PMBOK指南(第5版)第八章习题

1、1Which is the characteristic of quality that satisfiesCustomers real needs?A. Conformance to specificationB. Fitness to useC. Safety and environmentD. High Grade 下列哪一项是满足客户真正需求的质量特性 ?A. 与规范的一致B. 适用性C. 安全与环境D. 高等级2. What is the target goal for defects per million opportunitiesusing Six Sigma?A. 1B. 3

2、.4C. 34D. 1002. 利用六个西格玛作为目标，那么一百万次机会中的缺陷数目为：A. 1B. 3.4C. 34D. 1003. Three people are responsible for establishing cost of qualitytheories. Crosbyand Juran are two them, and their theories respectively are:A. Grades of quality, fitness for useB. Fitness for use, zero defectsC. Zero defects, fitness f

3、or useD. Cost of quality, zero defects有三个人分别各自建立了质量成本理论。Crosby 和 Juran 是其中两位。他们的理论分别是：A. 质量等级理论，适用性理论B. 适用性理论，零缺陷理论C. 零缺陷理论，适用性理论D. 质量成本理论，零缺陷理论4.You are managing a project in a just in time environment.This will requiremore attention, because the amount of invent in such anenvironment is generally:

4、A. 45%B. 10%C. 12%D. 0%4. 你作为一个项目经理，项目在“零库存”的环境中动作。需要特别小心，因为“零库存”的 环境要求库存应该保持在：A. 45%B. 10%C. 12%D. 0%5.The “ rule of seven as applied to statistical processcontrol charts means that-A、Seven rejects typically occur per thousand inspectionsB、 Seven consecutive points are ascending, descending, or the

5、sameC、At least seven inspectors should be in place for everythousand employeesD、A process is not out of control even though sevenmeasurements fall outside the lower and upper control limits 应用在流程控制统计表中的“七规则指的是A、 每一千个检测点会产生 7 个不符点B、 7 个问题点向上、向下或在同一侧C、 每一千个员工就应有 7 个质检员D 尽管 7 个检测点都落在上、 下界线控制处， 但过程仍在控制中

6、6JIT is the concept of:A. Zero defectsB. Zero inventoriesC. 100% inspectionD. Attribute samplingJlT 概念是 :A. 零缺陷B. 零库存C. 100%勺检查D. 属性油样7. The theory that 85 percent of the cost of quality is amanagementproblem isattributed to:A. DemingB. KaizenC. JuranD. Crosby质量勺成本在 85勺程度上都是一个管理问题，这个推论是谁提出勺？A. Demin

7、gB. KaizenC. JuranD. Crosby8. Most quality problems are caused by:A. lack of caring by the staffB. lack of staff motivationC. lack of management attentionD. specification errors 大多数质量问题是由下列哪些因素引起 :A. 员工不够小心谨慎B. 缺乏对员工的激励C缺乏来自管理层的关注D.规格错误9. Investment in project quality improvement is most oftenborne

8、by theA. Sponsoring organizationB. Project managerC. Project teamD. Project9. 项目质量改进的投资主要由谁来承担？A. 发起组织B. 项目经理C. 项目团队D. 项目10. Which chart helps a project manager determine possiblecauses of potentialproblems and actualproblems?A. The 50/50 ruleB. A fishbone diagramC. A control chartD. A Pareto chart1

9、0. 哪种图表可以帮助项目经理判断引起潜在问题和实际问题的原因？A.50/50 法则B.鱼骨图C.控制图D.帕累托图11. You are the project manager for a constructioncompanythat is building anew city and county office building in your city. You recentlylooked over theconstruction site to determine if the work to date wasconforming to the requirements and q

10、uality standards. Whichtool and technique of Quality Control are you using?A. Performance measurementsB. InspectionC. SamplingD. Prevention11. 你在一家建筑公司任项目经理， 该项目是建造一座新的城市办公大楼。 你最 近检查了建筑进程以判断工程进度是否符合要求和质量标准。 你会用到下列哪种质量控制技术？A 绩效测量B 检查C 取样D 预防12 Kaizen is an approach to continuous improvement thatempha

