软件质量保证模型 英文版.ppt

SQAModelAuthors:HoangANaVersion:1.0LastUpdate:22-Oct-2005,Instructor:HienLuongTranHyOct-2009,FPT-SoftwareTrainingMaterials,2,Introduction,Purpose:ClarifySQAModelandactivitiesAttendees:StudentsTest:N/ADuration:1hr,FPT-SoftwareTrainingMaterials,3,Objectives,Afterthecourse,studentswillachieve:Objective1:SQAModelObjective2:SQAactivitiestocontrolqualityofprojects,FPT-SoftwareTrainingMaterials,4,Tableofcontents,A.SQAModelB.SQAQCRoleC.QCactivitiesofSQAD.UsingchecklistsE.SQAResponsibilitiestoprojectsF.Q&A,FPT-SoftwareTrainingMaterials,5,A.SQAModel,SQADept.,DPC,QualityControl,ReviewCouncil,LeaderMembers,TestCouncil,DB/Training,LeaderMembers,LeaderMembers,LeaderMembers,LeaderMembers,SQAManager,FPT-SoftwareTrainingMaterials,6,Project1,B.SQAQCRoles,SQA:tocontrolthequalityofprojectsToassurancethequalityofproductsreleasedtocustomers,SQA,TestTeam,DPTeam,ProjectN,TestTeam,DPTeam,FPT-SoftwareTrainingMaterials,7,Reviewworkproductsoftheprojects:coordinatereviewactivitiesFinalinspection:CheckqualityofproductsbeforesendingtocustomersBaselineaudit:checkintegrityofallbaselinedConfigurationitems(CI)Customersurvey:ContactwithcustomertogettheirevaluationDefectPrevention:Coordinateactionstopreventandreducedefects,C.QCactivities,FPT-SoftwareTrainingMaterials,8,1.WorkproductReviewProjectdocuments:Proposal,PP,SRS,ADD,DDD,TP,TCSQAdiscusseswithPLtofindthesuitablereviewersforWP.Basedonexitcriteria,SQAdecideswhetherWPispassedornot.AllWPsprovidedbycustomermustbereviewedbySQAandprojectteam.,FPT-SoftwareTrainingMaterials,9,WorkproductReview(cont.)Issues:ProjectteamreviewsProposal,SRS,ADD,DDDbutnotinformsGLandSQA.TechnicalknowledgeandunderstandingofSQAispoor,cannotreviewEstimationandDDDSQAhasdifficultybytrackingandreviewrequirementsofmaintenanceprojectsPLnotinformsSQAtoreviewsomeproductsprovidedbycustomer,FPT-SoftwareTrainingMaterials,10,2.FinalinspectionPurpose:Toguaranteetheintegrityandqualityofthecomponentstobereleased.Steps:VerifyTestreportandSuccessfulTestcoveragebasedonTCCheckdefectsinDMS:arealldefectsclosed?VerifyReleaseNotewithproductstobedelivered,makesurethatallreleaseddocumentsarereviewedandcheckreviewrecords,defects.SQAdecideswhetherthedeliveredproductsneedtobeinstalledonafreshenvironmentornotReportproblemstoGL,SQAHeadandVPOPSfordecision,FPT-SoftwareTrainingMaterials,11,Finalinspection(cont.)Issues:SQAhasdifficultywithunplannedreleases(e.g.maintenanceprojects:fixbugsandreleaseimmediately).Undertimepressure,TCisnotupdated,soTestresultandSuccessfulTestCoveragearenotavailablebeforerelease.Projectteamcompletescodingjustbeforerelease,andeffortislimited,sothatSQAcouldnottestthepackageagainbeforesendingasexpected.TeamnotperformsInstallationtest,SQAhasnotenoughefforttoverifyInstallationguide.,FPT-SoftwareTrainingMaterials,12,3.BaselineauditPurpose:ToassessthecompliancyofCMactivitiesinprojectandverifytheintegrityofallCIs.Steps:CheckBaselinereportcreatedbyCCVerifytheintegrityofallbaselinedCIs.ChecktheversionofCIsinCIRegister(FsoftInsight)CheckCIsinFinalandArchivefolder:lastversionofallCIsarestoredinFinalfolder.VerifyworkareasanddirectorieswithCMplanCheckreviewrecords:allCImustbereviewedandReviewchecklistsareavailable,FPT-SoftwareTrainingMaterials,13,Baselineaudit(cont.)Projectbaselinefolder:ArchivesCSCIs:-ProjectManagement-Requirement&Design-BuildIssues:PLsalwaysnotfollowCMguideline(e.g.baselinedCIsoflatestversionshouldbelocatedinFinalfolder)CRsareloggedinFsoftInsight,butrelateddocuments(e.g.SRS,ADD,DDD,TC)areusuallynotupdated.,FPT-SoftwareTrainingMaterials,14,4.SurveyCustomerSatisfactionSteps:Attheendoftheproject,whentheacceptancetestiscompletedorcustomeracceptstheproducts,SQAfillstheCSSformandsendsittocustomer.Afterreceivingcustomersfeedback,SQAfollowstheruleforsurveycalculationandinformedsurveypointtoresponsiblepeoplewithin3days(followRADIO).,FPT-SoftwareTrainingMaterials,15,SurveyCustomerSatisfaction(cont.)Exceptioncases:CustomersendssurveyfeedbackongrouplevelperiodicallyCustomercommunicateswithassignedpersonsinFsoft,GLshouldauthorizeoneofthispersonstotakecarethisresponsibilityofcollectingcustomersatisfaction.ThentheresultshouldbehandedtoSQAtoinformresponsiblepeopleIfthecustomersurveyfeedbackhasnopointforanyquestion,SQAshouldstudiesthecommentsandgivepointsasappropriated,ifnocommentgeneralrating.,FPT-SoftwareTrainingMaterials,16,5.DefectPreventionSteps:Atthebeginoftheproject:SQAsupportsPLbySettingtargetforDP:Defectrate,therateofotherdefecttypesIdentifyingDPactionssuitableforDPtargetPlanningthedateforCausalanalysismeetingCreatingDPlogControltheimplementationofplannedDPactionstokeepTimeliness.Attheendeverymonth,reviewDPlogandcollecttoreporttoDPC,FPT-SoftwareTrainingMaterials,17,DefectPrevention(cont.)StepsAtMilestone:reportresultsofDPcomparingwithDPtargetIssues:ProjectteamsarenotactiveforDPactions,notachieveplannedtimeliness(80%)TechnicalmembersofDPCarealwaysbusywiththeirprojects,cannotsupportSQAandDPteamsmuchforDP.,FPT-SoftwareTrainingMaterials,18,ChecklistshelpreviewersbyorientationhowtoreviewtheWPs.SQAshouldusecheckliststoreviewWPs.ChecklistsareevidencesofreviewsforallWPs:Proposal,SRS,Design,TP,TC,SourcecodeWPsprovidedbycustomerBaselineauditFinalinspectionSQAworkswithPMtofillchecklistofSRS,DesignreviewUseFinalinspectionchecklistforeveryrelease:documentandsourcecodeChecklistscanbeusedflexible:ReviewrequirementsofmaintenanceprojectsisperformedatmilestonebyusingSRSreviewchecklistReviewWO,CMplan,PDB:useProjectPlanreviewchecklistPrototype:GUIchecklist,D.UsingChecklists,FPT-SoftwareTrainingMaterials,19,E.SQAResponsibilitiestoprojects,FPT-SoftwareTrainingMaterials,20,FPT-SoftwareTrainingMaterials,21,FPT-SoftwareTrainingMaterials,22,FPT-Softwa