Busness Activity Modeling：业务活动建模

1、2/10/2022business activity modelingnick lambrouuniversity of westminster2/10/2022business activity modelingthe technique provides a pictorial representation of the business which helps tease out the requirements, focus on the areas of concern, put the system into perspective, inform the clients of w

2、hat is possible and what is in the realm of science fiction, while never alienating them in any way. 2/10/2022business activity modelingwhen used properly, business activity modelling can increase user participation and encourage users to build a sense of ownership for the future system.2/10/2022bus

3、iness activity modelingnbusiness eventsnbusiness tasksnactivitiesntasks2/10/2022business activity modeling business eventsbusiness events trigger the activities of one business taskactivity aactivity bactivity dactivity cbusiness taskbusinessevent2/10/2022business activity modeling activitiesan acti

4、vity is a self contained action that usually is achieved in one sitting2/10/2022business activity modeling tasksan activity can be broken-up into tasks. the tasks involved in completing an activity may vary according to different conditions. when an activity is complicated, we may analyse the activi

5、ty by breaking it into tasks and then reconstructing these tasks. 2/10/2022business activity modeling notationa business activitytakecustomerappointment2/10/2022business activity modeling notationthe phrase describing the activity should contain a verb which shows what happens from the business poin

6、t of view. thus customer appointment wont do since it is verbless. similarly, ask for appointment wont do either since it depicts the customers point of view.takecustomerappointment2/10/2022business activity modeling salon examples st to oc ck k r ro oo ommo of ff fi ic ce ec co of ff fe ee e mma ac

7、 ch hi in ne emmi ir rr ro or rs sf fr ro on nt t d de es sk kw wa at te er r b ba as si in ns smmu us si ic c c ce en nt tr re eb be ea au ut ti ic ci ia an nmma ag ga az zi in ne es ss si it tt ti in ng g a ar re ea at tr re ea at tmme en nt ta ar re ea as sh ho op p f fr ro on nt t2/10/2022busine

8、ss activity modeling salon examplein typical pictorial fashion we can display all the business activities on a page large enough. we can then link those activities with arrows indicating associations which show, in some loose form, which activities have to precede which. 2/10/2022business activity m

9、odeling salon examplefor example, the following activities regarding a single appointment are evident in our salon: a receptionist takes the appointment and if the customer is new a customer record is set-up; close to the day of the appointment the receptionist makes sure a stylist is allocated to t

10、he appointment; on the day of the appointment a stylist attends to the customer where, as part of the job, alternative treatments may be suggested. 2/10/2022business activity modeling salon exampletakecustomerappointmentappointmentsarrangestylistattend toappointmentrecommendalternativetreatmentsset

11、upcustomerfile2/10/2022business activity modeling setting the boundarytakecustomerappointmentappointmentsarrangestylistattend toappointmentrecommendalternativetreatmentsset upcustomerfileinsideoutside2/10/2022suggestproductto buyorderstockkeepsupplierlistsacceptdeliveryof stocknegotiatewith salespeo

12、plereconciledeliverywith orderfile invoicepay invoicetake stockinto shopplace stockin stockroomcheck stockavailabilityprior toappointmentarrange newtreatmentspubliciseavailabletreatmentsrecord newtreatmentstakecustomerappointmentarrangeappointmentsstylistdefinespecialoffersattend toappointmentrecomm

13、endalternativetreatmentsconcludeappointmentsweep floormake coffeeuse pettycashcleancombs &towelspay magazinesubscriptionsacceptcustomerpaymentadd updailytakingsdistributetipemploy staffpaysalaryproducetraineerecordsendtraineerecordset upcustomerfileupdatecustomerfilereconcileinvoice withdelivery

14、keep accounts2/10/2022suggestproductto buyorderstockkeepsupplierlistsacceptdeliveryof stocknegotiatewith salespeoplereconciledeliverywith orderreconcileinvoice withdeliveryfile invoicepay invoicetake stockinto shopplace stockin stockroomcheck stockavailabilityprior toappointmentarrange newtreatments

15、publiciseavailabletreatmentsrecord newtreatmentstakecustomerappointmentarrangeappointmentsstylistdefinespecialoffersattend toappointmentrecommendalternativetreatmentsconcludeappointmentsweep floormake coffeeuse pettycashcleancombs &towelspay magazinesubscriptionsacceptcustomerpaymentadd updailyt

