酒店《房线索管理》培训活动纲要

1、the st. regis shanghhai xxx大酒店training activity outline培训活动纲要task: leads management任务: 订房线索管理code序号: oh-sm-rm-s002objectives: at the end of this session, each trainee will be able to ensure that information could result in additional revenues for sister properties is made available. 目的： 课程结束后，每个学员将能

2、够尽可能的利用订房线索为其他集团酒店 增加收入。standard: see attachment标准: 附标准和程序resources: whiteboard / teamhot form, lcd, flipchart培训器材: 白板，集团联合销售线索表格, lcd，翻转展示板method培训方式training steps培训步骤time时间introduction介绍explanationcontent解释内容demonstrationwith lcd用lcd展示lcdpractice 练习summary总结this session should be divided two parts

3、:课程将分为两部分what is leads management? 什么是订房线索管理？how do we handle it? 如何去做？explain the standard of leads management(all the s&p will be written on the flipchart 1) 逐条解释订房线索管理的标准？( 所有的标准将事先写在翻转展示板上)showing starwood global distribution system and central reservation office reservation system.展示仕达屋集团全球

4、销售网络系统和全球预订中心的预订系统。answer: gds / starlink / cmd / gso / cscincrease hotel revenue and business, also can make more incentive for every sales associate.增加酒店收入和生意，并且每个销售部员工可以从中获得更多的奖励。second part:leads management handling:操作订房线索管理out-bound leads: 向外发订房线索pay attention for incoming leadsincoming leads:

5、收到的订房线索Ø how to handing incoming leads and procedure of it?如何操作收到的订房线索，程序是什么？Ø how many days should we use to determine a accounts type? 应该多少天来确定客户类型？Ø how can we inform the action taken and the result through team hot electronically?如何通过集团订房线索系统来采取行动并获得结果？Ø all in-coming leads w

6、ill be reviewed on a monthly basis.所有的订房线索将每月回顾一次。Ø how should we report business materialized from in-coming leads back through team hot?我们如何向集团订房系统回复生意情况？Ø why we should maintain frequent communication and rapport with respective gp, sp, app director ,gso and other associates of starwood

7、 ?为什么我们应该经常与全球销售中心，地区销售中心及其他的仕达屋酒店集团的销售代表联络？remand: as a sales associate, must be always ask one more question for all sister hotel-team hot.提醒：作为一名销售部员工，必须在销售行为过程中，保持一直多向客人多提问一个问题，帮助集团其他酒店做销售。use the team hot form exercise :when you do sales call, you know hp company will have a conference meeting

8、in xian, they dont make decision yet, their budget is rmb500 per person per day, including room accommodation, meeting , and breakfast, total 30 pax will attend this meeting , also have a cocktail in the first night, but the budget dont know yet, you want to send this information to xian sheraton hotel sales department , telephone number and contact person you can use our hotel number and your associates name.当你在做销售时了解到惠普公司将有一个会议在西安，他们还没有决定用哪一家酒店。他们的预算是每人每天包括房间，会议和早餐的标准是人民币500 元，并准备在第一天有一个酒会，预算暂时不详，你想发订房线索给西安喜来登销售部，电话和联系人你可以用酒店的电话和同事的名字。after exercise, all trainee will