高考常见书信写作模板.ppt

文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容：1.表明写信目的，投诉的内容。2.投诉的具体原因。3.希望得到的结果。,一.投诉信,常用语块1.抱怨_2.表达不满_3.忍受_4.对满意_5.糟糕的服务_,poorservice,complainabout,convey/expressonesdissatisfaction,putupwith/bear,becontent/satisfiedwith,6.采取措施_7.解决问题_8.预防发生_9.调查此次事件_10.以粗鲁的方式_,inarudemanner,takemeasures,dealwith/solvetheproblem,preventfromhappening,investigate/lookintothematter/incident,11.向道歉_12.出乎意料_13.不用说_14.尽快_15.把某事牢记在心_,makeanapologyto/apologizeto,outofonesexpectation,needlesstosay,assoonaspossible,bearsth.inmind,套用句式我写信是投诉关于2.这几年我对你们的服务都很满意，但是我写信是表达关于的不满。,2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout,1.Iamwritingtocomplainabout2.Iamwritingtodrawyourattentiononsomeimproperbehavior/problems,3.我对不满意有一些主要原因。首先，更糟糕的是，最后，,3.TherearesomemainreasonswhyIamnotcontentwithAtfirst,Whatsworse,Eventually,4.我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。5.你若能尽快采取措施处理这个问题，我将感激不尽。,4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.,5.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.,Dear_,Iam_(写信人身份)。Iventuretowriteyoualetterabout_(抱怨内容)。Thefocusofthecomplaintis_(抱怨内容的核心)。Foronething,_(抱怨内容的一个方面)。Foranother,_(抱怨内容的另一方面)。Honestlyspeaking,_(客观的评论)But_(抱怨产生的原因)。,投诉信模板一,Allinall,Thereisstillmuchroomforimprovement.BeforeItakeanyfurtheraction,Idohope_(表达本人的愿望)。Thankyouforyourtimeandkindconsideration.YourssincerelyLiHua,Dear_,Iam_(自我介绍).IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout_(投诉内容).Thereasonformydissatisfactionis_(总体介绍).Inthefirstplace,_(抱怨的第一个方面).Inaddition,_(抱怨的第二个方面).Underthesecircumstances,thedevastatingeffectcouldbemultipliedifthisproblemcannotbehandledimmediately.(如该问题不能立即解决，它将产生更坏影响).,投诉信模板二,Iwouldappreciateitverymuchifyoucould_(提出建议和请求),preferably_(进一步的要求),andIwouldliketohavethismattersettledassoonaspossible/by_(设定解决事情最后期限).ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.YourssincerelyLiHua,二.求助信,常用语块,1.做某事有麻烦havetrouble/difficulty(in)doing2.请某人帮助dosb.afavor/givesbahand3.寻求帮助aksforhelp/seekforhelp4.遇到一些问题encountersomeproblems5.面临困难befacedwithdifficulties,6.忙于做某事bebusydoingsth/beengagedindoingsth/beoccupiedindoing/beemployedindoing7.为某事做准备prepareforsth8.集中精力concentrateon/focuson9.学以致用ouse10.让某人失望letsbdown,11.克服恐惧overcomethefear12.取得巨大的进步makegreatprogress13.渴望做某事beanxioustodosth/longtodosth14.提供一些有建设性的指导offersomeconstructiveguidance15.因某事感激某人begratefultosbforsth,Dear_,mynameisLiHua.Iam.(你的身份/自我介绍）Iamwritingthislettertoaskyoutodomeafavor.Recently,Iamencounteringseveralproblemswhichbothermealot.Tobeginwith,.Whatsmore,.Whatbothersmemostisthat.(你遇到的问题）Unfortunately,Ifinditquiethardformetodealwith/handle/solvethem.,求助信模板一,Facedwiththeaboveproblems,Iamanxioustogetyourhelp.wouldyoupleaseoffermesomeadviceon?(你希望得到的帮助/建议）IamsurethatIcanwithyourhelpandIreallyappreciateitifyoucouldkindlygivemeahand./Iwouldbegrateful/thankfulifyoucouldgivemesomehelp.Lookingforwardtoreceiveyourearliestreply.YourssincerelyLiHua,Dear_,Iam_(介绍自己的身份).Iwill/am_(与请求有关的自身现状)。Idliketo_(阐明自己的请求).Iwillappreciateyour_(有关该请求的详细信息).Imgoingto_(对方如能帮助实现请求，自己将要做些什么)。,求助信模板二,Herearethereasonswhy_(承上启下，开始解释原因).Foronething,_(请求的原因一)；Foranother,_(原因二).Therefore,_(总结写信的目的)。Ishallbemuchobligedtoyouifyou_(对收信人的期望).ThanksforyourkindconsiderationandIlookforwardtoreceivingyourearliestreply.YourssincerelyLiMing,DearSirorMadam,Iwritethislettertoapplyforthepositionthatyouhaveadvertisedin_(报纸名称)of_(广告发布时间)Iam_from_.NotonlydoIhavethequalificationsforthisjob,butIalsohavetherightpersonalityfora_(工作名称).Asa/an_，Ihavebeen_.Besides,Iwon_in_.（你的优势，特长）,三、求职信,Iwouldappreciateitverymuchifyoucouldgivemeanearlyreply./Shouldyougrantmeapersonalinterview,Iwouldbemostgrateful.Ifyouneedtoknowmoreaboutme,pleasefeelfreetocontactmeatanytimeat_(电话号码/邮件地址)Thankyouforconsideringmyapplication,andIamlookingforwardtomeetingyou.Yourssincerely,LiMing,Dear_,Iamnowwritingthesefewlinestoexpressmysincerethanksfor_(感谢事由)。Idlikeyoutoknowhowmuchyourmeanttome.Youhaveapositivegeniusfor_(对收信人某一方面的赞美).Inotonlyenjoyed_,butalso_.Ishalleverremember_asoneofthemost_inmylife.,四、感谢信,Ihopetohavetheopportunityofreciprocating(报答).Iwillfeelveryhonoredandpleasedifyou_(表达自己回报的心愿)。Iamlookingforwardtoseeingyounexttime!Irepeatmythanksforyour_.Pleasegivemykindregardstoyour_.YourssincerelyLiMing,Dear_,Iamexcessivelysorrytosay/tellyouthat_(直接说出道歉事由)。Now,Iamwritingyouthisletterofapologytoshowmydeepregret.Pleaseacceptmysincereapology.Ihopeyouwillunderstandmeandexcusemefor_(请求对方原谅的事由)。,五、道歉信,Thereasonformydelay/absencewasthat_(过失的原因)。Ihadnowayoutbecause_自己当时的处境和情况。Thereforeitsnotinmypowerto_(过失导致的结果)。Naturally,Iwanttosuggest_(建议下次再实现愿望)。Ishallbeobligedifyouwillkindlywriteandtellmewhenandwhereyou_(约定下次见面的时间和地点)。WemaymeetagainandIhopetoseeyousoon.YourssincerelyLiMing,Dear_,Ihavelearnedwithdelightthatyou_(祝贺事由).Iwouldliketoextendtoyoumyutmostcongratulations