesImprovemoraleandmotivatetheemployeesWinrespectandconsiderationSetastandardforemployeesCo workersRespecttheirboss aspiretoemulate Chapter1 Thestructureofthetext Business to BusinessRelationsForeignclientsResearchtheprofessionalcustomsHavebusinesscardsprintedintheclient snativelanguageShowupontimeformeetingsCanacceptdifferentculturesandacceptstheclientsbusinesspracticesRespecttheclient stimeandstrivetomeetdeadlines Chapter1 PartII TheCharacteristicsandPrinciplesofBusinessEtiquetteTheCharacteristicsofBusinessManners Etiquette Manners Principles1 Whattodoinallkindsofsituations2 WhatwecanexpectotherpeopletodoWhat sthepurposeofbusinessmanners Improvetheefficiencyofbusinesstransactionsinthelongterm especiallyininternationalmarkets Chapter1 PartII BasicrequirementsofBusinessManners1 ProfessionalImagePositiveimpression2 DressCodesCleanandprofessional3 CommunicationGoodRespectful patientandcalmUsepoorgrammarBadSpeedtalkingUsefillerwords4 TimelinessCommittedtotheorganizationTakeyourjobseriously5 BePositiveInducesalevelofconfidenceIncreasesyourmotivation Chapter1 Principles Whatdoprinciplestellus 1 Whyacertainmanneriscalledfor2 Whattodowhenthereisnoprescribedmanneroramannerdoesnotwork3 Howtoresolvedifferentsituationsininterpersonalrelationship Chapter1 Threeprinciples Thethreeprinciplesthatgovernalletiquette1 Consideration Concept lookatthecurrentsituationandassesshowitaffectseveryoneinvolved Theessenceofetiquette sincerelyconsiderate respectfulandhonest Functions 1 Allowtherealyoutothrive2 Giveyoutheskillsandconfidencetobuildthebestrelationshipspossible3 Giveyoutheopportunitytobesuccessful Chapter1 ThreePrinciples 2 Respect Concept Lookathowyourpossibleactionswillaffectothersinthefuture Importance Theessentialetiquetteininterpersonalcommunication1 Listeningtotheothersattentively2 Notinterruptingtheother sconversation How3 Rememberingthenamesofnewacquaintances4 Replyingpromptlytothelettersphonecallsandmessages Chapter1 ThreePrinciples 3 Honesty Concept Actsincerelyandbeingtruthful notdeceitful Etiquettedoesnotmeanputtingonairs playinggames betrayingyourself orcompromisingyourintegrity Themoreconsiderate respectful andhonestbusinesspeoplesincerelyaretooneanother thebettertheirrelationshipswillbewithco workers employees customers andsuppliers Etiquettegreasesthewheelsofsocialinteraction Chapter1 Situationalpracticeforetiquette TaskITalktoyourpartner Practicethemodelconversationsonthetextbookwithyourpartners Chapter1 Situationalpracticeforetiquett