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.,1,Unit7SalesPromotion销售促销,.,2,7.1Introduction(简介),目的:掌握如何撰写一封有效的促销信函。必须具有以下四个特征:吸引注意(Attention),激发兴趣(Interest),产生购买欲望(Desire)和导致购买行动(Action)。促销信函应以诱人的开头来吸引对方的注意力,然后,通过介绍产品或服务的特征(Feature)、优势(Advantage)和利益(Benefit)来引起对方的兴趣和欲望,并最终导致对方采取购买行为。,.,3,一般说来,在撰写促销信函时,应注意以下问题:(1)促销信函不可冗长,应以简短为上,否则会给人以负担。(2)在介绍产品或服务的特征、优势和利益时,语言要清楚、简洁,态度要诚恳,切勿使用夸大的言辞,避免给人以不实的感觉。(3)促销信函的口吻要有亲切感,多使用敬称。(4)要使对方明了能从你所推荐的产品或服务中受益。(5)促销信函不仅在外观上要吸引人,而且信函一开头就要能引起读者的兴趣。,.,4,7.2WritingSkills(写作技巧),促销信函的写作步骤及常见表达方式:,.,5,.,6,.,7,.,8,7.3SpecimenLetters(样函),Letter1:ProductpromotionDearMr.Jones,Asyoumayknow,considerableinterestwasshowninournewproductfollowingitsrecentintroductionintooverseasmarkets.Webelieveyoumaybeinterestedinpersonallyevaluatingitsoutstandingqualities,andhavetakenthelibertyof1forwardingunderseparateairshipment2directlytoyourattention.,.,9,Customerswhohaveorderedthishighlyinnovativemachineonatrialbasis3havepraiseditsuniquefeatures,especiallyitscompletelyautomatedoperation,andhaveplacedrepeatedorders4.Byintegratingthisrevolutionarynewmachineintoyourmanufacturingsystemwefeelsure5yourproductionvolumecanbesubstantiallyincreased.Wearelookingforwardtoyourreply.Verytrulyyours,RobinWilliams,.,10,Personally亲自地;就个人而言;Youlldealwithitpersonally?Good.takesomethingpersonally以为是冲着自己来的AtfirstItookitpersonallywhenheyelledatme.,.,11,evaluate评价Dontevaluateapersononthebasisofappearance.Dontevaluatepeoplebytheirclothes,.,12,takethelibertyofdoing冒昧地做某事、擅自做某事Ihavetakenthelibertyofsubmittinganideatoseveraloftheirresearchdepartments.我已自作主张地向他们的几个研究部门提出了一个想法。liberty自由;许可权;解放,释放Thereisnoformalconfirmationsofarthatheisatliberty.目前还没有正式确认他已经获得人身自由。takeliberties过分亲昵,过于随便Youvetakentoomanylibertieswithme.你对我太随便了。,.,13,underseparateairshipment另航空邮寄directly直接地;立即;正好地;坦率地Hesdirectlyresponsibletotheboss.directlybelow/ahead正下方;正前方,.,14,innovativeadj.革新的;创新的;Hewasoneofthemostcreativeandinnovativeengineersofhisgeneration.他是他那代人当中最富创造性与革新精神的工程师之一。onatrialbasis试用阶段,.,15,only:普通用词,常可与sole换用,但侧重仅限于指定的人或物,而不需要更多。single:语气较强,强调仅此一个,再无第二个。sole:语气强于only,指仅有一个或一群,只考虑这一个或这一群。unique:非正式用词,侧重在一类中唯一无可匹敌、无与伦比的特征。alone:着重专指某人或某物,而不是别的。,.,16,feature特征;容貌;起主要作用;以为主要内容Themagazinemakesafeatureofchildrensstories.该杂志以刊登儿童故事为特色。ItsagreatmovieanditfeaturesaSpanishactorwhoisgoingtobeaworldstarwithinayear.这是一部精彩的影片,主演是一位西班牙演员,他不出一年就会成为国际巨星。repeatorder追加订货,.,17,integrate使一体化;使整合;整体的;完整的Wemustintegratetheorywithpractice.我们必须把理论与实际结合起来。volume量;体积;大量的;,.,18,Letter2:AreplytoLetter1DearMr.Williams,Wearedelightedtoreceiveyourletterofintroducingyournewproductandthesample.Weareveryinterestedinthemachinefeature,suchastheeaseofoperatingandproductionefficiency.Wearepleasedtoplaceatrialorderwithyou.Weexpecttoplacefurtherandlargeorderswithyouinthenearfuture.Enclosedpleasefindthedetailedrequirements.Kindlyconfirmacceptanceofourorderbyreturn.Yourssincerely,RobJones,.,19,inthenearfuture不久;为期不远;近期;最近ThePresidentwillvisitChinainthenearfuture.