GE供应商体系审核标准

1、GENERAL BUSINE SS、体营运）Organization and Management （ 组织与管理）Support Questions:1. Provide updated organization chart for your business提供贵司的最新组织流程图2. Identify key staff members and responsibilities确定关键成员和职责3. Outline responsibilities of key staff relative to operation objectives概括关键成员的职责Scoring:1. Limit

2、ed organization with roles of key players not clearlydefined. Company would have difficulty supporting a new program start-up without significant staffing and/or plant and equipment expenditures.有限的组织架构，关键人员未能清晰定义。企业在关键员工、场地、设备 资金方面将不能充分支持一个新项目的启动。3. Organization appropriate for scope of current bus

3、iness.Roles are clearly defined and key players have ability to lead company to current objectives. Company has ability to grow, but would have to expand staff and facilities to accommodate.企业组织架构能支持现有业务范围，角色清晰定义，关键人员有能力引领 企业现有经营目标，企业有扩展空间，但需要扩充人员及设备能力。5. Organization is currently staffed to handle

4、additional business. Roles are clearly defined and top positions are staffedwith leaders capable of successfully growing the company.Company is capable and willing to make expenditures to grow business.组织现有员工架构能满足业务增长，角色清晰定义且企业高层有能力成功 引领企业成长，企业有能力及意愿促进企业发展。Comments/Deficiencies:(Suggested Category W

5、eight4) (Supplier Grade)_ 一Operational Goals (营运目标)Support Questions:1. What is your company mission Key measurements贵司的使命关键措施2. What are your current year business objectives今年的业务目标3. Compare current year objectives to historical performance.今年和以往历史成绩的比较4. Discuss business reinvestment. Give exampl

6、es of domesticand international reinvestment.讨论商务再投资。举例国内和国外的投5. Discuss your long-term business strategy.长期公司发展策略6. Are there any outstanding legal issues facing your companythat could potentially hamper your ability to supplyproduct under quoted circumstances是否有突出的政策针对贵司，从而能潜在妨碍贵司提供产品的能力Does your

7、company have a legal and policies compliance program企业是否有遵守法律法规的相关程序Is there any outstanding regulatory or safety complaints stillpending是否有仍未解决的法规或安全投诉Scoring:1. Key measurements are neither defined nor communicated beyondstaff level. Individual roles andresponsibilities not defined to include acco

8、untability formeeting objectives. Goals are limited toshort term with little long term planning evident.关键的绩效指标未在各层员工中进行定义或传递，个人角色和责任未能在目标责任状中清楚定义。目标仅限于短期目标，基本没有长期计划的证3. Key measurements are defined and communicated to all levels, and there is clear accountability for allkey measurements. Long and s

9、hort term strategic planningis part of total business plan.关键绩效指标在各层员工中定义且传递，所以绩效指标有清晰的责任定 义。长期及短期的战略计划是企业整个经营计划的一部分。5. Key measurements are defined in detail and communicated and integrated into the work plan of eachemployee. Progress to goals is updated on regular basis toentire business. Strategi

10、c long termgrowth is an important part of business plan.关键绩效指标被详细定义和传递，并整合到每位员工的工作计划中。定期 更新整体业务的进展。长期战略发展是企业经营计划的重要部分。Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Industry(行业背景)Support Questions:1. Describe your major competencies.描述主要能力2. Are offshore suppliers a factor in cu

11、rrent or future sales后续业务发展方向。3. Where are your growth opportunities哪里有增长机会4. What are your plans to capitalize on these opportunities如何利用这些机会5. Market share, average annual growth rates over the past 5years for your major products市场分额，过去 5年来主要产品的平均年增长率Scoring:1. Business positioned to maintain smal

12、l share of total marketor niche business, with little funding for planningfor future growth or acquisition. Current product offerings provide limited growth potential.业务定义为保持整体市场小份额或利基业务，仅有小部分小资金用作未来 业务发展。当前产品提供的发展潜力有限。2. Business is positioned well relative to others in industry, although they may

13、not be one of the key suppliers withinthe industry. Product line offerings could provide opportunities for future growth potential.企业定位与行业其他企业良好的关联，虽然不是行业中关键供应商之一。 现有产品可以为企业发展潜力提供机会。5. Company is clearly an industry leader and accounts for an above-average proportion of the total industry output.Pro

14、duct line offerings are innovative and varied enough to assure their market place leadership.企业为行业领军企业，在行业所占市场份额高于行业平均水平。现有产品 的创新性和多样性能保持其行业领军地位。Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Program Execution(项目执行情况)Support Questions:1. What programs are currently underway in y

15、our facility在贵司目前执行了哪些项目2. What was the last major program your company completed How long did it take to complete3. 最近完成的主要项目花费多长时间来完成4. Are there any other major programs currently under consideration by your company5. 目前贵公司考虑进行哪些其他的重要项目4. Outline program management personnel and resources availab

