酒店《公室核查》培训活动纲要

1、A HOTEL XXX 大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Office Review任务 :办公室核查Code 序号 :OH-SM-RM-A102Objectives:At the end of this session, each trainee will be able to ensure that theSales & Marketing Office is reviewed in an objective and目的 :comprehensive manner.课程结束后， 每个学员将能够了解办公室回顾是一个目标实现的综合行为。Sta

2、ndard:Follow up S&P标准 :参照标准和程序Resources:Whiteboard, Flipchart, S&P form, LCD培训器材 :白板，翻转展示板，标准和程序 , LCDMethodTraining StepsTime培训方式培训步骤时间IntroductionSelf-introduction ( The trainer should be in uniform)2 minutes介绍自我介绍 ( 着制服 )Buzz GroupWhat is your favorite office environment in your mind10 mi

3、nutes集体讨论在你的想象中你最喜欢的办公环境是怎样的(divide two group and use the flip chart to list all items)then discussion: why we need a tidy and clean workingenvironment分两组讨论， 用翻转展示板列出每一条， 然后讨论。为什么我们需要一个整洁干净的办公环境Give the topic and objective on white board 1用白板 1 展示题目Lecture我能从中获得什么(Flip chart 1 )And Demonstration5 mi

4、nutesF/ CHigh spirit and light hearted讲解和展示情绪饱满Efficiency and high quality performance高效，高质量的表现Smooth communication and good to health顺畅的沟通行为及良好的身体DiscussionEmphasis the Sheraton Standard: 着重强调喜来登15 minutes讨论标准( Refer to S&P LCD)参照标准和程序Question2 minutes提问Ask any new ideas for improvement( use flip chart tolist all suggestion)提问学员是否有好的建议提高办公室工作行为Exercise(用翻转展示板记录所有的建议 )5 minutes练习How long time will the DOSM review the office市场总监多长时间核查一次办公室行为SummaryAnswer: Every 12 month.每十二个月10 minutes总结Emphasis that the Sheraton Standard must be obeywhile arrange the officeequipment such as computerand o