总统将在近期内访华。,.,20,inreturn回报的:作为回报或回复的Imjustwatchingforachancetopunishhiminreturn!我正在伺机报复他呢!,.,21,Letter3:OfferingadiscountDearSirorMadam,WearegladtohaveyourletterofinquiryforwardedtousbytheChamberofCommerce.WewishtoinformyouthatwearethelargestmanufacturingofcigarettelightersinChinawithahistoryofover30years.Ourproductsarewell-knownfortheirsuperiorqualityandpromptshipment.Thequalityandpricescomparefavorably6withthoseofothermakes7.,.,22,Wedeemittoyouradvantagetopushthesales8ofourproductsinyourmarket.Wearepreparedto9giveyoua10%quantitydiscount10ifyourorderexceeds10,000pieces.Wearesurethatyouwillfindareadysale11ofourproducts.Wearelookingforwardtohearingfromyousoon.Yoursfaithfully,MingWang,.,23,1、(cigarette)lighter打火机;点火器;2、prompt敏捷的;立刻的;商即期付款的v.提示;指点;促进;激起,唤起Itisnottoolate,butpromptactionisneeded.现在还不算晚,但是需要立即采取行动。Japansrecessionhaspromptedconsumerstocutbackonbuyingcars.日本经济的不景气使得消费者在购买车辆上减少了开支。,.,24,3、favorablyadv.顺利地,好意地,亲切地But,MrSmith,ourpriceitselfshowsveryfavorablyalready.史密斯先生,我们的报价已经是很优惠的了。comparefavorablywith比好,.,25,make产品出处,牌子pushthesales推销bepreparedtodo能够并愿意做某事giveadiscount给某人的折扣findareadysale畅销,.,26,Letter4:AreplytoLetter3DearMr.Wang,Thankyousomuchforyourintroductionandthediscountyouoffered.Wefindbothqualityandpricessatisfactoryandarepleasedtogiveyouanorder12for20,000piecesontheunderstandingthat13theywillbesuppliedfromcurrentstock.Wehopetofindagoodmarketforthesecigarettelighters.Pleasesendusyourconfirmationofsalesinduplicate14.Yoursfaithfully,RobLee,.,27,giveanorder对订购ontheunderstandingthat在条件下Welentthemmoneyontheunderstandingthattheypaiditbackthenextmonth.我们借钱给他们,条件是他们下个月要还。,.,28,currentadj.现在的;流行的;n.趋势;电流;水流;涌流currentprices时价yourcurrentemployer你现在的雇主wordsthatarenolongercurrent已不再通用的词Heswamtotheshoreagainstastrongcurrent.他逆着急流游向岸边。,.,29,duplicateV.复制;复写;重复,再做一次aduplicatedform复制的表格Theresnopointinduplicatingworkalreadydone.重复别人已经做过的工作毫无意义。adj.完全一样的;复制的;副本的aduplicateinvoice发票副本n.完全一样的东西;复制品;副本Isthisaduplicateortheoriginal?这是副本还是正本?induplicate一式两份的triplicatequadruplicate,.,30,Letter5:RecommendingproductsDearSirorMadam:Onewillcertainlyfeelpleasedwithladiesdressesthatarebeautifulinpattern,elegantinstyleandreasonableinprices.Thesearejustthecharacteristicsofourladiesdressesforexport.Therangeofourladiesdressesisextensive.Theyareallmadeofselectedfabricsanddeliberatelydesigned,cut,stitchedandtrimmed15.Acataloguehasbeenenclosed.Pleaseletushaveyourspecificenquiryenablingustodispatchsamplesandmakequotations16.Yourssincerely,HelenChang,.,31,rangen.范围;射程;类别;Awiderangeofcoloursandpatternsareavailable.