CQI-11_v2_最新版本(中英文)

1、CQI-11v2Dated: 2/20121CQI-11v2Special Process: Plating System AssessmentAIAG Copyright and Trademark Notice: 2012 Automotive Industry Action Group, except that copyright is not claimed as to anypart of an original work prepared by a U.S. or state government officer or employee aspart of the persons

2、official duties.Except as noted above, all rights are reserved by AIAG and no part of these materialsmay be reproduced, reprinted, stored in a retrieval system, or transmitted, in any form orby any means, electronic, photocopying, recording, or otherwise, without the prior writtenpermission of Autom

3、otive Industry Action Group. Copyright infringement is a violation offederal law subject to criminal and civil penalties.AIAG and Automotive Industry Action Group are registered service marks of theAutomotive Industry Action Group. Automotive Industry Action Group makes no claim toany trademark of a

4、 third party. Trademarks of third parties included in these materialsare the property of their respective owners 2012 Automotive Industry Action Group 2012 Automotive Industry Action Group ISBN#: 9871605342443-90000 CQI-11Special Process: Plating System Assessment Version 2 Issued 2/2012 2012 AIAG (

5、Automotive Industry Action Group)Special Process: Plating System Assessment, 2nd Edition Facility Name: Address: Phone Number: Type(s) of Plating Processing at this Facility:Fax Number: Process Table A:Zinc Number of Plating Employees at this Facility: Zinc Alloy Plating Captive Plater (Y/N): Proces

6、s Table B:Commercial Plater (Y/N): Mechanical PlatingDate of Assessment:Process Table C:Date of Previous Assessment:Surface Conditioning of Metals for Decorative Plating or ElectropolishingSurface Conditioning of Plastics for Decorative PlatingDate of Re-assessment (if necessary):Process Table E:Dec

7、orative Plating for Metal and PlasticProcess Table F:Electropolishing and/or Chrome Flash on Stainless SteelProcess Table G:Hard Chrome PlatingProcess Table H:Electroless Nickel Process Table I:Hydrogen Embrittlement Relief Bake ProcessProcess Table J :Process Control and Testing EquipmentCurrent Qu

8、ality Certification(s): Personnel Contacted:Name:Title:Phone:Email:Auditors/Assessors:Name:Company:Phone:Email:Number of Not Satisfactory Findings: Number of Needs Immediate Action Findings: Number of Fail Findings in the Job Audit(s): Number of Process Table items identified as failed in Comments/O

9、bservation column: CQI-11Special Process: Plating System Assessment Version 2 Issued 2/2012 2012 AIAG (Automotive Industry Action Group)Special Process: Plating Process Assessment (General Facility Overview) AssessmentQuestionNumberQuestionRequirements and GuidanceObjective EvidenceN/ASatisfactoryNo

10、tSatisfactoryNeedsImmediateActionSection 1 - Management Responsibility and Quality Planning1.1Is there a dedicated andqualified plating person on-site?在生产现场是否具备一位精通电镀、具资格的人员？To ensure readily available expertise, there shall be a dedicated and qualifiedplating person on the site. This individual sha

11、ll be a full-time employee and theposition shall be reflected in the organization chart. A job description shall existidentifying the qualifications for the position including chemical and platingknowledge. The qualifications shall include a minimum of 5 years experience inplating and surface finish

12、ing or a combination of formal chemistry/chemicalengineering education and plating experience totaling a minimum of 5 years.为确保在生产过程中随时得到专业人员的援助，在生产现场应安排一位精通于电镀和具资格的人员。该人员应是全职的，其具体职责应在组织架构图中进行阐明。其工作的描述应包括确定此位置所应具备的资格（包括化工以及电镀方面的知识）。上述的资格包括：在电镀及表面处理方面至少有5年经验，或接受过正式的化学或化工教育及从事电镀方面的工作至少5年1.2Does the pl

13、ater performadvanced quality planning? 电镀厂是否执行了先期质量计划（AQP）?The plater shall incorporate a documented advance quality planning procedure. Afeasibility study shall be performed and internally approved for each part. Similarparts can be grouped into part families for this effort as defined by the plate