11、sizes-A Customer satisfaction over costB Major advancesC Incremental improvementD Use of quality circles12. Kaizen 是一种旨在不断提高改善质量的方法，它A 强调客户满意度胜于成本B 强调重大的改进C 强调递增式改进D 强调运用质量闭环13 Quality is:A. meeting and exceeding the customers expectations.B. adding extras to make the customer happy.C. conforming to

12、 requirements, specifications, and fitness ofuse.D. conforming to management s requirements.13. 质量是 :A. 满足和超越客户的期望B. 镀金 以便使客户高兴C. 与要求、规范及适用性一致D. 与管理当局的要求一致14A project managerdecides to change the paint color of hisnew hand-held computer to see if thedifferent color providesincreased end-user satisfa

13、ction.In doing this, the project manager is performing a:A. fishbone analysis.B. design of experiments.C. benchmark.D. statistical analysis.14. 一个项目经理决定调整新的手提电脑的颜色来分析是否不同的颜色会增加 最终用户的满意度。在做这件事的时候，这个项目经理执行了一个：A 因果分析B 实验设计C 基准D 统计分析15 If the rework of $500000 becameinevitable due to the lackof employee

14、 training and proper production controls,howmuchof this cost is directly attributable to the employees onthe production line?A. 75000B. 25000C. 250000D. 50000015. 由于缺乏员工培训和适当的生产控制， 某生产操作中的缺陷造成返工， 从而 花费公司$500000。这一成本中有多少是直接由该生产线的员工造成的?A. $75000B. $25000C. $250000D. $50000016. A control chart shows se

15、ven data points on one side of themean. What should be done?A. nothing, this is not a problemB. tell the customerC. Investigate and find an assignable causeD. this is just the rule of seven and can be ignored16. 控制图反映出在均值的一侧有七个点，针对这种情况，应该采取什么措施，A. 不用采取什么措施，根本没出现问题B.告诉客户C调查并找到可归属的原因D.这只是七点规则，可以被忽略17.

16、 When a process is considered to be in control, itA. Need not be adjustedB. May not be changed to provide improvementsC. Shows differences caused by expected evens or normalcausesD. Should not be inspected or reworked for any reason17. 当过程被认为处于控制中时，它A. 不应调整B. 可以不改进C反映了由预期的事件或正常的原因引起的差异D.无论什么原因都不应该被检

17、查或返工18. The upper and lower control limits in a control chartindicate the:A. boundaries the customer will accept.B. acceptable specification limits.C. acceptable range of variation in the process.D. statistical control points form judging the success or failureof the project.18. 控制图中的上下控制边界指出了：A 客户可

18、以接受的边界B 可接受的规格界限C 过程变量可以接受的范围D 统计的控制点用来判断项目是成功还是失败19 Why is quality planned in and not inspected in?A. It reduces quality and is less expensive.B. It improves quality and is more expensive.C. It reduces quality and is more expensive.D. It improves quality and is less expensive.19. 为什么说质量是计划出来的而非检查出来

19、的？A. 通过计划可以降低质量并且使用了较少的花费B. 通过计划改进质量而且使用了较多的花费C. 通过计划可以降低质量而且使用了较多的花费D. 通过计划可以改进质量而且使用较少的花费20. Which of the following charts is based on the 80/20 rule?A. The 50/50 ruleB. A fishbone chartC. A control chartD. A Pareto chart20. 下面哪种图基于 80/20 原则？A 50/50 原则B 鱼骨图C 控制图D 帕累托图21. A. project team is in the

20、design stage of a new mountainbike prototype. The team is in theprocess of identifying which type of frame and material willprovide high performance at a lowcost .Which of the following is the MOSTlikely technique usedto determine these variables?A.Benefit/cost analysis.B.Ishikawa diagramC.Design of

21、 experiments.D.System flowchart.21. 项目团队正处于一种新型越野自行车原型的设计阶段。 团队正在确定哪种类 型的边框和材料将以较低的成本提供较高的性能。 为了确定这些变量， 最可能使用下述哪项 技术？A.成本效益分析BIshikawa 图C. 试验设计D. 系统图22. The principal use of a Pareto diagram is to:A. focus attention on the most critical issues.B. quantify risks.C. help predict future problems.D. imp