各种颜色和样式都有。atarangeof在指明的距离之内atarangeoflessthan8feet.八英尺之内。,.,32,deliberately有意识地;深思熟虑地Hepackeduphispossessionsslowlyanddeliberately.他慢慢地、小心翼翼地收拾好自己的物品。,.,33,becutoutfor(或tobe).(非正式)正适合,是的料Imjustnotcutouttobeapoliceman.我真不是当警察的料。cutloose口无遮拦:毫无限制地说或做cutloosewithastringofcurses.一连串地放纵地骂人cutanddried(情况)敲定的,决定好的thechampionshipisnotascutanddriedaseveryonethinks.冠军归属不像人们所想的已成定局。,.,34,stitchup同stitchTheyvetakenhimofftohospitaltostitchhimup.他们已将他送到医院去缝合伤口了。stitchsomeoneup(英,非正式)操纵局势使处于劣势,陷害hewasstitchedupbyoutsiders.他受到局外人的诬陷。,.,35,trim修剪;整理thetrimhouses.整齐的房舍Myfriendtrimsmyhaireveryeightweeks.我朋友每8个星期为我修剪一次头发。trimonessails随风扬帆,适应新情况,.,36,dispatch1)派遣;调遣;派出Theyhavebeendispatchedtothearea.他们已派往那个地区。2)发出,发送(邮件、信息)Goodsaredispatchedwithin24hoursofyourorderreachingus.订单到达我方24小时内发货。3)迅速处理;迅速办妥;迅速完成Hedispatchedtheyoungerplayerinstraightsets.他连续几盘迅速击败了那位比他年轻的选手。withdispatch迅速而有效,.,37,Letter6:AreplytoLetter5DearMissChang,Referringtoyourmail,weregrettohavetodisappointyou.Wejustgaveanorderofladiesdressanddontexpectfurtherordersforatleastsixmonths.Wetrustthatyouwouldbekindenoughtounderstandourdifficultyandexcuseus.Nevertheless,wearestilllookingforwardtoyourofferaftersixmonths.Yourssincerely,CyrilleGuiilot,.,38,Letter7:ProductpromotionDearMr.James,Greatinterestwasaroused17attherecentArts温暖;热度Junehadbroughtwithitthefirstofthesummerwarmth.六月带来了夏日的第一缕热气。2)热情;亲切;友好Hegreetedusbothwithwarmthandaffection.他热情且友好地迎接了我们俩。,.,46,Letter8:AreplytoLetter7DearJerry,Wearedelightedtoreceiveyourletterofintroducingyournewproductandthesample.Weareveryinterestedinthecarpetfeature.Wearepleasedtoplaceatrialorderwithyou.Weexpecttoplacefurtherandlargeorderswithyouinthenearfuture.Enclosedpleasefindthedetailedrequirements.Kindlyconfirmacceptanceofourorderbyreturn.Yourssincerely,James,.,47,Notestothespecimenletters1.totakethelibertyofdoing冒昧地做某事2.underseparateairshipment另航空邮寄3.onatrialbasis试用阶段4.repeatorder追加订货5.feelsure确信parefavorablywith比好7.make产品出处,牌子8.pushthesales推销9.bepreparedtodo能够并愿意做某事10.giveadiscount给某人的折扣,.,48,11.findareadysale畅销12.giveanorder对订购13.ontheunderstandingthat在条件下14.induplicate一式两份15.madeofselectedfabricsanddeliberatelydesigned,cut,stitchedandtrimmed精选衣料,精心设计、剪裁和制作。16.makequotations报价17.arousegreatinterest引起极大的兴趣18.appearance外观19.caterfor满足20.superbqualitywithpricesmuchlower物美价廉21.thosefromothersources其他货源的同类产品,.,49,7.4FocalWords(焦点词汇),chargev.收费,索要,把记帐,使承担,指控,使充满Heischarged5dollarsformendingapairofshoes.Thenewappointedmanagerischargedwithheavyresponsibility.n.费用,掌管,责任,指控,负荷Sampleswillbesentfreeofcharge.Themanagerassumesfullchargeofthebusiness.chargeable:adj.可以控诉的,应付费的,应由某人负责的Theseexpensesarechargeableonhim.,.,50,concernv.涉及,使关心Thisnegotiationisconcer

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