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I本科毕业设计（论文）东亚银行在华客户关系管理探讨学院经济管理学院专业工商管理年级班别学号学生姓名指导教师年月日II摘要A1A0A2A4A5A3A6A7A8A9A10A11A4A13A12A14A15A16A17A18A19A19A20A21A5A3A23A24A22A25A26A27A28A9A29A30A31A16A17A18A9A33A32A17A18A34A35A36A22A37A38A39A40A17A41A42A39A43A45A46A44A47A30A15A16A48A49A17A18A51A50A23A53A52A54A56A55A57A6A7A9A2A58A60A61A59A62A63A9A64A57A60A6A7A65A66A67A6A7A68A69A9A70A71A72A73A60A6A7A8A75A76A6A7A8A74A77A9A78A79A80A81A82A51A83A2A9A6A7A41A84A85A86A9A87A88A83A89A2A9A3A46A17A18A8A9A90A91A92A93A4A33A32A17A18A94A95A96A97A98A99A9A100A101A4A92A102A75A98A99A9A103A104A4A106A104A105A107A98A99A108A107A109A44A110A111A67A84A112A98A99A16A113A4A45A12A14A114A115A116A117A9A90A91A118A5A40A119A120A121A122A35A4A36A123A10A124A3A46A125A28A9A120A121A4A103A126A45A127A98A99A103A104A84A112A23A129A128A130A131A3A3A46A17A18A8A132A133A134A135A136A132A4A138A33A32A17A18A9A98A99A103A104A84A112A114A137A9A139A140A37A141A142A4A108A143A144A37A33A32A17A18A145A18A9A146A147A4A130A98A99A103A104A84A112A148A147A9A114A137A60A98A99A149A150A9A84A112A60A98A99A151A152A153A154A9A84A112A60A98A99A151A152A5A155A9A156A63A84A112A80A81A157A45A98A99A9A10A132A158A159A53A4A52A33A32A17A18A160A161A98A99A103A104A84A112A146A147A5A162A45A9A163A164A20A18A165A166A4A108A167A136A37A168A169A33A32A17A18A98A99A103A104A9A170A34A172A171A23关键词A98A99A103A104A84A112A4A33A32A17A18A4A15A16A17A18IIIABSTRACTINRECENTYEARS,ASTHECHINESEFINANCIALINDUSTRYOPENS,NUMEROUSOFFOREIGNCAPITALBANKSSTATIONINCHINAINSUCCESSIONASTHELARGESTINDEPENDENTLOCALBANKINHONGKONG,THEBANKOFEASTASIABEAWASONEOFTHEFIRSTFOREIGNBANKSGRANTEDQUALIFIEDDOMESTICINSTITUTIONALINVESTORQDIISTATUSBYTHECHINABANKINGREGULATORYCOMMISSIONCBRCFACESTHERIGOROUSCOMPETITIONSITUATION,WHICHBRINGBYTHEAPPROACHOFGLOBALFINANCE,THEDEEPLYTURNINGOFNETWORKOPERATION,THECREATIVEOFFINANCIALTOOLANDFINANCIALPRODUCT,THEFAINTNESSOFTHEBOUNDARYFINANCIALINDUSTRYANDNONFINANCIALINDUSTRY,ANDTHECHANGESOFFINANCIALREGULATIONBEAHOWTOIDENTIFYTHEDEMANDOFCUSTOMER,REINFORCETHECOMMUNICATIONWITHCUSTOMER,KEEPTHEOLDCUSTOMER,ANDFINDANDMANAGETHECUSTOMERRESOURCEEFFECTIVELY,GAINADVANTAGEINNUMEROUSOFCOMPETITORS,SUCCEEDINEXPLOITINGTHEMARKEROFMAINLAND,THEKEYISCUSTOMERRELATIONSHIPMANAGEMENTTHISARTICLEISRELATINGTOTHEANALYSISOFTHECONDITIONOFOURCOUNTRYLOCALBANKINGDEVELOPMENT,WHICHISTHEENVIRONMENTOFTHECUSTOMERRELATIONSHIPMANAGEMENTOFBEAINTRODUCEDTHECURRENTSTRATEGYOFBEAFINDOUTANDDISCUSSTHEPROBLEMINCUSTOMERRELATIONSHIPMANAGEMENTSTRATEGICIMPLEMENT,CUSTOMERSINFORMATIONMANAGEMENT,CUSTOMERSERVICECHANNELSMANAGEMENT,CUSTOMERSERVICECENTEROPERATIONMANAGEMENTANDPOTENTIALCUSTOMERDEVELOPMENTANDPUTFORWARDSOMESUGGESTIONSTOIMPROVETHECUSTOMERRELATIONSHIPOFBEAKEYWORDSCUSTOMERRELATIONSHIPMANAGEMENT,THEBANKOFEASTASIA,FOREIGNCAPITALBANKIV目录1A173A174A173A1746A175A176A175A177A178A179A180A181A182A183A184A185A1816A175A176A186A187A188A189A179A180A190A1916A175A176A192A177A178A179A180A193A1947A175A176A195A196A197A198A199A200A201A202A203A204A205A20672A207A208A209A210A211A212A213A214A215A216A217A218A219A207A208A210A211A212A213A214A2159A220A221A222A223A224A225A226A227A228A2299A230A231A230A232A233A225A226A228A22911A230A231A230A231A234A232A233A225A226A235A236A237A238A239A240A241A24211A230A231A230A231A230A232A233A225A226A243A244A245A246A247A248A249A22911A230A231A250A232A233A225A226A251A252A253A254A255A33A0A249123A3A1A2A4A5A6A7A8A9A10A11A12A13A14A15A16A17A18A3A1A4A5A6A7A8A9A13A14A15A1615A183A19A20A99A21A22A23A24A25A26A27A28A2915A183A19A30A99A21A31A32A34A24A25A35A36A23A3715A183A19A183A38A39A40A34A99A21A41A42A43A44A45A46A47A48A49A50A5116A183A19A52A99A21A41A42A53A54A24A25A35A55A5616A183A19A57A126A58A34A59A60A99A21A61A62A63A64A65A66174A67A68A69A70A71A72A73A74A75A76A77A67A68A70A71A72A73A74A7517A184A78A79A80A81A82A83A84A85A86A87A88A89A90A9117A184A78A79A78A79A82A83A84A85A86A87A88A89A90A91A115A92A93A94A9518A96A97A98A97A100A188A101A102A103A104A105A106A107A108A109A110A111A112A113A114A11618A96A97A98A97A117A172A118A119A102A103A120A121A122A123A124A125A127A12819A96A97A100A129A130A102A103A131A132A123A106A10719A96A97A100A97A98A219A133A102A103A134A13519A96A97A100A97A100A202A136A222A137A138A105A13921VA96A97A117A140A141A142A123A102A103A143A144A105A139A123A145A146214A97A117A97A98A102A103A143A144A141A142A145A146A123A147A12221A96A97A117A97A100A102A103A143A144A141A142A145A146A123A148A10922A96A97A96A129A130A102A103A143A144A149A150A151A152A153A15423A96A97A155A158A156A102A103A123A157A159A160A106A10725A96A97A155A97A98A228A161A158A156A102A10325A96A97A155A97A100A158A156A102A103A123A162A11626A96A97A155A97A117A158A156A102A103A123A106A10726A163A16428A165A166A167A168A166A16729A169A1703061绪论11A171A173A174A175A176A177A178A179A175A176A178A179A178A179A180A176A180A181A182A185A186A187A189A190A191A235A192A193A194A195A196A197A198A199A200A193A201A203A204A205A206A207A203A208A209A210A204A193A194A211A207A193A212A213A214A209A210A204A193A194A211A207A243A215A216A217A218A220A221A223A193A194A211A207A216A217A218A220A204A193A194A211A224A225A226A193A218A220A199A200A203A216A217A227A208A193A204A218A220A229A249A230A231A232A233A234A200A203A216A217A236A237A193A212A213A214A209A210A207A23820A239A24090A24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