22、rove risk management.22. 帕累托图的主要用途在于：A.集中注意力在最关键的问题上B.风险量化C 帮助预见未来的问题D 改进风险管理23.Statistical sampling is a method to determine theconformance to requirements for someelement or product of a project. Its greatest advantage is that it:A. Does not require of resourcesB. Is accurate enough with a samplin

23、g of less than 1 %C. Does not require 100 % inspection of the elements toachieve a satisfactory inference of the populationD. Needs to be conducted only when a problem is discoveredwith the end-product or when the customer has some rejects23. 统计抽样是一种确定项目某要素或产品符合要求的程度的方法。 这种方法的 最大优点是 :A. 不需要资源B. 少于 1

24、%勺抽样就足够精确了C.要对总样本进行满意的推论，不需要对要素进行100%勺检验D. 只有当发现最终产品存在问题或当客户拒绝接受某些产品时才有必要进行24. From the project perspective, quality attributes:A. Determine how effectively the performing organizationsupports the projectB. Can be subjective or objectiveC. Are specific characteristics for which a product is designed

25、,built. and testedD. B and C24. 从项目角度看，质量属性A. 决定了执行组织如何有效地支持项目B. 可以是主观的或客观的C是产品设计、建造和测试的具体特性D. B 和 C25 . You are asked to select tools and techniques to implementa quality assurance program tosupplement existing quality control activities. Which of thefollowing would you choose?A. Quality auditsB. S

26、tatistical samplingC. Pareto diagramsD. Trend analysis25. 你被要求选择工具和技术来改进质量保证程序来支持目前的质量控制活动。 你应该选择 下面哪项？A.质量审计B.统计抽样C 帕累托图D 趋势分析26. A project manager is worried about the costs on theproject. There is a lot of rework and scrapand inventory costs are rising. If you were a mentor to thisproject manager

27、, what is the BEST advice you could offer?A. Such effects are the nature of the project and not to worryB. Improve quality trainingC. Look at sunk costsD. Look at marginal costs26. 一个项目经理因为项目成本问题而闷闷不乐。项目出现了大量的返工和报 废，总成本逐 步上升，如果你是这名项目经理的指导者，你可以提供最好的建议是？ A 这种情况是项目自然而然的事情，不需要忧虑B 改进质量培训C 考虑沉没成本D 考虑边缘成本2

28、7 Which of the following approaches to quality improvementis least likely to produce positive results?A. continuous improvementB. increased InspectionC. statistical quality controlD. client tracking process27. 下列哪一种质量改进方法最不可能产生积极结果?A. 持续改进B. 增加检验C. 统计质量控制D. 客户跟踪过程28. The statistical control chart is

29、 a tool used primarily to helpA. Monitor process variation over timeB. Measure the degree of conformanceC. Determine whether results conformD. Determine whether results conform to requirements28. 统计控制图是一个主要用来帮助A. 监控不同时间的过程偏差B. 测量一致的程度C. 决定结果是否一致D. 决定结果是否与要求一致29. A project team has invited many of th

30、e projectstakeholders to help them inspect quality on theproject. Which of the following would NOT be an output of thisactivity?A.Quality management planB.Quality improvement.C.Rework.D.Process adjustments.29. 项目团队邀请了许多项目干系人帮助检查项目质量。 下述哪项不是这种检查 活动的一项输出？A. 质量管理计划。B. 质量改进C. 返工D. 过程调整30. Your project h

31、as had a major defect and you have gottenthe project team and the qualityengineers involved in problem analysis. There are threedifferent opinions of what the cause of theproblem might be. In order to get to the toot of the problem youdecide to use a cause-and-effectdiagram. Which of the following w

32、ould BEST describe what thegroup is involved in?A. Perform quality controlB. Plan qualityC. Perform quality assuranceD. Quality analysis.30. 项目出现了严重缺陷， 你将项目团队和质量工程师召集在一起分析问题。 关 于问题原因，存在三种不同的看法。 为了研究室问题根本原因， 你决定使用因果图。 下述啊项 能够最恰当的概括项目团队和工程师正在进行的工作？A. 实施质量控制B. 规划质量C. 实施质量保证D. 质量分析31. When a product or

