基本商务英语日常会话

1、精选商务英语日常会话1Part 1状况 1：第一次和客户见面A：您好吗？ Wise 先生，很高兴认识您。How do you do? Mr Wise. Glad to meet you!B：您好！李先生，我也很高兴认识您。How do you do! Mr Li. Glad to meet you too.状况 2：和老客户见面A：嗨！ Johnson 先生，您好吗？Hello! Mr Johnson, How are you?B：嗨！ Bill 先生，我很好，谢谢，您呢？Hello! Mr Bill, fine, thank you, and you?A：我也很好，谢谢，很高兴再见到您。Im

2、 fine too, thank you. Glad to see you again.B：我也是（我也很高兴再见到您）Me too.状况 3：第一次和客户见面，找到人后再相互问候A：对不起，请问您是Blood 先生吗？Excuse me! Are you Mr Blood?欢迎下载精选B：是的，正是。Yes, that s right.A：噢！林先生，您好！很荣兴认识您（很高兴认识您）How do you do,Mr Lin! Its my pleasure to see you.B：我也很荣幸（我也是）Me too.状况 4：和老客户见面相互问候家人及生意A：哈喽！ Rown 先生，很高兴

3、又见到您。Hello !Mr Rown, glad to see you again.B：嗨！ Lisa ，你好吗？Hello! Lisa, how are you?A：很好，谢谢，那么您呢？Very fine, thank you, and you?B：我也很好。Im fine too.A：家人如何？How is/are your family?B：他们都很好，谢谢They are fine, thank you.A：生意如何？How is your business?B：很好 (马马虎虎 /不太好 /还不错 /和平常一样 )欢迎下载精选Very good(just so so/not ve

4、ry good/not bad/It s the same as usual)A：旅途如何？How was your trip?B：很好，但是我有点累，因为飞行很长。Very good, but I am a little tired, because its a long trip.Part 2状况 1：在机场A：对不起，您是Johnson 先生吗？Excuse me! Are you Mr Johnson?B：是的，我是。Yes, that s right.A：您好， Johnson 先生，我的名字是Tom Lee, ABC公司的业务助理。How do you do, Mr Johnson

5、, my name is Tom Lee, the sales manager of theABC company.B：您好，李先生，很高兴认识您。How do you do, Mr Li, glad to meet you.A：我也是，我来接您去您的饭店。Me too, I came to pick you up to your hotel.B：谢谢，您真好。Thank you, you are very kind.A：您旅途还好吗？欢迎下载精选How was your trip?B： (1)是的，很好，谢谢Yes, very good, thank you.(2)不，不太好，我晕机No,

6、not very good, I was got air.A：您现在感觉好一点了吗？Do you feel better now?B：是的，但是我感觉很累，因为飞行时间很长。Yes, but I feel very tired, because its a very long trip.A：我们走吧，让您到饭店登记吧。Let s go, let s get you checked in the hotel. Let s go and check in in thehotel.B：好的，谢谢。Ok, thank you.A：让我帮您拿行李。Let me help you with your la

7、ggage.B： (1)谢谢，它们很重。Thank you. It s very weight.(2)没关系，谢谢，我自己可以处理。It doesn t matter, thank you, I can handle by myself.A：这边请，我的车在外面等。This way please, my car is outside.欢迎下载精选B：好的，走吧。Ok. Let s go.A: 请在这儿等我，我去停车场开车。Please wait for me here, I am going to the parting lot to drive my car.B：好的，没问题。Ok, no

8、problem.A：让我们直接到停车场去吧，因为这儿不好停车。Let s go to the parking lot directly, because it is not convenient here.B：当然，没问题。Of course, no problem.状况 2：在机场接机问候语A：让我帮您拿行李。Let me help you with you luggage.B：谢谢！ (你真好 )Thank you! You are very kind.A：旅途如何？How was your trip?B：很好，谢谢。Very good. thank you.A：您觉得累吗？Do you

9、feel tired?B：有一点儿，因为飞行很久。欢迎下载精选A little, because it is a long trip.A：这边请。This way please.B：好的，谢谢！Ok, thank you.A：请在这儿等我，我去停车场开车。Please wait for me here, I am going to parking lot to drive car.B：好的，没问题。Ok, no problem.状况 3：在机场接机及途中对话A：您是 Gerry Wise 先生吗？Are you Mr GerryWise?B：是的，正是。Yes, that s right.A：

