ISO14000培训德信诚资料(PPT 46页).ppt

ISO14000培训德信诚资料,培训目的OBJECTIVEOFTHISPROGRAMME,使员工知道Makeemployeesawareof:ISO14000产生的背景。ThebackgroundofISO14000.ISO14000是什么?/ISO14001又是什么?WhatisISO14000?/WhatisISO14001?遵守ISO14001环境体系要求是公司的追求。HONDALOCKspursuitofISO14001conformance.公司的环境方针。HONDALOCKsEnvironmentalPolicy.ISO14001主要要素。ThemajorelementsofISO14001.遵守环境方针、程序及环境管理体系要求的重要性。Theimportanceofconformancewiththeenvironmentalpolicyandproceduresaswellastherequirementsoftheenvironmentalmanagementsystem.工作中实际或潜在的重大环境影响。Thesignificantenvironmentalimpacts,actualorpotential,onworkactivities.个人工作改进所带来的环境效益。Theenvironmentalbenefitsofimprovedpersonalperformance.,ISO14000产生背景TheBACKGROUNDOFISO14000,环境背景：如：八大公害、全球变暖、海洋污染、能源消耗严重，等等；Environmentalbackground:suchas:eightsocialeffectsofpollution,worldwidewarming,seapollution,seriousenergyconsuming,etc.贸易背景：绿色贸易壁垒；Tradebackground:Greentradebulwark.管理背景：ISO9000的成功运行，人们环境保护意识的提高。Managementbackground:SuccessfuloperationofISO9000;improvingenvironmentalawarenessofpeople.,ISO14000是什么?WHATISISO14000?,国际标准组织发布的一系列的关于公司环境管理的标准。AseriesofstandardspublishedbytheInternationalOrganizationforStandardizationtohelpcompaniesmanagetheirimpactsonenvironment.,ISO14001是什么?WHATISISO14001?,环境管理体系标准TheEnvironmentalManagementSystem(EMS)Standard此标准的认证与ISO9001：2000过程及步骤一样。WegetcertifiedtothisstandardjustlikeISO9001:2000.,ISO14000系列标准的特点ISO14000standardtraits,全员参与Allpeopleparticipatein广泛适用Extensiveapplication灵活兼容Flexiblecompatibility全过程预防Wholeprocessprevention持续改进Continualimprovement.,为什么公司想取得ISO14001认证?WHYDOESHONDALOCKWANTTOCONFORMTOISO14001?,改善环境管理运作，减少环境事故发生。Improveoperationalperformanceandlimitliabilities.提高企业的市场竞争性Increasemarketability.向外部展示良好的企业形象Demonstratesoundenvironmentalperformanceto:-顾客Customers-投资者Investors-员工Employees-政府机构GovernmentAgencies-社区Community,ISO14001包括哪些内容?WHATDOESISO14001CONTAIN?,范围Scope引用标准NormativeReferences术语及定义TermsandDefinitions环境管理体系要求EnvironmentalManagementSystemRequirements4.1总要求GeneralRequirements4.2环境方针EnvironmentalPolicy4.3策划Planning4.4实施与运行ImplementationandOperation4.5检查Checking4.6管理评审ManagementReview,4.1环境管理体系总要求EnvironmentalManagementSystemGeneralRequirements,做Do实施与运行ImplementationandOperation,环境方针EnvironmentalPolicy,措施Act管理评审ManagementReview,检查Check检查与纠正措施CheckingandCorrectiveAction,计划Plan策划Planning,持续改进ContinuousImprovement,P-D-C-A,环境方针,本田制锁作为2轮车、4轮车的零件从塑形到完成的一系列生产中，我们通过的各部工作活动经常要努力提高环境保护工作。为了满足此追求，公司及全体员工一致承诺遵守以下环境实践，包括:遵守环境法遵守相关的环境保护法律法规，以及公司已经规定要求遵守的其它事项。更要持有与地方共存的想法，制定自主管理基准和预防环境污染；节能降消耗在工作活动的各领域，要努力提高技术力、制造力和管理能力，从而推进节省资源、节约能源的步伐，为保护环境做出贡献；科技控污染通过稳步前进，生产加工程序的改善，应该防止，减少或降低生产废弃物的产生，随着实行适当的管理、处理的同时，也要积极持续地进行废物再回收、利用；全员共参与实施环境教育和公司活动，要对全体职员深入进行环境方针的理解和环境信息的普及，并让其参与到环境保护的活动中去；改进持续上把握公司的事业活动对环境的影响，在技术上、经济上可行的范围内制定环境方针、目标。要明白涉及制品的环境管理系统的持续改善；体系渐完善通过全员参与环保体系的建设，运用P-D-C-A管理方法持续改进并不断完善。批准:总经理,4.2,环境方针承诺KeyPolicyCommitments,遵守环境法ObeytheLaw节能降消耗SafeNatureReduceWaste科技控污染PreventPollution改进持续上ImproveContinuously,4.3策划Planning,4.3.1环境因素EnvironmentalAspects公司的活动能与环境发生作用的要素。