33、service completely meets a customersrequirement:A. Quality is achievedB. The cost of quality is highC. The cost of quality is lowD. Project is a success31. 当一项产品或服务完全达到客户要求时A. 质量也达到了B. 质量成本较高C. 质量成本较低D. 项目是成功的32. Randomvariance in a process, as measured by thestandard deviation, can be directly redu

34、ced by ;A. Studying scatter diagramsB. Increasing the number of quality inspectorsC. Improving the overall system of productionD. Identifying patterns of variance32. 可以通过下列哪一项直接减少由标准差衡量过程中的随机偏差 ?A. 研究散点图B. 增加质量检查员C改进整个生产系统D.确定偏差的形式33. The diagram which ranks defects in order of frequency ofoccurrenc

35、e, using a histogram todepict 100 percent of the defects is called:A. Bar chartB. Critical pathC. Network chartD. Pareto chart33. 按照缺陷发生的频率加以排序并用柱状图来描述100%的缺陷，这种方法叫做：A. 横道图B. 关键路径C. 网络图D. 帕雷托图34. Which quality tool or technique, applied most often inproduct design, helps identify whichfactors might

36、influence specific variables by using statisticalmethods?A. Control chartsB. Design of experimentsC. Six sigmaD. Statistical sampling34. 哪个质量工具或方法最常用于产品设计， 使用统计学方法帮助识别哪些参数 对特定的变量影响最大？A. 控制图B. 实验设计C. 六西格玛D. 统计抽样35. Scrap and rework are examples of what type of cost ofquality?A. AppraisalB. Prevention

37、C. Internal failureD. External failure35. 废品和返工是哪一种质量成本的例子？A. 评估B. 预防C. 内部失败D. 外部失败36. Assurance that activities throughout time have conformedto the organization srequirements can be accomplished through the use of:A. Status reports.B. Benchmarking.C. Control charts.D. Project stage gates. 36要保证整个过

38、程的活动符合组织的需求，可以通过 _实现？A. 状态报告B. 标杆C. 控制图D. 项目阶段关口37 Warranty and inventory costs are going up causing theproject manager to worry about thecosts of non-conformance. What is the BESTadvice you cangive the project manager?A. Increase scrapB. Increase reworkC. Perform a quality auditD. Look for benchmar

39、ks37保修与库存成本正在上升，使项目经理很担心不合格成本。你对项目经理有 什么建议？A. 增加废料B. 增加返工C. 执行质量审计D. 寻找标杆38 The customer wants to know how product quality will beassured on his/her project. You should refer him/her to the:A. Quality policyB. Quality management planC. Product standards and regulationsD. Quality control measurements

40、38. 顾客想知道其项目的产品质量如何保障。您应向他 / 她谈及： A 质量政策B 质量管理计划C 产品标准和规程D 质量控制衡量标准39. The defined limit to the CVis +-10%, the control chart showthat the CV is now 9%, PMshould:A. Continue to monitorB. Take corrective actionC. Perform root cause analysisD. Report to the management39. 定义的成本偏差限度为 +-10%，控制图显示 CV 现在是9

41、%，PM 应该：A. 继续监控B. 采取纠正措施C. 执行根本原因分析D. 上级汇报40. One of the advantages of using control charts is that it tellsyou when to take correctiveaction on the process. Another important result of using controlcharts is that controlcharts ？A. Identify the special causes.B. Tells you when you need not take corr

42、ective action.C. Show how much the defects are costing.D. Show who is responsible for the defects.40. 控制图的优点之一是他能告诉你在过程中什么时候采取纠正措施；另外一个 重要的结果是控制图？A. 识别特殊原因B. 告诉你何时不应该采取纠正措施C. 显示过失的成本是多少D. 显示谁是过失的责任人41 Which of the following is an example of the cost ofconformance to quality?A. Rework BQuality traini

43、ngC. ScrapD. Warranty costs41. 下列哪项是质量的一致成本的例子，A. 返工B. 质量培训C报废D.担保成本42 All of the following are benefits of meeting qualityrequirements except:A. An increase in stakeholder satisfactionB. Less reworkC. Low turnoverD. Higher productivity42. 下列哪项的内容不属于符合质量要求而带来的收益A. 提高项目干系人的满意度B. 减少返工C. 降低离职率D. 高的工作效率43In quality planning, stakeholders should be informed of thequality