JD泰餐服务员

1、JOB DESCRIPTION工作职责JOB TITLE 职位：Thai Restaura nt Waiter/ress,泰国餐厅服务员department 部门：Western Section 西餐部GRADE/LEVEL 级别：REPORTS TO 直接上司： Thai Restaura ntCaptai n 泰国餐厅领班RESPONSIBLE FOR责任范围:REVIEWED BY 制定/更新于：SCOPE工作范围：Together with the Capta in, you form a team and as such assist the Restaura nt supervis

2、or to achieve or surpass finan cial goals set in both the Restaura nt budget and forecast by providi ng, through pers onal atte nti on, care and an ticipati on of guest n eeds the best service possible thus creati ng an atmosphere of professi on alism and well-be ing in Restaura nt in general and th

3、e assigned station in particular leading to a highly successful operation.您将与领班一起协助餐厅主管完成或超越由餐厅预算与对正在进行的经营活动的预测而制定出的 营业目标，通过对客人需要的关注、关心和预计，向客人提供最好的服务，从而在餐厅内创造出 专业化与良好的环境，尤其在您的工作区域领导极为成功的运作。DUTIES/RESPONSIBILITIES:义务与责任：- Create through your total commitment to excellenee an environmentof completewel

4、l-be ingand satisfacti on of our restaura ntPatr ons by providi ngfrie ndly, fast,con siste nt and professi onal service.完成你所有的义务以提供友善的、快速的、可靠的、专业的服务从而创造令顾客满意的良 好环境- Con tribute in every way possible to the profitability of the outlet by providi ng impeccable, atte ntive, pers on alized and speedy s

5、ervice.提供完美的、殷勤的、个性化的和快速的服务，利用任何可能的方式为餐厅创造收益。- Whe n asked by the Capta in to take a guest order deploys up-selli ng tech niq ues.您将领班要求在接受客人点单时向客人展开推销。Monitor daily actual sales against the budget and the forecast, which are clearly displayed in the service area. This is the best tool to gauge your

6、 stations and the outlets performa nee.监控日常的在服务区清楚反映出的，依照预算和预测所制定出的现行销售方式。这是评估你的工作区域与整个餐厅的成绩的最好的工具。Make suggestons to your Captain as to ways of increasing sales, faster service to the guest and reduci ng wastage.向您的领班提出关于提高销售量、向客人提供更快捷的服务以及减少消耗的建议。You will take particular care not to in cur unn ece

7、ssary expe nses through breakage losses of operat ing equipme nt and careless spoili ng of con dime nts.您应该特别注意避免不必要的开支，如操作器具的破损和遗失和因粗心导致的调味品的变 质。You will be totally familiar with all items featured on the menu and the daily specials and the appropriate cutlery to be used for each item.您必须对菜单上的所有菜品的

8、特性和每日的特色菜品以及每种菜品所用的相应的餐具相当 了解。You will make it a point to learn the mode of preparation and the ingredients used in each dish.您需要学习每种菜品的准备工序和原料。You will remember and serve all the differe nt con dime nts for each dish requiri ng such accompa niments without the guest hav ing to ask for them.您需要记得在客人

9、提出要求之前向客人提供每种菜品所需要的调味品。Duri ng the daily pre-service briefi ng, you will be give n all pert inent in formati on for todays service and any specials on offer for the day.在每日班前会时，您将被告知有关于当日服务与特色菜的信息。You will make it a point to remember all items/dishes, which are not available today.您需要记住当天不能提供的菜品名。Yo

10、u will tra in yourself in the kno wledge of wines and all other beverages.您需要自学红酒与其他酒水的知识。You must know how to serve ope n wines and how to ope n and serve any bottle of wine professio nally.您必须知道怎样的服务散装红酒，怎样专业的提供瓶装红酒的开瓶与相关服务。You must be totally familiar with the proper name, the usage and the deplo

11、yment of all service equipme nt.您需要对服务器具的准确名称、用途以及配置相当熟悉。You will keep your station always clean and tidy.您需要保持您工作区域的一贯整洁。You will arrange soiled dishes on the dirty tray in such a way that the Steward can pick up and carry the tray unen cumbered.您需要将脏的餐具放入脏物盘以便管事部清理。un iformin yourYou will take par

12、ticular care of your grooming at all times and wear your with pride.您需要随时注意您的仪容仪表，与保持穿着制服时的自豪感。Establish excellent rapport between yourself, the Captain and the Steward stati on and all your colleagues.在您的工作区域内保持您自己与领班、管事部以及所有同事的良好关系。You are totally familiar with all established service standards/pr

13、oceduresand willadhere to them at all times.您需要对所有的已建立的服务标准/程序相当熟悉，并始终坚持。You will know your and the Steward job descripti ons, the Hotel employee and the dress and deportme nt han dbooks by heart.您需要用心记住您和管事部的工作职责，以及饭店的员工手则。You must be totally familiar with all safety and security standards and proc

14、edures.您需要对安全保卫的标准与程序相当熟悉。You are directly resp on sible to en sure the safety and well-bei ng of all Restaura nt patr ons and members of staff in Restaura nt in gen eral and in your stati on in particular.您有责任确保餐厅内尤其是在您负责区域内的所有客人和员工的安全与健康。Make clear, con cise and objective comme nts and recomme nda

