Unit_4_Making_a_Telephone_Call.ppt

UNIT4,MakingaTelephoneCall,I.Wordsaboutphones,市内电话：localcalls国内长途电话inlandlong-distancecalls国际长途电话internationalcalls手机：mobilephone,cellphone电话坏了Thephoneisoutoforder.无绳电话：wirelesstelephone,电话分机：extension电视电话videophone打不通：cannotgetthrough占线：thelineisbusy.您所拨打的用户现在正忙，请稍后再拨Thesubscriberyoudialedisbusynow,pleasediallater.对不起，您所拨打的用户已关机。Sorry,Thesubscriberyoudialedispoweroff.,I.Wordsaboutphones,Operator,TelephoneMessage,Secretary,CellPhone,AppointmentBook,I.Wordsaboutphones,II.Telephones电话用语,打电话(Makeacall)接电话(Answerthephone)打错电话(Dialawrongnumber)挂电话(Handupacall),III.Usefulsentences,接通电话后的问候Hello你好，相当于汉语中的“喂”自我介绍ThisisLilispeaking.我是李丽ThisisLilifromGreatWallMotorCompany.在么？Isthere(in)?最常用)Isaround?(次常用)Hello,MayIspeaktoplease?Hello,CanItalktoplease?,找人CanIspeakto/withLili?我想找李丽询问对方Whoisthatspeaking?Whoiscalling?不在Sheisnotin(out).她不在Sheisonabusinesstrip.她正在出差CanItakeamessage?可以留言吗,稍等Couldyouholdon,please?能稍等一会吗？Willyouholdtheline,please?Waitamoment,please.请稍等Heisonanotherlinenow他在接另一个电话让你久等了Imsorrytokeepyouwaiting.,急事Itsurgent.CouldIhavehermobilephonenumber?Imsorrytocallyousolate/early.Ineedtogetincontactwithhimrightnow.,听不清/懂Couldyouslowdown,please?慢一点Ibegyourpardon?/Pardon?再说一遍Wouldyousaythatagain?Idonthearyouverywell.,打错电话TheresnoonenamedAnnahere这儿没有叫安娜的Areyousureyouhavetherightname？你肯定没弄错姓名吗？Youmusthavethewrongnumber你一定是弄错号码了Imsorry，theresnobodybythisname对不起，没有这个人,接电话（Answerthephone),正是本人接通:Thatsme.Itsme.Thisis(你的名字)Speaking.Youarespeakingtohim(her).Thisishe/she.Youaretalkingtohim.,实战VI.Conversation1,你好，我想找苏珊。不好意思，她现在不在，可以留言吗？不用了，我过会再打过来，谢谢。不客气。,答案Conversation1,Hello,IdliketospeaktoSusan.Imsorry,shesnotinatthemoment.CanItakeamessage?No,Illcallbacklater.Thankyou.Yourewelcome.,实战Conversation2,你好，请找李丽?请问你是哪位?我是李雷。请稍等。李丽，有你的电话。好的，谢谢。你好，这是李丽。,答案Conversation2,CanIspeaktoLili?Whoscalling,please?ThisisLilei.Holdonasecond,please.Lili，youarewantedonthephoneOk,thankyou.Hello,Lilispeaking.,自编对话：MakingatelephoneConversation,李丽给Smith先生打电话，电话接听者去看他在不在，过会，Smith来接电话，李丽问是否把合同(contract)发过来，Smith说已发并打过电话但没人接听，李丽查邮箱看到邮件。,MakingatelephoneConversation,Ford:hello!Lili:Hello,thisisLilifromGreatWallMotorCompanyinChina.CanIspeaktoMr.Smith?Ford:Holdonplease,Illseeifheshere.Lili:ok.Smith:Hello,thisisJohnspeaking.Lili:Mr.Smith,thisisLili,Iwonderwhetheryouhavesentusthecontract.,MakingatelephoneConversation,Smith:Isentitjustnow,andIcalledyouanhourago,butnobodyanswered.Lili:oh,letmesee,Ivereceivedit,thankyou!Smith:Yourewelcome.Lili:Nicetalkingtoyou,bye.Smith:Bye-bye。