Elementofaplantsactivitythatcaninteractwiththeenvironment.具有或能够产生重大环境影响的环境因素叫重大环境因素。AnenvironmentalaspectwhichhasorcanhaveasignificantenvironmentalimpactisknownasSignificantEnvironmentalAspect.根据重大环境因素建立目标。ProjectstomeetourobjectivesarebuiltaroundtheSignificantAspects.环境因素识别与评价规定在HLG-EP02文件中。ProcedurestodevelopEnvironmentalAspectsarefoundinHLG-EP02.,我们工作中涉及到哪些环境因素,识别重大环境因素IdentifyingSignificantEnvironmentalAspects,a.对大气的排放EmissiontoAir,b.对水体的排放ReleasestoWater,c.土地污染ContaminationofLand,d.废弃物管理WasteManagement,d-1.废弃物的分类Classificationofwaste,可回收的废弃物。比如:玻璃、纸箱、金属类、报纸RecyclewasteSuchas:glasses,cartons,metals,newspaper,etc.不可回收的废弃物。比如:果皮、纸屑、香烟、口香糖Non-recyclewasteSuchas:seedcapsule,paper,cigarette,chewinggum,etc.危险不可回收的废弃物。比如:灯管、电池、含油布碎物HazardwasteSuchas:lightpipe,battery,bitsandpieceswithoilcloth,etc.,d-2.废弃物的处置,第一步:各个部门按要求分类、收集废弃物1st-Eachdepartmentperformsclassificationandcollectionaccordingtorequirement第二步:废弃物按要求暂时储存2nd-Accordingtorequirementtotemporarilystorewaste第三步:向有资格的收购商转移废弃物3rd-Transferwastetoqualifiedpurchaser备注：废弃物的管理程序规定在HLG-EP12等文件中.Remark:WastemanagementprocedurestipulationiswithinHLG-EP12document.,e.原材料及自然资源的利用UseofRawMaterialsandNaturalResources,f.地方及社区问题OtherLocalEnvironmentalandCommunityIssues,一些物质的危害,这些废弃的产品内，不同程度地含有各种有毒持久性化学物质和重金属，给人类健康和环境带来了严重影响。例如:Lead:铅-CRT(显示器)中通常含有48磅铅。焊接也大部分是用铅，铅有可能从设备中渗透入土壤后，造成土壤污染。铅对肾脏、神经与生殖系统有毒害，会抑制儿童与胎儿的智力发展。Mercury:汞-纯平显示器中的光球、开关与印刷无线电路板中都含有汞。量比较大的汞污染会导致大脑与肾脏损坏，还会通过母乳影响胎儿发育。c.Plastics:塑料-平均每台电脑有13.8磅塑料（含PVC，聚氯乙烯）。当PVC被燃烧至一定温度范围内，它会产生二恶英，二恶英是严重的致癌物。,4.3策划Planning,4.3.2法律与其它要求LegalandOtherRequirements-国际条约InternationalAgreement-国家State-地方Local-顾客Customer4.3.3目标、指标和方案Objectives,TargetsandProgrammes-由环境管理委员会制定GeneratedbyEnvironmentalManagementCommittee(EMC),4.4实施与运行ImplementationandOperation,4.4.1资源、作用、职责及权限Resources,Roles,ResponsibilityandAuthority4.4.2能力、培训和意识Competence,Training,andAwareness4.4.3信息交流Communication-内部交流InternalCommunication-外部交流ExternalCommunication,4.4实施与运行ImplementationandOperation,4.4.4文件Documentation-环境管理体系手册、程序及环境作业指导书EMSManual,Procedures,EnvironmentalInstructions4.4.5文件控制ControlofDocuments4.4.6运行控制OperationalControl4.4.7应急准备和响应EmergencyPreparednessandResponse,4.5检查Checking,4.5.1监测和测量MonitoringandMeasurement-运行控制记录OperationalControlSummary-详细的行动和职责Detailedactionsandresponsibilities-可在CCC/ISO管理课查阅AvailablefromCCC/ISOManagementalDEPT.4.5.2符合性评价EvaluationofCompliance-法律和其它要求的符合性Compliancewiththelegalandotherrequirements-可在CCC/ISO管理课查阅更新过的法律法规一览表UpdatedlistoflawsareavailablefromCCC/ISOManagementalDEPT4.5.3不符合、纠正与预防措施Nonconformity,CorrectiveActionandPreventiveAction-产品过程中环境不符合问题，可能由发现部门或课提出NCProcessissuesareaddressedbyfindingDEPT-内审发现的不符合由CCC/ISO管理课发出RequirementissuesfrominternalauditareaddressedbyCCC/ISOManagementalDEPT,4.5检查Checking,4.5.4记录控制ControlofRecords-内审报告InternalAuditReports-校验记录CalibrationRecords-纠正措施记录CorrectiveActionRecords-员工培训记录EmployeeTrainingRecords4.5.5内部审核InternalAudit,4.6管理评审ManagementReview,公司的管理层应Organizationsmanagementshall:定期评审环境管理体系的适合性、充分性、有效性。