16、le for program implementation.概要项目管理人员和执行体系的可利用资源Scoring:1. Company has not implemented a mid/major program in recentpast. Resources would limit scopeof any program undertaking. GEA would have to lend considerable resources to be assured ofsuccessful implementation.企业近期未能引入中/大项目，由于资源限制无法承担项目。PEBUI考虑

17、借一定的资源以确保其成功引入。3. Company has successfully implemented mid/major programs in recent past. Resources would limitPrograms to small or mid-sized. GEA would require a detailed implementation plan along with corrective action program before business could be awarded.企业近期有成功引入中/大项目，公司资源仅限于引入小型或中型项目，在 业务成功

18、授予之前PEBUB望其提供一个详细的项目计划其中需包含纠正措 施。5. Company successfully implements mid/major programs on a continuing basis. Resources are either available or could be obtained to assure successful execution of program. GEA' sresource involvement would be limited primarily to program management interface.企业持续引

19、入中/大型项目。资源可用且可成功保证项目执行。PEBU勺资源参与将仅限于项目的管理层面。Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Supplier/Customer Interface(供应商 /客户情况)Support Questions:1. Who are your major customers主要客户2. Do your customers measure you How客户如何评估贵司3. Who are your major suppliers 主要供应商4. How do you me

20、asure them 如何评审供应商5. Provide examples of current reports and performance measures ., on-time shipments, availability by product).就目前的报告和执行方式提供一些事例Scoring:1. Company works primarily through blanket orders and has minimal contact with customers and supplier base.Quality, delivery and/or other issues a

21、re generally reactively handled on case by case basis.公司基本限于一次性订单，且与客户和供应商少有接触，质量、运输和其 他事宜的处理均为单个订单测被动处理，不够系统化。3. Company employs a representative who, as the primary customer contact personally handles most quality, delivery or customer questions. The representative will involve his plan resources

22、on an as needed basis.Customer/supplier relationships are recognized as being important and are handled in a professional and amiable manner. 企业有专人代理代理主要客户，负责处理主要客户的质量、运输和顾客投 诉。如有需要，此代表可支配其资源计划。顾客/供应商关系管理在企业中被重要定义，且以一种专业友好的方式处理。5. Customer satisfaction is a key operational objective and company has

23、systems in place to measure customer approval as well as supplier performance. Company has established programs that proactively address customer satisfaction as well as supplier performance.顾客满意度是企业的关键运营目标之一，企业有可用的系统测量顾客批准 和供应商表现。企业已经建立程序主动测量顾客满意度及供应商表现。Comments/Deficiencies:(Suggested Category Wei

24、ght 3) (Supplier Grade) Pricing (价格)Support Questions:1. What percent of sales are international海夕卜销售的比例2. What are your plans for expanding into international markets扩充国际市场的计划3. What competition do you see from international markets从国际市场看，你们有何竞争力4. Are you willing to share your cost structure with

25、your customers是否愿意与客户共享成本结构Do you have a formalized program for cost reduction and waste elimination是否有正式的体系，对于降低成本和消浪费Do you pass cost savings to your customers是否把成本积累转移给Describe deflation/cost savings history over the past few years.在过去一些年内，描述成本节约历史。Scoring:1. Company competes primarily in local/r

26、egional markets, or supplies a niche product. Little competition in this market.企业的竞争优势主要在本地市场，或仅限于利基产品。在行业市场中基本 没有竞争力。3. Company competes nationally for business, with some international markets served (mostly North American). Has ability to compete internationally, however, current infrastructure

27、could not support a large export business.企业主要竞争优势在国内市场，在国外市场中有一定的市场份额。由国际 市场竞争力，然而目前的基础设施无法支持大的出口业务。5. Customer base is worldwide due to ability to provide pricing competitive with anyone. Pricing has allowed them to develop a substantial international market base to complement domestic sales.客户群遍布

28、全球基于其价格优势。价格优势使其可以开发大量的国际市场 以补充其国内市场。Comments/Deficiencies:(Suggested Category Weight 3) (Supplier Grade)QUALITY量Management Responsibility管理职责Support Questions:1. What is the quality policy, how is it communicated to ALL employees公司的质量政策是什么如何告知全体雇员2. Do the shop floor operators have the freedom to s

29、top production if a quality issue is suspected怀疑质量事件发生时，工场操作者们有无自由停止生产3. Are all senior management personnel measured on the qualityof the product是否用产品质量评估所有高级管理人员4. Are the goals appropriate for the business Are they tough enough Is there evidence of a vision 目标是否与业务相符。是否太严有何证据。5. What level of inv

