经营标准手册operations standards manual9 3 store report oct 2011

1、Chapter 99.3 STORE REPORTIntroducing the Store Report (SR)The Store Report (SR) is designed to celebrate the operationalexcellence occurring in the coffee house and where necessary identify opportunities for improvement. Your Store Report will:SECTION QUICKVIEWThe Store Report is a tooldesigned to r

2、eview the coffee houses operational standards and allianceIdentify areas of operational excellenceIdentify operational opportunities in order to build salesPromote consistency between coffee houses and across the brandDetermine a coffee houses compliance to the Operations Standards Manual and theref

3、ore the Franchise AgreementBe used to create an action plan to drive continual coffee house improvementEnsure Franchise Partner and Store Manager alignment to Gloria Jeans Coffees International Operations Platform and Vision, Mission and ValuesThe Report is conducted overa two day period assessing t

4、wo day parts and an opening and closing procedureDesigned to deliveroperational excellenceStandard Of ExcellenceFranchise Partners and Store Managers are to achieve the followingstandard of excellence in relation to the Store Report:A Store Report is conductedReview Cycleonceduringthe Operations 201

5、1 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 201119.3 Store ReportApproved by: Jireh International Pty LtdChapter 99.3 STORE REPORTObligationsFranchise Partners and Store Managers are obligated to:Ensure completion in accordance with Operatio

6、nsCycleReviewEnsure all action plans are carried outEnsure Team Members are trained on the tool 2011 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 201129.3 Store ReportApproved by: Jireh International Pty LtdChapter 99.3 STORE REPORTStore Report

7、 (SR) - The Gloria Jeans Coffees WayThe Store Report process is another integral component of the Operations Review Cycle and is utilised duringyour Help Day visit. This document is essentially a detailed review of the coffee house operations and systemsand is completed annually with the Gloria Jean

8、s Coffees Support Team.The Store Report is designed to recognise areas of excellence and identify areas of opportunity. The analysisresulting from the Store Report can be used to build sales, maximise operational standards and improve consistency between all coffee houses. It is completed over one o

9、r two days depending on your coffee house type.An excel worksheet package is provided prior to the Store Report visit. It contaSystems Audit, and the Store Report Rationale. (Tools are also available on Gloria)a cover letter, 6 StoreA Help Visit is scheduled prior to the Store Report to check on the

10、 completion of the 6 Store Systems Audit,Team Member Audit and the Store Report Worksheets.Specific activities to be achieved during your Help Day visit are:Help Day Visit Coffee House Report ComponentsAlliance Worksheets Emotional Connection Worksheet Coffee Worksheets Clean Freaks Worksheets Retai

11、l Mindset Worksheet Service Worksheet 6 Store Systems Audit Daily Book Audit Team Audit When the Store Report is completed, the top 3 opportunities in each of the 8 review areas are agreed uponand an action plan is developed to improve these areas, identifying the people, changes, tools and resource

12、s necessary to implement. These actions are implemented as a priority and reviewed with you at an agreed date within a maximum of 3 months after your initial Store Visitation Report visit. 2011 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 201139.3 Store ReportApproved by: Jireh International Pty LtdChapter 99.3 STORE REPORTThe Learning LinkFranchise Partner Induction Program:Module