PeriodicallyreviewtheEMSforsuita-bility,adequacyandeffectiveness.提出是否修改方针、目标及环境管理体系其它不完善的方面。Addressthepossibleneedforchangestopolicy,objectivesandotherelementsoftheEMS.评审审核结果、更改情况以及持续改进的承诺。Thiswillbedoneinthelightofauditresults,changingcircumstancesandcommitmenttocontinualimprovement.这些评审应形成文件。Thisreviewshallbedocumented.,我们如何运行维护ISO14001体系?HOWCANWEACTUALIZEISO14001?,ISO14001实施过程ImplementationProcessStep1.组成团队TeamFormationStep2.开展ISO14001培训ISO14001TrainingStep3.评估目前状况CurrentSituationEvaluationStep4.实施ImplementationStep5.内审InternalAuditStep6.纠正措施CorrectiveActionStep7.第三方认证审核ThirdPartyCertificationAuditStep8.纠正措施CorrectiveActionStep9.持续改进(管理评审)SystemSupportContinuousImprovement(ManagementAudit),ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,Step2.组成团队TeamFormationISO项目组由以下组成ISOProjectTeamconsistsof:-项目组长ProjectTeamLeader-管理代表ManagementRepresentative-每个部门代表Representativefromeachsection思考QuestionstoPonder-谁是ISO14001管理者代表?WhowillbetheISO14001ManagementRepresentative?-工作组包括哪些人?Whowillbeinvolvedintheworkinggroup?,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,Step3.ISO14001培训Training员工培训EmployeesTraining主要人员培训Trainingofkeyprojectmembers-内审员培训InternalAuditorsTraining思考QuestionstoPonder-你们部门的内审员是谁?WhowillbeyoursectionsInternalAuditors?-你愿意支持培训活动吗?Areyouwillingtosupportthetrainingactivities?,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,Step4.评估目前状况CurrentSituationEvaluation对照ISO14001要求评价目前环境体系:文件的完整.环境因素的识别目标指标方案的实施.记录的保存.等等.EvaluatecurrentenvironmentalsystemagainstISO14001requirements.Suchas思考QuestiontoPonder在我们系统中还缺ISO14001什么元素?Whatelementof14001isabsentinoursystem?,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,Step5.实施Implementation5-1.规定各个部门的环境代表或负责人。Stipulateenvironmentalrepresentativeandresponsiblepersonofeachdepartment.5-2.用文件等形式来规定运行控制系统。Theoperationalcontrolsystemshouldbedefinedindocumentation.,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,5-3.做好日常的环境管理工作.如:绿色采购.污染物控制.废弃物管理.法律法规及顾客要求评价.员工环境意识培训DowellthedailyEnvironmentalmanagementworks,suchas:greenpurchasing,pollutioncontrol,wastemanagement,legislationsandregulationsandcustomerrequirementevaluation,staffenvironmentalawarenesstraining,etc.5-4.建立、控制及保留监控的记录。Monitoringrecordsshouldbeestablished,controlledandmaintained.思考QuestiontoPonder我们需要将体系及程序形成文件到何种度?Uptowhatextentdowehavetodocumentour,systemandprocedure?,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,Step6.内审InternalAudit必须开展内审以改进和维持体系。必须记住:审核不是对细小的问题挑毛病，处罚员工，找员工的错。InternalAuditsmustbecarriedouttoimproveandmaintainthesystem.Itshouldberememberedthatauditisnottonit-pickonunimportantdetails,punishemployeesformistakes,orfindfaultwiththeemployees.思考QuestiontoPonder你能对审核员寻找改进的证据提供配合吗?Canyouaccommodateauditorswhowilllookforsomethingtoimprove?,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,内审的关键程序:Keyprocedureofinternalaudit:内审的策划Internalplanning内审准备会议Internalpreparationmeeting根据检查表或现场情况审查Accordingtochecklistorsitestatustocheck末次会议,提出不符合项Closingmeeting,presentingnonconformity跟踪验证Follow-upforverification内审报告Internalauditreport,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,Step7.