Front Office Reception国际酒店前台管理操作程序资料RM-FO-Rec-032 Credit Card Authorization信用卡预授权

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、标准操作程序LSOP No.:RM FO FD -032Effective Date:Division:Front Office前厅部Revised Date:Section:Reception前台接待员Prepared by : Approved by批准人:SUBJECT:Credit Card Authorization 信用卡预授权_OBJECTIVE目的：Reception前台接待员 GSA make sure check validity and expiry date of credit cardsReception前台接待员要识别信用卡的有效性POLICY政策：Make sur

3、e approval codes must be obtained for all credit card transactions. 确保每笔信用卡交易必须事先获得有效授权。PROCEDURES 程序： 1. Each deposit by credit card must through the credit card machine to get the authorization.每笔信用卡担保都需在银行联网系统上获取预授权。2. Manually process credit card authorization during the credit card machine is d

4、own. 当银行联网系统故障时采取手工压卡获取预授权。3. The credit card number and expire date must be double check with the credit card machine during the process. 在银行联网系统上获取预授权的过程中，要和联网系统核对信用卡的号码和有效期。4. The voucher will be automatically printed from the machine.预授权成功后，将自动打印单据。5. Check the receipt to ensure that they are cl

5、ear and can be read. 检查打印的单据是否清晰。6. Request guest to sign on the credit card receipt请客人在预授权单据上签字7. Attach the voucher to the Registration Card.将预授权单据附在入住登记表后。8. Update the credit card number, expire date, credit type, authorization number and amount, etc in the Opera system.在系统中录入信用卡种类、号码、有效期、预授权号码及金额等信息。Reviewed by审核人 : Approved by批准人: _ Division Head部门