餐饮服务英语对话

餐饮服务：通过5个方案进行学习，以便轻松了解学习情况型号1:Table Reservation订餐服务型号23360receiving the guest in the restaurant客人用餐型号3:Taking orders订单模型4瑞环dishes菜模型5Pay the bill结算型号1:表预订服务技术要点* 1 .when the guests ask you to reserve for him，you must pay more attention(注意要做什么)to ask him to the table or private room .客人要求你为他订餐时，要注意问他是预订餐厅还是要储藏室。* 2 .ask the guest about the information of the table reservation :从客人那里获取以下用餐信息。The number of the person餐数Table in the lobby or a private room大厅餐桌或储藏室the demands for the table or the private room是针对办公室的要求，如餐桌或窗户吸烟The time of arrival来宾到达的时间under whose name the reservation is made and contact telephone number or the room number。订购者姓名联系电话号码或房间号码。*3 .Confirm。确认。* 4 .express your expectation to the guests。表达对客人的期待。餐厅经常使用口语*1 .查看座位Just a moment，please . I ll check the avail ability for you。请等一下。我确认一下是否有空位。*2 .座位已满I m afraid web re fully booked for that time。恐怕那个时间餐位都满了。*3 .变更时间is it possible for you to change the time？能改变时间吗？*4 .选择座位would you like a table in the lobby or in a private room？你喜欢大厅里的餐桌或房间吗？*6 .表格需求and can I booking a table by the window？能留下靠窗的桌子吗？*7 .询问请求Any special requirement？有什么特殊要求吗？*8 .预约满了I m afraid that table is reserved for 8p . m .恐怕那张桌子已经预订了。保留表场景：Mr . Smith wants to have the dinner with his friends tonight . so he called the IAP to order。史密斯先生今晚要和朋友吃饭，所以打电话给IAP预约。C=Caller打电话询问的客人W=Waiter服务员C: Hello。Is this IAP？喂，是多洛克咖啡因吗？W:是。May I help you？是的，需要我的服务吗？C : yes，I d like to reserve a table for tonight，please。我想预订今晚的座位。w : cerainly . sir . howmany people，please？好的，一共几位？C : six.6个字符。W: At what time can we expect(期望)you？几点来？C: Oh，at 7:00 tonight。哦，今晚7点。w : would you like a table in the main restaurant or in a private room，sir？先生，您想预订大厅还是房间？c : the main restaurant will be fine。只要大厅里的座位。W: cerainly，sir . a table for six at 7 tonight . may I have your name and telephone number，please？好的，今晚7点，6个人的餐桌。能告诉我您的姓名和电话吗？c : sure . it s John Smith and my number is。当然可以。我叫约翰史密斯，电话号码是。W : thank you very much，Mr . Smith . let me repeat your reservation : you book a table for six at 7 o clock tonight and your phone number isam I right？谢谢你，史密斯先生。让我重复一下预约：今晚7点预订了6人座的桌子，你的电话号码是吧？C:Yes，it is就是这样。w : my name is ivy and we look forward to seeing you。我叫Ivy。非常期待您的光临。C: See you tonight。Goodbye。晚上见。W: Goodbye。你好。1.1A Private Room Reservation box预订-中餐厅实用对话(Practical Dialogues)Smith will have the dinner with his customers。he called the PP to reserve the private room。史密斯老师要和顾客吃晚饭，打电话到音乐宫预订了箱子。c=客户客户客户W=Waiter服务员W: Hello！PP . this is miss . sue speaking . can I help you？你好，音乐宫。我是苏，能帮你什么吗？c : may I have a private room for this afternoon？我想预订私人房间。W :是。Ill arrange that for you。can I have your name，please？好的，我来安排。你叫什么名字？C : John smith。John Smith。W: Mr. Smith，how many guests？史密斯老师，有多少客人？C: Five。5个字。W: And then，when are you coming？你什么时候来吃饭？C : at 7 oclock this afternoon。is it ok？今天下午7点，好吗？W: ok。do you have any special requirements？I mean for vegetarins or something else。是的，有什么特殊要求吗？例如，素食主义者或其他特别的东西是什么？C : oh，I see . I d like it . my guests are all vegetarians(素食主义者)。是的，我喜欢。我的朋友们吃素食。实用的词汇和术语Face-to face reservation面对面的预约电话通讯保留。电话预约钻孔四川菜简称四川菜canton se cuisne粤菜，简称粤菜Food and Beverage Director餐饮部主管Chinese Restaurant Manager中国餐馆经理Banquet Manager宴会部经理Restaurant Supervisor餐厅监督官Western Restaurant Manager餐厅经理Asst. Western Restaurant Manager餐厅副经理主机食堂校书霍斯蒂斯食堂校书Waiter男乘务员Waitress女服务员model 23360 receiving the guest in the restaurant客人用餐技术要点* 1 .ask the guests if they have a reservation or not .if yes ，lead them to the booked table.if no ，ask them the number of people，and escort them to choose a table for them .问清楚是否有座位。如果有的话，请去预订的饭店。如果不是，问几个人，引导人们选择合适的餐桌。* 2 .when the guests are going to seat，arrange them take their seats as soon as possible。arrange the tea or some drinks immediately(立即运行)。入座的时候，尽快让客人坐下，及时安排茶水或饮料。* 3 .after the guests are seated，give them the menu。客人坐下后才上菜单。常用的句子口语*1 .问侯客人晚安，sir。welcome to our restaurrant。老师，你好。欢迎光临这家餐厅。*2 .祝福用语Have a good evening。祝你晚上好。*3 .术语等待now would you please take a seat and wait over there？请先坐在那边等一下好吗？*4 .客人介绍we have a window table reserved for you。我为你预订了靠窗的桌子。*5 .表交换建议what about the one which is close the window？有靠窗的桌子。你认为合适吗？*6 .客人布置we will arrange the seat you very soon。我会尽快给你安排座位的。*7 .儿童服务would you like a high chair for your child？给孩子拿把高椅子吗？1.2 receiving the guest with a reservation预约的客人接待Betty has reserved the table . now she and her friend went to the restaurant。the host received them。贝蒂预订了座位，现在她和她的朋友来到餐厅迎接桥头自然直。W=Waiter C=BettyW : good evening。how are you today？你好。今天怎么样？C: its ok，thank you。好的，谢谢！W: Do you have a reservation？请问有预订的座位吗？C : yes，wedo . a reservation for twunder Smith。是的，预订了两个人。以史密斯的名义订购的。W : just a moment，please.here it is 733690 p . m . Betty Smith，two，非吸烟区。等一下。-好的，这里，晚上73336，贝蒂-史密斯，两个都不吸烟。C: Thats us。是我们，没错。W: Right this way，please。请这边走。1.2 receiving the guest without a reservation没有预约的客人接待white and his wife went to the restaurant to have the dinner。but they have no reservation。the waiter receiving them and escort them to choose the Table that fits them white夫妇来到餐厅吃饭，但他们没有吃饭，服务员招待了他们，帮助他们选择合适的位置。W=Waiter B=BakeW : good evening，sir an