纠正和预防措施CorrectiveandPreventiveAction审核后找出不符合的根本原因。确定解决方案并预防其再次发生。Findtherootcauseofnon-conformitydetectedaftertheaudit.Determinesolutiontopreventitfromre-occurring,andimprovethesystem.思考QuestiontoPonder如果发现了一个不符合，你会采取必要的纠正/预防措施吗?Ifanon-conformityisreported,willyouimplementthenecessarycorrectiveand/orpreventiveaction?,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,Step8.第三方认证审核ThirdPartyCertificationAudit根据标准的要求,第三方每年会进行一次监督检查，会检查相关文件及环境因素情况,以评价公司的ISO14001体系运行正常.Pre-Assessmentauditisbeingperformedtoassessthereadinessoftheorganizationbeforeactualcertificationaudit.Documentationandenvironmentalaspectsofthesystemwillbechecked:-对大气的排放EmissionstoAir-对水体及土地的排放Releasestowaterandland-自然资源及能源的使用Useofnaturalrawmaterials,naturalresources,andenergy.-释放的能量，如热、辐射及震动Energyemitted,egheat,radiation,vibration.-废弃物及副产品Wasteandby-products,and,-物理特性，如尺寸、形状、颜色及外观Physicalattributes,egsize,shape,colour,appearance.思考QuestiontoPonder-我们已经改善以上各方面吗？Havewealreadyimprovedtheaboveaspects?,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,审核员会看一些重要的地方Someoftheimportantareasauditorswilllookforwillbethe:-环境因素实际状况ActualConditionofEnvtlAspects-法律法规要求的符合性记录RecordsofCompliancewithLegalandOtherRequirements-目标、指标及方案的实施情况Objectives,Targets,ProgrammesImplementation-监视和测量MonitoringandMeas.-内审报告InternalAuditReports-纠正/预防措施证据CorrectiveandPreventiveActionEvidence-管理评审ManagementReview-能力、培训、意识和记录Competence,Training,AwarenessandRecords-其它相关记录Otherrelevantdocuments,-被审查者应做笔记，不要和审核员争吵，（仅是解释和澄清），没有问到的地方，不要提供太多信息。Auditeeshouldtakenotenottoarguewithauditor(explainandclarifyonly),andnottovolunteertoomuchinfounlessbeingasked.思考QuestiontoPonder我们能够获得ISO14001认证吗?CanweachievetheISO14001Certification?,ISO14001实施过程ISO14001IMPLEMENTATIONPROCESS,Step9.纠正和预防措施CorrectiveandPreventiveAction如果发现不符合，照第七点做。Ifnon-conformancewerefound,performStep7.思考QuestiontoPonder我们能在八至十个月做到吗?Canwemakeitin8or10months?,ISO14001实施过程ISO9000IMPLEMENTATIONPROCESS,Step10.体系持续改进(管理评审)SystemSupportContinuousImprovement通过开展常规的法律法规符合性评审及环境因素识别，在规定的时间间隔开展内审和管理评审以维持体系，根据顾客反馈，进行持续改进。Maintainthesystembycarrying-outregularreviewoflegalcomplianceandidentificationofenvironmentalaspects,internalauditandmanagementreviewsatappropriateintervals.Havecontinuousimprovementbasedoncustomersfeedback.思考QuestiontoPonder我们能持续改善及保持环境管理体系吗?Canwecontinuouslyimproveandmaintainit?,ISO14001实施过程ISO9000IMPLEMENTATIONPROCESS,公司的管理层应Organizationsmanagementshall:定期评审环境管理体系的适合性、充分性、有效性。PeriodicallyreviewtheEMSforsuita-bility,adequacyandeffectiveness.提出是否修改方针、目标及环境管理体系其它不完善的方面。Addressthepossibleneedforchangestopolicy,objectivesandotherelementsoftheEMS.评审审核结果、更改情况以及持续改进的承诺。Thiswillbedoneinthelightofauditresults,changingcircumstancesandcommitmenttocontinualimprovement.这些评审