14、r. Afterthe part approval process is approved by the customer, no process changes areallowed unless approved by the customer. The plater shall contact the customerwhen clarification of process changes is required. This clarification of processchanges shall be documented.小组应编制一个具文件证明的先期质量计划程序（AQP），并执

15、行相应的可行性分析及对每个部件的内审。相似的部件可并入一类，具体如何划分由小组定义。在客户批准了部件生产过程后，任何过程更改未经客户同意不得通过。当确实需要更改时，电镀厂应与客户联系。对该过程更改的具体阐述应进行归档处理。1.3Are plater FMEAs up to dateand reflecting currentprocessing?电镀商所提供的FMEA是否已更新并反映当前的状况？The plater shall incorporate the use of a documented Failure Mode and EffectsAnalysis (FMEA) procedur

16、e and ensure the FMEAs are updated to reflect currentpart quality status.The FMEA shall be written for each part or part family or they may be process-specific and written for each process. In any case, they shall address all processsteps from part receipt to part shipment and all key plating proces

17、s parameters asdefined by the plater. A cross-functional team shall be used in the development ofthe FMEA. All characteristics, as defined by the plater and its customers, shall beidentified, defined, and addressed in the FMEA. 小组应并入已归档的FMEA 程序并确保其已进行更新以及反映当前最新的部件质量状况。FMEA应针对每道工序、每个部件或每类部件或其过程是针对每个被

18、指定的过程。在任何情况下，FMEA中应列出所有加工工序（从部件的接收到出货），所有关键的电镀过程参数应由项目小组进行定义。一个交叉功能的小组应被FMEA的发展所应用。所有特殊特性（项目小组以及客户所指定的）应该被定义、详细阐明于FMEA中CQI-11Special Process: Plating System Assessment Version 2 Issued 2/2012 2012 AIAG (Automotive Industry Action Group)Special Process: Plating Process Assessment (General Facility Ov

19、erview) AssessmentQuestionNumberQuestionRequirements and GuidanceObjective EvidenceN/ASatisfactoryNotSatisfactoryNeedsImmediateAction1.4Are finish process ControlPlans up to date andreflecting current processing?所有整理完善的控制计划是否进行了更新并反映当前的最新状况？The plater shall incorporate the use of a documented Contro

20、l Plan procedure andensure the Control Plans are updated to reflect current controls. The Control Plansshall be written for each part or part family or they may be process-specific andwritten for each process. In any case, they shall address all process steps frompart receipt to part shipment and id

21、entify all equipment used and all key platingprocess parameters as defined by the plater. A cross-functional team, including aproduction operator, shall be used in the development of Control Plans, which shallbe consistent with all associated documentation such as work instructions, shoptravelers, a

22、nd FMEAs. All special characteristics, as defined by the plater and itscustomers, shall be identified, defined, and addressed in the Control Plans.Sample sizes and Frequencies for evaluation of process and productcharacteristics shall also be addressed consistent with the minimum requirementslisted

23、in the Process Tables.小组应编入具证明文件的控制计划程序的使用并确保该控制计划是已更新的、反映当前的控制状态的。控制计划应针对每个部件或相似部件群或指定的加工过程以及针对每个加工过程步骤。在任何情况下，CP应对所有加工工序进行阐述（从部件的接收到出货），且所有确定需用的设备以及电镀过程中的关键参数（由小组定义）均需列入其中。一个具交叉功能的小组，包括生产操作员，也应列入控制计划的进程中，其应与所有相关的文件如作业指导书，工作指令以及FMEA相一致。对于所有特殊特性（小组或客户所指定的），应被识别、定义并注明于控制计划中。样品的尺寸以及过程评估的频率，部件的特性也应列入并与

24、过程表中所列的最低要求相一致CQI-11Special Process: Plating System Assessment Version 2 Issued 2/2012 2012 AIAG (Automotive Industry Action Group)Special Process: Plating Process Assessment (General Facility Overview) AssessmentQuestionNumberQuestionRequirements and GuidanceObjective EvidenceN/ASatisfactoryNotSati

