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1、课题序号Unit 4授课班级授课形式Read ing授课日期授课章节名称Unit 4 If you receive a complaint使用教具教材板书投影仪录音教学目的 Stud.1. Help stude nts improve the skill of proofread ing.ents get the proper strategies of writ ing a compla int & adjustme nt letter教学重点 2. Hebe able to comma nd the sentence patter ns.Jp stude nts improve the s

2、kill of proofread ing教学难占八、Help stude nts to get the proper strategies of writi ng a compla int & adjustme nt letter.教学方法小组谈论法教授法知识中心拓展更新、补充、删节内容根本致教学后记授课大纲或板书设计Taskl Compla in the awful holidayStep2 Learning the dialogue , Master the details of the complaint. have trouble doi ng sth 有困难做某事get throu

3、gh to接通,使理解put through接通,完成课堂授课安排授课环节及时间分配授课主要内容与过程教法运用第步:组织授课3 第二步:复习导入10Task1 Compla in the awful holidayGive students picture ,and tell them the true traveling experiencesthat I had last national them Choose the right picture according to theexpressions ,Then we talk about whe n we meet these sit

4、uati on we ll look for custom service. Step2 Learning the dialogue , Master thedetails of the complai nt.Task1 : Liste ningListen to the conversation and circle what it is mainly about.a. Problems with a machi ne.b. How to use a n ewly bought mach ine.c. Pric ing of a machi ne.Step2 Learning the dia

5、logue ,aster the details of the complaint.Important phrases:提问板书学生谈论-have trouble doi ng sth 有困难做某事get through to接通,使理解put through接通,完成have problems with有问题cut out停止as if好似,忧如un der warra nty在保修期Task3 Un dersta nding and act ing.Read the dialogue aga in, talk the difficult points and板书学生谈论拓展谈论讲解课堂授课

6、安排授课及分配第三步:授课主要内容与程教法运用Ian guage points with your part ner. (groupwork)讲解新课60Task4 Fin ish the exerciseTask5 Make the Con clusionFind the right answers and match them,I m sorry about that.ve got a bit of a problem here, you see ?3 Im afraid the manager isnt in at the moment., could you calllater4 We

7、ll, Im afraid there is nothing we can do about it actually.5 I can t tell you how sorry I am.6 I wish it never happened.7 Im afraid I have to make a serious complaint.8 I suggest you leave it with us and we ll see what we can do.9 Im so sorry, I didnt realize.10 Look, Im sorry to trouble you, butwe can提问谈论演示12 Well, Im afraid there isnt much we can do about it.13 Excuse me, there seems to be something wrong with?14 Oh, Im sorry about that15Step 3Further discussion If you receive thecomplaints The awful holiday:When I reach the scenic spot( 景区

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