10、您好， Wise 先生，很高兴认识您，我的名字是Mickey 。How do you do? Mr. Wise, nice to meet you, I am Mickey.B：您好， Mickey 。很荣幸见到您。How do you do! Mickey. It s my pleasure to see you.A：欢迎到台北，这是我的名片。Welcome to Taibei, this is my business card.B：谢谢，这是我的。Thank you, this is mine.欢迎下载精选A：让我帮您拿行李。Let me help you with your luggag

11、e.B：谢谢，有点重。Thank you, it s a little heavy.A：我车在停车场，这边请。My car is in the parking lot, this way please.B：好的。OKA：您第一次到台湾吗？Do you come to Taibei the first. Is this the first time you come to Taiwan?B：是的。Yes.A：旅途如何？How was your trip?B：很好。Very good.A：累不累？Do you feel tired?B：是的，有一点儿，但是没关系。Yes, a little, bu

12、t it doesn t matter.A：我们明天一早飞马公，班机时间是早上6：40。We will flight to Magong tomorrow morning, the flight time is at 6:40 in the欢迎下载精选morning.我老板会在 5：50 去饭店接您，所以您在5：50 前要准备好。My boss will go to the hotel to pick you up at 5:50, so you should get readybefore 5:50.B：我知道，我会准时等他。I see, I will wait for him on tim

13、e.A：如果您需要叫起床，只要告知饭店柜台。If you need the morning call, please inform the counter of hotel.B: 没关系，我有闹钟。It doesn t matter, I have alarm.A：您饿吗？Are you hungry?B：是的，有一点儿。Yes, a little.A：我们可以在您饭店附近的侬特利用个简餐。We can have a quick meal in the Nongteli near your hotel.B：好的，谢谢。Ok, thank you.Part 3状况 1：在公司接应电话A：这是 A

14、BC 公司，我可以帮您什么忙吗？欢迎下载精选This is ABC company. May I help you?B：我要找王大卫先生（请接王大卫先生）。David Wang,please./Is David in?/Could I speak to David?A：请问贵姓？Who is calling/speaking?/May I have your name?B： William Johnson 。A：请稍候。Hold on,please/Wait for a moment.（如果要找的人不在时）A：对不起，他不在，您要留言吗？Sorry, he s(was/went) out. W

15、ould you like to leave a message?B：请他回电，告诉他我在公司等他的电话。（我住在希尔顿饭店，房号1020 ）Tell him to call me back, for I will wait for his telephone in my componey. (I livein room 1020, Hilton hotlel)A：好的，他一回来，我会请他马上回电。（我会将此留言转告他）谢谢来电！Ok, I ll ask him to call you back as soon as he returns.(I ll give him themessage)T

16、hank you for your call.B：谢谢您的帮忙。Thank you for your help.状况 2 人在国外，经由接线生打对方付款电话回台湾A：接线生，我要打一通对方付款的越洋电话到台湾。Operator, I want to make a collect overseas phone call to Taiwan.欢迎下载精选B：您要找哪位？Whom would you like to speak to?A： David Lee 。B：电话号码多少？Telephone number?A：代码是 886 ，区码是 02，电话号码是 25432100 。The code i

17、s 886, the area code is 02, the phone number is 25432100.B：您的大名？May I have your name?A： Lisa Wang 。B：请等一会儿。Hold on, please.A：好的，谢谢。Ok, thank you.B：接通了，请讲。The line is through now. Please speak.状况 3 在公司接电话，要找的人如不在，请对方留言。A：早安， ABC 公司，我可以帮您什么忙吗？Morning,this is ABC company,may I help you?B：请接分机 123 。Exte

18、nsion 123,please.A：请稍候。欢迎下载精选Hold on,please.B：谢谢。Thank you.C：出口部，我可以帮到您什么忙吗？Import department,may I help you?B：是的，我想和王先生谈话。Yes,I would like to speak to Mr.Wang.C：对不起，他不在公司（他刚出去吃午饭），您要不要留言给他？Sorry,he was out(he went out to have luch just now).Would you like to leave amessage?B：是的，请他回电，我的名字是David Lee,

