Business Etiquette

1、 Outclass the competition Broaden global awareness Business Etiquette What is “etiquette”? Business Etiquette When I think of etiquette, I think of When I think of etiquette, I think of When I think of etiquette, I think of When I think of etiquette, I think of Etiquette A Ticket Original meaning: l

2、A ticket proving that the bearer knew the rules required for admittance behind closed doors Etiquette A Ticket Etiquette still “opens doors” Life is more pleasurable and easier when we know what to expect from other people, what they expect of us, and how to respond in an appropriate way Etiquette P

3、rofessional Definition The rules and conventions governing correct or polite behavior in society in general, or in a particular social or professional group or situation. Etiquette The fact is “Etiquette is what you are doing and saying when people are looking and listening. What you are thinking is

4、 your business” Principles of Etiquette Do unto others as you would have them do unto you. One should seek for others the happiness one desires for ones self. What you would not wish done to yourself, do not do unto others. Etiquette “In” use an Auto- reply when unable to address for long periods of

5、 time. lWhen forwarding an email to another for response/resolution, copy the original sender. Electronic Etiquette: Email Keep messages professional lNever reprimand or criticize others lDo not Reply All with negative comments lDo not reply immediately following an emotionally-charged email. Calm d

6、own and give your response some thought lDo not start a new topic of discussion by replying to an old message lDo not send jokes or other non-business material without first asking the recipient Electronic Etiquette: Instant Message Convenient way to communicate short bits of information to others g

7、reat for quick questions Used for single or multiple recipients Take care with messages- recipient may not be intended person Be mindful of Status- Available, Away, On Phone, In Meeting. Many programs “pop up” or give audio prompts when messages are received. Business Telephone Etiquette Vocal quali

8、ty- 70% Words spoken- 30% What you say and how you say it are important Be sure listener gets message loud and clear Avoid using a cell phone in areas with questionable service- static is annoying Do not chew, eat, or drink while on the phone Mute when not speaking or asking a question Do not interr

9、upt others Conference Calls Speak up Announce yourself for the benefit of participants Think before you speak Be brief, get to the point Avoid confrontational language Do not upstage the meeting organizer No public criticism Do not interrupt Do not forget to un-mute when speaking! Voicemail Etiquett

10、e Who What When Where Why Voicemail Etiquette: Greeting just fold it in half. Use your napkin to dab the corners of your mouth only Never blow your nose or wipe off lipstick with your napkin. Napkin Etiquette Continued When you excuse yourself from the table, place you napkin neatly on your chair. W

11、hen you have finished your meal and you are leaving the table, place the napkin to the left of your plate. Remember Liquids to the right, solids to the left l5 letters: D-R-I-N-K / R-I-G-H-T l4 letters: F-O-O-D / L-E-F-T No elbows on the table Dont talk with your mouth full Use your napkin properly

12、Have good posture Pace yourself Dont eat too fast or slow No makeup at the table Dont use your cell phone Pass correctly Dont reach over people. Pass salt and pepper together Question 1 In the business arena: Only men should stand for handshaking and all introductions Only women should stand for han

13、dshaking and all introductions It is not necessary for men or women to stand for handshaking and all introductions d) Both men and women should stand for handshaking and all introductions Question 2 For easy reading, ones name badge should be worn: On the left shoulder On the right shoulder On the l

14、eft hip d) Around ones neck Question 3 The best way to meet people at a business or social function is to: Head for the bar or buffet immediately upon arrival Introduce yourself to two people who are standing close and talking softly Look confident, standing in the center of the room, and wait for s

15、omeone to approach you d) Introduce yourself to a person standing alone e) Stick close to those you know very well and forget about the rest Question 4 When you are dining with someone important and your cell phone rings, you: Answer it within two rings and keep the call brief b) Ignore it and prete

16、nd that someone elses phone is ringing c) Apologize and turn the phone on silent mode. The person youre with takes priority. d) Apologize, step away from the table, and take the call in the lobby or restroom. Question 5 If you have a morsel of food lodged in your teeth and you want to remove it, you

17、: Take your knife when no one is looking and remove the morsel promptly with the blade Raise your napkin to your mouth and discreetly use a sugar packet or your business card to remove the morsel c) Politely ask your server for a toothpick d) Excuse yourself and go to the restroom to pick your teeth

18、 in private Question 6 When you are finished eating, your napkin should be a) Folded loosely and placed on the right side of your plate b) Folded loosely and placed on the left side of your plate Folded loosely and placed on the center of your plate d) Folded like a dove or pirates hat and placed in

19、 the center of your chair Question 7 When you reach a doorway at the same time as another person, the following rules apply: Whoever arrives first should open it and hold it for those who are following Men should always open doors for women Women should open doors for men to prove that they are no longer oppressed d) Always open the