商务英语视听说答案解析

1、英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork verymuch. As part of my degree program, I needed tofinish differentprojects

2、with my teammates. I possess excellentinterpersonalskillsanda very positiveattitude.My careeraspirationis to becomea successfulhotelier. During my internship at the Grand Hyatt, I worked as areceptionist. My duties included offering friendly and efficientcheck-inand check-out serviceto guests,answer

3、ing phonecalls,takingand passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors inseveral school-wideEnglishand computer contests.I enjoy working with people from different backgrounds. I am good atcommunicating,organizingand coordin

4、ating.Ifsomething blocks my path,I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.精选文库Interestand careerdevelopment are two of my criteriain choosing a job.Interest is t

5、he best motivation. I love the hotel business, so I willdefinitely devote myself to it. Moreover, high job satisfaction can beattained when the job is what I am interested in.Career development is very important forme when choosing a job. Fromwhat I know, Shangri-Laprovidesequal careeradvancement fo

6、rallstaff.The job rotation plan and individually tailored training program arereally exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Is that your wife, Mr. Carter? She is soAvoid asking interviewer personalbeautiful.questions or making personalcomment

7、s.Could you tell me how much thenew job pays? The interviewermight inferfrom theseWhat about the paid holidays,insurance, and questions thatyou are onlyinterestedthings like that?in your own needs and not those ofHow much time will it take for me to betheircompany. Wait untilthe employerpromoted her

8、e?raisesthese subjects todiscussthem.But in which cities do you have yourIt is also unwise to ask about thingsbranches? And where is your company based?you should have alreadyknown. You areonly telling theinterviewer thatyouhaven't done your homework.Part III Language FocusKey:oName: Cai NingoPe

9、rsonality:serious-minded认真的 ; calm; humorous; easy-going-2精选文库oStrengths:the ability to work with all types of peopleoWeakness: perfectionist; impatientoWork experience:six years financial industry experience withseveral companies; two years experience in an investment bankoQualification:graduated f

10、rom Peking Universityin 2001 majoringinaccounting;fluentEnglish;bookkeeping 记账 and accountingproficiencyin English.oReasons forleavinglastjob:want to finda job thatis challenging.oQuestions about the job: Would I be able to work abroad in one ofyour overseas branches?Part IV Viewing and SpeakingVide

11、o 1 Applying for the position of financial consultantKey:It is one of theleading internationalconsultantcorporationsReasons for joining thewhich came to China after China entered WTO.companyWorking in thiscompany would givehim the bestchance to usewhat he has learned at university.Relevant work expe

12、rienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applyin

13、g for the position of Sales Manager-3精选文库Key:o1.FTFFTo2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview.oThings went wrong:1. Use filler words (“you know

14、”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewers questions, eg,“I wouldrather like to establish my own company”-4精选文库4. Ask inappropriatequestions,eg. “Can I take time offforvacation? ”5. Self-conceit “I have no weakness ”.6. Too much emphasis on travel.Scripts

15、 Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven t seen you for years.2) what do you do now?3) I m in the Research and Development Department.4) I knew you d do something very challenging andcreative.5) I sometimes stay in the office after work to deal with unfinished tasks

16、.6)I am stillthe accountantof thatcosmeticscompany.Task 2 Describing jobsKey:1)personnel management2)developing markets-5精选文库3)planning4)execution5)sales targets6)team performance7)customer base8)customer satisfaction9)selecting, developing and managing10) cost-effective11) on time12) of good qualit

17、y13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts-6精选文库2.Administration; Marketing; Engineering; P

18、rojectPreparation; AccountingVideo 2 Do you like your job?Key:1.self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.NamesLikesDislikesJeromemaking a lot more money; havingfeeling tired sometimeslots of independence in doingthingsRobinhaving been to a l

19、ot of placestoo much traveling; having very littletime tospend with his familyColingood salary and benefitsnoisy work environment; seldom havingtheopportunity to go outFranknew challenges; a lot ofexperienceJanetmeeting a lot of new &interesting peopleoften having dinner parties in the evening;