19、 我的电话号码是27720151 。Yes,please ask him to call me back,Im David Lee,my phone number is27720151.C：请再重复一下电话号码。Please repeat your phone number.B：好的， 2-7-7-2-0-1-5-1 。Ok, 2-7-7-2-0-1-5-1C：您的大名如何拼写？How do you spell your name?B： D-A-V-I-D L-E-E. D-A-V-I-D L-E-EC: 他一回来，我请他回电。Ill ask him to call back as soon

20、as he returns.欢迎下载精选B：谢谢，再见。Thank you, bye.C：谢谢来电。Thank you for your call/Thank you for calling.1、打电话号码make a phone call2、接线生operator3、对方付款电话collect call4、预先付款电话prepaid call5、长途电话long distance call6、市内电话local call7、国际电话international phone call/overseas phone call8、代码code9、区码area code10 、等一下Hold on,p

21、lease./Wait a moment./Moment,please./Wiat aminute./One moment,pleast.11 、分机 extension12 、部门 department13 、(请对方 )留话 leave a message/Would you like to leave a message?14 、(帮不在的人 )留话 take a message/May I take a message?15 、重复 repeat/Can you repeat your phone number?16 、回电 call back欢迎下载精选状况 4：客人来电，刚好接电话

22、的人就是要找的人，互相问候，约订见面时间地点A：早安，这是 ABC 公司。我可以帮到您什么忙吗？Morning,this is ABC company.May I help you?B：请接李先生。Mr.Lee please./Is Mr.Lee in?/May I speak to Mr.Lee?A：是的，我就是。请问谁来电？Yes,speaking.Who is calling?/May I have your name?B: 我是美国来的 George 。I am George from USA.A：噢， George ，您好吗？您现在在哪里？Oh,George,how are you?

23、Where are you in now?B：很好，谢谢，我现在在台北。Very fine,thank you,I am in Taibei now.A：您何时到台北的？When did you come to Taipei?B：前天（昨晚很晚的时候）The day before yesterday.A：很高兴听到您的消息，您现在住哪个饭店？Its my pleasure to hear you,Which hotel do you stay in now?B：我住希尔顿饭店。I stay in Hilton hotel.欢迎下载精选A：房号几号？What is the room number

24、?B：1020。1020A：我们今晚可以碰个面吗？May I have a appointment with you tonight?B：很抱歉，我今晚排满了，明天晚上如何？Very sorry,I am occupied tonight,what about tomorrow night?A：可以，在哪里见面？几点钟？Ok,where and when?B： 7： 00，在我住的饭店。7:00,in my staying hotel.A：好的，我会到饭店接您，明晚见。Ok,I am going to the hotel to pick you up.see you tomorrow nigh

25、t.单词 /词组1、请再说一遍Pardon?/May I beg your pardon?2、请问贵姓Who is calling?/Who is speaking?/May I have your name?3、前天the day before (yesterday)后天 the day after (tomorrow)4、到达arrive/reach/get5、占满occupy我没空I m occupy./I have no time./I m not available.欢迎下载精选状况 5：去接客户前，先打电话到饭店提醒他A：希尔顿饭店，我可以帮到您什么吗？This is Hilton

26、 hotel,may I help you?B：请接 1020 房。Room .1020 plese.A：请稍候。Hold on, please.C：喂，我是 George.Hello,this is George.B： George 吗？Is that George speaking?C：是的，正是，请问哪位？Yes,it is right,who is speaking?B：我是 ABC 公司的 Lee 。This is Lee of ABC COMPANY.C：您好吗？李先生？How are you ?Mr.Lee?B：很好，谢谢，您呢？Fine thank you,and you?C：

27、我也很好。I am fine too.B：我只是要提醒您，我们晚上7： 00 有约。欢迎下载精选I just remind you of our appointment at 7:00 tonight.C：是的，我记得。Ok,I see.B：我现在要去接您。I am going to pick you up now.C：谢谢，我会等您。Thank you,I am waiting for you.B：待会儿见See you later.C：待会儿谈See you later.状况 6：如不清楚经理什么时候回来，打电话者又无法留言，请他再打来A： ABC 公司，我可以帮到您什么忙吗？Hello,

