零售企业专业英语知识

零售企业专业英语,词汇部分,Unit1Clothing,薄大衣背心便装不合身衣服布衣长大衣长裤长裙,LightovercoatVestInformaldressill-fittingClothesClothgownFrockcoatTrousersLongskirt,Ready-madecloths（成衣）,Unit1Clothing,貂皮大衣吊带裙定做衣服冬季大衣冬装短裤短袖衬衣短袖上衣,MinkcoatSkirtwithshoulder-strapsClothesmade-to-orderWintercoatWinterclothesShortpantsSportsshirtShort-sleevedjacket,Ready-madecloths（成衣）,Unit1Clothing,长衫超短裙衬衫成衣春装大礼服大衣单衣,LonggownMiniskirtShirtReady-to-weardressSpringclothingFormaldressOvercoatUnlinedclothes,Ready-madecloths（成衣）,Unit1Clothing,儿童外衣高级女装个性时装古装合身服装厚大衣滑雪衫夹克衫,FrockHighfashionPersonalityAncientcostumeFittedclothesHeavyovercoatSki-wearJacket,Ready-madecloths（成衣）,Unit1Clothing,结婚礼服紧身裤紧身衣军用服装军装喇叭裤马甲毛裤毛线衣,WeddingdressTightsShapesuitMilitaryUniformBell-bottomedtrousersVestWoolentrouserssweater,Ready-madecloths（成衣）,Unit1Clothing,棉背心棉大衣棉裤棉衣内衣男装呢外套牛仔服牛仔裤,Cotton-paddedwaistcoatCotton-paddedovercoatCotton-paddedtrousersCotton-paddedclothesUnderwearMensclothesWoolendressCowboysuitJeans,Ready-madecloths（成衣）,Unit1Clothing,女衬衫女装皮大衣皮夹克旗袍裙子盛装时装睡衣,BlouseWomansclothesFurcoatFurjacketCheongsamSkirtRichdressFashionabledressPajamastops,Ready-madecloths（成衣）,Unit1Clothing,特大号服装田径运动服童装西装夏装校服腰带婴儿服装游泳衣,Extralarge-sizegarmentsTracksuitChildrensclothesWestern-styleclothesSummerclothingSchooluniformWaistbandBabieswearswimsuit,Ready-madecloths（成衣）,Unit1Clothing,幼儿衣服羽绒衫雨衣针织衫中山装运动服运动衫中式套装,InfantswearDownandfeather-filledgarmentsRaincoatKnitshirtChinesetunicSportswearSportsshirtChinesetwopiecesets,Ready-madecloths（成衣）,Unit1Clothing,暗红宝蓝色不透明橙红色粉红粉蓝色橄榄色棕色紫色,DarkredRoyalblueOpaqueOrangeredPinkPowderblueOliveBrownPurple,Color（颜色）,Unit1Clothing,灰色金色咖啡色玫瑰红米色墨绿色浅粉色青色肉色象牙色,GreyGoldCoffeeRoseBeigeDeepgreenLightpinkCyanCarnationIvory,Color（颜色）,Unit2Hosiery,Hats,ArticlesforClothingandheadgear（袜类、帽类和衣着用品）,长统袜短手套花纹手套毛袜棉袜尼龙手套皮手套太阳帽头饰围巾,KneesocksWrist-lengthglovesEmbroideredglovesWoolenstockingsQuiltedstockingsNylonsocksLeatherglovesHelmetHeadgearscarf,Unit3Footwear（鞋类）,布鞋长统靴低跟鞋短统靴高跟鞋尖头皮鞋旅游鞋棉布鞋女凉鞋平跟鞋拖鞋,ClothshoesKnee-highbootsLow-heeledshoesAnklebootsHigh-heeledshoesPint-tippedleathershoesHikingshoesCotton-paddedleathershoesLadiessandalLowheelshoesSlippers,Unit4Furniture（家具）,办公家具办公椅办公桌办公座椅壁橱壁柜壁炉餐椅餐桌茶几,OfficefurnitureDeskchairOfficetableOfficeseatingBuilt-incabinetBuilt-incupboardFireplaceDiningchairDiningtableEndtable,Unit4Furniture（家具）,长沙发厨房地砖厨房成套家具窗帘床垫床头柜带镜衣柜地板电脑台定做家具,CouchKitchenblockKitchenunitCurtainMattressCupboardBureauwithmirrorFlooringComputertableContractedfurniture,Unit5BeautyandHairDressingandCosmetics（美容美发和化妆品）,保湿唇膏底霜电吹风发蜡发夹发胶防晒凡士林防水防水睫毛膏,MoisturizerLipstickCreambaseElectrichairdryerPomadehairclipFixatureSunblockVaselineWaterproofCreamtearproof,Unit5BeautyandHairDressingandCosmetics（美容美发和化妆品）,粉饼粉底干性皮肤隔离霜护发素花露水化妆化妆水混合型皮肤睫毛膏睫毛夹,PressedpowderFoundationDrySunscreenHairconditionerToiletwaterMakeupToninglotionCombinationMascaraeyelashlengthenerEyelashcurler,Unit5BeautyandHairDressingandCosmetics（美容美发和化妆品）,口红美白美容院染