20、having little time with her family and babyScripts Unit 3Part I Warm-up-7精选文库Good afternoon. Today I m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore,how to 1) ensure smooth business communicationgets increasinglyimportant. NowI d liket

21、o introducesome tipson making properbusinesscalls. First, you should know2) the purpose of your callin advance.Make sure you have3) a ll the documents youll needbefore you dial.One important thing we should not overlook is time schedule. Try to4)schedule a specific timefor calls. Before you make the

22、 call, be surethat you getridof 5) alldistractions. Forexample, turn off the radio,television, etc. When making the call, listen carefully and6) confirmthat you haveunderstoodeach point . Don t pretend youhave understoodwhen you haven t. Another thing we should keep in mind is: let otherpeople speak

23、 and try to avoid7) interruptions. Speaking slowly andclearly is important. Try to avoid8) strong accent . Besides, make sure9) you sound polite and agreeable. Remember that you should not argue!Use 10) the optional choice method, such as “Which is better, Mondayor Tuesday? ”,“Morning or afternoon?”

24、, “Ten or eleven a.m.”? And,of course, try to make your call brief. Avoid11) lengthy calls.Additionally,donttryto be funny you may be misunderstood.The lasttip you should bear in mind is to12) smile while you are talking. Yourlistener can“hear ” your smile.Part II Listening and SpeakingTask 1 Making

25、 a callScript:-8精选文库Key:FFTTFTFFTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have to make some changes to the order. It s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1

26、 Leaving a messageKey:-9精选文库1.FFTTF2.Message 1) Will you tell him that weve just recei ved yoursample of the new assembly coffee table and are quite happy with it?Message2) Please tell Mr. Matthews were quite happy with the quality and design of the table, but the price is too high. We need some neg

27、otiation on it.Message 3) Please infor m Mr. Matthews that I won t be able to get to your company early on Saturday because of the rail strike. I probably won t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)C Second attempt3) CThird attempt4) C5) B-10精选文库F

28、ourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. Ill connect you. ”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I m afraid youve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong n

29、umber, she said,“Oh, sorry to have interrupted you. Can you give me Henry Millersextension, please?”4) Whenthe receptionistrealizedshe had given the wrong extension,shesaid,“I m very sorry, I didnt notice that. Ill put you through rightnow. Please wait a minute.”5) WhenMs. Mandel phoned the receptio

30、nistthe thirdtime,she explained,“It s me again Ms. Mandel. I m stillhaving trouble getting throughto Henry Miller Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,-11精选文库“Oh, I m terribly sorry for the trouble.”Unit4Key:Formal/ InformalSignal sentences1Forma

31、l*Good afternoon,I d like to callthe meeting toorder.* First ofall, lets discuss2Informal*OK, everyone is here*So, why dont we start with3Informal* Right, you know why we are here.* Maybe we should do it like this4Formal*Welcome to BCG, and to what I am sure will be thebeginning of a major new allia

32、nce.* Today our purpose is to5Informal*Right, let s get down to business* I suggest we deal with that6Formal*Well, gentleman, its a pleasure to be here today*I d like to start withKey:?1) Arrive at the meeting ahead of schedule.?2) Consider using a tape recorder.?3) Use a consistent format.?4) Follo

33、w the agenda.?5) Be concise.-12精选文库?6)List specific outcomes.?7)After the meeting,write a meeting report from your notes.Key:FFFTFKey:?1)To figure out thereason for the sales drop and the actionsto be taken.?2)The salespeople are not very motivated.?3)No, because the sales quotas are pretty high.?4)

34、He proposes to lower the quotas.Unit5Key:CBBCAScripts Unit 5Key:CBBCATask 2 Receiving visitorsKey:1)daily routine in the office-13精选文库2)whether the visitor has an appointment or not3)greet the visitor4)the visitors name, title and position5)apologize and make some suggestions6)express regret and exp

35、lain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1)What is the purpose of Georges trav el?George is travelling on business.2)How long is he going to stay

36、?He will stay for about a week.3)Who has invited George to attend the trade fair?-14精选文库He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. Its duty-free.5) Arethe fourpacks ofcigarettesthat George