28、 this is ABCcompany,can I help you?B：我要和你们外销经理说话I want to speak to your export manager.A：很抱歉他刚出去，请问哪位找？I am sorry ,he went out just now, who is calling?B：我是美国的 John Martin 。您知道他什么时候回来吗？This is John Martin from USA.Do you know when he is coming back?A：很抱歉，我不知道I am sorry,I dono t know.欢迎下载精选B：您知道哪里可以找

29、到他吗？Where can I find him?A：抱歉，我也不知道，我可以帮他留言吗？I am sorry ,I don t know either.May I take a message?B：没关系，我再打来。It doesn t matter,I will call him again.A：抱歉，我没帮上忙。I am sorry I couldn t help you.状况 7：打电话来时，正好忙线中，请对方稍候A：喂，我要找林先生Hello, can I speak to Mr. Lin please?B：对不起，先生，他忙线中，您要不要稍候。I am sorry sir,the

30、line is busy now.Can you wait for a moment?A：好的，谢谢。Ok ,thank you.B：喂，林先生的电话线通了，请讲。Hello,the line is through now,please go ahead.Part4状况 1：先和客户约定吃饭时间和地点A：我今晚想邀请您吃晚饭，不知您是否有空？Would you be interested in dinner with me.Are you free?B：谢谢您的邀请，我今晚有空。欢迎下载精选Thank you for your invitation.I am free tonight.A：您喜

31、欢吃哪种菜？中餐、西餐还是海产？Which food would you like best?Chinese food,western food or sea food?B：我比较喜欢西餐。I prefer western food.A：好的，我晚上7： 00 去饭店接您。Ok,I am going to the hotel to pick you up at 7:00 o clock at night.B：很好，我会等候。Ok,I ll wait for you.A：待会儿见。See you later.B：再见。See you.状况 2：刚到达餐厅A：请给两人的座位。Please give

32、 me a table for two.C：(服务生 )这边请。This way,please.A：我要靠窗的位置。I want a seat by the window.B：这位置不错。This seat is not bad.欢迎下载精选A：很高兴您满意，请坐。Its my pleasure to satisfy you,have a seat ,please!状况 3：点正餐前，先点些饮料C：这是菜单和酒类表。This is menu and wine list.A：您想喝点什么？ Johnson 先生，啤酒或酒？What would you like to drink?Mr.Johns

33、on,beer or wine?B：我想试试台湾啤酒。I want to try some Taiwan beer.A：来两瓶台湾啤酒。Two bottles of beer ,please.C：好的，先生。Ok, Sir.状况 4：开始点正餐A：您想点什么餐？What would you like to eat?B：这家餐厅的招牌菜是什么？我们有特制牛排、鸡肉和鱼。What is the special food of restaurant? We have special beefsteak,chicken andfish.B：我喜欢牛排。Id like beefsteak.欢迎下载精选A

34、：来两客。Make it two.C：您要几分熟？三分、五分或全熟？How would you like to have it?rare,medium or overdone?B：我要五分熟。I want medium.A：我也是。Me too.状况 5：点些甜点、水果和饮料C：您们的甜点要什么？What dessert would you like?A：你们有什么？What do you have?C：蛋糕、派、冰淇淋和水果。Cake, ,ice cream and fruit.B：给我冰淇淋和水果。Ice cream and fruit ,please.C：好的，谢谢。那么要喝点什么，咖啡

35、或茶？Ok,thank you.What would you like to drink,coffee or tea?B：我比较喜欢茶。I prefer tea.A：我要咖啡。欢迎下载精选I want coffee.C：谢谢，请稍后。Ok,thank you.Please wait for a moment.状况 6：用完餐，付账A：服务生，请给我账单。Attendant,Please give me the bill.C：先生，一共是1050 元（新台币）。Sir,total is 1050 new ntd.A：这是 1100 元，不用找了。This is 1100 new ntd. ,ke