,Thankyou!,1.MissWang_betweenhermanagerandavisitor.3.They_ashoeexhibitionnextweek.3.I_seeingyouonthe17thnextmonth.4.Wouldyouliketo_?5.MissWhite,you_.Mr.Wangsnumberisringing.,KeySentences,areholding,ismakinganappointment,amlookingforwardto,leaveamessage,arethrough,Whenyou_toanoffice,abankoranyotherinstitution,itisusefultoknowthe_ofthepersonyouarecalling.Theoperatorwillknowthis,butitmight_ifyoumentionitfirst.Beforeyou_,youshouldalwayshavethe_informationwithyou.Inthisway,youcanmakea_telephonecall.Youneed_-dates,timeof_andsoon.Thiscanhelpyoutomakean_telephonecall.Properpreparationmayeven_you_makingasecondtelephonecall.youshoulduseatelephonenotepadinorderto_theinformationfromcallers.,makeatelephonecall,extensionnumber,saveanydelay,dial,necessary,correctanduseful,alistofpoints,arrival,efficient,prevent,from,takedown,1.b.Ididnthavelunch_Iwouldfeelhungryandeatmoreatthedinner.c.Leavethekeysout_Iremembertotakethemwithme.2.b._toEnglishnewsand_tonativespeakerswillimproveyourEnglishefficiently.c._goodEnglishand_agoodknowledgeofthecomputerwillensureyoursuccess.3.b._forchildrentolearniftheyaretaughtwhileplaying.c._forstudentstolearnaforeignlanguageiftheystudyabroad.,KeySentences,sothat,sothat,Listening,talking,Speaking,having,Itiseasier,Itiseasier,VideoI,Watchthevideoandthenfillintheblanks.,O:HolidayInn.Goodmorning.MayIhelpyou?G:Goodmorning,IdliketotalktoMr.Johnson,please.Hisroomnumberis_.O:Willyou_amoment,please?Illcheckforyou.G:Ok.O:(pushingthebutton).Oh,Imsorry._Mr.Johnsonisnotinhisroomnow.Wouldyouliketo_?G:Yes,please.TellhimthatScottSmith_,andwouldliketospeakaboutthe_wearegoingto_tomorrow.Askhimtocallmeat_.O:Ok.MayI_,please?(checking)SoyouwantMr.Johnsonto_at133-546-782,aboutthenewcontractyouregoingtosign_andyournameisScottSmith._?G:Yes,thatscorrect.Thankyou.O:Youarewelcome.,402,waitfor,Imafraid,leavehimamessage,called,contract,O:OperatorG:Guest,sign,133-546-782,checkthemessage,callyou,tomorrow,Isthatright,Writing,TelephoneMessageTo:From:.PhoneNumber:Date:-Time:-WillCallBackWantYouToCallCallAsSoonAsPossibleLeftMessageMessage:_Takenby:_,1.b.Thedoctor_butit_anyproblem_youtellhimfirst.c.Thestudents_,butit_anytroubleifyou_.2.b._youspeak,_havesomeusefuldatainmind.c._youleavethejob,_abetteronereadyforyou.,KeySentences,mightavoid,willnoticethis,if,willunderstandthis,mightsave,mentionitfirst,Before,youshouldalways,Before,youshouldalwayshave,电话留言条(TelephoneMessage),Writing,在办公室日常工作中，常常会碰到这种情况：客户来电要求与你的老板或是同事通话，但他们却恰好不在或是因为太忙而无法接听。一旦发生这种情况，解决问题的办法之一就是写一张电话留言条。虽然电话留言条格式会因为各公司的不同要求和写留言条者的喜好在细节上有些许差异，但总的来说，都会包括：受话人姓名(To)来电者姓名(From)来电者电话(Phonenumber)来电日期(Date)来电时间(Time)留言(Message),电话留言条(TelephoneMessage),Writing,电话留言条还有影印件和手写件之分。如果是影印件的话，往往还会提供一些选项，诸如：会再来电(Willcallback)受话人回电(Wantyoutocall)受话人尽快回电(CallAsSoonAsPossible)留言(Leftmessage)切记电话留言条上的信息必须正确无误，这样受话者才能及时有效地采取相应的行动，确保公司业务的顺利开展,Sample1,Writing,TelephoneMessageDateJuly22nd,2006Time9:35amTo:HarrySmithFrom:PeterBrownMessage:Thegoodsyouneedareavailablenow.Pleasecallhim.Takenby:_,Practicalwriting,Writing,Sample2,TelephoneMessageTo:Ch