发剂柔肤水润肤膏爽肤水烫发晚霜洗发水洗面奶,LipstickWhiteningBeautysaloonHairdyeFacialsprayLanolinecreamAstringentCurlingNightcreamLiquidshampooFacialcleanser,Unit5BeautyandHairDressingandCosmetics（美容美发和化妆品）,香水香皂雪花膏眼线液眼影指甲剪油性皮肤中性皮肤,PerfumePerfumedsoapVanishingcreamEye-linerfluidEyeshadowNailscissorOilynormal,Unit6HouseholdAppliances（家用电器）,冰箱抽油烟机电饭煲电风扇电咖啡壶电烤箱电炉电暖气电热水器,RefrigeratorRangehoodElectricricecookerElectricfanElectriccoffeemakerElectricovenElectricstoveElectricheaterElectricwaterheater,Unit6HouseholdAppliances（家用电器）,电视墙烘干机烘烤器家庭影院烤面包机烤箱空调器录像摄像机热水器燃气热水器,VideowallDryerRoasterHometheaterRoasterOvenAir-conditionerVideocameraHotwaterheaterGasgeyser,Unit6HouseholdAppliances（家用电器）,随身听台灯投影仪微波炉吸尘器洗碗机洗衣机中央空调组合音响,WalkmanDesklampVideoprojectorMicrowaveovenElectricvacuumcleanerDishwasherWashingmachineCentralair-conditionerCombinationaudiosystem,Unit7GeneralMerchandise（日用百货）,被套壁灯壁炉餐巾纸床头灯床罩电热杯电热毯电水壶,TickingWalllampFurnaceNapkinpaperBedsidelampBedspreadElectricheatingjugElectricblanketWhistlingkettle,Unit7GeneralMerchandise（日用百货）,电线开关净水器垃圾桶晾衣架晾衣绳抹布毛毯漂白剂寝具,ElectricwireSwitchWaterpurificationmachineGarbagecanDryingrackClotheslineDustclothBlanketBleachbedding,Unit7GeneralMerchandise（日用百货）,热水瓶日光灯日用百货日用商品食品加工器食品搅拌器手电筒手帕手套手提箱,ThermosFluorescentlampHouseholditemsGeneralmerchandiseFoodprocessorFoodmixerElectrictorchHandkerchiefGlovesSuitcase,Unit7GeneralMerchandise（日用百货）,水果榨汁机水桶钱包太空被拖把行李绣花手帕烟灰缸纸巾桌布,JuiceextractorBucketPouchSyntheticfibercomforterMopLuggageEmbroideredhandkerchiefAshtrayPapertowelTablecloth,Unit8Stationery（文具）,笔筒便笺纸裁纸刀打孔机大头针订书钉订书机粉笔公文柜活页记事本,PentrayMemopadPaperknifePerforatorPinStapleStaplerChalkFilingcabinetLoose-leafnotebook,Unit8Stationery（文具）,计算器浆糊胶水毛笔图钉文具盒修正液圆珠笔自动铅笔,CalculatingmachinePasteGlueChinesewritingbrushDrawingpinStationerycaseCorrectionfluidBallpenMechanicalpencil,Unit8UsualTermsofCommerce,百货公司陈列橱窗陈列商品出口付款柜次货大减价单价概不退换供不应求,DepartmentstoreShowwindowGoodsondisplayCheckoutcounterIrregularsBigpriceplungeUnitpriceNonreturnableDemandexceedingsupply,Unit8UsualTermsofCommerce,价廉物美精品店礼券买一送一年终大减价清仓廉价商标商品目录商业中心,HighqualityandlowoverheadCollectionGiftcouponBuyonegetonefreeYearendsaleClearancesaleTrademarkCatalogueemporium,Unit8UsualTermsofCommerce,上等货时价市场分析市价恕不退货提篮头等货推车脱销,PrimequalityCurrentpriceMarketanalysisMarketpriceAllsalesfinalShoppingbasketTopperShoppingcartStockrunningout,Unit8UsualTermsofCommerce,物价营业额营业执照优待券邮购杂货店暂停营业中等货,CommoditypriceVolumeofbusinessBusinesslicenseRebatecouponMailorderGroceryBusinesssuspendedMediumquality,常用句型部分,Unit1Greeting,Goodmorningsir,MayIhelpyou?Goodevening,Mr.Smith.Howareyourecently?Hello!Mrs.White.Nicetomeetyou.Goodafternoon,Madam.WhatcanIdoforyou?IsthereanythingIcandoforyou?Pleasetakeyourtime.Goodrightahead.Pleaseyourself.,Unit2Pardon?,Pardon?Imsorry.Ididntunderstandyou.Wouldyoumindrepeatingyourquestion,please?ImafraidIcantexplainitinEnglish.Wouldyoupleasespeakmoreslowly?ImafraidIdontknow.Excuseme,Whatdidyousay?Excuseme,Whatdoyoumeanby“modernfurniture”?Isthatso?Isee.,Unit3EnquiriesandAnswers,Wouldyouliketobuysuchshirt?Howisit,sir/madam?Wouldyouliketohaveabook?Weresorry,wedonthaveyourcolor.Wouldyouliketowaitorcomebacklater?Wouldyouliketohaveitwrapped?Wouldyoulikethisone?Wouldyouliketocheckit?Whatkindofcolor/materialwouldyoulike?,Unit3EnquiriesandAnswers,MayIhaveyourbusinesscard/name/address/telephonenumber,please?MayIbeexcusedforasecond?MayIgiveyoutheanswertomorrow?MayIspeaktoMr.Li,please?MayIaskwhoscalling?Yourewelcome./Notatall.,Unit4Wouldyouplease,Wouldyoupleasenotsmokehere?Wouldyoupleasesignyournamehere?Excuseme,Wouldyoumindsmokinginthesmokinglounge?Wouldyoupleaseleaveyourumbrellaoutofthedoor?Wouldyoumindwaitingforasecond?Wouldyoupleasemakeadownpayment?Wouldyoumindsittingdownhere?Wouldyoumindcomingwithmetothecashier?,Unit5Please,Willyoudomeafavour?Helpyourself,please.Wouldyoucareforsomerefreshments?Wouldyoumindpassingmethepen,please?Afteryou.Thisway,please.Imsorrytokeepyouwaiting,butwillyoupleasewaitafewmoreminutes?ButIllbewithyouinamoment.Itlltakeabouttwentyminutes,sir.Wouldyouliketowait?,Unit6ExpressingGratitudeandOfferingApology.,Thankyouverymuchforyourkindness.Thankyou.Thatsverykindofyou.Apleasure,sir/madam.Thankyouverymuchforeverything.Itsverykindofyoutosayso.Youareveryhelpful.Imsorrytohavekeptyouwaiting.Imsorry,butwedontacceptdollar.,Unit6ExpressingGratitudeandOfferingApology.,Imsorry,Butthisisthelastonewehaveatthemoment.Imsorry,buttheyareoutofstocknow.Wereverysorryforthedelay.Weresorry,wehaventitnow.Weresorrywecouldnthelpyou.Excusemeforbeinglate.Itsnotyourfault,nevermind.,Unit7ISuggest,Isuggestyoucanhaveatry.Irecommendyoutotakeyourhandbagwithyou.Isuggesttyingaropeonit.Howaboutgettingthiswrapt,Mr.Jones?Ithinkyoushouldorderitrightnow,sir.ShallIputitinabox?Ithinkyoudbetterbuysomeblackones.Woulditbeallright?ShallIcheckwiththemarket?,Unit7ISuggest,Doyouhaveanymorerequirements,please?Dontyouthinkitmightbeagoodideatodoso?Howdoyouthinkofthepinkone?Dontyouseethehandbag?Itismadeofgenuineleather.Thezipperisgoldplating.Andthequalityisverynice.Wouldyoulikemetowrapthemupforyou?Youlookverysmartwearingit.Ihopeyouwillgivemeachancetointroduceourseriesofproducts.Dontyouthinkitsworthyofit?,Unit8LetMeSee,LetmeseeIthinkittakesthreeorfourdays.Idontknowalotaboutit,butThatsadifficultquestion,butImsorry,butIdontknow.Imaybewrong,butThatmaybetrue,butinmyopinionGenerallyspeaking,Iagreewithyou,butAreyousureyourerightaboutit?Howwouldyoupreferthisone?Imnotveryfamiliarwiththissubject,butIthink.,Unit9Pleasehavealook,Pleasehavealook.Wouldyouliketohavealook?Illgoandcheckourstockrightnow.Illgoandbringthemrightaway.Wouldyoumindpointingthemouttome?Illbringyouapairtotryon.Pleasestepthisway.Thisisournewshowpieceintheshowcase.Herearetwostyles,whichonedoyoulikebetter?,Unit9Pleasehavealook,Letmeshowyousomesampleofvariousqualities.Wehavemanydesignsforyoutochoose.MayIshowyousomeofthem?Perhapsyoudcaretohavealook.Idliketohavealookatthenewmodeloverthere.Maybeyouwouldliketohavealookatthisone.,Unit10ConcludeaTransaction,Howmuchisitaltogether?HowmuchdoIoweyouforthese?2000pieces,onepieceis20,thetotalis￥40000.Sorry,sir.Wouldyoumindexchangingthisnoteplease?Heresyourchangeof90.Pleasecheckit.Heresyourreceiptanditem.20fortheoriginalpriceand15forthepresentprice.Wedonthaveacash-on-deliverysystem,soyoucanpaycash.,Unit11Whatpricerangedoyouhaveinmind?,Whatkindofpricerangedoyouhaveinmind?Howmuchwouldyouliketopay?ThatsabitmorethanIwasexpectingtopay.Youdontwantanythingtooexpensive,doyou?Whatdoyouhaveinmind?Doyouhaveanythinginmind?Iwanttostayunder50yuan.,Unit11Whatpricerangedoyouhaveinmind?,Whatsthemaximumpricethatyouhaveinmind?Upto20yuan.Whattypeofwatchwouldyourprefer?Whatkindofornamentsareyoulookingfor?Whatkindofearringdidyouhaveinmind?,Unit12PriceandBargaining,Sorry,butwecantmakeanyreduction.Itsourstorerule.Itsalmostthecostprice.Thisisthebest/lowestprice.Wecangiveyou20%off.Wecantcutourpriceanymore.Sorry,ourpriceisfirm.Youwontgetitcheaperanywhereinthiscity.Iamsorry,butweofferdiscountnomatterhowmanyitemsyoubuy.Whatsyourbottomlineprice?Theyareonsale.Itsarealbargain.,Unit12PriceandBargaining,Yougetalotmorethanwhatyouexpected.Wearemakingaspecialoffertoyou.Thiscouldbeyouronlychance.Thiswouldbeagreatbuy.Ourpriceisconsiderablylower.Canyoumakethepricemorereasonable?Sorry,thisisourlowestprice,wecantgoanylower.Ithinkitsagoodpurchasetomake.Thisisourrockbottomprice.Nofurtherconcessioncanbemade.Youreceiveabetterpricebypayingitoffnow.,Unit13ItsNotforSale,Itsonlypartofthedecoration.Sorry,butitsnotforsale.Itsjustfordisplay.Whatyouhaverighthereisallyourneed.Imsorry,buttheyaresamplesandnotforsale.Wesellthembywholesale,notbyretail.,Unit14Recommendingcoloranddesign,Thisisthemostpopularnow.Itlooksgoodonyou.Thepinkbecomesofyou.Itisquiteinfashion.Theyaremadeoffinematerial.IwantsomethingthatIuptodate.Thisseemsquiteextraordinaryandthecoloralsosuitsyou.Itseemstomethatthisrectangularshapegoeswellwithroundfacialcontour.,Unit14Recommendingcoloranddesign,Itsnotbad,isit?Ithinkthispatterniswell-suitedforsquarefacialcontour.Ithinkthisdesignsuitsthisovalfacialcontour.Itsurelooksgoodonyou.Wehavemanypatternsforyoutochoose.Itismadeinthelatestfashionablestyleandimprovedmodel.Yes,itsbetter,butisstillseemstobeoutoffashion.,Unit15AboutStock,Itisinshortsupply.Justamoment,please.Letmecheckonthatforyou.Weareoutofstocknow.Wedonothavewhatyouwant.Lowerpriceonesareoutofstocknow.Imsorry,sir.Butthatmodelisoutofproduction.Ourstorekeepsalargestockofit.Wewonthaveanystockfortwoweeks.Thatproductsisexpectednottobeavailableforatleastamonth.Imsorry,thisisallwehave.Sorry,butthisisthelargestonewehave.Wehavesomemoreinthestorehouse.,Unit16AboutOrdering,Wouldyouliketoorderit?Wouldyouliketogoaheadandplaceanorder?Whendidyouorderit?Sorry,wedonthaveitatthismoment,butIthinkitcanbeordered.Wouldyouordersomemore?