36、ep the change.C：谢谢，先生，请再次光临。Thank you,Sir,please come again.B：这家餐厅不错，谢谢您的晚餐。This restaurant is not bab,thank you for the dinner.A：不客气。Don t mention it.单词 /词组1、邀请invite(v) invitation(n)2、中餐、西餐或海产Chinese food,western food or sea food?3、两人的座位（桌子）a table for two4、我要靠窗的位子I want a seat by the window.欢迎下载精

37、选5、菜单和酒类表menu and wine list6、台湾啤酒Taiwan beer7、餐厅的招牌菜special food of this restaurant8、牛排、鸡肉和鱼beefsteak,chicken and fish9、来两份Make it two10 、三分、五分或全熟rare,medium or overdone11 、甜点 dessert12 、给我账单Give me the bill13 、不用找（零钱）了Keep the change.14 、请再次光临Please come again.欢迎下载精选欢迎下载精选While mentoring a very sha

38、rp young entrepreneur the other day, it occurred tome that most founders and small business owners are in business without anyreal idea of what it takes to be a winner.某天，在我辅导一位非常睿智的年轻企业家时，我突然发觉， 大部分创始人和小企业主们在开展自己的事业时，对于如何成为一个胜者并没有确切的概念。That swhy they follow the Richard Bransons and Mark Cubans of t

39、he worldso they can understand how a successful person thinks.这就是为什么他们跟随理查德·布兰森和马克·古班斯的脚步这样他们才能理解，一个成功的人是如何思考事情的。Unfortunately, thinking is just the beginning. Becoming successful over thelong haul is just as much about listening to your gut than your ability to reason.不幸的是，思考只是一个开端。 经历漫长奋

40、斗后获得成功，更多地取决于你的直觉，而非你的分析能力。Itsmore about building relationships than understanding yourself.成功，更多的是在于建立关系，而非只是认识你自己。Itsmore about experience and execution than ideas. And itsmore aboutdoing than dreaming.你需要更多地去经历和实践，而非只是提出想法。实干，比空想更重要。欢迎下载精选All that begins with a mindset that defines how you behave

41、.这一切的开端在于你以什么样的心态定义自己的行为。A mindset that leads to action is the mindset of a winner. This is the mindset ofa winner:这引导你去付诸行动的心态正是胜者的心态。而胜者心中所想的正是：If I m not the best, someone else is.如果我不成为最好的，那别人就会。Everyone talks about the importance of loving what you do, but if youre one ofa thousand doing the sa

42、me thing the same way, youre not going to love theresult.每个人都在言说热爱自己事业的重要性，但是，如果你也是千千万万人中的一个，以同样的方式做着同样的事情，那你可不会看到一个令你喜欢的结果。Being passionate about what you do is a good start. But itsjust that, a start.To finish a winner, you need to be the best at what you do.对你所做之事怀有热情是一个不错的开始。但这仅仅只是开始。 要成为胜者， 你需要

43、在你的领域中做到最好。Success is a marathon, not a sprint.成功是一场马拉松，而非短跑。Having spent years working my tail off as a senior executive of a startup andgotten out too soon to reap the full rewards of my efforts, I can tell you frompersonal experience that, if you cantstick with it over the long haul, you willnot

44、end up a winner.欢迎下载精选我曾在一家创业公司担任高级主管，勤勤恳恳，劳心劳力，然而我退出得过早，所有付出的努力都没有得到完全的回报，凭这个人经验， 我可以告诉你， 如果你无法长期坚持下去，那你也没法成功。Success is a lifelong game.成功，是一个要耗费一生的比赛。I listen to others but only trust my gut.我听从他人意见，但只相信我的直觉。Success is entirely about making good decisions. Information may be power,but these days,

45、 everyone has access to the same information, so the playingfield is level.成功的全部要义，在于做出好的决策。信息也许能给你力量，但今时今日，每个人都有法子了解到你所掌握的信息，所以，这一赛场上，大家都是持平的。It helps to surround yourself with the best people, but when youre the boss, it s your butt on the line. In the end, trust your gut.这能帮助你把最好的人才聚集到你的身边，可当你是他们的老板时， 你也就处在了模棱两可的境地里。最后，你还是得相信你的直觉。There sno value in telling people what they want to hear.告诉人们他们想听的话，这个做法是没有价值的。Everyone wants