2021年商务英语 公司里的客服部职责有些

1、商务英语 公司里的客服部职责有些 商务英语- 公司里的客服部职责有哪些？ Business/ Departments in the pany-customer servi _ The customer servi _ department _y also be known as the plaints department. The role of this part of the pany is to municate with customers who have _de inquiries or plaints to the pany. This department is being

2、more important in modern times as the general public are beginning to expect a _rtain level of servi _ when contacting a pany. Companies are spending more money on customer servi _ and less on research and development to ensure the profitability (收益性)of a pany. Workers within this department of a pa

3、ny are known simply as customer servi _ offi _rs or agents. People who are best suited to this type of work will have strong telephone conversation skills and also good organizational skills. It is important if a customer servi _ agent _kes a promise to a customer regarding the action that will be t

4、aken to resolve their issue that they do exactly as they have said to the customer. The pany needs to have systems or pro _dures in pla _ to ensure that customer plaints are dealt with efficiently(有效地)and effectively.Giving a customer a quick and useful response to an inquiry or plaint can be reason

5、 a customer continues doing business with the pany or takes their business to another pany. Companies need to monitor the plaints and inquires that customers _ke and monitor the amount of time that it takes to resolve the issue for the customer. It is quite mon that plaints department _nagement will

6、 monitor the telephone conversations between customer servi _ agents and the customers or the written corresponden _ ( letters, faxes and e _ils ) that is sent between customer servi _ agents and the customers to _intain a _rtain level of servi _ and thus retain the public i _ge that the pany has. V

7、ocabulary exercise (找出下列单词所对应的意思) Monitor expect _intain dealt issue response inquires mon ensure suited 1. the pro _ss of asking questions 2. to think or believe something will happen in the future 3. to _ke something _rtain to happen in the future 4. to be right for a particular person, situation or oasion 5. to have pleted an agreement or an arrangement, especially in business 6. an answer or reaction 7. to watch and check a situation carefully for a period of time in order to discover something about it 8. A subject or problem which people are thin