Theyareonorder,sowellhaveitsoon.Itsonorder,anditshouldbeherebyFriday.IfIordertoday,howlongwillittaketogetit?Eighttotenworkingdays.Youwillreceiveadiscountbyorderingtoday.Pleasesigntheorderform.MayIhaveyourtelephonenumber.,Unit17AboutMaterialandQuality,Thisisnoteasytodiscolor/fade.Thereisnoflawonit.Thismadeofsilver.Thisplating/coatingwilllastalongtime.Thisisadecorativeboxwithasoftpad.Ourproductsare100%trouble-free.Ourqualityiswortheverypenny.,Unit18Delivery,Wouldyouliketohaveitdelivered?Pleaseletusknowinwhattimeyouwanttohaveit.Wecansupplyyouimmediatedeliveryservice.Weareinthebusyperiod.Weareunabletomakeimmediatedelivery.Whatdaywouldsuityou?Wouldyouliketospecifyadate?Wehavedeliveryserviceandtheserviceisextra.Inourstore,deliveryserviceisextra.Theearliestdatemaybethe7th.Itjustdepends.Youwillprobablygetitinabout2days.WouldnextWednesdaybeallright?Wellimmediatelyarrangeforsomeonetodeliverthesetoyourhousefreeofcharge.,Unit19Aboutpacking,ShallIwrapit,madam?Howdoyouwantittobewrapt?Thereisachargeforthebox,willitbeallright?Wouldyouliketowrapitasapackage?Wouldthisbeallright?Shallwetieitwithawrappingbelt?ShallIwrapthemseparatelyorinthepackage.Pleasecheckthethingsinthepackage.Weusuallychargeforthiskindofpacking.Wedontcollectpackingcharges.Wenormallyusethispaperonitems,sowillitbeallrightforyou?Wouldyouliketowriteyournamehere?Whatdoesitsay?,Unit20Afterservice,Whatsthematter?Whendidyoubuyitfromourstore?Usuallywedontprovidearefund.Butyoucanpickandchooseoneuntilyoufindthemostsatisfyinggoods.Sorry,Wecantexchangediscountsalesgoods.Wedontexchangeanyitemsthatareimproperlyusedordamagedbythecustomerhimself.Thebalanceis100yuan.Its100yuanmorethantheoriginal,isthatallright?Imnotsureyoucanreturnitaftertwoweeks.Illhavetoaskthemanager.ImsorrythatIcanthelpmore.,Unit20Afterservice,Wecantgiveyouyourmoneybackbecauseithasbeenused.Wouldyoulikeanevenexchangeorarefund?Goodspurchasedinthisstorearerefundablewithin7days.Becauseitis10dayspastdue.Doyouhaveproofthatyouboughtithere?Wearesorryforthetrouble/inconvenience.Yes,itdoesappearthatway.Isitstillrepairable?Somepartshavebeenbadlydamaged.,Unit20Afterservice,Youcancarryittotherepairdepartmentandgetitrepaired.Thatbeingthecase,therepairwouldberathercomplex.Itsserious,Ithinkitwillbemoreeconomicaltobuyanewone.Ithinktherewillbeachargesbecausethewarrantyhasexpired.Wellcallyouwhenitsready.Itsnotnecessarytorepairit.Thisishowlongitusuallytakes.,Unit21Aboutbusinesshours,Weareopenfrom10:00a.m.to7:00p.m.Ourstoreisopen/closeat9:00Thewholestorewillcloseat7:00WerehavingasalefromFeb.16thtoMar.3rd.Ourstoreisopen7daysaweekduringthesummergiftseason.WeareclosedduringtheSpringFestival.Theyear-endgiftseasonis30daysfromtoday.Beingthebusyseason,wehavereadjustourbusinesshours.Nowthetimeisprolongedfortwohours.Itopensat8:30a.m.,andkeepsopentill6:00p.m.,Unit22IndicatingtheDirection,Itsintheannexbuilding.Thereisapassagewayupstairs/downstairs.Itsintherear/centr