30、olvement does the management team have indealing with quality issues Is the Quality Manager expected to handle and resolve all issues管理团队处理质量问题时涉及到哪一层质量经理是否被认为是要处理各解决所有问题。Scoring:1. Quality organization exists, but there is no evidence of authority, vision, or strong tie to total business measuremen

31、ts.有质量组织架构，但没有证据证明企业有授权、可见的或连贯的可度量的 经营目标3. Appropriate quality goals in place, but communication and tracking of the goals is not thorough.适用的质量目标可获得，但质量目标的传递、跟踪不彻底。5. There is clear evidence that well defined, effective goals are in place and communicated, and that the progress stoward those goals

32、is understood by all levels of employees.又清晰的定义有效的质量目标，并有效传递，且目标别各层员工很好的理 解。Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)(建议权重：5); (供应商等级： )Documentation 文件Support Questions :1. Is the quality manual complete and up to date Is it accessible to all employees and approved by upp

33、er management 质量手册完整及更新吗是否为全体雇员所理解以及是否已被高层批准2. Are there detailed quality instructions posted at the work stations in the appropriate language是否有详细质量指引用合适的语言摆放在工位。3. What is the process for change control更改控制的过程是怎样的How are shop floor drawings controlled and updated Is there a master listing工场图纸的控制和更

34、新有没有主要清单。Are specifications and control plans documented参数和控制计划有没有文件化。Scoring:1. Documentation exists, but does not cover all areas and is not complete.有文件，但文件未能覆盖所有过程，且不完整。3. Documentation exists for some, but not all areas, or is not complete.有部分文件但不全面。5. All documentation is complete and current,

35、 no nonconformity.所有文件完成，有效，并有效执行。Comments/Deficiencies:(Suggested Category Weight 4) (Supplier Grade)Quality Planning质量计划Support Questions:1. Are all new contracts reviewed prior to acceptance by appropriate personnel to ensure customer requirements are understood是否所有合同在被接受前都有合适的人员评审过并确定已明白客户的要求2.

36、Do the reviews address supplier capability to meet customer requirements and resolution of non-capabilities评审有没有含关于供应商能力能否满足客户要求及无能力时的终止3. Are critical processes identified and quality plansdeveloped to ensure process capability to 6 Sigma requirements有没有制定关键的过程定义和质量计划来保证过程能力满足6西格码要求Scoring:1. No pr

37、ocedure exists which apply to the quality system requirements or ability of supplier to meet customer needs.Many important personnel in sales, engineering, purchasing or other customer interfaces are unaware of or excluded from quality planning activities.没有程序文件适用于供应商能力或满足客户要求的质量体系要求。营销人 员、工程师、采购人员及

38、其他客户层面的员工没有意识或参与到质量计划 活动中。3. Evidence exists that almost all customer requirements are defined, documented and receive capability assessment.Only one or two customer interfaces were unaware of some specifics of quality planning procedures. The shortcomings are not substantial in terms of capability

39、assessment and have been corrected promptly.有证据证明所有客户的要求都被清楚定义，文件化，且有进行能力评估。 仅有一两个客户层面的员工未能意识到质量计划程序等某些特性，能力评 估方面的缺陷及时纠正。5. All customer requirements are addressed with sound capability assessment. Corrective actions consistently investigate and improve contract review effectiveness to address non-c

40、ompliance or customer complaints. Critical processes are 6 Sigma capable.所有顾客要求通过有效的能力评估得到解决，纠正措施有效执行和提高合 同的有效审查，处理顾客不符合和顾客投诉。关键流程为6西格玛方式。Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)Traceability/Inspection and Test追踪/检验和测试Support Questions:1. Does the inspection and test plan

41、 include acceptance criteria, equipment, and documentation requirements 检验和测试计划有无包含接受标准，设备，以及文件化要求2. Is incoming material held until the requiredinspections/tests are completed or necessary inspection/test reports arereceived and verified是否拒收物料直至物料通过了要求的检验和测试或必要的文件已经被接受 和已确认。3. Is material inspected

42、 and identified from raw material to finished product as required by the inspection and test plan 有没有按检验和测试计划对物料进行从原料到成品的验证和定义4. Are traceability records kept from finished product to raw material有没有从成品到原料的追踪记录Scoring:1. Traceability exists only within production process, but not to raw material. No

43、 inspection and test plan exists.可追溯性仅在产品过程中存在，在原材料中未能存在，无检验或测试计3. Traceability exists from finished product to raw material, but no documented procedure exists. Inspection and test plan exists and a record of results/status accompanies material throughout the production process.从原材料到最终产品均存在可追溯性，但没有

44、文件化的程序，有检验和测 试计划，且从原材料到最终产品均由检验记录。5. Procedures are documented and maintained such that product can be traced from finished product to raw material.Specification and test plan exists (which includes acceptance criteria, equipment, and documentation) and a record of results/status accompanies materia