25、sfactoryNeedsImmediateAction1.5Are all plating related andreferenced specificationscurrent and available? Forexample: SAE, AIAG, ASTM,General Motors, Ford, andChrysler.所有与电镀相关的技术规范是否是当前的、适用的？如：SAE, AIAG, ASTM, GeneralMotors, Ford, andDaimlerChrysler. To ensure all customer requirements are both unde

26、rstood and satisfied, the platershall have all related plating and customer referenced standards and specificationsavailable for use and a method to ensure that they are current. Such standards andspecifications include, but are not limited to, those relevant documents publishedby SAE, AIAG, ASTM, G

27、eneral Motors, Ford, and Chrysler. The plater shall have aprocess to ensure the timely review, distribution, and implementation of allcustomer and industry engineering standards and specifications and changesbased on customer-required schedule. This process shall be executed as soon aspossible and s

28、hall not exceed two weeks. The plater shall document this processof review and implementation, and it shall address how customer and industrydocuments are obtained, how they are maintained within the plating organization,how the current status is established, and how the relevant information is casc

29、adedto the shop floor within the two-week period. The plater shall identify who isresponsible for performing these tasks.为确保对所有客户要求的理解和满足，小组应具备适用的所有与电镀相关的以及客户参考的标准及技术规范，且需确保均是当前的。这些标准和技术规格包括（但并不限于）那些由SAE, AIAG, ASTM, General Motors, Ford以及DaimlerChrysler所发行的相关文件。对于所有的客户、IE标准及技术规范和客户要求的变更，小组应具备一过程计划以

30、确保能够进行及时的审核、放行和执行。此过程应尽快实施（不得超过两周）。该小组应对审核、执行的过程进行检验，并应阐明客户以及工业文件是如何获得，在组织内部是如何进行维护，当前的状况是如何建立，在两周的周期内相关的信息是如何传达到车间的。该组织应确定执行以上任务的人员1.6Is there a written processspecification for all activeprocesses?对于所有现行的过程是否具备一过程技术规范？The plater shall have written process specifications for all active processes an

31、didentify all steps of the process including relevant operating parameters. Examplesof operating parameters include process temperatures, cycle times, load rates,rectifier settings, etc. Such parameters shall not only be defined, they shall haveoperating tolerances as defined by the plater in order

32、to maintain process control.All active processes should have a written process specification. These processspecifications may take the form of work instructions, job card, computer-basedrecipes, or other similar documents.电镀商应对所有现行的过程作一份过程技术规范，并确定所有过程步骤（包括相关的操作参数，如：加工温度，周期，负载率以及整流器的参数设置等）。为了维护过程控制，这

33、些参数应有相关的操作公差（小组所定义的）。所有现行的过程具有相应的过程技术规范。这些过程技术规范可以作业指导书，工作卡，计算机系统，或其他类似的文件形式存在。CQI-11Special Process: Plating System Assessment Version 2 Issued 2/2012 2012 AIAG (Automotive Industry Action Group)Special Process: Plating Process Assessment (General Facility Overview) AssessmentQuestionNumberQuestion

34、Requirements and GuidanceObjective EvidenceN/ASatisfactoryNotSatisfactoryNeedsImmediateAction1.7Has a valid product capabilitystudy been performed initiallyand after process change?在首次和过程更改后是否对该部件的制程能力进行了研究？To demonstrate each process is capable of yielding acceptable product the platershall perform

35、 product capability studies for the initial validation of each process,after relocation of any process equipment, and after a major rebuild of anyequipment. The plater shall define what constitutes a major rebuild. Initial productcapability studies shall be conducted for all plating processes per li

36、ne as defined inscope of work and in accordance with customer requirements. Capability studytechniques shall be appropriate for the plating product characteristics, e.g. platethickness, corrosion resistance, etc. Any specific customer requirements shall bemet. In the absence of customer requirements

37、, the plater shall establishacceptable ranges for measures of capability. An action plan shall exist to addressthe steps to be followed in case capability indices fall outside customerrequirements or established ranges. 为证明每个过程是能够让客户所接受的，小组应针对每道工序的首次确认后、任何加工设备的重置后以及任何设备的主要重建后进行产品的制程能力分析。小组应定义什么情况为主要