15、ti ons to your Capta in as to how you suggest improveme nts of the overall sta nding of Restaura nt could be most effectively achieved.向领班清楚地、简练的、客观的提出改进你所在的餐厅的意见或建议，并保证改进方案被 有效的实施。Whe never you are asked by your Captai n to atte nd a meet ing, you will atte nd.您的领班要求您参加的会议你都要参加。Any special requests

16、 i.e. cha nge of duty schedule, scheduled day off, cha nge of annual leave, must be brought to the atte nti on of your Capta in who will discuss such requests with the Restaura nt supervisor.如果您因为任何理由要求改变您的工作时间、休息时间和年假时间，这样的要求都要报告 给领班，他会与餐厅主管一同商量。In case of sick ness or any other reas on preve nti n

17、g you from coming to work, you must inform the Restaura nt supervisor or his represe ntative at the earliest possible time.如果您身体欠佳或有其他原因让您不能前来工作，您必须尽可能早的告知餐厅主管或他授 权的代表他的人。If invited by your Captain to attend any food, wine or beverage presentation/tasting, you must atte nd.如果您的领班邀请您参加任何食物、红酒与饮料的介绍与试

18、尝，您都必须参加。Should you receive any n egative guest comme nts on service or food in your stati on tryand solve it at once. Only if you cannot solve the problem, refer it to your Captain.Any negative comments, even if you were able to solve the problem, must be reported to your Capta in as soon as possib

19、le.当您在您的工作区域内收到客人关于服务与食品任何负面意见请及时的处理。当您不能不 处理时请告知领班。任何负面的意见，无论您是否能解决都需要尽快报告给领班。If you over-hear any n egative guest comme nts on any other services provided by the hotel i.e. Teleph one, Laun dry, Housekeep ing, Front office etc., pass such comme nts fully and correctly to your Capta in.如果当你听到任何关于酒店

20、其他服务的负面意见，如：电话、洗衣、客房、前台等等，请将这些意见完整的并准确地向您的领班汇报。If the comme nts are made to you directly, liste n to the guest with empathy, excuse the mistake by say in g, Im very sorry that this happe ned. I will pers on ally inform the department head concerned and Im sure that the problem will be taken care of.

21、 Do inform the department head concerned and relay the complaint without giving your pers onal views. In form your Captai n of your acti on.如果客人的一件是直接向您提出的，请认真倾听客人意见，并向客人道歉：“对此事件的 发生，我深感抱歉，我将亲自向相关的部门总监报告，并且我保证这一问题将得到重 视。”将投诉不带个人观点的告知向相关的部门总监，并且向您的领班报告您的行动。You must inform your Capta in of any disc on

22、ten tme nt or problems you encoun ter in perform ing your job so that the problem can be solved without delay.您在工作中出现的问题与您在工作中的不满请告知您的领班，以确保这类问题能够及时得 到解决。You are en couraged to discuss any pers onalproblems with the Restaura ntsupervisor.鼓励您向餐厅主管讨论您的私人问题。You are herewith made aware that any official

23、 discussion held with or any verbal reprima nd give n by a superior will be writte n dow n and kept on your pers onal file. Problems of a pers onal n ature discussed with the Headwaiter/ress will be kept strictly con fide ntial.与您进行的正式的讨论或者主管给您的口头申诉将被记录下来存入您的个人档案里您同领 班讨论的私人问题都将严格保密。Once you have bec

24、ome a perma nent employee, you will be evaluated twice a year in writing by your Captain who will discuss such evaluation with you in private. This evaluati on is done strictly to show you your progress and areas of weak ness which you will have to improve on. This evaluati on is the most importa nt

25、 factor to determ ine your ability to be promoted to Captain. You will be asked to sign the evaluation as to your concurrenee.Should you disagree strongly with the evaluation,you have theright to bring the matter to the Restaura nt supervisor atte nti on.您一旦成为长期雇员，那么您每年将有两次被评估的机会，并且写报告的领班将与您私下 讨论评估结

26、果。这份评估结果将严格指出您的长处与弱点以供您改进。这份评估结果也将 是决定您晋升为领班的最重要的因素。如果您对评估结果表示不同意，您有权将事件告知 餐厅主管。During any probation period, an evaluation as described above will be made monthly.在试用期内，上述评估将按月进行。You will atte nd the daily pre-a nd post-service briefi ng and debriefi ng.您将要参加每日的班前会与班后会。You will atte nd all training

27、sessi ons accord ing to schedule. It is to be no ted that training progress report will be made for you. These reports con stitute an in tegral part of your overall assessment and is used to determine your ability to be promoted.您将按课程表参加所有的培训课。您将完成您的培训报告。这些报告将成为评估您的表现 与决定你是否晋升的一部分。You may be chose n by the Restaura nt supervisor to atte nd cross-trai ninginano ther departme nt of the hotel. Such cross-tra ining is give n for your ben efit and you are encouraged to learn as much as possible. The report received from the host department head on your performanee, attit