45、l throughout the production process.有文件化的程序，并保持，产品可从最终产品追溯到原材料。检验和测试 计划(包括接受准则、设备、检验文件)且记录贯穿整个生产过程。Comments/Deficiencies:(Suggested Category Weight 4) (Supplier Grade)Process Control/Statistical Process Control过程控制/统计过程控Support Questions:1. Have procedures been established and maintained for monitor

46、ing the variation in processes有没有确立和维护流程来监视过程偏差。Control Plan: 控制计划Which departments (finishing, sub-assembly, etc.)哪个部门 (成品，半成品等)CTQ characteristicsC T Q参数Who does monitoring谁监视How often the characteristic is monitored (sample size /frequency)监视参数的频率(抽样大小/频率)Tools required(工具要求)Type of monitoring (S

47、PC)监视类型(S P C)If out of control, what action to take失控时的行动。Date and latest revision 日期/最新版本3. Are appearance standards in place有适当的夕卜观标准4. Have short term and long term capability studies beenperformed有没有做长/短期的能力分析5. Are special cause variations in processes investigated andcorrected有没有在过程中调查和纠正特殊偏差

48、原因Scoring:1. Little or no evidence of process control.无过程控制或过程控制有限3. Operators understand and work to station instructions.操作者理解过程控制5. Procedures are documented and maintained such that product can be traced from finished product to raw material.Specification and test plan exists (which includesacce

49、ptance criteria, equipment, and documentation), and a record of results/status accompanies material throughout the production process.有文件户的程序并保持，Comments/Deficiencies:(Suggested Category Weight 5) (Supplier Grade)一Metrology 方法Support Questions:1. Is inspection, measurement, and test equipment capabl

50、e ofthe required accuracy/precision (1/10 tolerance) and handled/stored to protect accuracy and fitness for use检验，测量，和测试仪器的精度是否达标(1/10公差)，保存是否能保证 精度和能够使用。2. What are the results of the repeatability & reproducibility (R&R) studies( <20%) When are they performed重复性和重复能力的试验结果(R &R) <

51、20%,什么时候做3. Are calibration records complete for observed measuring and test equipment 测量和仪器的计量是否完成-methods of计量和调试方法-equipment type & identification calibration & adjustment-仪器类型& 定义-location 位置-frequency of checks address non-conformity -检查频率-acceptance criteria- 接受标准-corrective action

52、s to 不一致的纠正行动4. Have appropriate actions been taken when measuring and test equipment is found to be out of calibration当发现测量和仪器计量不合格时，有无适当的行动-Previous test results checked for validity检查前次测试的结果是否合格- Upstream material held for retest- 是否重测朔源的原料- Customers notified if suspect material has been shipped

53、是否通知客户已出货的被怀疑原料Scoring:1. Inspection, measurement, and test equipment is not capable of required accuracy/precision and is not calibrated regularly. (R & R not performed or > 30% ).检验、测量、测试设备精确度/准确度不能满足要求，或未定期校准。3. Inspection, measurement, and test equipment is capable of required accuracy/pr

54、ecision, is stored to maintain fitness for use, is calibrated regularly, but no documented procedures or adequate records are kept. ( R & R < 30% ).监视和测量设备精确度/准确度满足要求，并被合适存储以维持合适使用， 定期校验，但无文件化的程序和记录5. Inspection, measurement, and test equipment is capable of the required accuracy/precision, i

55、s stored to maintain fitness for use, is calibrated per documented schedule and procedures, appropriate actions have been taken when equipment is found to be out of calibration, and repeatability/reproducibility studies have been completed. ( R & R < 20 % ).监视和测量设备精确度/准确度满足要求，并被合适存储以维持合适使用， 根

56、据文件化的计划或程序进行校验，但设备不在校准值范围内时采取有效 的措施且重复性和再现性完成。Comments/Deficiencies:(Suggested Category Weight 4) (Supplier Grade)一Corrective Action/Problem SoMng纠正行动/问题解决Support Questions:1. Is control provided for identification, documentation, evaluation, segregation and disposition of non-conformingproduct有没有对不

57、一致的产品进行定义，文件化，评审，隔离，报废等处理的控制2. Are records of non-conformance maintained for customer review有无记录和维护不一致以供客户检查3. Does written formal procedure exist for problem solving that defines root cause有无正式文件定义根本原因并解决问题的流程4. Do corrective actions have date of permanent fix and owner纠正行动有无完成日期和责任人5. Corrective and preventative action is reviewed by senior management for effectiveness高层确认和生效纠正预防措施。Scoring:1. No procedures exists for corrective action or control of non conforming material.没有程序支持纠正措施或控制不合格材料。3.