Front Office Reception国际酒店前台管理操作程序资料RM-FO-Rec-006 Fill in Guest Registration入住登记单填写

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、标准操作程序LSOP No.:RM FO FD -006Effective Date:Division:Front Office前厅部Revised Date:Section:Reception前台接待员Prepared by : Approved by批准人:SUBJECT:Fill in Registration Card 入住登记单填写_OBJECTIVE目的：All guests are required to complete a Registration Card upon arrival所有客人在入住时都需要填写入住登记单。POLICY政策：Guests must be regi

3、stered in a friendly, fast and efficient manner and the credit policy must be strictly followed.前台接待应友善、快速、有效地进行登记。登记时要按照酒店的信用政策确认客人付款方式。PROCEDURES 程序： 1. As a GSA one of the main tasks is check-in guests 作为前台宾客服务员，主要的工作之一就是为客人登记2. Verify the particulars and update on the registration form: 核对以下内容并填

4、写在入住登记表上：-Guest Name 客人姓名-Type of Certificate证件类别-ID number or Passport number证件号码-Expiry day of certificate 证件有效期-Nationality and Nation国籍和民族-Date of birth and Gender出生日期及性别-Visa type 签证种类-Expiry date of visa签证有效期-Permanent address家庭地址 -Company name & address 公司名称及地址 -Where From / where to 何处来/何处去-

5、Arrival day and departure day入住日期和退房日期-Marriott Rewards No. / Airlines Frequent Flyer No. 万豪礼赏俱乐部/航空公司常旅客号码-Method of payment 付账方式-Signature of guest 客人签名 -Guest Email Address客人电子邮箱地址-Guest Contact No.客人联络号码3. All guest information on the registration card must be properly entered into Opera system

6、correctly by the GSA.前台宾客服务员应将登记单上所有信息都准确无误地输入电脑。4. Registrations Cards must be checked and initialed by the Team Leader to confirm that all information have been entered in the computer correctly. 当班主管需检查登记单并签名，以确保信息都已正确输入电脑5. The Registration Card must be placed in the slot together with all supporting documents (Credit card voucher, Travel agent voucher, etc). 将登记单连同所有相关单据（信用卡卡单，旅行社凭证等）一同放在账单夹内。Reviewed by审核人 : Approved by批准