16、akingsdistributetipemploy staffpaysalaryproducetraineerecordsendtraineerecordset upcustomerfileupdatecustomerfilekeep accounts2/10/2022work practice modelingnwhile the bam defines the business activities in terms of what, when, how and why, the wpm specifies who will carry out each activity and wher

17、enthe products of work practice modelling include the user catalogue, task models, task scenarios, and user roles2/10/2022work practice modelingd de ef fi in ni it ti io on n o of f r re eq qu ui ir re emme en nt ts si id de en nt ti if fy y u us se er r r ro ol le es si id de en nt ti if fy yt ta a

18、s sk ks sd de ev ve el lo op p r re eq qu ui ir re ed dt ta as sk k mmo od de el ls sd de ev ve el lo op p t ta as sk ks sc ce en na ar ri io os si in nv ve es st ti ig ga at ti io on n o of f c cu ur rr re en nt t e en nv vi ir ro on nmme en nt td de ev ve el lo op p b bu us si in ne es ss sa ac ct

19、 ti iv vi it ty y mmo od de el lp pe er rf fo or rmm i in ni it ti ia al l u us se er ra an na al ly ys si is sb bu us si in ne es ss s s sy ys st te emm oop pt ti io on ns sp pr ro op po os se e a al lt te er rn na at ti iv ve eo ou ut tl li in ne e wwo or rk k p pr ra ac ct ti ic ce emmo od de el

20、ls sa ag gr re ee e a au ut to om ma at ti io on nb bo ou un nd da ar ry yp pr ro ot to ot ty yp pi in ng gd de ev ve el lo op p r re eq qu ui ir re ed dt ta as sk k mmo od de el ls s2/10/2022work practice modelingthe receptionistuseractivitydecisionremarkr1 take customerappointmentdsautomatic check

21、ing of staff and stockavailability is achievable. receptionist willstill talk to customer and suggest ideasr2 arrangeappointmentsstylistdsreceptionist still uses judgement, butsystem helps avoid double bookingsr4 concludeappointmentdsjust key-in what the stylist says was doneand up pops a billr5 acc

22、ept customerpaymentdsrecord payment as usualr8 set-up customerfiledsstraightforward utilisation of computerfacilityr9 update customerfiledautomatically as appointment is concluded.will avoid some of the duplication currentlytaking place.2/10/2022work practice modelingthe stylists1 recommendalternati

23、vetreatments-the discussion of what to do to someones head ismost important for a hairdressing salon and cannotin any way be replaced by a conventional databases2 attend toappointment-only the stylist, with the trainee can do this.otherwise we might as well have robots2/10/2022work practice modeling

24、nwork practice modelling entails the allocation of responsibilities to humans. to do so successfully, experience is needed plus the full backing of the affected organisation.2/10/2022hierarchical task modelingna task model describes the human activities that take place as a response to a business ev

25、ent. the bam, which is after all just a network of activities, provides the starting point of activity identification. each activity may then be broken down into smaller tasks which have to be performed to complete the activity. these tasks can be arranged in a hierarchy using a hierarchical task mo

26、del (htm).2/10/2022hierarchical task modelingplan (10) : 18 or 14,18arrangeappointment10set upcustomerrecord14take downappointmentdetails18plan (18) : 186,189 or 183,186,189 or 183listavailableslots183recordappointment186informstylist1892/10/2022hierarchical task modelingtask scenariosnone way of un

27、derstanding and controlling the tasks involved in the successful completion of an activity is to provide concrete examples of real life situations which describe from beginning to end the actions needed to complete the activity.2/10/2022hierarchical task modelingtask scenariosneach business activity

28、 is influenced by certain happenings and conditions to which users of the system have to react in order to complete the activity. each set of such conditions represents a task scenario for the activity. for example, each different plan of the htm represents a task scenario2/10/2022hierarchical task

29、modelingtask scenariosntask scenarios are very helpful in validating task models. usually, the task scenarios precede and drive the creation of the task model, but, as with all other diagrammatic tools of system analysis, the tables are soon turned and the task model generates ideas for task scenarios which can be val