38、重建。首件的能力分析应对电镀的所有过程（根据工作范围所决定的生产线路）有积极的指导作用，其应与客户要求相一致。能力分析技术应适于电镀部件的特性，如：膜厚，抗腐蚀等。应满足客户所指定的所有要求。若不存在客户要求，对于产能的测定小组应建立一个可接受的范围。当产能指数降到低于客户要求或所建立的范围时，应执行一注明随后应进行的工序的行动计划。1.8Does the plater collect andanalyze data over time, andreact to this data?随着时间的过去，电镀商是否对资料进行收集和分析，并对其采取相应的措施？The analysis of produ

39、cts and processes over time can yield vital information fordefect prevention efforts. The plater shall have a system to collect, analyze, andreact to product or process data over time. Methods of analysis shall includeongoing trend or historical data analysis of special product or process parameters

40、.The plater shall determine which parameters to include in such analysis.随着时间的过去，对部件以及过程的分析能导出不良防护的重要信息。小组应具备集收集、分析以及对部件或过程的过期资料所采取的行动于一体的系统。分析方法应包括对目前的趋势或对特殊部件或过程参数的历史纪录的分析。该组织应确定对哪些参数进行此类分析。1.9 Are records retained andavailable?记录是否保存并可得？ All process control and testing records must be retained fo

41、r a minimum of onecalendar year after the year in which they were created.所有过程控制和测试报告在其创建以后，至少保存一年的记录。CQI-11Special Process: Plating System Assessment Version 2 Issued 2/2012 2012 AIAG (Automotive Industry Action Group)Special Process: Plating Process Assessment (General Facility Overview) Assessmen

42、tQuestionNumberQuestionRequirements and GuidanceObjective EvidenceN/ASatisfactoryNotSatisfactoryNeedsImmediateAction1.10Does management review andverify bake oven logs for partsrequiring hydrogenembrittlement relief every 24hours?对于要求降低氢脆现象的部件，管理人员是否每24小时对该烤箱日志进行审查和校验？Management shall review the ove

43、n monitoring systems/logs at intervals not toexceed 24 hours or prior to parts being released for shipment. The plater shallhave reaction plans for non-conformances to process requirements. This is tocontain, at minimum, requirements for quarantining material and notifyingcustomer.管理人员应对烤箱的监控系统进行间歇性

44、的审查（不能超过24小时）或在出货之前进行。电镀厂对于电镀不均的现象应有相关的措施计划，这些至少包括对隔离材料的处理以及知会客户。1.11Are internal assessmentsbeing completed on an annualbasis, at a minimum,incorporating AIAG PSA?至少结合了AIAG 中的PSA进行的内部审核是否每年进行一次?The plater shall conduct internal assessments on an annual basis, at a minimum,using the AIAG PSA. Concer

45、ns shall be addressed in a timely manner.小组应至少根据AIAG 中的PSA每年进行一次内部审核过程，并将审核中所出现（关注的）问题点进行及时地注示。1.12Is there a system in place toauthorize reprocessing and isit documented?是否具备经批准的返工体系，其是否已进行归档处理？The quality management system shall include a documented process forreprocessing that shall include autho

46、rization from a designated individual. Thereprocessing procedure shall describe product characteristics for whichreprocessing is allowed as well as those characteristics for which reprocessing isnot permissible. All reprocessing activity shall require a new processing controlsheet issued by qualifie

47、d technical personnel denoting the necessary platingmodifications. Records shall clearly indicate when and how any material has beenreprocessed. The Quality Manager or a designee shall authorize the release ofreprocessed product. 质量管理体系，应包括一份对返工（应包括经被指定人的批准）的具证明文件的程序。该返工计划应对允许返工的产品特性以及不允许返工的那些特性进行阐明

48、。所有的返工应有相应的注明所需电镀更改的新加工控制表（由品质部人员发行）。对于任何材料返工的时间和过程应进行详尽的记录。品质部经理或被指定人员应批准返工件的放行。CQI-11Special Process: Plating System Assessment Version 2 Issued 2/2012 2012 AIAG (Automotive Industry Action Group)Special Process: Plating Process Assessment (General Facility Overview) AssessmentQuestionNumberQuesti

49、onRequirements and GuidanceObjective EvidenceN/ASatisfactoryNotSatisfactoryNeedsImmediateAction1.13Does the Quality Departmentreview, address, anddocument customer andinternal concerns?品质部是否进行审核、确定和检验客户、小组内部所关注的问题？The quality management system shall include a process for documenting,reviewing, and a

50、ddressing customer concerns and any other concerns internal tothe organization. A disciplined problem solving approach shall be used.品质管理体系应包括文件的存档，审核以及确定注明客户所关注的问题点和其他有关小组内部的问题。应采用严格的解决问题方案1.14Is there a continualimprovement plan applicableto each process defined inthe scope of theassessment?对于评估范围

51、内所确定的每个过程是否具备可用的连续性改善方案？The plater shall define a process for continual improvement for each plating processidentified in the scope of the PSA. The process shall be designed to bring aboutcontinual improvement in quality and productivity. Identified actions shall beprioritized and shall include timi

52、ng (estimated completion dates). The plater shallshow evidence of program effectiveness.在PSA范围内所定义的每个电镀过程的连续性改善方案，电镀商对其应进行定义。该连续性改善过程应设计发生在品质和生产力方面。所定义的行动应先执行且应确定相应的时间（估计完成日期）。小组应出示该计划有效性的客观依据。1.15Does the Quality Manager ordesignee authorize thedisposition of material fromquarantine status?品质经理或被指定

53、人员是否批准了隔离部件的处理方式？The Quality Manager or designee is responsible for authorizing and documentingappropriate personnel to disposition quarantine material.品质经理或被指定人员负责对处理隔离材料的适当人员的授权和监督过程。1.16Are there procedures or workinstructions available toplating personnel that definethe plating process?对于某电镀工序中的

54、工作人员，是否为其提供了适用的程序或作业指导书？There shall be procedures and work instructions available to plating personnelcovering the plating process. These procedures or work instructions shall includemethods of addressing potential emergencies (such as power failure), equipmentstart-up, equipment shut-down, product

55、segregation (See 2.8), product inspection,and general operating procedures. These procedures or work instructions shall beaccessible to shop floor personnel.在电镀过程中，应具备电镀工作人员所适用的相关程序文件和作业指导书。这些程序文件或作业指导书应涵盖潜在紧急情况的处理方法（如停电），开机，停机（查看2.8），部件的隔离、检测以及通用的操作程序。且其也应易于让车间工作人员所接受。CQI-11Special Process: Plating

56、 System Assessment Version 2 Issued 2/2012 2012 AIAG (Automotive Industry Action Group)Special Process: Plating Process Assessment (General Facility Overview) AssessmentQuestionNumberQuestionRequirements and GuidanceObjective EvidenceN/ASatisfactoryNotSatisfactoryNeedsImmediateAction1.17Is managemen

57、t providingemployee training for plating?管理层是否为员工提供了关于电镀方面的技能培训？The plater shall provide employee training for all plating operations. All employees,including backup and temporary employees, shall be trained. Documentedevidence shall be maintained showing the employees trained and the evidenceshall

58、include an assessment of the effectiveness of the training. Management shalldefine the qualification requirements for each function, and ongoing or follow-uptraining shall also be addressed.小组应为员工提供所有关于电镀操作方面的技能培训，所有员工（包括后备的以及临时的）均应参加。另外，应对该培训进行归档处理，其应包括对此次培训成效的评估结果。管理层应对每个功能的质量要求进行定义，且对于正在进行或接下来的培训

59、也应进行阐明。1.18Is there a responsibilitymatrix to ensure that all keymanagement and supervisoryfunctions are performed byqualified personnel?是否具备责任矩阵图以确保所有关键的操纵及监控功能均由具资格的人员执行？The plater shall maintain a responsibility matrix identifying all key management andsupervisory functions and the qualified pers

60、onnel who may perform such functions.It shall identify both primary and secondary (backup) personnel for the keyfunctions (as defined by the plater). This matrix shall be readily available tomanagement at all times.小组应对已定义了所有关键的操作、监控功能以及具资格执行这些功能的人员的责任矩阵图进行维护。对于关键的功能（由小组确定），其应确定主要以及次要（备用）的人员。在任何时候此矩